Konica Minolta bizhub C10P User Manual

							Solving Other Problems 119
Solving Other Problems
SymptomCauseSolution
Printer 
power is not 
on.The power cord is not 
correctly plugged into 
the outlet.Turn off the printer, confirm that the 
power cord is correctly plugged into the 
outlet, and then turn on the printer.
Something is wrong 
with the outlet con
-
nected to the printer.
Plug another electrical appliance into 
the outlet and see whether it operates 
properly.
The power switch is 
not correctly turned 
on (I position).Turn the power switch off (O position), 
then turn it back to the on (I position). 
The printer is con-
nected to an outlet 
with a voltage or fre
-
quency that does not 
match the printer 
specifications.
Use a power source with the specifica-
tions listed in appendix A, “Technical 
Specifications.”
The control 
panel dis
-
plays X LOW 
much sooner 
than 
expected.
One of the toner car-
tridges may be defec-
tive.
Remove the toner cartridges and check 
each for damage. If one or more is 
damaged, replace it. 
You printed with 
heavy toner cover
-
age.
See specifications in Appendix A.
You can’t 
print the con
-
figuration 
page.
The tray is empty.Check that at least Tray 1 is loaded 
with media, in place, and secure.
The printer’s covers 
aren’t closed 
securely.Make sure the covers are closed 
securely. Close all covers gently to 
avoid jarring the printer.
There is a media  
misfeed.
Clear the media misfeed.
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							Solving Other Problems 120
Printing 
takes too 
much time.The printer is set to a 
slow printing mode 
(for example, thick 
stock or transpar
-
ency).
It takes more time to print with special 
media. When using regular paper, 
make sure that the media type is set 
properly in the driver.
The printer is set to 
power saving mode.It takes time for printing to start in 
power saving mode. If you do not want 
to use this mode, disable it. (
SYSTEM 
DEFAULT
/ENERGY SAVER MGT 
menu)
The job is very com-
plex.
Wait. No action needed.
The printer memory is 
insufficient.Add more memory.
A toner cartridge for a 
different region is 
installed (
X INCOR-
RECT is displayed in 
the message win
-
dow).
Install a correct KONICA MINOLTA 
toner cartridge approved for your spe
-
cific printer.
Blank pages 
are printed.One or more of the 
toner cartridges are 
defective or empty.Check the toner cartridges. The image 
will not print correctly or not at all, if a 
cartridge is empty.
The wrong media is 
being used.Check that the media type set in the 
driver matches the media loaded in the 
printer.
Printer 
returned to 
IDLE before 
the configu
-
ration menu 
was 
changed.
The printer was in the 
configuration menu 
structure without a 
selection being made 
within two minutes.When in the configuration menu struc-
ture, select your choice within 2 min-
utes.
Symptom Cause Solution
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							Solving Other Problems 121
Not all pages 
print.The Cancel key was 
pressed.Make sure no one pressed the Cancel 
key while your job was printing.
The tray is empty.Check that the tray is loaded with 
media, in place, and secure.
A document is printed 
with an overlay file 
which has been cre
-
ated by a non-bizhub 
C10P driver.
Print the overlay file using a bizhub 
C10P driver.
Printer 
resets or 
turns off fre
-
quently.
The power cord is not 
correctly plugged into 
the outlet.Turn off the printer, confirm that the 
power cord is correctly plugged into the 
outlet, and then turn on the printer.
A system error 
occurred.Contact Technical Support with the 
error information.
You are 
experienc
-
ing duplex 
problems.
Media or settings are 
not correct.For autoduplexing, make sure that you 
have a duplex option installed.
Make sure that you are using correct 
media. 
„See “Media Specifications” on page 
50. 
„Do not duplex custom-sized media, 
envelopes, labels, postcards, thick 
stock, or transparencies. 
„Make sure that you have not mixed 
media types in Tray 1.
Make sure the duplex option is installed 
and declared in the Windows printer 
driver (Properties/Configure tab).
In the printer driver (Layout/Dou-
ble-sided), choose “Double-sided”.
For N-up on duplexed pages, choose 
Collate only in the driver’s Basic Tab. 
Do not set collation in the application.
With N-up on 
multiple cop
-
ies, the out-
put is 
incorrect.
