Konica Minolta bizhub C10P User Manual

							Clearing Media Misfeeds 109
4Remove any misfed media.
Always remove the mis-
fed media in the feed 
direction as shown only.
 
If it is difficult to remove 
the media from the fuser 
unit, raise the fuser sepa
-
rator levers to the posi-
tion for envelope printing, 
and then remove the 
media. After removing 
the media, set the fuser 
separator levers to their 
original positions.
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							Clearing Media Misfeeds 110
5Return the fuser separator 
levers to their original positions.
6Reinstall the drum cartridge.
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							Clearing Media Misfeeds 111
7Carefully close the top cover.
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							Clearing Media Misfeeds 112
Clearing a Media Misfeed From Tray 2
1Pull out Tray 2 as far as possi-
ble.
2Lift up Tray 2 to remove it.
3Remove any misfed paper.
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							Clearing Media Misfeeds 113
4Remove the lid from Tray 2, and 
then remove all paper from the 
tray.
5Fan the paper, and align its 
edges.
6Load the media in Tray 2, and 
attach the lid.
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							Clearing Media Misfeeds 114
7Reinsert Tray 2.
Clearing a Media Misfeed from the Duplex Option
1Open the duplex cover.
2Carefully pull out the misfed 
media.
Always remove the mis-
fed media in the feed 
direction as shown only.
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							Clearing Media Misfeeds 115
3Close the duplex cover.
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							Solving Problems with Media Misfeeds 116
Solving Problems with Media Misfeeds
Frequent misfeeds in any area indicate that area should be checked, 
repaired, or cleaned. Repeated misfeeds may also happen if you’re 
using unsupported print media.
SymptomCauseSolution
Several 
sheets go 
through the 
printer 
together.The front edges of 
the media are not 
even.Remove the media and even up the 
front edges, then reload it.
The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media.
Too much static elec-
tricity is present.
Do not fan transparencies.
Media mis-
feed mes-
sage stays 
on.
Top cover needs to 
be opened and 
closed again to reset 
the printer.Open and close the top cover of the 
printer again. 
Some media remains 
misfed in the printer.Recheck the media path and make 
sure that you have removed all of the 
misfed media.
Duplex 
option mis
-
feeds.
Unsupported media 
(wrong size, thick
-
ness, type, etc.) is 
being used.
Use KONICA MINOLTA-approved 
media. See 
“Media Specifications” on 
page 50.
Plain paper, recycled paper, and letter 
head can be autoduplexed if the 
duplex option is installed and the 
media type is set properly in the driver. 
See 
“Media Specifications” on page 
50.
Make sure that you have not mixed 
media types in Tray 1.
Do not duplex envelopes, labels, trans-
parencies, thick stock, postcard, or 
glossy stock.
Media is still being 
misfed.Recheck the media path inside the 
duplex option and make sure that you 
have removed all of the misfed media.
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							Solving Problems with Media Misfeeds 117
Media is  
misfeeding.
The media is not cor-
rectly positioned in 
the tray.
Remove the misfed media and reposi-
tion the media properly in the tray.
The number of sheets 
in the tray exceeds 
the maximum 
allowed.Remove the excess media and reload 
the correct number of sheets in the 
tray. 
The media guides are 
not correctly adjusted 
to the media size.Adjust the media guides in the Tray 1 
to match the size of the media.
Warped or wrinkled 
media is loaded in the 
tray.Remove the media, smooth it out, and 
reload it. If it still misfeeds, do not use 
that media.
The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media. 
Custom-sized media, 
envelopes, labels, 
postcards, thick 
stock, or transparen
-
cies are loaded in 
Tray 2.
Special media must be loaded in Tray 
1 only.
The recommended 
transparency or label 
sheet is facing the 
wrong way in Tray 1.Load the transparencies or label 
sheets according to the manufacturer’s 
instructions.
Envelopes are facing 
the wrong way in Tray 
1.Load the envelopes in Tray 1 with the 
flaps facing down.
If the flaps are on the long edge, load 
the envelopes with the flap toward the 
left of the printer with the flaps facing 
down.
Symptom Cause Solution
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							Solving Problems with Media Misfeeds 118
Media is  
misfeeding.
Transparencies have 
collected static elec
-
tricity in the tray.
Remove the transparencies and load 
them in Tray 1 one sheet at a time. Do 
not fan transparencies before loading 
them. 
Unsupported media 
(wrong size, thick
-
ness, type, etc.) is 
being used.
Use KONICA MINOLTA-approved 
media.
See “Media Specifications” on page 
50.
The media feed roller 
is dirty.Clean the media feed roller.
For more details, refer to “Interior” on 
page 95. 
Symptom Cause Solution
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