Lexmark W850dn User Manual

Paper trays
These are possible solutions. Try one or more of the following:
MAKE SURE THE PAPER IS LOADED CORRECTLY
1Open the paper tray.
2Check for paper jams or misfeeds.
3Make sure paper guides are aligned against the edges of the paper.
4Make sure the paper tray closes properly.
RESET THE PRINTER
Turn the printer off, wait about 10 seconds, and then turn the printer on.
MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY
If the paper tray is listed on the menu settings page, but paper jams when it enters...

Memory card
Make sure the memory card is securely connected to the printer system board.
Flash memory card
Make sure the flash memory card is securely connected to the printer system board.
Hard disk with adapter
Make sure the hard disk is securely connected to the printer system board.
Internal Solutions Port
If the Lexmark Internal Solutions Port (ISP) does not operate correctly, then these are possible solutions. Try one or
more of the following:
CHECK THE ISP CONNECTIONS
Make sure the ISP is securely...

MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY
For information about installing software for network printing, click Additional on the Software and
Documentation CD, and then select the Networking Guide link under Publications on this CD.
Solving paper feed problems
Paper frequently jams
These are possible solutions. Try one or more of the following:
CHECK THE PAPER
Use recommended paper and specialty media. For more information, see the chapter about paper and specialty
media guidelines.
MAKE...

5Press the up or down arrow button until Jam Recovery appears, and then press .
6Press the up or down arrow button until On or Auto appears, and then press .
Solving print quality problems
Isolating print quality problems
To help isolate print quality problems, print the print quality test pages:
1Turn the printer off.
2From the printer control panel, press and hold  and the right arrow button while turning the printer on.
3Release both buttons when the clock animation appears.
The printer performs its...

If the problem continues, the printer may need to be serviced. For more information, contact Customer Support.
Clipped images
Try one or more of the following:
CHECK THE GUIDES
Move the width and length guides in the tray to the correct positions for the paper size loaded.
CHECK THE PAPER SIZE SETTING
Make sure the paper size setting matches the paper loaded in the tray:
1From the printer control panel Paper menu, check the Paper Size setting.
2Before sending the job to print, specify the correct size...

Gray background
ABCDE
ABCDE ABCDE
CHECK THE TONER DARKNESS SETTING
Select a lighter Toner Darkness setting:
From the printer control panel, change the setting from the Quality menu.
For Windows users, change the setting from Print Properties.
For Macintosh users, change the setting from the Print dialog.
Incorrect margins
ABC
DEFABC
DEF
These are possible solutions. Try one or more of the following:
CHECK THE PAPER GUIDES
Move the guides in the tray to the correct positions for the paper size loaded....

Paper curl
These are possible solutions. Try one or more of the following:
CHECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray:
1From the printer control panel Paper menu, check the Paper Type setting.
2Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY
Load paper from a...

THE TONER MAY BE LOW
When 88 Cartridge Low appears or when the print becomes faded, replace the toner cartridge.
THE FUSER MAY BE WORN OR DEFECTIVE
Replace the fuser.
Print is too dark
ABC
DEFABC
DEF
These are possible solutions. Try one or more of the following:
CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS
The Toner Darkness setting is too dark, the Brightness setting is too dark, or the Contrast setting is too high.
Change these settings from the printer control panel Quality menu.
For Windows...

Print is too light
ABC
DEF
These are possible solutions. Try one or more of the following:
CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS
The Toner Darkness setting is too light, the Brightness setting is too light, or the Contrast setting is too low.
Change these settings from the printer control panel Quality menu.
For Windows users, change these settings from Print Properties.
For Macintosh users, change these settings from the Print dialog and pop‑up menus.
THE PAPER HAS ABSORBED MOISTURE DUE...

Repeating defects
These are possible solutions. Try one or more of the following:
Replace the transfer roller if the defects occur every:
58.7 mm (2.31 in.)
Replace the photoconductor if the defects occur every:
44 mm (1.73 in.)
Replace the fuser if the defects occur every:
78.5 mm (3.09 in.)
94.2 mm (3.71 in.)
Skewed print
C
HECK THE PAPER GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
CHECK THE PAPER
Make sure you are using paper that meets the printer...