Kyocera KM 2550 User Manual

							Troubleshooting 
BASIC OPERATION GUIDE6-5
Error Messages and Correction
When any of the following messages appear perform the procedures listed 
below.
Message ProcedureReference 
page
Close ## cover. The indicated cover is open.
Close all the covers securely.—
Add paper in cassette.
or
Place paper in P 
cassette.Paper has run out.
Add paper.page 2-2
Add paper in cassette. 
## size (###)Print data does not match the size or type of paper in the 
cassette.
Replace the paper.
• To change the Paper Source, press [Paper Select] to select 
the Paper Source required and press [Enter].
• If you press [Printer], the following messages display:
-GO: Prints onto the currently selected paper.
-CANCEL: Stops printing.
• Press S or T to select the option required and press [Enter].—
Set cassette.
or
Close paper cassette.The cassette is not closed securely.
Pull out the cassette and push it back in.—
Check paper size. There is no paper loaded of a size that can be used in the 
currently selected mode.
Check the paper.—
Reposition original or 
change cassette.
or
Reposition original or 
select other paper 
cassette.The orientation of the original is different to that of the selected 
paper.
Change the orientation of the original. If you press [Start] without 
changing the orientation, copying will be performed at a 100 % 
(1:1) magnification ratio.—
Exceed copy limit. 
Unable to copyThe number of copies made using your Management Code has 
reached the limit set and copying cannot be performed using that 
code.
Use the Department Management mode to reset the copy count.Chapter 4, 
Advanced 
Operation 
Guide
Set toner container. The Toner Container is not installed correctly.
Install the Toner Container correctly.page 5-5
Ready to copy. 
Add tonerToner remaining in the machine is low. It is only possible to copy 
one original at a time.
Replace the Toner Container.page 5-5
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							Troubleshooting 
6-6BASIC OPERATION GUIDE Unable to copy. 
Please Add Toner
or
Cannot copy. 
Add toner, resume copyi
ng.The Toner Container is empty.
Replace the Toner Container.page 5-5
Replace Waste Toner 
BoxThe Waste Toner Box is full.
Replace the Waste Toner Box.page 5-5
Clean the slit glass for 
original fed from DP.
or
Clean the slit glass 
original fed from DP.The Slit Glass is dirty.
Clean the Slit Glass as black lines may appear when the optional 
Document Processor is used.page 5-2
Call for service. Open the Front Cover and then close it.
If the message displays again, press [Stop/Clear] and check the 
number.
Switch off the main power ({) and contact your Service 
Representative or Authorized Service Center.—
Time for maintenance Periodic maintenance is required to keep the machine in good 
condition.
Contact your Service Representative or Authorized Service 
Center immediately.— Message ProcedureReference 
page
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							Troubleshooting 
BASIC OPERATION GUIDE6-7 Memory is full. Copying cannot be processed as the copying memory is full, or 
the number of originals has reached the limit of 999 pages.
•Select [Copy Scanned Image] to output the pages that have 
been scanned or select [Cancel] to delete scanned data. 
Another copying or scanning job cannot be performed until 
one of these options is selected.
Depending on the copy setting conditions, only one set of 
copies may be output and this error message may display 
even if a multiple number of copies is specified. In this 
case, copying cannot be continued.
• Press [Enter] and perform the copying operation again.
If this error occurs regularly, additional memory is recommended.—
Printing cannot be processed because the printing memory is full.
• Press [Printer] to display the following messages.
-GO: Continues printing. Processed data will be output and 
remaining data will be printed on the next page.
-CANCEL: Cancels printing.
-RESET: Resets the printer board. In this case, only the 
printer functions will be reset.
• Press S or T to select the option required and press [Enter].
NOTE: If the RAM disk function is used, reduce the RAM disk 
size. If this error occurs regularly, additional printer memory is 
recommended. To add printer memory, contact your Service 
Representative or Authorized Service Center. For details, refer to 
Chapter 2, Advanced Operation Guide.
If the Auto Continue setting has been enabled, printing 
automatically resumes after a preset period of time.—
Paper misfeed. A paper jam has occurred.
The location of the jam is indicated by a message, and the 
machine stops. Leave the main power switch on ( | ) and follow 
the appropriate procedure to remove the jammed paper.page 6-10
Reset all original in DP. Remove the originals from the optional Document Processor, 
reload the originals and restart copying.—
Misfeed in DP. 
Remove original(s).Originals have jammed in the optional Document Processor.
Leave the main power switch on ( | ) and follow the appropriate 
procedure to remove the jammed originals.page 6-17
Remove paper from Top 
tray. Press START key.The Output Tray capacity has been exceeded during copying.