Both the driver and 
the application have 
been set for collation.For N-up on multiple copies, choose 
Collate only in the driver’s Basic Tab. 
Do not set collation in the application.
Symptom Cause Solution
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							Solving Other Problems 122
You hear 
unusual 
noises.The printer is not 
level.Place the printer on a flat, hard, level 
surface.
The tray is not 
installed correctly.Remove the tray that you are printing 
from and reinsert it completely into the 
printer.
There is a foreign 
object stuck inside 
the printer.Turn off the printer and remove the 
object. If you cannot remove it, contact 
Technical Support. 
The 
web-based 
utility cannot 
be accessed.The PageScope Web 
Connection Adminis
-
trator’s password is 
incorrect.
The PageScope Web Connection 
Administrator password has a 6-char
-
acter minimum and a 16-character 
maximum. For details of the Page
-
Scope Web Connection administrator 
password, refer to the bizhub C10P 
Reference Guide on the Documenta
-
tion CD-ROM.
Media is 
wrinkled.The media is moist 
from humidity or hav
-
ing water spilled on it. 
Remove the moist media and replace it 
with new, dry media. 
The media feed roller 
or fuser unit is defec
-
tive.
Check them for damage. If necessary, 
contact Technical Support with the 
error information.
Unsupported media 
(wrong size, thick
-
ness, type, etc.) is 
being used.
Use KONICA MINOLTA-approved 
media. See 
“Media Specifications” on 
page 50.
Envelopes are being 
printed with the fuser 
separator levers in 
the plain paper posi
-
tion.
Before printing envelopes, place the 
fuser separator levers in the envelope 
position.
The date and 
time is not 
correctly 
maintained 
on the 
printer.The backup battery 
has reached the end 
of its service life.Replace the backup battery. For 
details, see 
“Replacing the Backup Bat-
tery” on page 86.
Symptom Cause Solution
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							Solving Problems with Printing Quality 123
Solving Problems with Printing Quality
SymptomCauseSolution
Nothing is 
printed, or 
there are 
blank spots 
on the 
printed page.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check if any is damaged. 
The drum cartridge 
may be defective.Remove the drum cartridge and check 
for damage. If it is damaged, replace it.
The media is moist 
from humidity.Adjust the humidity for media storage. 
Remove the moist media and replace it 
with new, dry media.
The media set in the 
printer driver mis
-
matches the media 
loaded in the printer.
Load the correct media in the printer.
The power source 
does not match the 
printer specifications.Use a power source with the proper 
specifications.
Several sheets are 
being fed at the same 
time.Remove the media from the tray and 
check for static electricity. Fan plain 
paper or other media (but not transpar
-
encies), and replace it in the tray.
Media is not set prop-
erly in the tray(s).
Remove the media, tap it to straighten 
it out, return it into the tray, and realign 
the media guides.
Entire sheet 
is printed in 
black or 
color.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it. 
The drum cartridge 
may be defective.Remove the drum cartridge and check 
for damage. If it is damaged, replace it.
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							Solving Problems with Printing Quality 124
Image is too 
light; there is 
low image 
density.Laser lens is dirty.Clean the laser lens.
The media is moist 
from humidity.Remove the moist media and replace 
with new, dry media.
There is not much 
toner left in the car
-
tridge.
Replace the toner cartridge.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it.
Media type is set 
incorrectly.When printing envelopes, labels, post-
cards, thick stock, or transparencies, 
specify the appropriate media type in 
the printer driver.
Image is too 
dark.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it. 
The drum cartridge 
may be defective.Remove the drum cartridge and check 
for damage. If it is damaged, replace it.
Image is 
blurred; 
background 
is lightly 
stained; 
there is 
insufficient 
gloss of the 
printed 
image.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it.
The drum cartridge 
may be defective.Remove the drum cartridge and check 
for damage. If it is damaged, replace it.
Symptom Cause Solution
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							Solving Problems with Printing Quality 125
The print or 
color density 
is uneven.One or more of the 
toner cartridges may 
be defective or low.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
The drum cartridge is 
defective.Remove the drum cartridge and check 
for damage. If it is damaged, replace it.
The printer is not 
level.Place the printer on a flat, hard, level 
surface.
Irregular 
print or mot
-
tled image 
appears.
