Lexmark E360dn User Manual

Solving printing problems
Jobs do not print
These are possible solutions. Try one or more of the following:
MAKE SURE THE PRINTER IS READY TO PRINT
Make sure Ready or Power Saver appears on the display before sending a job to print.
CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL
Remove the stack of paper from the standard exit bin.
CHECK TO SEE IF THE TRAY IS EMPTY
Load paper in the tray.
MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED
Verify that you installed the correct printer software for your...

CHANGE THE PAGE PROTECT SETTING TO OFF
1From the printer control panel, press .
2Press the arrow buttons until Settings appears, and then press .
3Press the arrow buttons until General Settings appears, and then press .
4Press the arrow buttons until Print Recovery appears, and then press .
5Press the arrow buttons until Page Protect appears, and then press .
6Press the arrow buttons until Off appears, and then press .
Job prints from the wrong tray or on the wrong paper
C
HECK THE PAPER TYPE SETTING...

REDUCE THE COMPLEXITY OF THE PRINT JOB
Reduce the complexity of the print job by reducing the number and size of fonts, the number and complexity of
images, and the number of pages in the job.
MAKE SURE THE PRINTER HAS ENOUGH MEMORY
Add printer memory.
Unexpected page breaks occur
Increase the Print Timeout value:
1From the printer control panel, press .
2Press the arrow buttons until Settings appears, and then press .
3Press the arrow buttons until General Settings appears, and then press .
4Press the...

Drawers
These are possible solutions. Try one or more of the following:
MAKE SURE THE PAPER IS LOADED CORRECTLY
1Pull the tray completely out.
2Check for paper jams or misfeeds.
3Make sure the guides are aligned against the edges of the paper.
4Insert the tray.
RESET THE PRINTER
Turn the printer off, wait about 10 seconds, and then turn the printer on.
Flash memory card
Make sure the flash memory card is securely connected to the printer system board.
Memory card
Make sure the memory card is securely...

THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
Paper jam message remains after jam is cleared
The paper path is not clear. Clear jammed paper from the entire paper path, and then press .
Page that jammed does not reprint after you clear the jam
In the Settings menu, Jam Recovery is set to Off. Set Jam Recovery to Auto or On:
1Press .
2Press the arrow buttons until Settings appears, and then press .
3Press the arrow...

Solving print quality problems
The information in the following topics may help you solve print quality problems. If these suggestions still do not
correct the problem, then contact Customer Support. You may have a printer part that requires adjustment or
replacement.
Isolating print quality problems
To help isolate print quality problems, print the print quality test pages, but first make sure the standard tray is loaded:
1Turn the printer off.
2Load letter‑ or A4‑size paper in the standard tray. Load...

Blank pages
Try one or more of the following:
Remove and reinstall the toner cartridge.
Remove and reinstall the photoconductor kit.
If the printer still prints blank pages, it may need to be serviced. For more information, contact Customer Support.
Characters have jagged or uneven edges
If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the
software program.
Clipped images
These are possible solutions. Try one or more of the following:
CHECK THE...

Gray background
For Windows users: From Print Properties, select a different Toner Darkness setting before sending the job to print.
For Macintosh users: From the print options, Copies & Pages, or General pop‑up menu, choose Printer Features,
and then choose the setting needed from the Toner Darkness pop‑up menu.
From the printer control panel Quality menu, select a different Toner Darkness setting before sending the job to
print.
Ghost images
These are possible solutions. Try one or more of the...

Incorrect margins
These are possible solutions. Try one or more of the following:
CHECK THE GUIDES
Move the width and length guides in the tray to the correct positions for the paper size loaded.
CHECK THE PAPER SIZE SETTING
Make sure the Paper Size setting matches the paper loaded in the tray.
CHECK THE PAGE SIZE SETTING
Before sending the job to print, specify the correct page size in Print Properties, the Print dialog, or the software
program.
Paper curl
These are possible solutions. Try one or more...

Print is too dark
These are possible solutions. Try one or more of the following:
CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS
The Toner Darkness setting is too dark, the Brightness setting is too dark, or the Contrast setting is too high.
For Windows users: From Print Properties, change these settings.
For Macintosh users:
1Choose File > Print.
2Locate the drop‑down box under the Orientation pictures, and then click the down button.
3Click Printer Features.
4Change the settings for Toner...