Lexmark X264 Service Manual

Diagnostics information 2-57
7013-XXX
Escalating a fax issue to second-level support
Before contacting the second-level support, go to the SE menu on the MFP and generate a Fax error file. This 
file contains machine settings information and debug information that will help second-level support determine 
the cause of a failure.
To generate the fax error file, perform the following steps:
1.In a Web browser, type http://MFP ip address/se. 
2.The MFP’s SE menu page will display. Click the “Dump Job...

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Diagnostic aids 3-1
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3.  Diagnostic aids
This chapter explains the tests and procedures to identify printer failures and verify repairs have corrected the 
problem.
Menu key combinations
There are different test menus that can be accessed during POR to identify problems with the printer.
These menus do not require a POR to access them:
Configuration Menu 1. Turn off printer.
2. Press and hold  and .
3. Turn on the printer.
4. Release the buttons when 
Performing Self Test 
displays.The...

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Diagnostics Menu (Diag Menu)
Note:  Tray 2 refers to the 650-sheet tray located in the 650-sheet Duo Drawer assembly.
Diagnostics menu structure
When the Diagnostics mode is entered, each Diagnostics main menu item displays on the operator panel. When 
a diagnostic test is selected from the main menu, a sub menu displays, and each individual test displays in the 
order shown. Any options that are referred to in the menus are displayed when the option is installed.
Available...

Diagnostic aids 3-3
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BASE SENSOR TESTSee “Base Sensor Test” on page 3-12.
Front Door
Input
Fuser Exit
Standard Bin
DEVICE TESTSSee “Printer Setup” on page 3-12.
Flash Test
PRINTER SETUP
Defaults See “Defaults” on page 3-12.
Perm Page Count See “Page Counts” on page 3-12.
Serial Number See “Serial Number” on page 3-13.
Engine Setting 1 through 4
Model Name See “Model Name” on page 3-13.
Configuration ID See “Configuration ID” on page 3-13.
Edge to Edge
Enable Edge to Edge Copy See “Enable Edge to...

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Registration
The Registration menu settings adjusts the margins. To set print registration, select REGISTRATION from the 
Diagnostics menu. The following will display:
Note:  Pressing will display one margin setting per line below the REGISTRATION header. 
The REGISTRATION settings and values are: 
Margins
To change the value of any margin setting, press   or   to increase or decrease the margin setting value, 
and then press  to save. The panel displays Submitting changes......

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Print Quick Test Page
Print a Quick Test page to verify that the REGISTRATION margin values are set appropriately. The Quick Test 
page consists of the following:
•Alignment diamonds
•Horizontal lines used for skew adjustment
•General device information (current page count, installed memory, etc.)
•The printer’s serial number, code levels, and print registration settings
While the Quick Test page prints, Printing... will display. No buttons are active while the Quick Test...

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Miscellaneous Tests
Motor Detect
This test initiates an automatic motor detection process that should be performed whenever the controller board 
is replaced.
To run Motor Detect:
1.Select MISC TESTS in the Diag Menu, and press Select ().
Remove Cartridge. Press Select appears.
2.Select Motor Detect. 
Note:  Do not press Select yet.
3.Remove all toner cartridges and the imaging unit.
4.Close the front cover. 
If you press Select before closing the front cover, a message...

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Hardware Tests
Panel Test
This test verifies the operator panel LCD function.
To run the Panel Test:
1.Select Hardware Tests from Diag Menu, and press Select ().
2.Select Panel Test, and press Select ().
The Panel Test continually executes.
Press Stop ( ) to cancel the test.
Button Test
This test verifies the operator panel button function.
To run the Button Test:
1.Select Hardware Tests from Diag Menu, and press Select ().
2.Select Button Test, and press Select ().
Press...

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To stop the test early, turn off the printer.
CACHE Test
The CACHE Test is used to verify the processor cache is functioning properly.
1.Select Hardware Test in Diag Menu, and press Select ().
2.Select CACHE Test, and press Select ().
a.The printer displays:
b.The printer initiates a POR of the printer, and the following screen is displayed:
c.Upon completion of the POR, the following screen is displayed:
P:###### represents the number of times the CACHE Test has passed,...