Lexmark X651de User Manual

							Solving paper feed problems.................................................................................................................278
Paper frequently jams..................................................................................................................................... 278
Paper jam message remains after jam is cleared ........................................................................................... 279
Page that jammed does not reprint after you clear the jam .......................................................................... 279
Solving print quality problems..............................................................................................................279
Isolating print quality problems ...................................................................................................................... 279
Blank pages ..................................................................................................................................................... 280
Characters have jagged or uneven edges ....................................................................................................... 280
Clipped images................................................................................................................................................ 281
Ghost images .................................................................................................................................................. 281
Gray background............................................................................................................................................. 282
Incorrect margins ............................................................................................................................................ 282
Paper curl........................................................................................................................................................ 283
Print irregularities ........................................................................................................................................... 283
Repeating defects ........................................................................................................................................... 284
Skewed print ................................................................................................................................................... 284
Solid black or white streaks ............................................................................................................................ 285
Print is too light............................................................................................................................................... 285
Print is too dark .............................................................................................................................................. 286
Solid color pages ............................................................................................................................................. 287
Streaked vertical lines ..................................................................................................................................... 288
Toner fog or background shading appears on the page ................................................................................. 288
Toner rubs off ................................................................................................................................................. 289
Toner specks ................................................................................................................................................... 289
Transparency print quality is poor .................................................................................................................. 290
Embedded Web Server does not open.................................................................................................290
Check the network connections ..................................................................................................................... 290
Check the network settings ............................................................................................................................ 290
Contacting Customer Support...............................................................................................................290
Notices.....................................................................................................291
Edition notice........................................................................................................................................291
Industry Canada notices........................................................................................................................294
Power consumption..............................................................................................................................301
Index........................................................................................................308
Contents11
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							Safety information
Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.
Do not place or use this product near water or wet locations.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of
procedures other than those specified herein may result in hazardous radiation exposure.
This product uses a printing process that heats the print media, and the heat may cause the media to release emissions.
You must understand the section in your operating instructions that discusses the guidelines for selecting print media
to avoid the possibility of harmful emissions.
Use care when you replace a lithium battery.
CAUTION—POTENTIAL INJURY: There is a danger of explosion if a lithium battery is incorrectly replaced.
Replace it only with the same or an equivalent type of lithium battery. Do not recharge, disassemble, or
incinerate a lithium battery. Discard used batteries according to the manufacturers instructions and local
regulations.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to move it safely.
CAUTION—POTENTIAL INJURY:  Before moving the printer, follow these guidelines to avoid personal injury or
printer damage:
•Turn the printer off using the power switch, and then unplug the power cord from the wall outlet.
Disconnect all cords and cables from the printer before moving it.
Lift the printer off of the optional drawer and set it aside instead of trying to lift the drawer and printer at the same
time.
Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.
Use only the power cord provided with this product or the manufacturers authorized replacement.
Use only the telecommunications (RJ‑11) cord provided with this product or a 26 AWG or larger replacement when
connecting this product to the public switched telephone network.
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system
connections) are properly installed in their marked plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturers components. The safety features of some parts may not always be obvious. The manufacturer is not
responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY: Do not twist, bind, crush, or place heavy objects on the power cord. Do not
subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture
and walls. If the power cord is misused, a risk of fire or electrical shock results. Inspect the power cord regularly
for signs of misuse. Remove the power cord from the electrical outlet before inspecting it. Safety information12
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							Refer service or repairs, other than those described in the user documentation, to a professional service person.
CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug
the power cord from the wall outlet and disconnect all cables from the printer before proceeding.
CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or
make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning
storm.
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must
use either a printer stand or printer base if you are using a high-capacity input tray, a duplex unit and an input
option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies, and
faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.
SAVE THESE INSTRUCTIONS. Safety information13
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							Learning about the printer
Finding information about the printer
Setup information
DescriptionWhere to find
The Setup information gives you instructions for setting up
the printer. Follow the set of instructions for local, network,
or wireless, depending on what you need.You can find the Setup information on the side of the printer
box or on the Lexmark Web site at www.lexmark.com.
