Konica Minolta bizhub C10P User Manual

							Status, Error, and Service Messages 129
Status, Error, and Service Messages
Status, error, and service messages are displayed in the control panel mes-
sage window. They provide information about your printer and help you locate 
many problems. When the condition associated with a displayed message 
has changed, the message is cleared from the window.
Standard Status Messages
This message...means...do this...
CALIBRATINGWhenever you replace a 
toner cartridge or reboot the 
printer after making environ
-
mental changes, the printer 
automatically pauses to do 
an Auto-Image Density Con
-
trol (AIDC) cycle. This pro-
cess is provided to make 
reliable printer operation 
with optimum output quality 
possible.
No action needed.
CANCELLING JOBThe job is being cancelled. 
COPYING XX/XXThe printer is printing with 
the collating function.
ENERGY SAVERThe printer is in Energy 
Saver mode to reduce 
power consumption during 
periods of inactivity. When a 
print job is received, the 
printer returns to normal 
power within 35 seconds.
In addition, the machine will 
return to its normal operating 
condition when any key on 
the control panel is pressed.
IDLEThe printer is on and ready 
to receive data.
INITIALIZINGThe printer is being initial-
ized.
PRINTINGThe printer is printing.
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							Status, Error, and Service Messages 130
Error Messages (Warning)
PROCESSINGThe printer is processing 
data.No action needed.
bizhub C10P  
STARTING SYSTEM
The printer is being started 
up.
WARMING UPThe printer is warming up.
This message...means...do this...
CANNOT ROTATE 
CARTRIDGE
A problem occurred, 
such as a media mis
-
feed, that prevents 
the toner cartridge 
carousel from rotat
-
ing.
If a media misfeed 
occurred, clear the mis
-
fed media.
DISK NEAR FULLThe optional hard disk 
is full.Delete print jobs saved 
on the hard disk.
X EMPTY The X toner cartridge 
is empty.
 
This message 
appears when the 
QUALITY/TONER 
OUT ACTION
 menu 
is set 
CONTINUE.
Replace the toner car-
tridge.
X INCORRECT The X toner cartridge 
is an unapproved 
type.Install a 
KONICA
 MINOLTA toner 
cartridge of the appropri
-
ate type (AM or EU). 
See 
Page 77.
OPC DRUM LOWThe drum cartridge is 
near the end of its life.Prepare a new drum car-
tridge.
OPC DRUM OUTThe drum cartridge 
has reached the end 
of its life.Replace the drum car-
tridge.
This message... means... do this...
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							Status, Error, and Service Messages 131
PAPER MISMATCHWhen using Tray 1: 
The paper size set 
from the printer driver 
is different from the 
size of paper loaded 
into Tray 1.
 
This message 
appears when 
PAPER MENU/
INPUT TRAY/
TRAY 1 MODE
 is set 
to 
AUTO and AUTO 
CONTINUE
 is set to 
OFF
.
Printing continues with 
paper of a different size, 
even if this message 
appeared.
To print using paper of 
the desired size, load 
paper of the correct size, 
and then try printing 
again.
When using Tray 2: 
The paper size set 
from the printer driver 
is different from the 
size of paper loaded 
into Tray 2.
 
This message 
appears when 
PAPER MENU/
INPUT TRAY/
AUTO CONTINUE
 is 
set to 
ON.
X TONER LOWThe X toner cartridge 
is low and should be 
replaced within 200 
pages at 5% cover
-
age of letter/A4 
pages. 
 
(Appears when 
QUALITY MENU/
TONER LOW 
ACTION 
is set to 
YES.)
Prepare the specified 
color toner cartridge.
TRAY 2 OPENTray 2 is not installed 
or is not fully closed.Close Tray 2 or print 
from another tray.
This message... means... do this...
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							Status, Error, and Service Messages 132
Error Messages (Operator Call)
This 
message...means...do this...
DISK 
ERRORThe hard disk is full or dam-
aged.
Initialize the hard disk or, if 
the error continues to occur, 
replace the hard disk.
To initialize the hard disk, 
select 
SYSTEM DEFAULT/
FORMAT/FORMAT DISK
.
DISK FULLThe hard disk is full or dam-
aged.
Initialize the hard disk.
To initialize the hard disk, 
select 
SYSTEM DEFAULT/
FORMAT/FORMAT DISK
.
DUPLEX 
UNIT
 
PANEL 
OPEN
Duplex cover is open.Close the duplex cover.
AIDC 
ERRORAIDC sensor error.Open and close front cover 
to automatically clean AIDC 
parts.
MAIN UNIT  
COVER 
OPEN
The printer’s top cover is 
open.Close the top cover.
OPC DRUM 
MISSING
The drum cartridge is not 
installed.Install the drum cartridge.
PAPER JAM 
DUPLEX
Media has misfed in the 
duplex option.Locate and remove the mis-
feed.
PAPER JAM 
EXIT
Media has misfed in the fuser 
area.
PAPER JAM 
FUSER
PAPER JAM 
TRANSFER
Media has misfed in the trans-
fer roller area. This type of 
misfeed means that the media 
did not make it to the paper 
exit area.
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							Status, Error, and Service Messages 133
PAPER JAM 
TRAY X
Media has misfed while being 
pulled from the specified tray 
(X).Locate and remove the mis-
feed.
PUT 
“SIZE” 
“TYPE”
 
IN TRAY 1
The paper size set from the 
printer driver is different from 
the size of paper loaded into 
Tray 1.
 