There are 250 sheets in the Output Tray.
There are 150 sheets in the Output Tray and the optional Job 
Separator is installed.
There are 100 sheets in the Output Tray and the optional Finisher 
is installed.
Remove the output.— Message ProcedureReference 
page
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							Troubleshooting 
6-8BASIC OPERATION GUIDE Remove paper from Top 
tray. Press GOThe Output Tray capacity has been exceeded during printing.
There are 250 sheets in the Output Tray.
There are 150 sheets in the Output Tray and the optional Job 
Separator is installed.
There are 100 sheets in the Output Tray and the optional Finisher 
is installed.
Remove the output.
• Press [Printer] and press S or T to select [GO].
• Press [Enter]. Printing will resume.
• To cancel printing, select [CANCEL] and press [Enter].—
Remove paper from 
Finisher. 
Press START key.There are 250 sheets in the optional Finisher during copying.
Remove the output.—
Remove paper from 
Finisher. Press GOThere are 250 sheets in the optional Finisher during printing.
Remove the output.
• Press [Printer] and press S or T to select [GO].
• Press [Enter]. Printing will resume.
• To cancel printing, select [CANCEL] and press [Enter].—
Paper capacity 
exceeded. Remove 
paper from Job 
Separator.There are already 100 sheets of paper stored on the optional job 
separator.
Remove the output.—
Paper misfeed in 
Finisher, lower Process 
Tray and remove paper.Paper has jammed in the optional Finisher.
Remove the output.page 6-18
Out of Staples 
Please Add Staples
or
Stapler Empty.
Add Staples.There are no staples left in the optional Finisher.
Add staples.page 4-8
Cannot staple this size.
or
Cannot staple this pap. 
SizeStapling of small paper, such as 5
1/2×81/2 (Statement), A5R, 
and B5R, is not possible.—
System error. 
Main switch off / on.This message displays when a malfunction or communication 
error during printer processing has occurred.
• Switch off the main power (
{). If the machine is printing, 
cancel the job from the computer.
• Wait over five seconds and then switch on the main power ( | ). 
The error is cleared. If necessary, resubmit the print job.—
RAM disk error Press 
GOAn error has occurred in writing to or reading from the RAM disk.
• Press [Printer] and press S or T to select [GO] and press 
[Enter]. The error is cleared.— Message ProcedureReference 
page
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							Troubleshooting 
BASIC OPERATION GUIDE6-9 MemoryCard err Press 
GOAn error has occurred in writing to or reading from the Memory 
Card.
• Press [Printer] and press S or T to select [GO] and press 
[Enter]. The error is cleared.—
Memory card error Insert 
again.The Memory Card has been removed during printer setup.
Insert the Memory Card.
NOTE: When inserting the Memory Card, switch off the main 
power ({).—
Insert same memory 
cardThe machine tried to read data from the Memory Card and did not 
recognize the Memory Card.
Insert the Memory Card again.
NOTE: When inserting the Memory Card, switch off the main 
power ({).—
Format error Memory 
cardThe Memory Card inserted in the machine must be formatted.
Format the Memory Card.—
Print overrun Press GO. Printing has not been performed correctly due to insufficient 
memory.
• Press [Printer] to display the following messages.
-GO: Continues printing. Processed data will be output and 
remaining data will be printed on the next page.
-CANCEL: Cancels printing.
-RESET: Resets the printer board. In this case, only the 
printer functions will be reset.
• Press S or T to select the option required and press [Enter].
If the Auto Continue setting has been enabled, printing 
automatically resumes after a preset period of time.
After this error message displays, Page Protect mode is 
automatically enabled.—
Interface occupied The selected interface is currently being used. Wait for a while 
and retry.—
Checksum Error The machine has detected an error at startup.
Switch off the main power and then switch on again. If the same 
message appears, contact your Service Representative or 
Authorized Service Center.— Message ProcedureReference 
page
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							Troubleshooting 
6-10BASIC OPERATION GUIDE
Paper Jams
If a paper jam occurs, a message 
displays and copying or printing 
stops.
A message indicating the jammed 
area and instructions for clearance displays. Jam location indicators also 
display.
Leave the main power switch on ( | ) and refer to the appropriate 
instructions to remove the jammed paper.
Jam Location Indicators
†For the 16 ppm model, cassettes 2 to 4 are included in the optional Paper 
Feeder. For the 20 ppm model and the 25 ppm model, cassettes 3 and 4 
are included in the optional Paper Feeder.
Paper misfeed in
cassette 1.
JAM11
Remove paper.
