Lenovo 3000 J Series Manual
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Chapter 7. Symptom-to-FRU Index The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed first. Always begin with Chapter 4, “General Checkout,” on page 41. This index can also be used to help you decide which FRUs to have available when servicing a computer. If you are unable to correct the problem using this index, go to “Undetermined problems” on page 81. Notes: v If you have both an error message and an incorrect audio response, diagnose the error message first. v If you cannot run the diagnostic tests or you get a diagnostic error code when running a test, but did receive a POST error message, diagnose the POST error message first. v If you did not receive any error message, look for a description of your error symptoms in the first part of this index. Hard disk drive boot error A hard disk drive boot error (error codes 1962 and I999030X) can have the following causes. Error FRU/Action The start-up drive is not in the boot sequence in configuration. Check the configuration and ensure the start-up drive is in the boot sequence. No operating system installed on the boot drive. Install an operating system on the boot drive. The boot sector on the start-up drive is corrupted. The drive must be formatted, do the following: 1. Attempt to back-up the data on the failing hard disk drive. 2. Using the operating systems programs, format the hard disk drive. The drive is defective. Replace the hard disk drive. Power Supply Problems If you suspect a power problem, use the following procedures. Check/Verify FRU/Action Check the following for proper installation. v Power Cord v On/Off Switch connector v On/Off Switch Power Supply connector v System Board Power Supply connectors v Microprocessor(s) connection Reseat connectors Check the power cord for continuity. Power Cord Check the power-on switch for continuity. Power-on Switch © Lenovo 2006. Portions © IBM Corp. 2005, 2006. 55
Diagnostic error codes Refer to the following diagnostic error codes when using the diagnostic tests. See “Running tests” on page 46 for the specific type for information about the Diagnostic programs. In the following index, X can represent any number. Diagnostic Error Code FRU/Action 000-000-XXX BIOS Test Passed No action 000-002-XXX BIOS Timeout 1. Flash the system. See “Flash update procedures” on page 207 2. System board 000-024-XXX BIOS Addressing test failure 1. Flash the system. See “Flash update procedures” on page 207 2. System board 000-025-XXX BIOS Checksum Value error 1. Flash the system. See “Flash update procedures” on page 207 2. System board 000-026-XXX FLASH data error 1. Flash the system. See “Flash update procedures” on page 207 2. System board 000-027-XXX BIOS Configuration/Setup error 1. Run Setup 2. Flash the system. See “Flash update procedures” on page 207 3. System board 000-034-XXX BIOS Buffer Allocation failure 1. Reboot the system 2. Flash the system. See “Flash update procedures” on page 207 3. Run memory test 4. System board 000-035-XXX BIOS Reset Condition detected 1. Flash the system. See “Flash update procedures” on page 207 2. System board 000-036-XXX BIOS Register error 1. Flash the system. See “Flash update procedures” on page 207 2. System board 000-038-XXX BIOS Extension failure 1. Flash the system. See “Flash update procedures” on page 207 2. Adapter card 3. System board 000-039-XXX BIOS DMI data error 1. Flash the system. See “Flash update procedures” on page 207 2. System board 000-195-XXX BIOS Test aborted by user Information only Re-start the test, if necessary 56 Lenovo 3000 J Series
