Lexmark X264 Service Manual

Diagnostics information 2-47
7013-XXX
Flatbed home position service check
StepQuestions / actionsYe sNo
1POR the MFP. Does the CCD move and 
return to the home position?Problem solved.Go to step 2.
2Perform the home position sensor test. See 
“Scanner Tests” on page 3-17.
Is the sensor working properly?
Go to step 3.Go to step 5.
3Check JFBM1 on the controller for proper 
connection.
Is it connected properly?
Go to step 4.Properly connect the cable.
4Check pin 1 in JFBM1 for voltage. The 
voltage is only...

2-48  Service Manual 7013-XXX
ADF cover open service check
ADF streak service check
StepQuestions / actionsYe sNo
1Is the ADF cover properly closed?Go to step 3.Go to step 2.
2Close the ADF cover.
Does the problem go away?
Issue resolvedGo to step 3.
3Perform the ADF cover open sensor test. 
See 
“Scanner Tests” on page 3-17. Does 
the sensor work properly?
Go to step 4Go to step 8.
4On the bottom of the ADF cover, inspect the 
ADF cover closed sensor actuator. Does it 
move freely? Go to step 6.Go to...

Diagnostics information 2-49
7013-XXX
ADF paper jam service check
Note:  This service check should be used if the paper feeds and jams in the ADF. If the paper is not feeding into 
the ADF see 
“ADF feed errors service check” on page 2-50. 
StepQuestions / actionsYe sNo
1If the ADF is multi-feeding, check for dirt on 
the ADF separator pad and ADF separator 
rollers. Are they dirty?Clean them with a lint free 
cloth and isopropyl alcohol.Replace the separator pad 
and ADF pick roll.
2If the paper is...

2-50  Service Manual 7013-XXX
ADF feed errors service check
StepQuestions / actionsYe sNo
1If the ADF is multi-feeding, check for 
dirt on the ADF separator pad and 
ADF separator rollers. Are they dirty?Clean them with a lint free 
cloth and isopropyl alcohol.Replace the separator pad and 
ADF pick roll.
2If the paper is skewing when it is fed 
into the ADF, check the paper guide 
width. Is it set correctly?Go to step 3.Set the paper guides so they 
contact the edges of the paper.
3If paper is skewing...

Diagnostics information 2-51
7013-XXX
ADF Duplex service check
StepQuestions / actionsYe sNo
1Perform sensor 1, and sensor 2 
sensor tests. See “Scanner Tests” 
on page 3-17. Are the sensors 
working properly?
Go to step 2.Go to step 3.
2Check the ADF sensor actuators to 
ensure they move freely. 
Are the actuators moving freely?
Go to step 3.Attempt to clean the actuators. If 
the actuators are broken or still 
don’t move freely, then replace 
the duplex ADF unit. See 
“ADF 
removal” on page 4-4.
3Check...

2-52  Service Manual 7013-XXX
Modem / fax card service check
StepQuestions / actionsYe sNo
1Is the phone line properly connected to the 
modem card and the wall jack?Go to step 3.Go to step 2.
2Properly connect the phone line to the 
modem card and wall jack.
Did this fix the problem?
Problem resolved.Go to step 3.
3Test the phone line’s ability to send and 
receive calls.
Did the phone line work properly?
Go to step 5.Go to step 4.
4Use the MFP on a properly functioning 
phone jack.
Did this fix the...

Diagnostics information 2-53
7013-XXX
Fax transmission service check
Note:  Before performing this service check, verify that the correct country code for the MFP is selected. This 
setting must match the country in which the MFP is used to transmit and receive faxes. If the setting is wrong, 
the modem settings can be changed in the Fax/SE menu. See step 14. These settings should only be performed 
with guidance from your second-level support.
StepQuestions / actionsYe sNo
1Is the phone line properly...

2-54  Service Manual 7013-XXX
15
Adjust the “Transmit Level” setting in the SE 
menu. Press **411 to enter the SE menu, 
enter Modem settings, and select “Transmit 
Level”.
Test by adjusting the transmitted signal 
strength by decreasing/increasing the 
‘Transmit Level’ setting in steps of 1db. For 
example, if default value is -11 db, changing 
it to -12db will decrease the signal strength 
by 1db, and changing it to -10db will 
increase the signal strength by 1db. 
Recommended adjustment range is ±5 db...

Diagnostics information 2-55
7013-XXX
Fax reception service check
StepQuestions / actionsYe sNo
1Is the phone line properly connected to the 
modem card and the wall jack?Go to step 3.Go to step 2.
2Properly connect the phone line to the 
modem card and wall jack.
Did this fix the problem?
Problem resolved.Go to step 3.
3Check for a dial tone. 
Is there a dial tone?
Go to step 4.Go to step 6.
4Use a telephone to test the phone line’s 
ability to send and receive calls.
Did the phone line work properly?...

2-56  Service Manual 7013-XXX
17Go to the Administrator menu. Enter the Fax 
settings - Analog Fax Settings submenu.
Verify the remote device number is not in 
the Banned Fax List user setting.
Is the remote device number in the banned 
fax list?
Go to step 18.Go to step 19.
18Remove the remote number from the 
banned fax list.
Did this fix the problem?
Problem resolved.Go to step 19.
19Adjust the “Receive Threshold” setting in the 
SE menu. Press **411 to enter the SE 
menu, enter Modem settings, and...