Indicator 
LocationPaper Jam Location Paper Jam NumberReference 
Page
APaper jam inside Cassette 1JAM11, JAM21page 6-11
BPaper jam inside Cassettes 2 to 4
†JAM12, JAM13, JAM14, JAM15, 
JAM16, JAM22, JAM23, JAM24page 6-12
CPaper jam in the Multi-Bypass TrayJAM10, JAM20page 6-14
DPaper jam in the Left CoverJAM30, JAM40, JAM41, JAM42, 
JAM43, JAM44, JAM45, JAM60, 
JAM61page 6-14
EPaper jam in the Paper Output SlotJAM50, JAM52, JAM53, JAM54, 
JAM55, JAM56page 6-15
Paper jam in the optional FinisherJAM80, JAM81, JAM83, JAM84page 6-18
Paper jam in the optional Job 
SeparatorJAM51page 6-20
FPaper jam in the optional Document 
ProcessorJAM70, JAM71, JAM72, JAM73, 
JAM74, JAM75page 6-17
A A CDEF
B B
B B
B B
Paper misfeed in
cassette 1.
JAM11
Remove paper.
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							Troubleshooting 
BASIC OPERATION GUIDE6-11
WARNING: High voltage is present in the charger section. Take 
sufficient care when working in this area, as there is a danger of electrical 
shock.
CAUTION: The fixing unit is extremely hot. Take sufficient care when 
working in this area, as there is a danger of getting burned.
IMPORTANT: Do not reuse jammed paper.
If paper is torn during removal, be sure to remove any loose scraps of 
paper from inside the machine. Failure to do so could cause another paper 
jam later.
Once all jammed paper has been removed, warm-up will begin. The jam 
indications will disappear as well and the machine will return to the same 
settings as prior to the paper jam.
Cassette 1
If a jam occurs in cassette 1, 
perform the following procedure 
to remove the jammed paper.
1Pull out the cassette.
2Remove the jammed paper.
Check to see if paper is loaded 
correctly. If not, reload the paper.
NOTE: If the paper tears during removal, remove any loose scraps from 
inside the machine.
Paper misfeed in
cassette 1.
JAM11
Remove paper.
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							Troubleshooting 
6-12BASIC OPERATION GUIDE
3Push the cassette back in firmly.
NOTE: If JAM21 displays, remove the jammed paper.   For further 
information refer to Left Cover, on page 6-14.
Cassettes 2 to 4
If a jam occurs in cassettes 2 to 4 
or the optional Paper Feeder, 
perform the following procedure 
to remove the jammed paper.
NOTE: For the 16 ppm model, cassettes 2 to 4 are included in the 
optional Paper Feeder. For the 20 ppm model and the 25 ppm model, 
cassettes 3 and 4 are included in the optional Paper Feeder.
1Open the left cover for the 
cassette being used.
2Remove jammed paper.
Paper misfeed in
cassette 2.
JAM12
Remove paper.
P ap er mi sfeed .
Open left cover 2
JAM15 and remove paper.
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							Troubleshooting 
BASIC OPERATION GUIDE6-13
NOTE: If the paper tears during removal, remove any loose scraps from 
inside the machine.
3Close the left cover of the 
cassette.
4Pull out the cassette currently 
being used.
5Remove the jammed paper.
Check to see if paper is loaded 
correctly. If not, reload the paper.
NOTE: If the paper tears during removal, remove any loose scraps from 
inside the machine.
6Push the cassette back in firmly.
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							Troubleshooting 
6-14BASIC OPERATION GUIDE
Multi-Bypass Tray
If a jam occurs in the Multi-Bypass 
Tray and JAM10 displays, 
perform the following procedure 
to remove the jammed paper.
IMPORTANT: If JAM20 or JAM40 displays, refer to Left Cover, on page 6-
14.
When removing jammed paper, do not pull it out from the Multi-Bypass 
Tray side.
1Remove the paper from the Multi-
Bypass Tray.
2Reload the paper in the Multi-
Bypass Tray.
The error message clears.
Left Cover
If a jam occurs in the left cover, 
perform the following procedure 
to remove the jammed paper.
IMPORTANT: The drum section 
is sensitive to scratches and contaminants. When removing paper, be 
careful not to touch or scratch it with your watch, jewelry, etc.
1Pull up the Left Cover handle and 
open the Left Cover.
CAUTION: The fixing unit is 
extremely hot. Take sufficient care 
when working in this area, as 
there is a danger of getting 
burned.
P ap er mi sfeed  i n
stack bypass.
JAM10
Remove paper.
P ap er mi sfeed .
Open left cover
JAM30
and remove paper.
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