Lexmark X 125 Owners Manual
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Troubleshooting Copying Printing Scanning Fax i ng Troubleshooting 74 Basics Index www.lexmark.com Lexmark X125 Print is too dark or smudgedMake sure: You let the ink dry before handling the document. You select the correct paper type and size from the Paper tab of the Settings dialog box. The paper is straight and unwrinkled. You select the appropriate quality for the paper type. You may need to clean the cartridge nozzles. For help, see Cleaning the print cartridge nozzles. Characters with white lines The print cartridge may be running out of ink. Remove and reinstall the print cartridge. You may need to clean the cartridge nozzles. For help, see Cleaning the print cartridge nozzles. Problem:Solution:
Troubleshooting Copying Printing Scanning Fax i ng Troubleshooting 75 Basics Index www.lexmark.com Lexmark X125 Print quality is poor at the edges of the pageLike other printers, the All-In-One cannot print in the extreme left, right, top, or bottom edges of a page. Use these minimum settings. Left and right margins: – 6.35 mm (0.25 in.) each for all paper sizes except A4 – 3.37 mm (0.133 in.) each for A4 size paper. Top margin: – 1.7 mm (0.067 in.) Bottom margin: – 16.51 mm (0.65 in.) Colors are faded or not printing correctly Check the ink level graphic on the Car tridges tab of the Print Control Program. A cartridge may be out of or low on ink. Use a different color setting. Use a different brand of paper. Every paper brand accepts ink differently and prints with slight color variations. Install a new color cartridge. The color cartridge may have run out of one or more ink colors. Clean the car tridge nozzles. For help, see Cleaning the print cartridge nozzles. Wipe the cartridge nozzles. For help, see Wiping the print cartridge nozzles and contacts. Problem:Solution:
Troubleshooting Copying Printing Scanning Fax i ng Troubleshooting 76 Basics Index www.lexmark.com Lexmark X125 Transparencies or photos contain white lines Select Color or Color Graphic from the Quality/Color tab of the Settings dialog box. Clean the car tridge nozzles. For help, see Cleaning the print cartridge nozzles. Wipe the cartridge nozzles. For help, see Wiping the print cartridge nozzles and contacts. Transparencies or glossy photo papers stick together Remove each page as it exits the All-In-One and let it dry completely before stacking. Use transparencies or photo papers designed for an inkjet printer. Envelopes do not feed properlyIf regular paper feeds without problems, make sure: You load the envelopes correctly. You use an envelope size supported by the All-In-One. For a list of supported paper sizes, see 100 sheets of custom size paper. You select the envelope size from the Paper tab of the Settings dialog box. Documents are printing black and white instead of color.The print settings may be incorrect. For help, see Customizing the print settings. Problem:Solution:
Troubleshooting Copying Printing Scanning Fax i ng Troubleshooting 77 Basics Index www.lexmark.com Lexmark X125 Fax problems Problem:Solution: The machine is not working. The display is blank. The buttons do not work.Check the power cord connection. When the Speaker button is pressed from the Ready display, there is not a dial tone. Ensure that the telephone cord is properly connected. Connect the All-In-One to another telephone and press the Speaker button. If you hear a dial tone, the problem may be with the telephone that you were using, not with the All-In-One. The numbers stored in the Speed Dial memory do not dial correctly.Make sure the numbers are stored in the memory correctly. To print the Speed Dial list: 1Press Setup. 2Press Menu until you see Print Repor t. 3Press Options until you see Speed Dial List. 4Press Start/Yes to print the list. The document does not feed into the machine. Make sure the document is not wrinkled or folded and is not too thick or too thin. Make sure that the operator panel is firmly closed. Make sure the document is loaded far enough into the All-In-One for Document Loaded to appear on the display.