Help
DescriptionWhere to find
The Help gives you instructions for using the
software.While in any Lexmark software program, click Help, Tips > Help, or Help >
Help Topics.
Customer support
DescriptionWhere to find (North America)Where to find (rest of world)
Telephone supportCall us at
US: 1‑800‑332‑4120
Monday–Friday (8:00 AM–11:00 PM
ET)
Saturday (Noon–6:00 PM ET)
Canada: 1‑800‑539‑6275
Monday–Friday (8:00 AM–11:00 PM
ET)
Saturday (Noon–6:00 PM ET)
Mexico: 001‑888‑377‑0063
Monday–Friday (8:00 AM–8:00 PM ET)
Note: Telephone numbers and support
times may change without notice. For the
most recent telephone numbers available,
see the printed warranty statement that
came with your printer.Telephone numbers and support hours
vary by country or region.
Visit our Web site at www.lexmark.com.
Select a country or region, and then select
the Customer Support link.
Note: For additional information about
contacting Lexmark, see the printed
warranty that came with your printer.
Learning about the printer14
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							DescriptionWhere to find (North America)Where to find (rest of world)
E-mail supportFor e-mail support, visit our Web site:
www.lexmark.com.
1Click SUPPORT.
2Click Technical Support.
3Select your printer type.
4Select your printer model.
5From the Support Tools section, click
e-Mail Support.
6Complete the form, and then click
Submit Request.E‑mail support varies by country or region,
and may not be available in some instances.
Visit our Web site at www.lexmark.com.
Select a country or region, and then select
the Customer Support link.
Note: For additional information about
contacting Lexmark, see the printed
warranty that came with your printer.
Printer configurations
Note: Printer configuration may vary depending on your printer model.
Basic models
1
3
4
5
6
2
2
7
1Automatic Document Feeder (ADF)
2Printer control panel
3Standard exit bin
4Multipurpose feeder
5550-sheet tray (Tray 1)
6550-sheet tray (Tray 2)
7Optional output bin
Learning about the printer15
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							Selecting a location for the printer
When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any
options, leave enough room for them also. It is important to:
Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard.
Provide a flat, sturdy, and stable surface.
Keep the printer:
–Away from the direct airflow of air conditioners, heaters, or ventilators
–Free from direct sunlight, humidity extremes, or temperature fluctuations
–Clean, dry, and free of dust
Allow the following recommended amount of space around the printer for proper ventilation:
1 2 351 2 35
44
1Right Side 20 cm (8 in.)
2Left Side 31 cm (12 in.)
3Front 51 cm (20 in.)
4Rear 20 cm (8 in.)
5Top 31 cm (12 in.)
Basic functions of the scanner
The scanner provides copy, fax, and scan-to-network capability for large workgroups. You can:
Make quick copies, or change the settings on the printer control panel to perform specific copy jobs.
Send a fax using the printer control panel.
Send a fax to multiple fax destinations at the same time.
Scan documents and send them to your computer, an e-mail address, a flash drive, or an FTP destination.
Scan documents and send them to another printer (PDF by way of FTP). Learning about the printer16
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							Understanding the ADF and scanner glass
Automatic Document Feeder (ADF)Scanner glass
A
Use the ADF for multiple‑page documents.Use the scanner glass for single pages, small items (such as postcards or
photos), transparencies, photo paper, or thin media (such as magazine
clippings or lightweight carbonless forms).
You can use the ADF or the scanner glass to scan documents.
Using the ADF
The Automatic Document Feeder (ADF) can scan multiple pages, including duplex pages. When using the ADF:
Load the document into the ADF faceup, short edge first.
Load up to 75 sheets of plain paper in the ADF input tray.
Scan sizes from 76.2 x 139.4 mm (3.0 x 5.5 in.) to 215.9 x 355.6 mm (8.5 x 14 in.).
Scan documents with mixed page sizes (letter and legal).
Scan media weights from 52 to 120 g/m2 (14 to 32 lb).
Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings)
into the ADF. Place these items on the scanner glass.
Using the scanner glass
The scanner glass can be used to scan or copy single pages or book pages. When using the scanner glass:
Place a document facedown on the scanner glass in the upper left corner.
Scan or copy documents up to 215.9 x 355.6 mm (8.5 x 14 in.).