This message appears when 
PAPER MENU/INPUT 
TRAY/TRAY 1 MODE
 is set 
to 
CASSETTE.
When PAPER MENU/
INPUT TRAY/AUTO 
CONTINUE
 is set to ON: 
Printing continues with paper 
of a different size, even if this 
message appeared.
 
To print using paper of the 
desired size, load paper of 
the correct size, and then try 
printing again.
 
When PAPER MENU/
INPUT TRAY/AUTO 
CONTINUE
 is set to OFF: 
Load paper of the correct 
size.
 
In addition, press the Down 
key to be able to print using 
the loaded paper.
PUT 
“SIZE” 
“TYPE”
 
IN TRAY 2
The paper size set from the 
printer driver is different from 
the size of paper loaded into 
Tray 2. This message appears 
when 
PAPER MENU/INPUT 
TRAY/AUTO CONTINUE
 is 
set to 
OFF.
Load paper of the correct 
size.
 
In addition, press the Down 
key to be able to print using 
the loaded paper.
REPLACE 
OPC DRUMWaste toner bottle is full.Replace the drum cartridge.
REPLACE X 
TONERThe X toner cartridge is empty. 
This message appears when 
the 
QUALITY/TONER OUT 
ACTION
 menu is set to 
STOP.
Replace the toner cartridge.
X TONER 
MISSING
The X toner cartridge is not 
installed.Install a X toner cartridge.
This 
message...means... do this...
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							Status, Error, and Service Messages 134
Service Messages
These messages indicate a more serious error that can only be corrected by 
a customer service engineer. If one of these messages appears, turn the 
printer off, then turn it on again. If the problem persists, contact your local 
vendor or authorized service provider.
  
MEDIA 
MISMATCHThe media type set in the 
printer driver is different from 
the type of media loaded.Load the correct media type.
PAPER 
MISMATCHWhen using Tray 1: The paper 
size set from the printer driver 
is different from the size of 
paper loaded into Tray 1.
 
This message appears when 
PAPER MENU/ INPUT 
TRAY/TRAY 1 MODE
 is set 
to 
CASSETE and AUTO 
CONTINUE
 is set to OFF.
To print using paper of the 
desired size, load paper of 
the correct size, and then try 
printing again.
This service 
message...means...do this...
SERVICE 
CALL XXAn error has been detected 
with the item indicated “XX” in 
the service message.Reboot the printer. This often 
clears the service message, 
and printer operation can 
resume.
If the problem persists, con-
tact Technical Support.
This 
message...means... do this...
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							Installing 
Accessories
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							Introduction 136
Introduction
Note
Use of accessories not manufactured or supported by 
KONICA MINOLTA will void your warranty. 
This chapter provides information about the following accessories.
Note
Installing accessories always requires that the printer and accessories 
are turned off and unplugged during installation.
For details on the available options, refer to  
printer.konicaminolta.com.
Antistatic Protection
Note
It’s very important to protect the printer controller board from 
electrostatic damage while performing any task involving the controller 
board.
 
Turn off all power switches first. If an antistatic wrist strap is provided in 
your printer option kit, attach one end of it to your wrist and the other 
end to the bare metal chassis on the back of your printer. Never attach 
the wrist strap to any piece of equipment with an electrical current 
present. Plastic, rubber, wood, painted metal surfaces, and telephones 
are not acceptable grounding points.
 
If you don’t have an antistatic wrist strap, discharge your body’s static 
electric charge by touching a grounded surface before you handle any 
printer boards or components. Also avoid walking around after 
grounding yourself.
Dual In-Line 
Memory Module 
(DIMM)128 MB, 256 MB, 512 MB DIMM 
Duplex OptionAuto duplexing
Tr a y  2500-sheet tray
Hard Disk40 GB Hard Disk
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							Dual In-Line Memory Module (DIMM) 137
Dual In-Line Memory Module (DIMM)
A dual in-line memory module (or DIMM) is a compact circuit board with sur-
face-mount memory chips.
Your printer comes with 128 MB SDRAM printer memory on board. However, 
you can upgrade to a maximum of 640 MB of RAM through the installation 
 
of an additional unbuffered SDRAM DIMM. Your printer comes with one free 
DIMM slot.
Required Memory during Printing
Installing a DIMM
Note
It’s very important to protect the printer controller board and any 
associated circuit boards from electrostatic damage. Before performing 
this procedure, review the antistatic caution on 
Page 136. In addition, 
always handle circuit boards by the edges only.
1Turn off the printer and discon-
nect the power cord and inter-
face cables.
If the duplex option is 
installed, remove it.
MonochromeFull ColorFull Color
Simplex / DuplexSimplexDuplex
ResolutionStan-
dard
High 
QualityStan-
dard
High 
QualityStan-
dard
High 
Quality
Paper Size
Letter/A4128 MB128 MB128 MB128 MB128 MB256 MB
Legal128 MB128 MB128 MB256 MB128 MB384 MB
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							Dual In-Line Memory Module (DIMM) 138
2Using a screwdriver, remove the 
screw on the back of the printer.
3Remove the rear panel.
Since there are two 
hooks on the right side of 
the panel, remove the 
rear panel by slightly pull
-
ing the left side of the 
panel toward you, then 
sliding the panel off to the 
left.
4Insert the new DIMM straight 
into the DIMM connector until 
the latches snap into the locked 
position.
Observe the keyed side of the 
DIMM to align it with the connec
-
tor. If you cannot snap the DIMM 
into place, do not force it. Repo
-
sition it, making sure that the 
DIMM is seated completely in 
the connector.
5Reinstall the panel and tighten the screw.
If you removed the duplex option in step1, reinstall it.
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