Konica Minolta bizhub 43 User Manual

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13 -  Maintenance and incidents
FEED ROLLER AS DESCRIBED IN THE USER MAN-
UAL, THEN PRESS ** informs you that the 
automatic feeder can no longer feed sheets of paper 
(dust, dirt or debris obstructing the rollers). Press OK 
to delete the message from the screen.
To clean the paper feed rollers on the automatic feeder:
1Press the On/Off button to switch off the machine 
(position 0) and disconnect the power cable.
2Open the cover of the autofeed scanner.
3Clean the paper feed rollers using a soft, lint-free 
cloth soaked in isopropyl alcohol.
To clean the rollers, rotate them in the same direc-
tion as normal paper feed.
4Wipe the rollers using a soft, lint-free cloth until they 
are dry.
5Close the cover of the autofeed scanner.
6Connect the power cable to the mains and press 
the On/Off button to switch the machine on (posi-
tion I).
7Make a copy to check that the symptoms have dis-
appeared.
Cleaning the paper feed rollers in the paper trays
The procedure for cleaning the paper feed rollers 
described in this section applies to all paper trays in the 
machine.
1Remove the paper tray from the machine and place 
it on a flat surface.
2Clean the paper feed rollers by wiping them with a 
soft, dry cloth.To clean them, rotate them in the same direction as 
normal paper feed.
3Replace the paper tray in the machine and push it 
in fully.
Replacing consumables
To access the status of consumables, press MENU and 
select CONSUMABLES > DISPLAY (see Consumable 
status [39]).
After replacing a consumable, you must inform the 
machine of its characteristics.
To do so, the smart card, supplied with each toner 
cartridge, must be read by the machine after 
installing a new consumable.
The replacement of certain consumables must be 
declared on the machine, in the menu CONSUMABLES 
> DECLARE REFILL.
Replacing the toner cartridge
The machine is equipped with a consumable 
management system. It indicates when your toner 
cartridge is nearing the end of its lifespan. The following 
messages will appear on your machine:
•THE TONER CARTRIDGE IS NEARLY EMPTY: the 
toner cartridge has reached the critical level (less than 
10 % remaining in the toner cartridge);
•THE TONER CARTRIDGE IS EMPTY - REPLACE IT: 
the toner cartridge is empty.
You can replace the toner cartridge between the time it 
has reached critical threshold and when it is empty.
Note
Always use the smart card provided when 
replacing the toner cartridge. The smart 
card contains the information required to re-
set the toner level. If you replace the toner 
cartridge without using the smart card provi-
ded, the consumable management system 
may indicate an error.
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13 -  Maintenance and incidents
To replace the toner cartridge:
1Stand opposite the machine.
2Press the toner cartridge access button.
3Lift up the flatbed scanner and open the access flap 
to the toner cartridge.
4Remove the used toner cartridge and place it in the 
plastic bag (provided in the toner kit). Dispose of it 
in accordance with local regulations in force.
5Unpack the new toner cartridge and shake it gently 
7 to 8 times to distribute the toner evenly through 
the cartridge.
Shaking the toner cartridge carefully will guarantee 
the maximum number of copies per cartridge.
6Take hold of the toner cartridge by the handle, 
place it on a flat surface and remove the cover by 
pulling on it horizontally.7Insert the toner cartridge into its compartment, 
pushing it fully in until it engages (last movement 
downwards).
8Close the access flap to the toner cartridge and 
lower the flatbed scanner.
9Insert the smart card provided with the new toner 
cartridge into the smart card reader.
10The machine detects the smart card and displays a 
message asking you to confirm the installation of 
the new consumable. Press YES to confirm.
>The machine reads the smart card. After reading, 
the machine displays a message asking you to re-
move the smart card.
11Remove the smart card from the reader.
Note
Make sure you remove the toner cartridge 
cover horizontally so as not to break it inside 
the toner cartridge.
After removing the cover, do not shake the 
toner cartridge. You may risk spilling toner.
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Replacing the perfume cartridge
Replace the perfume cartridge when the machine 
displays the message THE PERFUME CARTRIDGE IS 
AT THE END OF ITS LIFE: REPLACE IT.
The procedure for replacing the consumable is included 
with the new cartridge.
After replacing the cartridge, you must declare the 
replacement of this consumable.
Administrator rights
1Press the MENU key.
2Select CONSUMABLES > DECLARE REFILL.
3Press PERFUME.