Diagnostic Error Code FRU/Action 000-196-XXX BIOS test halt, error threshold exceeded 1. Press F3 to review the log file 2. Re-start the test to reset the log file 000-197-XXX BIOS test warning 1. Make sure the component that is called out is connected and/or enabled. See Chapter 6, “Using the Setup Utility,” on page 51 2. Re-run test 3. Replace the component that is called out in warning statement 4. Replace the component under test 000-198-XXX BIOS test aborted 1. Make sure the component that is called out is connected and/or enabled. See Chapter 6, “Using the Setup Utility,” on page 51 2. Flash the system and retest. See “Flash update procedures” on page 207 3. Go to “Undetermined problems” on page 81 000-199-XXX BIOS test failed, cause unknown 1. Go to “Undetermined problems” on page 81 2. Flash the system and re-test 3. Replace component under function test 000-250-XXX BIOS APM failure 1. Flash the system. See “Flash update procedures” on page 207 2. System board 000-270-XXX BIOS ACPI failure 1. Flash the system. See “Flash update procedures” on page 207 2. System board 001-000-XXX System Test Passed No action 001-00X-XXX System Error System board 001-01X-XXX System Error System board 001-024-XXX System Addressing test failure System board 001-025-XXX System Checksum Value error 1. Flash the system. See “Flash update procedures” on page 207 2. System board 001-026-XXX System FLASH data error 1. Flash the system. See “Flash update procedures” on page 207 2. System board 001-027-XXX System Configuration/Setup error 1. Run Setup 2. Flash the system. See “Flash update procedures” on page 207 3. System board Chapter 7. Symptom-to-FRU Index 57
Diagnostic Error Code FRU/Action 001-032-XXX System Device Controller failure System board 001-034-XXX System Device Buffer Allocation failure 1. Reboot the system 2. Flash the system. See “Flash update procedures” on page 207 3. Run memory test 4. System board 001-035-XXX System Device Reset condition detected System board 001-036-XXX System Register error System board 001-038-XXX System Extension failure 1. Adapter card 2. System board 001-039-XXX System DMI data structure error 1. Flash the system. See “Flash update procedures” on page 207 2. System board 001-040-XXX System IRQ failure 1. Power-off/on system and re-test 2. System board 001-041-XXX System DMA failure 1. Power-off/on system and re-test 2. System board 001-195-XXX System Test aborted by user Information only Re-start the test, if necessary 001-196-XXX System test halt, error threshold exceeded 1. Press F3 to review the log file 2. Re-start the test to reset the log file 001-197-XXX System test warning 1. Make sure the component that is called out is connected and/or enabled. See Chapter 6, “Using the Setup Utility,” on page 51 2. Re-run test 3. Replace the component that is called out in warning statement 4. Replace the component under test 001-198-XXX System test aborted 1. If a component is called out, make sure it is connected and/or enabled. See Chapter 6, “Using the Setup Utility,” on page 51 2. Flash the system and retest. See “Flash update procedures” on page 207 3. Go to “Undetermined problems” on page 81 001-199-XXX System test failed, cause unknown 1. Go to “Undetermined problems” on page 81 2. Flash the system and re-test 3. Replace component under function test 001-250-XXX System ECC error System board 58 Lenovo 3000 J Series
Diagnostic Error Code FRU/Action 001-254-XXX 001-255-XXX 001-256-XXX 001-257-XXX System DMA error System board 001-260-XXX 001-264-XXX System IRQ error System board 001-268-XXX System IRQ1 failure 1. Device on IRQ1 2. System board 001-269-XXX System IRQ2 failure 1. Device on IRQ2 2. System board 001-270-XXX System IRQ3 failure 1. Device on IRQ3 2. System board 001-271-XXX System IRQ4 failure 1. Device on IRQ4 2. System board 001-272-XXX System IRQ5 failure 1. Device on IRQ5 2. System board 001-273-XXX System IRQ6 (diskette drive) failure 1. Diskette Cable 2. Diskette drive 3. System board 001-274-XXX System IRQ7 failure 1. Device on IRQ7 2. System board 001-275-XXX System IRQ8 failure 1. Device on IRQ8 2. System board 001-276-XXX System IRQ9 failure 1. Device on IRQ9 2. System board 001-277-XXX System IRQ10 failure 1. Device on IRQ10 2. System board 001-278-XXX System IRQ11 failure 1. Device on IRQ11 2. System board 001-279-XXX System IRQ12 failure 1. Device on IRQ12 2. System board 001-280-XXX System IRQ13 failure 1. Device on IRQ13 2. System board 001-281-XXX System IRQ14 (hard disk drive) failure 1. Hard disk drive cable 2. Hard disk drive 3. System board 001-282-XXX System IRQ15 failure 1. Device on IRQ15 2. System board Chapter 7. Symptom-to-FRU Index 59
