Lenovo 3000 J Series Manual

							Diagnostic Error Code FRU/Action 
215-000-XXX 
CD-ROM Drive Test Passed 
No action 
215-XXX-XXX 
CD-ROM Drive error 1.   
 CD-ROM Drive Cable 
2. 
 
 Check power supply voltages 
3. 
 
 CD-ROM drive 
4. 
 
 System board 
217-000-XXX 
Hard Disk Drive Test Passed 
No action 
217-25X-XXX 
217-26X-XXX 
Hard Disk Drive (IDE) error 
1. 
 
 Hard Disk Drive Cable 
2. 
 
 Check power supply voltages 
3. 
 
 Reseat the hard disk drive cable 
4. 
 
 Hard Disk drive (IDE) 
5. 
 
 System board 
217-28X-XXX 
217-29X-XXX 
Hard Disk Drive (SCSI) error 
1. 
 
 Hard Disk Drive Cable 
2. 
 
 Check power supply voltages 
3. 
 
 Reseat the hard disk drive cable 
4. 
 
 Hard Disk drive (SCSI) 
5. 
 
 SCSI adapter card 
6. 
 
 System board 
220-000-XXX 
Hi-Capacity Cartridge Drive Test Passed 
No action 
220-XXX-XXX 
Hi-Capacity Cartridge Drive error 1. 
 
 Remove the Hi-Capacity Cartridge 
Drive and re-test the system 
301-XXX-XXX 
Keyboard error 1. 
 
 Keyboard 
2. 
 
 Check and test mouse 
3. 
 
 System board 
301-000-XXX 
Keyboard Test Passed 
No action 
302-000-XXX 
Mouse Test Passed 
No action 
302-XXX-XXX 
Mouse error 1. 
 
 Mouse 
2. 
 
 Check and test Keyboard 
3. 
 
 System board 
303-000-XXX 
Joystick Test Passed 
No action 
303-XXX-XXX 
Joystick error 
Remove the Joystick and re-test the system 
305-000-XXX 
Monitor DDC Test Passed 
No action 
305-250-XXX 
Monitor DDC self test failure 1. 
 
 Run Setup to enable DDC 
2. 
 
 Cable 
3. 
 
 Monitor 
4. 
 
 Video card 
5. 
 
 System board 
 
Chapter 7. Symptom-to-FRU Index 75 
						

							Diagnostic Error Code FRU/Action 
415-000-XXX
Modem
 Test Passed 
No action 
415-XXX-XXX 
Modem error 
Remove the Modem and re-test the system 
 
 
76 Lenovo 3000 J Series 
						

							Beep symptoms 
Beep symptoms are tones or a series of tones separated by pauses (intervals 
without sound) during POST. 
The following table describes beep symptoms. 
 Beep Symptom FRU/Action 
2 short beeps 
CMOS setting error 
Perform the following actions in order. 
1.   
 Start the Setup Utility program and press 
F10 to Save and exit. See Chapter 6, 
“Using the Setup Utility,” on page 51. 
2. 
 
 Start the Setup Utility program and press 
F7 to load defaults and then press F10 to 
Save and exit. 
3. 
 
 Perform a Boot block recovery. See 
“Recovering from a POST/BIOS update 
failure” on page 208. 
1 long and 2 short beeps 
Monitor or video adapter card error 
Perform the following actions in order. 
1. 
 
 Make sure the monitor is properly 
connected to the computer. 
2. 
 
 Replace the video adapter card (if 
present). 
3. 
 
 Replace the system board. 
1 long and 3 short beeps 
Keyboard error 
Perform the following actions in order. 
1. 
 
 Make sure the keyboard is properly 
connected to the keyboard connector. 
2. 
 
 Replace the keyboard. 
3. 
 
 Replace the system board. 
1 long and 9 short beeps BIOS ROM error Perform the following actions in order. 
1. 
 
 Start the Setup Utility program and press 
F7 to load defaults and then press F10 to 
Save and exit. See Chapter 6, “Using the 
Setup Utility,” on page 51. 
2. 
 
 Perform a Boot block recovery. See 
“Recovering from a POST/BIOS update 
failure” on page 208. 
3. 
 
 Replace the system board. 
Continuos long beeps 
DRAM memory error 
Perform the following actions in order. 
1. 
 
 Make sure the memory module(s) are 
properly seated in the connector(s). 
2. 
 
 Replace the memory module(s). 
3. 
 
 Replace the system board. 
 