>The machine takes the replacement of this consuma-
ble into account.
Replacing the feeder shoe
Replace the feeder shoe on the autofeed scanner when 
the machine displays the message THE SCANNER 
FEEDER IS AT THE END OF ITS LIFE: REPLACE IT. 
After replacing, you must declare the replacement of this 
consumable.
1Open the cover of the autofeed scanner.
2Press down on the tab on the feeder shoe and lift 
to remove it.
3Unpack the new feeder shoe, place it in its housing 
and clip in into place.
4Close the cover of the autofeed scanner.
You must now declare the replacement of this 
consumable:
Administrator rights
1Press the MENU key.
2Select CONSUMABLES > DECLARE REFILL.
3Press SCANNER FEEDER.
>The machine takes the replacement of this consuma-
ble into account.
Servicing
In order to ensure the performance of your machine, the 
printer should be serviced (drum change, etc.) every 
200,000 pages printed.
The feeder shoe and the loading unit should be replaced 
every 50 000 pages scanned on the autofeed scanner.
Contact your retailer to have servicing carried out.
Removing paper jams
If a paper jam occurs in the paper feed unit, or if no paper 
is fed, the message PAPER JAM appears with an 
indication of where the jam has occurred. The printer 
automatically goes offline when this message appears. 
Remove the paper causing the jam. When the jammed 
paper has been removed, the printer resumes printing.
Possible paper jam locations
The illustration below shows the path taken by the paper 
through the machine, including when additional paper 
trays are installed. The locations where paper jams may 
occur are indicated. Paper jams may occur at several 
places on the same path.
Note
You must have machine administrator rights 
to access this function.
Note
You must have machine administrator rights 
to access this function.
1 Paper output 5 Additional paper 
tray
2 Secondary paper 
tray6 Duplex unit
3 Main paper tray 7 Toner cartridge
4 Additional paper 
tray8 Fuser unit
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Considerations for removing paper jams
Remember the following indications when you try to 
remove a paper jam:
• If paper jams occur frequently, try using another type 
of paper, replacing the paper with paper from another 
ream, airing the pile before inserting it in the printer or 
turning it over. If paper jams persist despite these 
measures, it is possible that the problem is due to the 
printer.
• Depending on where the jam occurred, jammed pages 
may be reprinted when printing resumes.
Scanner paper jam
In the event of paper jam:
1Open the cover of the autofeed scanner.
2Remove the paper causing the jam without tearing 
it.
3Close the cover of the autofeed scanner.
Paper tray paper jam
The procedure for removing paper jams described in this 
section applies to all paper trays in the machine.
1Remove the paper tray from the machine and place 
it on a flat surface.
2Remove the paper causing the jam without tearing 
it.
3Remove the paper stuck inside the printer without 
tearing it.If necessary, remove all paper trays installed in or-
der to access the jammed paper.
4Replace the paper tray in the machine and push it 
in fully.
5Open and close the access flap to the toner car-
tridge.
Duplex module paper jam
1Remove all paper without tearing it from the ma-
chines paper output.
2Open the cover of the duplex module by lifting the 
latch.
3Remove the paper causing the jam without tearing 
it.
Note
When you remove a paper jam, remove the 
paper gently so as not to tear it. Torn paper 
is difficult to remove and may go unnoticed.
Never reload pages that have been remo-
ved from a jam.
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13 -  Maintenance and incidents
4Close the cover of the duplex module.
5Open and close the access flap to the toner car-
tridge.
Fuser unit paper jam
1Remove all paper from the machines paper output.
2Open the cover of the duplex module by lifting the 
latch.
3Lift up the inner lever on the top left of the ma-
chines rear cover.4Open the rear cover.
5Remove the paper causing the jam without tearing 
it.
6Close the rear cover.
WARNING
The fuser unit may reach very high tempe-
ratures during operation. To avoid injury, do 
not touch this zone.
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13 -  Maintenance and incidents
7Check that the levers located on the machines rear 
cover have returned to their initial position, as illus-
trated below:
8Close the cover of the duplex module.
9Open and close the access flap to the toner car-
tridge.
Toner cartridge paper jam
1Remove all paper from the machines paper output.
2Press the toner cartridge access button.3Lift up the flatbed scanner and open the access flap 
to the toner cartridge.
4Remove the toner cartridge gently by pulling on its 
handle and place it on a flat surface.
5Remove the paper causing the jam without tearing 
it. To remove the paper more easily, turn the paper 
feed rollers in the same direction as normal paper 
transport.
