Lexmark W850dn User Manual

2Remove the jam.
3Close Door H.
289 staple error
1
Open Door G.
2Hold the lever on the staple cartridge holder, and move the holder to the right.
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3Firmly pull the colored tab to remove the staple cartridge.
4Use the metal tab to lift the staple guard, and then pull out the sheet of staples.
Discard the entire sheet.
5Look through the clear covering on the bottom of the cartridge holder to make sure no staples are jammed at the
entrance.
6Press down on the staple guard until it snaps securely into place.
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7Push the cartridge holder firmly into the stapler until the holder clicks into place.
8Close Door G.
Priming Stapler appears. Priming ensures the stapler is functioning properly.
28x paper jam
284 paper jam
1
Open Door F.
2Remove the jam.
3Close Door F. Troubleshooting173
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4Open Door G.
5Remove the jam.
6Close Door G.
7Lift Door H.
8Remove the jam.
9Close Door H. Troubleshooting174
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285–286 paper jams
1
Lift Door H.
2Remove the jam.
3Close Door H.
287–288 paper jams
1
Open Door F.
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2Remove the jam.
3Close Door F.
4Open Door G.
5Remove the jam.
6Close Door G.
Solving printing problems
Multiple‑language PDFs do not print
The documents contain unavailable fonts.
1Open the document you want to print in Adobe Acrobat.
2Click the printer icon.
The Print dialog appears.
3Select Print as image.
4Click OK.
Printer control panel display is blank or displays only diamonds
The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer back on.
If the clock...

Error message about reading USB drive appears
Make sure the USB drive is supported. For information regarding tested and approved USB flash memory devices, see
“Printing from a flash drive” on page 72.
Jobs do not print
These are possible solutions. Try one or more of the following:
MAKE SURE THE PRINTER IS READY TO PRINT
Make sure Ready or Power Saver appears on the display before sending a job to print.
CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL
Remove the stack of paper from the standard exit bin....

Confidential and other held jobs do not print
These are possible solutions. Try one or more of the following:
PARTIAL JOB, NO JOB, OR BLANK PAGES PRINT
The print job may contain a formatting error or invalid data.
Delete the print job, and then print it again.
For PDF documents, recreate the PDF and then print it again.
MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY
Free up additional printer memory by scrolling through the list of held jobs and deleting some of them.
Job takes longer than expected to...

Incorrect characters print
M
AKE SURE THE PRINTER IS NOT IN HEX TRACE MODE
If Ready Hex appears on the display, then you must exit Hex Trace mode before you can print your job. Turn the
printer off and back on to exit Hex Trace mode.
Tray linking does not work
These are possible solutions. Try one or more of the following:
LOAD THE SAME SIZE AND TYPE OF PAPER
Load the same size and type of paper in each tray to be linked.
Move the paper guides to the correct positions for the paper size loaded in each...

3Press the up or down arrow button until General Settings appears, and then press .
4Press the up or down arrow button until Timeouts appears, and then press .
5Press the up or down arrow button until Print Timeout appears, and then press .
6Press the up or down arrow button until the value you want appears, and then press .
Solving option problems
Settings chosen from the software program or application can change or override settings chosen from the printer
control panel. If an option is not...