 
Chapter 7. Symptom-to-FRU Index 77 
						

							POST error codes 
Each time you power-on the system, it performs a series of tests that check the 
operation of the system and some options. This series of tests is called the 
Power-On Self-Test, or POST. POST does the following operations. 
v 
 
 Checks some basic system-board operations 
v 
 
 Checks the memory operation 
v 
 
 Starts the video operation 
v 
 
 Verifies that the boot drive is working
If
 the POST detects a problem, an error message appears on the screen. A single 
problem can cause several error messages to appear. When you correct the cause of 
the first error message, the other error messages probably will not appear on the 
screen the next time you turn on the system. 
 POST Error Message Description/Action 
CMOS battery failed The CMOS battery is no longer functional. 
Replace the battery. 
CMOS checksum error - defaults loaded Checksum of CMOS is incorrect. 
The computer loads the default 
configuration settings. This error might 
indicate that CMOS has become corrupt due 
to a weak CMOS battery. 
CPU at nnnn nnnn is the running speed of the 
microprocessor. 
Press Esc to skip memory test Pressing Esc skips the full memory test 
HARD DISK INSTALL FAILURE Cannot find or initialize the hard disk drive 
controller or the drive. 
Make sure the hard disk drive is correctly 
installed. 
If no hard disk drives are installed, make 
sure the hard disk drive selection in Setup is 
set to NONE. 
Keyboard error or no keyboard present Cannot initialize the keyboard. 
Make sure the keyboard is properly 
connected to the computer and that no keys 
are held pressed during POST. 
To purposely configure the computer 
without a keyboard, set the error halt 
condition in Setup to HALT ON ALL, BUT 
KEYBOARD. The BIOS then ignores the 
missing keyboard during POST. 
Memory Test: This message displays during a full memory 
test, counting down the memory areas being 
tested. 
Memory test fail If POST detects an error during memory 
testing, additional information appears. This 
information gives specifics about the type 
and location of the memory error. 
 
78 Lenovo 3000 J Series 
						

							POST Error Message Description/Action 
Press TA B to show POST screen Pressing the TA B key permits the user to 
toggle between the default POST display 
screen and a custom POST display screen. 
Error: Non-System disk or disk error 
Replace and press any key when ready 
The BIOS was unable to find a suitable boot 
device. 
Make sure the boot drive is properly 
connected to the computer. 
Make sure you have bootable media. 
 
 
Chapter 7. Symptom-to-FRU Index 79 
						

							Miscellaneous error messages 
 Message/Symptom FRU/Action 
Changing display colors Display/Monitor 
Computer will not power-off. See “Power 
Supply Problems” on page 55. 1.   
 Power Switch 
2. 
 
 System Board 
3. 
 
 Riser card, if installed 
Computer will not RPL from server 1. 
 
 Ensure that network is in startup 
sequence as first device or first device 
after diskette 
2. 
 
 Ensure that network adapter is enabled 
for RPL 
3. 
 
 Network adapter (Advise network 
administrator of new MAC address) 
Computer will not perform a Wake On 
LAN® (if applicable) 1. 
 
 Check power supply and signal cable 
connections to network adapter 
2. 
 
 Ensure that the operating system settings 
are set to enable Wake on LAN® 
3. 
 
 Ensure Wake On LAN feature is enabled 
in Setup/Configuration (see “Starting the 
Setup Utility program” on page 51) 
4. 
 
 Ensure network administrator is using 
correct MAC address 
5. 
 
 Ensure no interrupt or I/O address 
conflicts 
6. 
 
 Network adapter (advise network 
administrator of new MAC address) 
Dead computer. See “Power Supply 
Problems” on page 55. 1. 
 
 Power Supply 
2. 
 
 System Board 
Diskette drive in-use light remains on or 
does not light when drive is active. 1. 
 
 Diskette Drive 
2. 
 
 System Board 
3. 
 
 Diskette Drive Cable 
Flashing cursor with an otherwise blank 
display. 1. 
 
 System Board 
2. 
 
 Primary Hard Disk Drive 
3. 
 
 Hard Disk Drive Cable 
Incorrect memory size during POST 1. 
 
 Run the Memory tests 
2. 
 
 Memory Module 
3. 
 
 System Board 
″Insert a Diskette″ icon appears with a 
known-good diagnostics diskette in the first 
3.5-inch diskette drive. 
1. 
 
 System Board 
2. 
 
 Diskette Drive Cable 
3. 
 
 Network Adapter 
Intensity or color varies from left to right of 
characters and color bars 1. 
 
 Display 
2. 
 
 Video adapter (if present) 
3. 
 
 System Board 
No power or fan not running 1. 
 
 See “Power Supply Problems” on page 
55. 
 