6Insert the toner cartridge into its compartment, 
pushing it fully in until it engages (last movement 
downwards).
WARNING
The fuser unit may reach very high tempe-
ratures during operation. To avoid injury, do 
not touch this zone.
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13 -  Maintenance and incidents
7Close the access flap to the toner cartridge and 
lower the flatbed scanner.
Storage
If you plan not to use the machine for an extended period, 
disconnect the power cable.
We recommend you consult your retailer for the 
precautions to be taken to avoid damage when the 
machine is once again in use.
Packing and transporting the 
machine
If you wish to transport the machine, use its original 
packaging. If you do not pack the machine correctly, the 
warranty may be void.
1Press the On/Off button to switch off the machine 
(position 0) and disconnect the mains power cable.
2Disconnect all cables connected to the machine.
3Remove the automatic document feeder and close 
the scanner reception stop.
4Remove the toner cartridge from the printer. Place 
the toner cartridge in the plastic bag provided to 
prevent any toner spills.
5Remove the duplex module from the machine.
6Place the automatic document feeder and the du-
plex module into their original plastic and card-
board boxes with their documents (hardcopies, 
CD-ROMs, etc.).
7Pack the printer and place it in its original box with 
all the original protective spacers.
8Place all documentation (printed documents, CD-
Rom, etc.) in the box.
9Close the box using adhesive tape.
Firmware update
Administrator rights
To install the update from the integrated website:
1Go to the integrated website (see Remote 
configuration [21]).
2Select the SERVICES tab.
3Select the menu TRANSFER PC.
4In FIRMWARE UPDATE, press Browse.
5Select the file to download and run the update.
Note
You must have machine administrator rights 
to access this function.
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14 -  Troubleshooting
Troubleshooting
The following sections describe problems you may encounter and the corrective actions you can implement to resolve 
them.
Some solutions may require cleaning or replacing certain machine components.
If the corrective action suggested does not solve the problem, reboot the terminal before contacting a maintenance 
technician.
Troubleshooting
The table in this section exhaustively presents the problems that may occur and the corrective actions you can 
implement to solve them.
If the corrective action suggested does not solve the problem, reboot the terminal before contacting a maintenance 
technician.
 
SymptomPossible causeSolution
When the machine 
is switched on, 
nothing appears 
on the screenThe mains cable is not correctly 
connected to the power plug.Check that the mains cable is correctly connected to 
the power plug.
The On/Off button is not in 
position I.Place the switch in the O position (Off), then to the I 
position (On).
The plug used for the machine is 
defective.Connect another electrical appliance to the plug to 
check if it is working.
The machine 
resets or switches 
off frequently.The mains cable is not correctly 
connected to the power plug.Switch off the machine, check that the power cable is 
connected to the plug and switch the machine on 
again.
A system error occurred. Contact a maintenance technician.
The machine does 
not detect the 
presence of the 
document inserted 
in the autofeed 
scannerThe document is too thick or 
incorrectly positioned.1Remove the document.
2Check that the document is not too thick (max-
imum 70 sheets of paper 80 g/m²).
3Fan the sheets.
4Move the sheets close to the limit stop.
The machine does 
not receive faxesThe telephone cable is not 
correctly connected to the 
telephone line.1Check that the telephone cable is correctly con-
nected.
2Connect a telephone to the line to check that 
there is a dial tone on the telephone line.
The machine does 
not send faxesThe telephone cable is not 
correctly connected to the 
telephone line.1Check that the telephone cable is correctly con-
nected.
2Connect a telephone to the line to check that 
there is a dial tone on the telephone line.
3Check that the prefix is properly programmed 
and used.
The machine 
receives a blank 
pageDocument incorrectly sent or 
printer problem1Photocopy a document: if it is correct, the ma-
chine is working normally.
2Call your correspondent and ask him to send 
the document again. The document may have 
been inserted upside down.
The machine will 
not print sent dataAn error message is displayed 
on the machine screen.Follow the instruction in the screen message.
The print job was cancelled 
because you are not authorized 
to print.Contact the machine administrator to know your 
rights.
Print rights must be defined in your user account.
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The message THE 
TONER 
CARTRIDGE IS 
NEARLY EMPTY 
is displayed more 
than is normalA toner cartridge is defective. Replace the defective toner cartridge with a new 
toner cartridge.
The printed pages are highly 
charged with toner.See the consumable specifications described in 
Characteristics.
