Konica Minolta bizhub C10P User Manual

Solving Other Problems 119
Solving Other Problems
SymptomCauseSolution
Printer 
power is not 
on.The power cord is not 
correctly plugged into 
the outlet.Turn off the printer, confirm that the 
power cord is correctly plugged into the 
outlet, and then turn on the printer.
Something is wrong 
with the outlet con
-
nected to the printer.
Plug another electrical appliance into 
the outlet and see whether it operates 
properly.
The power switch is 
not correctly turned 
on (I position).Turn the power...

Solving Other Problems 120
Printing 
takes too 
much time.The printer is set to a 
slow printing mode 
(for example, thick 
stock or transpar
-
ency).
It takes more time to print with special 
media. When using regular paper, 
make sure that the media type is set 
properly in the driver.
The printer is set to 
power saving mode.It takes time for printing to start in 
power saving mode. If you do not want 
to use this mode, disable it. (
SYSTEM 
DEFAULT
/ENERGY SAVER MGT 
menu)
The job is very com-
plex....

Solving Other Problems 121
Not all pages 
print.The Cancel key was 
pressed.Make sure no one pressed the Cancel 
key while your job was printing.
The tray is empty.Check that the tray is loaded with 
media, in place, and secure.
A document is printed 
with an overlay file 
which has been cre
-
ated by a non-bizhub 
C10P driver.
Print the overlay file using a bizhub 
C10P driver.
Printer 
resets or 
turns off fre
-
quently.
The power cord is not 
correctly plugged into 
the outlet.Turn off the printer,...

Solving Other Problems 122
You hear 
unusual 
noises.The printer is not 
level.Place the printer on a flat, hard, level 
surface.
The tray is not 
installed correctly.Remove the tray that you are printing 
from and reinsert it completely into the 
printer.
There is a foreign 
object stuck inside 
the printer.Turn off the printer and remove the 
object. If you cannot remove it, contact 
Technical Support. 
The 
web-based 
utility cannot 
be accessed.The PageScope Web 
Connection Adminis
-
trator’s...

Solving Problems with Printing Quality 123
Solving Problems with Printing Quality
SymptomCauseSolution
Nothing is 
printed, or 
there are 
blank spots 
on the 
printed page.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check if any is damaged. 
The drum cartridge 
may be defective.Remove the drum cartridge and check 
for damage. If it is damaged, replace it.
The media is moist 
from humidity.Adjust the humidity for media storage. 
Remove the moist media and...

Solving Problems with Printing Quality 124
Image is too 
light; there is 
low image 
density.Laser lens is dirty.Clean the laser lens.
The media is moist 
from humidity.Remove the moist media and replace 
with new, dry media.
There is not much 
toner left in the car
-
tridge.
Replace the toner cartridge.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it.
Media type is set 
incorrectly.When printing...

Solving Problems with Printing Quality 125
The print or 
color density 
is uneven.One or more of the 
toner cartridges may 
be defective or low.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
The drum cartridge is 
defective.Remove the drum cartridge and check 
for damage. If it is damaged, replace it.
The printer is not 
level.Place the printer on a flat, hard, level 
surface.
Irregular 
print or mot
-
tled image 
appears.
The media is moist 
from humidity.Adjust the...

Solving Problems with Printing Quality 126
There are 
toner 
smudges or 
residual 
images.One or more of the 
toner cartridges are 
defective or installed 
incorrectly.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it.
The fuser separator 
levers are adjusted 
for envelope printing.Return the fuse separator levers to the 
plain paper setting.
There are 
toner 
smudges on 
the back side 
of the page 
(whether or 
not it has 
been 
duplexed).The media transfer...

Solving Problems with Printing Quality 127
Image 
defects.The laser lens is dirty.Clean the laser lens.
A toner cartridge may 
be leaking.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
A toner cartridge may 
be defective.Remove the toner cartridge with the 
color causing the abnormal image.
 
Replace it with a new toner cartridge.
The drum cartridge 
may be defective.Remove the drum cartridge and check 
for damage. If it is damaged, replace it.
Lateral lines 
or bands...

Solving Problems with Printing Quality 128
If the problem is not resolved, even after all of the above have been per-
formed, contact Technical Support with the error information.
For contact information, refer to the Need Assistance Sheet.
The color 
has a poor 
reproduction 
or has poor 
color density.The drum cartridge 
may be defective.Remove the drum cartridge and check 
for damage. If it is damaged, replace it.
Perform AIDC. (On the control panel 
menu, go to 
QUALITY MENU/
AIDC/REQUEST AIDC
, then...