The media is moist 
from humidity.Adjust the humidity in the media stor-
age area. 
Remove the moist media and replace it 
with new, dry media.
Unsupported media 
(wrong size, thick
-
ness, type, etc.) is 
being used.
Use KONICA MINOLTA-approved 
media. See 
“Media Specifications” on 
page 50.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and check 
each for damage. If one or more is dam
-
aged, replace it.
The drum cartridge is 
defective.Remove the drum cartridge and check 
for damage. If it is damaged, replace it.
The fuser separator 
levers are adjusted 
for envelope printing.Return the fuse separator levers to the 
plain paper setting.
There is 
insufficient 
fusing or the 
image 
comes off 
when 
rubbed.The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media. 
Unsupported media 
(wrong size, thick
-
ness, type, etc.) is 
being used.
Use KONICA MINOLTA-approved 
media. See 
“Media Specifications” on 
page 50.
Media type is set 
incorrectly.When printing envelopes, labels, post-
cards, thick stock, or transparencies, 
specify the appropriate media type in 
the printer driver.
The fuser separator 
levers are adjusted 
for envelope printing.Return the fuse separator levers to the 
plain paper setting.
Symptom Cause Solution
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							Solving Problems with Printing Quality 126
There are 
toner 
smudges or 
residual 
images.One or more of the 
toner cartridges are 
defective or installed 
incorrectly.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it.
The fuser separator 
levers are adjusted 
for envelope printing.Return the fuse separator levers to the 
plain paper setting.
There are 
toner 
smudges on 
the back side 
of the page 
(whether or 
not it has 
been 
duplexed).The media transfer 
roller is dirty.Clean the media transfer roller.
If you think the transfer roller should be 
replaced, contact Technical Support 
with the error information.
The media path is 
dirty with toner.Print several blank sheets and the 
excess toner should disappear.
One or more of the 
toner cartridges are 
defective.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it.
The drum cartridge is 
defective.Remove the drum cartridge and check 
for damage. If it is damaged, replace it.
Abnormal 
areas (white, 
black, or 
color) appear 
in a regular 
pattern.The laser lens is dirty.Clean the laser lens.
A toner cartridge may 
be defective.Remove the toner cartridge with the 
color causing the abnormal image. 
Replace it with a new toner cartridge.
The drum cartridge is 
defective.Remove the drum cartridge and check 
for damage. If it is damaged, replace it.
Symptom Cause Solution
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							Solving Problems with Printing Quality 127
Image 
defects.The laser lens is dirty.Clean the laser lens.
A toner cartridge may 
be leaking.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
A toner cartridge may 
be defective.Remove the toner cartridge with the 
color causing the abnormal image.
 
Replace it with a new toner cartridge.
The drum cartridge 
may be defective.Remove the drum cartridge and check 
for damage. If it is damaged, replace it.
Lateral lines 
or bands 
appear on 
image.The printer is not 
level.Place the printer on a flat, hard, level 
surface.
The media path is 
dirty with toner.Print several sheets and the excess 
toner should disappear.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it.
The drum cartridge is 
defective.Remove the drum cartridge and check 
for damage. If it is damaged, replace it.
Colors look 
drastically 
wrong.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and verify 
that the toner is distributed evenly on 
each cartridge roller, and reinstall the 
toner cartridges.
One or more of the 
toner cartridges may 
be low or empty.Check the control panel for an X LOW 
or 
X EMPTY message. If necessary, 
replace the specified toner cartridge.
Colors are 
not register
-
ing properly; 
colors are 
mixed or 
have page-
 
to-page vari-
ation.
The drum cartridge is 
not correctly seated.Remove the drum cartridge and rein-
stall it.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it.
The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media.
Symptom Cause Solution
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							Solving Problems with Printing Quality 128
If the problem is not resolved, even after all of the above have been per-
formed, contact Technical Support with the error information.
For contact information, refer to the Need Assistance Sheet.
The color 
has a poor 
reproduction 
or has poor 
color density.The drum cartridge 
may be defective.Remove the drum cartridge and check 
for damage. If it is damaged, replace it.
Perform AIDC. (On the control panel 
menu, go to 
QUALITY MENU/
AIDC/REQUEST AIDC
, then select 
YES.)
Symptom Cause Solution
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