Impossible to print 
from a USB keyThe USB key is not compatible. Check the compatibility of the USB key used (see 
Using a USB memory key [57]).
The file format is not compatible. Check the compatibility of your files (see Using a 
USB memory key [57]).
The print job was cancelled 
because you are not authorized 
to print.Contact the machine administrator to know your 
rights.
Print rights must be defined in your user account.
Printing is too slow The printer is configured to print 
in slow mode (e.g. thick or 
transparent paper).Printing on special media is slower.
If you are using standard paper, ensure that the 
appropriate media is defined in the printer driver.
The energy saving mode is 
activated.In this mode, printing takes a while to start (see 
Energy saving [22]).
The print job is very complex. Please wait. No action required.
Printer memory is insufficient. If the print jobs dealt with by the machine are mostly 
comprised of very complex jobs, and print times are 
affected, you can add memory.
Contact your retailer for more information.
An incorrect toner cartridge is 
installed.Only use the correct toner cartridges. See the 
consumable specifications described in 
Characteristics.
Contact your retailer for more information.
Duplex printing is 
causing problemsThe media used is not correct or 
the printing parameters are not 
correctly defined.Ensure you are printing on media that is compatible 
with duplex mode (see Recommendations for paper 
[129]).
Do not use envelopes, labels, cards, thick or glossy 
supports, transparencies.
Check that the paper tray does not contain different 
types of media.
Check that your document contains more than one 
page.
In the printer driver, check that you have selected 
Duplex mode.
The printer is 
making an unusual 
noiseThe machine is not resting on a 
flat and stable surface.The machine must be placed on a solid, horizontal 
surface (see Location conditions [111]).
The paper tray is not correctly 
installed.Remove the paper tray you are printing from and re-
insert it completely.
An object is caught in the printer. Switch off the machine, disconnect the mains cable 
and remove the object.
If you cannot remove it, contact a maintenance 
technician.
The display is 
disturbedThe display can be disturbed by 
interference with radio 
equipment.Move the affected equipment away as far as 
possible.
Redirect or change the position of the antenna of the 
affected radio or TV receiver.
Connect the affected equipment to a mains power 
outlet on a different circuit to that of the source.
Reboot the terminal.
SymptomPossible causeSolution
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14 -  TroubleshootingTroubleshooting paper jams
Frequent paper jams in a specific zone mean that this zone requires cleaning, servicing or repair.
Frequent paper jams may also occur if you are not using a compatible support.
 
The paper comes 
out at the back of 
the terminalThe lever located at the back of 
the terminal is in the incorrect 
position.
Put the lever down.
SymptomPossible causeSolution
ƒSeveral sheets 
are fed at the 
same time into 
the printer
ƒPaper is getting 
stuck in the 
printer.The media is not correctly 
inserted in the paper tray.Remove the jammed sheets and reload the media 
correctly into the paper tray (see Loading media 
[9]).
The paper tray contains too 
many sheets of paper.Remove the excess sheets and reload the required 
quantity of sheets (see Loading media [9]).
The paper guides are not 
correctly adjusted to the format 
used.Adjust the guides against the pile of paper loaded in 
the paper tray according to the format used.
The media loaded is warped or 
creased.Remove the sheets, smooth and reload them.
If the jams persist, use another media.
The media used is damp. Remove the loaded media and replace it with dry 
media.
The media used is not 
compatible (format, thickness, 
type, etc.).Only use compatible media supports (see 
Recommendations for the paper [129]).
The paper tray is not correctly 
installed.Remove the paper tray you are printing from and re-
insert it completely.
The machine is not resting on a 
flat and stable surface.The machine must be placed on a solid, horizontal 
surface (see Location conditions [111]).
Have you just been printing on 
postcards?Clean the paper feed rollers (see Cleaning the paper 
feed rollers [91]).
Jams in the Duplex 
moduleThe media used is not 
compatible (format, thickness, 
type, etc.).Only use compatible media supports (see 
Recommendations for the paper [129]).
Automatic duplex printing is only possible on 
standard paper from 60 to 90 g/m² [16 to 24 lb] (see 
Recommendations for the paper [129]).
Check that the paper tray does not contain different 
types of media.
Envelopes, postcards, thick, glossy or transparent 
media cannot be duplex printed.
One or several sheets have 
remained stuck in duplex 
module.Check once again the paper path in the duplex 
module and remove any sheets which may still be 
stuck.
SymptomPossible causeSolution
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