Copy books up to 25.3 mm (1 in.) thick. Learning about the printer17
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							Understanding the printer control panel
12ABC3DEF6MNO5JKL4GHI9WXYZ8TUV7PQRS# 0*
1
2
4
5
6
7
8
3
ItemDescription
1Display View scanning, copying, faxing, and printing options as well as status and error messages.
2Keypad
12ABC3DEF
6MNO5JKL4GHI
9WXYZ8TUV7PQRS
# 0*
Enter numbers or symbols on the display.
3Dial Pause
Press  to cause a two- or three-second dial pause in a fax number. In the Fax To field, a
Dial Pause is represented by a comma (,).
From the home screen, press  to redial a fax number.
The button functions only within the Fax menu or with fax functions. When outside of the
Fax menu, fax function, or home screen, pressing 
 causes an error beep.
4Back
In the Copy menu, press  to delete the right-most digit of the value in the Copy Count. The
default value of 1 appears if the entire number is deleted by pressing 
 numerous times.
In the Fax Destination List, press 
 to delete the right-most digit of a number entered
manually. You can also press 
 to delete an entire shortcut entry. Once an entire line is
deleted, another press of 
 causes the cursor to move up one line.
In the E-mail Destination List, press 
 to delete the character to the left of the cursor. If the
character is in a shortcut, then the shortcut is deleted.
5Home
Press  to return to the home screen.
Learning about the printer18
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							ItemDescription
6Start
Press  to initiate the current job indicated on the display.
From the home screen, press  to start a copy job with the default settings.
If pressed while a job is scanning, the button has no effect.
7Indicator light Indicates the printer status:
Off—The power is off.
Blinking green—The printer is warming up, processing data, or printing.
Solid green—The printer is on, but idle.
Blinking red—Operator intervention is needed.
8Stop
Stops all printer activity
A list of options is offered once Stopped appears on the display.
Understanding the home screen
After the printer is turned on and a short warm-up period occurs, the display shows the following basic screen which
is referred to as the home screen. Use the home screen buttons to initiate an action such as copying, faxing, or scanning;
to open the menu screen; or to respond to messages.
1
2
3 4 5 6 7 8
ReadyTouch any button to begin.
Display itemDescription
1Copy Opens the Copy menus
Note: From the home screen, you can also access the Copy menus by pressing a number on
the keypad.
2E-mail Opens the E-mail menus
3Menus
Opens the menus. These menus are available only when the printer is in the Ready state.
4FTP Opens the File Transfer Protocol (FTP) menus
Note: This function must be set up by your system support person. Once it is set up, it
appears as a display item.
Learning about the printer19
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							Display itemDescription
5Status message bar
Shows the current printer status such as Ready or Busy.
Shows printer conditions such as Toner Low.
Shows intervention messages to give instructions on what you should do so the printer can
continue processing, such as Close door or Insert print cartridge.
6Status/Supplies Appears on the display whenever the printer status includes a message requiring intervention.
Touch it to access the messages screen for more information on the message, including how
to clear it.
7Tips All menus have a Tips button. Tips is a context-sensitive Help feature within the display touch
screens.
8Fax Opens the Fax menus
Other buttons that may appear on the home screen:
Display itemFunction
Release  Held  Faxes If this button is shown, then there are held faxes with a scheduled hold
time previously set. To access the list of held faxes, touch this button.
Search Held Jobs Searches on any of the following items and returns search results:
User names for held or confidential print jobs
Job names for held jobs, excluding confidential print jobs
Profile names
Bookmark container or job names
USB container or job names for supported extensions only
Held Jobs Opens a screen containing all the held jobs
Lock Device This button appears on the screen when the printer is unlocked and
Device Lockout Personal Identification Number (PIN) has been set.
Touching this button opens a PIN entry screen. Entering the correct
PIN locks the printer control panel (touch screen and hard buttons).
Unlock Device This button appears on the screen when the printer is locked. The
printer control panel buttons and shortcuts cannot be used while it
appears.
Touching this button opens a PIN entry screen. Entering the correct
PIN unlocks the printer control panel (touch screen and hard buttons).
Learning about the printer20
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