Diagnostic Error Code FRU/Action 001-286-XXX 001-287-XXX 001-288-XXX System Timer failure System board 001-292-XXX System CMOS RAM error 1. Run Setup and re-test 2. System board 001-293-XXX System CMOS Battery 1. CMOS Battery 2. System board 001-298-XXX System RTC date/time update failure 1. Flash the system. See “Flash update procedures” on page 207 2. System board 001-299-XXX System RTC periodic interrupt failure System board 001-300-XXX System RTC Alarm failure System board 001-301-XXX System RTC Century byte error 1. Flash the system. See “Flash update procedures” on page 207 2. System board 005-000-XXX Video Test Passed No action 005-00X-XXX Video error 1. Video card, if installed 2. System board 005-010-XXX 005-011-XXX 005-012-XXX 005-013-XXX Video Signal failure 1. Video card, if installed 2. System board 005-016-XXX Video Simple Pattern test failure 1. Video Ram 2. Video card, if installed 3. System board 005-024-XXX Video Addressing test failure 1. Video card, if installed 2. System board 005-025-XXX Video Checksum Value error 1. Video card, if installed 2. System board 005-027-XXX Video Configuration/Setup error 1. Run Setup 2. Video drivers update 3. Video card, if installed 4. System board 005-031-XXX Video Device Cable failure 1. Video cable 2. Monitor 3. Video card, if installed 4. System board 005-032-XXX Video Device Controller failure 1. Video card, if installed 2. System board 60 Lenovo 3000 J Series
Diagnostic Error Code FRU/Action 005-036-XXX Video Register error 1. Video card, if installed 2. System board 005-038-XXX System BIOS extension failure 1. Video card, if installed 2. System board 005-040-XXX Video IRQ failure 1. Video card, if installed 2. System board 005-195-XXX Video Test aborted by user Information only Re-start the test, if necessary 005-196-XXX Video test halt, error threshold exceeded 1. Press F3 to review the log file 2. Re-start the test to reset the log file 005-197-XXX Video test warning 1. Make sure the component that is called out is connected and/or enabled. See Chapter 6, “Using the Setup Utility,” on page 51 2. Re-run test 3. Replace the component called out in warning statement 4. Replace the component under test 005-198-XXX Video test aborted 1. If a component is called out, make sure it is connected and/or enabled. See Chapter 6, “Using the Setup Utility,” on page 51 2. Flash the system and re-test. See “Flash update procedures” on page 207 3. Go to “Undetermined problems” on page 81 005-199-XXX Video test failed, cause unknown 1. Go to “Undetermined problems” on page 81 2. Flash the system and re-test. See “Flash update procedures” on page 207 3. Replace component under function test 005-2XX-XXX 005-3XX-XXX Video subsystem error 1. Video card, if installed 2. System board 006-000-XXX Diskette interface Test Passed No action 006-0XX-XXX Diskette interface error 1. Diskette drive Cable 2. Diskette drive 3. System board 006-195-XXX Diskette interface Test aborted by user Information only Re-start the test, if necessary 006-196-XXX Diskette interface test halt, error threshold exceeded 1. Press F3 to review the log file 2. Re-start the test to reset the log file Chapter 7. Symptom-to-FRU Index 61
Diagnostic Error Code FRU/Action 006-197-XXX Diskette interface test warning 1. If a component is called out, make sure it is connected and/or enabled 2. Re-run test 3. Replace the component that is called out in warning statement 4. Replace the component under test 006-198-XXX Diskette interface test aborted 1. If a component is called out, make sure it is connected and/or enabled 2. Flash the system and re-test. See “Flash update procedures” on page 207 3. Go to “Undetermined problems” on page 81 006-199-XXX Diskette interface test failed, cause unknown 1. Go to “Undetermined problems” on page 81 2. Flash the system and re-test 3. Replace component under function test 006-25X-XXX Diskette interface Error 1. Diskette drive cable 2. Diskette drive 3. System board 011-000-XXX Serial port Interface Test Passed No action 011-001-XXX Serial port Presence 1. Remove external serial device, if present 2. Run setup, enable port 3. System