Konica Minolta magicolor 2590MF User Manual

Solving Problems with Printing Quality 187
Irregular 
print or mot-
tled image 
appears.The media is moist 
from humidity.Adjust the humidity in the media stor-
age area.
Remove the moist media and replace it 
with new, dry media.
Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media. See “Specifications” on page 
40.
Also, refer to http://printer. konicami-
nolta.com for a complete list of cur-
rently approved media.
One or more of the 
toner...

Solving Problems with Printing Quality 188
There are 
toner 
smudges or 
residual 
images.One or more of the 
toner cartridges are 
defective or installed 
incorrectly.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
The fuser separator 
levers are adjusted 
for envelope printing.Return the fuser separator levers to the 
plain paper setting.
There are 
toner 
smudges on 
the back side 
of the page 
(whether or 
not it has 
been 
duplexed).The media transfer 
roller is...

Solving Problems with Printing Quality 189
Image 
defects.The laser lens is dirty. Clean the laser lens.
A toner cartridge may 
be leaking.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
A toner cartridge may 
be defective.Remove the toner cartridge with the 
color causing the abnormal image.
Replace it with a new toner cartridge.
The drum cartridge 
may be defective.Remove the drum cartridge and check 
for damage. If it is damaged, replace it.
Lateral lines 
or bands...

Solving Problems with Printing Quality 190
If the problem is not resolved, even after all of the above have been per-
formed, contact Technical Support with the error information.
For contact information, refer to the Need Assistance sheet.Line art does 
not print in 
color.The line art setting for 
2400 x 600 dpi 
requires Color Match-
ing to be turned off.In the printer driver, go to Quality tab 
and choose Off in the Color Matching.
Lower the resolution to 1200 x 600 or 
600 x 600 dpi.
The color 
has...

Status, Error, and Service Messages 191
Status, Error, and Service Messages
Status, error, and service messages are displayed in the message window. 
They provide information about your machine and help you locate many prob-
lems. When the condition associated with a displayed message has changed, 
the message is cleared from the window.
Status Messages
This message... means... Do this...
CANCELLING JOBThe job is being cancelled.  No action needed.
*ENERGY SAVE*The machine is in Energy 
Save mode to...

Status, Error, and Service Messages 192
Error Messages
For details on fax error messages, refer to the magicolor 2590MF Fac-
simile User’s Guide.
This message... means... Do this...
:EMPTYTray 1 or Tray 2 ran 
out of paper.Load media into the 
specified tray.
TEXT x1.00 1
ä[A]ü #XXX Warn Fax
A fax error occurred 
while an operation 
was being per-
formed in Copy 
mode.Press the Fax key to 
check the error condi-
tion, and take appropri-
ate measures.
*CANNOT CONNECT*
XXX ServerWhile the scanned...

Status, Error, and Service Messages 193
DOCUMENT COVER OPEN 
(Displaying alternately) 
CLOSE DOCUMENT COVER
The document is 
loaded into the ADF, 
but the ADF is 
opened.Close the ADF.
DRUM 
(Displaying alternately) 
END
The drum cartridge 
has reached the 
end of its service 
life.Replace the drum car-
tridge.
DRUM 
(Displaying alternately) 
LOW
The drum cartridge 
is near the end of its 
life.Prepare a new drum 
cartridge.
DRUM CARTRIDGE
NOT INSTALLEDThe drum cartridge 
is not installed.Install the...

Status, Error, and Service Messages 194
*JOB CANCELED*While a document 
was being scanned 
from the original 
glass in Scan mode, 
more than one 
minute had passed 
after the first page 
of the document 
was scanned or the 
data could not be 
sent. Therefore, the 
scan job was auto-
matically canceled.Turn the machine off, 
and then, after waiting 
a few seconds, turn it 
on again.
When sending multi-
ple pages, for exam-
ple, from a book, scan 
the first page, and then 
scan the next page 
within one...

Status, Error, and Service Messages 195
NO DUPLEX PAPERDuplex (Dou-
ble-Sided) printing 
is specified, but no 
paper compatible 
with duplex (Dou-
ble-Sided) printing 
is loaded.Load paper compati-
ble with duplex (Dou-
ble-Sided) printing. 
Only plain and letter-
head paper are com-
patible with duplex 
(Double-Sided) print-
ing.
*NO NETWORK SETTING*The network set-
tings had not been 
completely specified 
when the machine 
was switched to 
Scan mode.Before scanning in 
Scan mode, specify 
the network...

Status, Error, and Service Messages 196
PAPER EMPTY
(Displaying alternately) 
LOAD PAPER(XX)
Tray X (Tray 1 or 
Tray 2) ran out of 
paper.Load paper into the 
specified paper tray.
PAPER JAM 
(Displaying alternately) 
OPEN DUPLEX COVER
Media has misfed in 
the duplex option.Locate and remove the 
misfeed.
PAPER JAM 
(Displaying alternately) 
OPEN FRONT COVER
Media has misfed in 
fuser area or trans-
fer roller area.Locate and remove the 
misfeed.
PAPER MISFEED 
(Displaying alternately) 
OPEN FRONT COVER...