80 Lenovo 3000 J Series 
						

							Message/Symptom FRU/Action 
Non-system disk or disk error-type message 
with a known-good diagnostic diskette. 1.   
 Diskette Drive 
2. 
 
 System Board 
3. 
 
 Diskette Drive Cable 
Other display symptoms not listed above 
(including blank or illegible display) 1. 
 
 Display 
2. 
 
 System Board 
Power-on indicator or hard disk drive in-use 
light not on, but computer works correctly 1. 
 
 Power switch/LED assembly 
2. 
 
 System Board 
Printer problems 1. 
 
 Printer 
2. 
 
 System Board 
Program loads from the hard disk with a 
known-good diagnostics diskette in the first 
3.5-inch diskette drive 
1. 
 
 Run Setup and check Startup sequence. 
2. 
 
 Diskette Drive 
3. 
 
 Diskette Drive Cable 
4. 
 
 System Board 
5. 
 
 Power Supply 
RPL computer cannot access programs from 
its own hard disk. 1. 
 
 If network administrator is using 
LCCM Hybrid RPL, check startup 
sequence: 
a. 
 
 First device - network 
b. 
 
 Second device - hard disk
2.
   
 Hard disk drive 
RPL computer does not RPL from server 1. 
 
 Check startup sequence 
2. 
 
 Check the network adapter LED status 
Serial or parallel port device failure (system 
board port) 1. 
 
 External Device Self-Test OK? 
2. 
 
 External Device 
3. 
 
 Cable 
4. 
 
 System Board 
Serial or parallel port device failure (adapter 
port) 1. 
 
 External Device Self-Test OK? 
2. 
 
 External Device 
3. 
 
 Cable 
4. 
 
 Alternate Adapter 
5. 
 
 System Board 
Some or all keys on the keyboard do not 
work 1. 
 
 Keyboard 
2. 
 
 Keyboard Cable 
3. 
 
 System Board
 
 
Undetermined problems 
If this computer has a parallel ATA hard disk drive, make sure that the hard disk 
drive is jumpered as a master and the optical drive is jumpered as a slave. 
1. 
 
 Power-off the computer. 
2. 
 
 Remove or disconnect the following components (if installed) one at a time. 
a. 
 
 External devices (modem, printer, or mouse) 
b. 
 
 Any adapters 
 
Chapter 7. Symptom-to-FRU Index 81 
						

							c.   
 Memory modules 
d. 
 
 Extended video memory 
e. 
 
 External Cache 
f. 
 
 External Cache RAM 
g. 
 
 Hard disk drive 
h. 
 
 Diskette drive
3.
   
 Power-on the computer to re-test the system. 
4. 
 
 Repeat steps 1 through 3 until you find the failing device or adapter. 
If all devices and adapters have been removed, and the problem continues, replace 
the system board. 
 
82 Lenovo 3000 J Series 
						

							Chapter 8. Replacing FRUs (Types 7387, 7388, 7389, 7393, 
7394, and 7395) 
 
Important 
Before you replace any FRU, read Chapter 2, “Safety information,” on page 3. 
These precautions and guidelines will help you work safely.
 FRU replacements are to be done by trained service technicians only. 
This chapter does not contain a remove and replace procedure for all FRUs. Only 
the major FRUs are documented. 
Note:   The computer might look slightly different than the illustrations in this 
chapter.
 
 
© Lenovo 2006. Portions © IBM Corp. 2005, 2006. 83  
						

							Rear connectors 
The following illustration shows the locations of the connectors on the rear of the 
computer. 
   
 
 

1 Power connector 
9 Ethernet connector 

2 Voltage selection switch 
(some models) 

10 USB connectors 

3 Mouse connector 
11 Microphone connector 

4 Keyboard connector 
12 Audio line out connector 

5 Serial connector 
13 Audio line in connector 

6 Parallel connector 
14 PCI Express x1 or PCI Express x16 adapter 
connector (some models) 

7 VGA monitor connector 
15 PCI Express x1 or PCI Express x16 adapter 
connector (some models) 

8 USB connectors 
16 PCI adapter connectors
   
Removing the covers 
 
Important 
Read Chapter 2, “Safety information,” on page 3 and “Handling electrostatic 
discharge-sensitive devices” on page 6 before opening the cover.
 Some FRU replacements require the removal of only the left-side cover. Others 
require removal of both the left-side and the right-side covers. 
1. 
 
 Shut down the operating system, remove any media (DVDs, CDs, or tapes) 
from the drives, and turn off all attached devices. 
2. 
 
 Unplug all power cords from electrical outlets. 
 
84 Lenovo 3000 J Series