board 011-002-XXX 011-003-XXX Serial port Timeout/Parity error System board 011-013-XXX 011-014-XXX Serial port Control Signal/Loopback test failure System board 011-015-XXX Serial port External Loopback failure 1. Wrap plug 2. System board 011-027-XXX Serial port Configuration/Setup error 1. Run Setup, enable port 2. Flash the system. See “Flash update procedures” on page 207 3. System board 011-03X-XXX 011-04X-XXX Serial port failure System board 011-195-XXX Serial port Test aborted by user Information only Re-start the test, if necessary 011-196-XXX Serial port test halt, error threshold exceeded 1. Press F3 to review the log file 2. Re-start the test to reset the log file 62 Lenovo 3000 J Series
Diagnostic Error Code FRU/Action 011-197-XXX Serial port test warning 1. Make sure the component that is called out is connected and/or enabled. See Chapter 6, “Using the Setup Utility,” on page 51 2. Re-run test 3. Replace the component that is called out in warning statement 4. Replace the component under test 011-198-XXX Serial port test aborted 1. If a component is called out, make sure it is connected and/or enabled. See Chapter 6, “Using the Setup Utility,” on page 51 2. Flash the system and re-test. See “Flash update procedures” on page 207 3. Go to “Undetermined problems” on page 81 011-199-XXX Serial port test failed, cause unknown 1. Go to “Undetermined problems” on page 81 2. Flash the system and re-test. See “Flash update procedures” on page 207 3. Replace component under function test 011-2XX-XXX Serial port signal failure 1. External serial device 2. System board 014-000-XXX Parallel port Interface Test Passed No action 014-001-XXX Parallel port Presence 1. Remove external parallel device, if present 2. Run setup, enable port 3. System board 014-002-XXX 014-003-XXX Parallel port Timeout/Parity error System board 014-013-XXX 014-014-XXX Parallel port Control Signal/Loopback test failure System board 014-015-XXX Parallel port External Loopback failure 1. Wrap plug 2. System board 014-027-XXX Parallel port Configuration/Setup error 1. Run Setup, enable port 2. Flash the system. See “Flash update procedures” on page 207 3. System board 014-03X-XXX 014-04X-XXX Parallel port failure System board 014-195-XXX Parallel port Test aborted by user Information only Re-start the test, if necessary Chapter 7. Symptom-to-FRU Index 63
Diagnostic Error Code FRU/Action 014-196-XXX Parallel port test halt, error threshold exceeded 1. Press F3 to review the log file 2. Re-start the test to reset the log file 014-197-XXX Parallel port test warning 1. Make sure the component that is called out is connected and/or enabled. See Chapter 6, “Using the Setup Utility,” on page 51 2. Re-run test 3. Replace the component that is called out in warning statement 4. Replace the component under test 014-198-XXX Parallel port test aborted 1. If a component is called out, make sure it is connected and/or enabled 2. Flash the system and re-test. See “Flash update procedures” on page 207 3. Go to “Undetermined problems” on page 81 014-199-XXX Parallel port test failed, cause unknown 1. Go to “Undetermined problems” on page 81 2. Flash the system and re-test. See “Flash update procedures” on page 207 3. Replace component under function test 014-2XX-XXX 014-3XX-XXX Parallel port failure 1. External parallel device 2. System board 015-000-XXX USB port Interface Test Passed No action 015-001-XXX USB port Presence 1. Remove USB device(s) and re-test 2. System board 015-002-XXX USB port Timeout 1. Remove USB device(s) and re-test 2. System board 015-015-XXX USB port External Loopback failure 1. Remove USB device(s) and re-test 2. System board 015-027-XXX USB port Configuration/Setup error 1. Flash the system. See “Flash update procedures” on page 207 2. System board 015-032-XXX USB port Device Controller failure System board 015-034-XXX USB port buffer allocation failure 1. Reboot the system 2. Flash the system and re-test. See “Flash update procedures” on page 207 3. Run memory test 4. System board 015-035-XXX USB port Reset condition detected 1. Remove USB device(s) and re-test 2. System board 64 Lenovo 3000 J Series