Troubleshooting Copying Printing Scanning Fax i ng Troubleshooting 78 Basics Index www.lexmark.com Lexmark X125 Incoming faxes are not received automatically. Make sure the fax receive mode is set to Ans/Fax or Fax. The current receive mode is in the upper right of the display. Make sure all extension phones are hung up. Make sure there is paper in the paper suppor t. Wait for more memory to become available. Faxes cannot be received manually.Make sure you do one of the following: Press Start/Yes twice on the All-In-One operator panel. Press *9* on your telephone keypad, and then hang up. The machine will not send a fax. Make sure the document is loaded correctly. Check the machine you are sending to for problems. Incoming faxes are incomplete or contain blank spaces. Check the machine you are sending to for problems. Check the telephone for line noise. Make a copy to ensure your All-In-One is functioning properly. Check the ink levels, the cartridges may be running out of ink. There are spots on incoming faxes. Check the telephone for line noise. Print a nozzle test pattern to be sure the cartridge nozzles are clean. For help, see Cleaning the print cartridge nozzles. You are receiving poor quality faxes. The machine sending you a fax may have a dir ty scanner bed. Check the telephone line for noise. Stretched words on incoming faxes.The machine sending you a fax may have had a temporary document jam. Problem:Solution:
Troubleshooting Copying Printing Scanning Fax i ng Troubleshooting 79 Basics Index www.lexmark.com Lexmark X125 The machine dials a number, but fails to make a connection with another fax machine.The fax machine you are dialing may be turned off, out of paper, or cannot answer incoming calls. Pages have a small strip of text printed at the top with a large blank area below.You may have selected the wrong paper size setting. See the Loading specialty paper section. Incoming faxes have missing characters at the bottom edge of a page.From the Settings Utility, click fax. From the Miscellaneous area, set Auto Reduction On. Problem:Solution:
Troubleshooting Copying Printing Scanning Fax i ng Troubleshooting 80 Basics Index www.lexmark.com Lexmark X125 Operator panel display error messages Message:Solution: Add Cartridge Open the operator panel, and then open the cartridge access door. Install the car tridges. Close the cartridge access door, and then close the operator panel. Press Options until the correct cartridge appears on the display, and then press Start/Yes. Add Paper (You may hear a beep warning.)Load paper in the paper support. Cancel Pressed, Please WaitWait for the All-In-One to stop faxing the current job. Change All Ink Change Black Ink Change Color InkOpen the operator panel, and then open the cartridge access door. Install or reinstall the indicated cartridge(s). Close the cartridge access door, and then close the operator panel. Press Options until the correct cartridge displays. Change Black Ink Replace the black cartridge, and then select New Right. This resets the monitoring system, and then prints any faxes in memory.
Troubleshooting Copying Printing Scanning Fax i ng Troubleshooting 81 Basics Index www.lexmark.com Lexmark X125 Check Cartridge Add Cartridges1Open the operator panel, and then open the cartridge access door. Install a black cartridge or a photo cartridge. Close the cartridge access door, and then close the operator panel. Press Options until the correct cartridge displays. 2Cancel the print job: – Click Start Settings Printers . – Double-click Lexmark X125 Printer icon. The active print jobs display. – Right-click the print job you want to stop, and then click Cancel Printing. 3Print your document. Document Out, Please WaitWait for all documents loaded in the document support to scan completely. Enter Fax Number To Dial (with beep warning and return to Ready state)Use the Settings Utility to set up speed-dial numbers. Fax Speed #? Undefined Enter an assigned speed-dial number. Use the Settings Utility to set up speed-dial numbers. For help, see Customizing the fax settings. Message:Solution:
Troubleshooting Copying Printing Scanning Fax i ng Troubleshooting 82 Basics Index www.lexmark.com Lexmark X125 Learning DRPD Failed (with beep warning and return to Ready state)Check your telephone line connection. Load Document (with beep warning)Load your document in the document support, and then press Start/ Ye s. Memory Full! Your All-In-One is low on memory. The job is stopped. Try to send your job again when more memory is available. If you are using the fax function when this error message appears, the sending machine should see a transmission error and send the fax again. Memory Full (with return to Ready state)Wait for memory to become available, and send your job again, or turn Memory XMIT off from the Setup menu or the Settings Utility. For help, see Customizing the fax settings. Memory Full, Continue Press Start/Yes to print the fully-scanned pages and continue scanning. Press Cancel/No to cancel copying. Memory Full, To Abort, CancelPress Start/Yes to print the scanned pages in memory, and then continue the scanning process. Press Cancel/No to cancel the copy or fax job. Message:Solution:
Troubleshooting Copying Printing Scanning Fax i ng Troubleshooting 83 Basics Index www.lexmark.com Lexmark X125 Memory To Print Your copy job will print after the print job is complete. Open Cover And Remove Pap er JamOpen the operator panel and remove the jammed document. PC Not Available (with beep warning and return to Ready state) Most of the time, when PC Not Available appears on your operator panel display, you are attempting to make multiple copies while your All-In-One is set to a color copy mode. If you would like to make multiple black and white copies without a computer, you can change the color mode to Black Draft, Black Normal, or Black Photo using the menus on your operator panel display. If you would like to make multiple color copies, you must attach your All-In-One to your computer using a USB cable. – If you have installed the All-In-One software on your computer, click Start Programs Lexmark X125 Settings Utility. Use the Lexmark X125 Settings Utility to adjust the copy settings. – For All-In-One CD software installation instructions, refer to the Quick Reference. If PC Not Available appears on your operator panel and you are not attempting to make multiple copies, verify that a standard USB cable is connected to the computer and that the computer is on and not in sleep mode. Remove Paper Jam Then Press StartClear the Paper jam, and then press Start/Yes. Message:Solution: