Konica Minolta bizhub 43 User Manual

							User’s Guide
User’s Guide
*99610022300*
*99610022300*
Konica Minolta 
Business Solutions Europe GmbH
Europaallee 17 
30855 Langenhagen • Germany
Tel.: +49 (0) 511  74 04-0
Fax: +49 (0) 511  74 10 50
www.konicaminolta.eu© 2010 Konica Minolta
Business Solutions Europe GmbH
All rights reserved. Printed in Germany.
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Dear Customer
For your safety and comfort, we urge you to carefully read the chapter safety [109] before attempting use.
Congratulations on your purchase of a new generation communications terminal. A multifunction device able to fax, 
print, copy and scan, your machine suits even the most demanding professional requirements.
Combining power, user-friendliness and ease of use thanks to its touch screen, your machine offers the following 
functions:
• copy, print, and send/receive faxes in black and white
• scan in colour
• print server with hard disk
• local network usage (LAN 10 BaseT/100 BaseTx, PC Kit Companion Suite Pro)
• secure document printing
• access protection (user account management, biometric identification, user rights and administration of appliance 
resources)
• management of resources available to users (quotas, counters)
Rules for using symbols
This document makes use of symbols designed to help the reader identify the information supplied: 
SymbolDefinition
 CAUTIONIndicates important safety information.
Failure to respect these notes may lead to serious or even fatal injury. Read these 
notes carefully. You will find them in the Safety section of this manual.
 WarningIndicates important safety information.
Failure to respect these notes may lead to minor to moderate injury, or damage to 
the apparatus or equipment. Read these notes carefully. You will find them in the 
Safety section of this manual.
 ImportantIndicates points to be read with special attention when using the device, and 
explanations of probable causes of paper jams, damage to originals or loss of 
data. Read these explanations carefully.
 NoteIndicates additional explanations about device functions, and instructions for 
resolving user errors.
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Table of contents
Dear Customer.................................................... 2
Rules for using symbols .......................................2
Presentation of the machine ............................. 6
Description of the machine ...................................6
Control panel description .....................................7
Installation .......................................................... 8
Packaging contents ...............................................8
Installing the machine ...........................................8
Installing options ...................................................8
Additional paper tray ................................................... 8
Perfume diffuser .......................................................... 8
Installing the toner cartridge ................................8
Loading media........................................................9
Loading paper into the paper tray ............................... 9
Loading paper format larger than A4......................... 10
Loading transparencies into the paper tray............... 11
Starting up the machine ......................................12
Connecting the machine............................................ 12
Initial configuration of the machine ............................ 13
Getting to know the machine .......................... 15
Navigation principles...........................................15
Using the buttons ...................................................... 15
Virtual editor .............................................................. 15
Screen scrolling ......................................................... 15
Navigation path ......................................................... 15
Presentation of specific functions .....................15
Presentation of the home screen and menus ...16
Configuration utilities and menus .............................. 16
Monitoring of operations and communications in 
progress .................................................................... 17
Warning and error messages .................................... 17
Inserting original documents ..............................18
Using the flatbed scanner.......................................... 18
Using the autofeed scanner ...................................... 18
Using the Multiple Scan option correctly ................... 18
Logging in on the machine .................................19
Logging in or out of your user account ...................... 19
Personalising your user account / fingerprint ............ 20
Configuring the machine and the services .... 21
Printing out the guide to functions ....................21
Remote configuration ..........................................21
General settings ...................................................21
Date/Time Settings .................................................... 21
Geographic Settings .................................................. 22
Ergonomics ............................................................... 22
Paper settings ......................................................23
Defining the paper format .......................................... 23
Defining the paper type ............................................. 24
Scanner / Printer Settings...................................24
Scanner / Printer paper format.................................. 24
Adjusting Scanner / Printer margins .......................... 24
PC printing parameters ............................................. 24
Default paper tray ...................................................... 25
Fax Settings..........................................................25
Defining the machine name and phone number ....... 25Fax emission settings ............................................... 26
Fax reception settings ............................................... 28
Configuring the fax server (optional) ......................... 30
Advanced fax settings ............................................... 31
Service default settings ...................................... 31
Copy function default settings ................................... 32
 Fax emission default settings ................................... 32
Scan to default settings ............................................. 32
Local network settings........................................ 32
Configuring the Ethernet network ............................. 33
Configuring the SNTP server .................................... 34
Configuring the client FTP port ................................. 34
Configuring the SNMP service .................................. 34
Configuring the SMTP server .................................... 35
Active Directory configuration ................................... 35
Configuring the print server (RAW or LPR) ............... 35
Configuring the LDAP server .................................... 35
Internet settings via the telephone line ............. 36
Configuring the internet connection .......................... 36
Email settings ...................................................... 36
Accessing the email configuration settings ............... 36
Configuring the email service connection ................. 37
Defining a reply address ........................................... 37
Defining the type of emission report.......................... 37
PC Management................................................... 37
Unregistering a PC .................................................... 37
Automatic Consumable Ordering (ACO) and main-
tenance ................................................................. 37
Connecting to the server centre ................................ 38
Triggering an ACO .................................................... 38
Triggering  remote maintenance ............................... 38
Printing / Exporting / Importing settings ........... 38
Printing out a list of settings ...................................... 38
Printing out a list of fonts ........................................... 38
Exporting settings ..................................................... 38
Importing settings ...................................................... 38
Machine monitoring and activity counters ....... 38
Communications log ................................................. 38
Activity counters ........................................................ 39
Consumable status ............................................. 39
Hardware and software information .................. 39
Creating and managing user accounts .......... 41
Activating / Deactivating user rights management
41
Creating a user account...................................... 42
Modifying a user account ................................... 43
Deleting a user account ...................................... 43
Printing the list of user accounts....................... 43
User account reports and usage counters ....... 43
Printing an interim report ........................................... 44
Sending an interim report .......................................... 44
Resetting the usage counters ................................... 44
Photocopying documents ............................... 45
Choosing the photocopy options correctly ...... 45
Binding ...................................................................... 45
Mosaic copy .............................................................. 45
Poster copy ............................................................... 45
Zoom ......................................................................... 46
Simple photocopy ............................................... 46
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Duplex photocopying ..........................................46
Photocopy with toner saving ..............................46
Elaborated photocopy .........................................47
Identity card photocopy ......................................48
Faxing documents............................................ 49
Sending faxes.......................................................49
Simple emission ........................................................ 49
Elaborate emission .................................................... 49
Deferred emission ..................................................... 50
Stopping an emission in progress .....................51
Receiving faxes ....................................................52
Printing received faxes in the memory ...................... 52
Monitoring fax emissions ....................................52
Forcing an emission request ..................................... 52
Editing an emission request ...................................... 52
Deleting a document awaiting emission .................... 52
Print out a document awaiting emission .................... 52
Printing documents.......................................... 53
Prerequisites ........................................................53
Choosing print options correctly .......................53
Favorite Setting ......................................................... 53
Basic tab.................................................................... 53
Layout tab.................................................................. 54
Cover page tab.......................................................... 54
Watermark/Overlay tab ............................................. 54
Quality tab ................................................................. 54
Other tab ................................................................... 54
Simple printing .....................................................54
Duplex printing .....................................................54
Secure printing.....................................................55
Launching secure printing ......................................... 55
Recovering/Releasing secure prints.......................... 55
Cancelling a print in progress ............................55
Monitoring printing ..............................................55
Print out the list of saved print tasks.......................... 56
Force a print task....................................................... 56
Editing a print task ..................................................... 56
Deleting a print task................................................... 56
Using a USB memory key ................................ 57
Support compatibility ..........................................57
Recommendations for using USB keys .............57
Viewing the content of a USB key ......................57
Printing files from a USB key ..............................57
Printing photos from a USB key ................................ 57
Printing documents from a USB key ......................... 58
Saving a document on a USB key ......................59
Analyzing the content of your USB key .............60
Scanning and sending documents ................. 61
Scan to USB Key ..................................................61
Scan to Mail ..........................................................61
Scan to FTP ..........................................................63
Scan to SMB .........................................................64
Scan to PC ............................................................66
Scan to Archive ....................................................66
Stopping an emission in progress .....................67
Receiving emails ..................................................67
Monitoring document emissions ........................67
Forcing an emission request ..................................... 67Editing an emission request ...................................... 68
Deleting a document awaiting emission .................... 68
Print out a document awaiting emission.................... 68
Address book ................................................... 69
Creating and managing contacts ....................... 69
Contact properties ..................................................... 69
Creating a contact ..................................................... 69
Editing a contact ....................................................... 70
Deleting a contact ..................................................... 70
Creating and managing contact lists................. 70
Properties of a contact list ......................................... 70
Creating a list of contacts .......................................... 71
Editing a list of contacts ............................................ 71
Deleting a list of contacts .......................................... 71
Printing the address book .................................. 72
Accessing contacts on the LDAP server .......... 72
Exporting / Importing the address book ........... 72
Exporting the address book ...................................... 72
Importing an address book ....................................... 72
Restoring the address book (Directory card op-
tion) ....................................................................... 72
PC Functions .................................................... 74
Introduction.......................................................... 74
Required configuration ....................................... 74
Installing the software......................................... 74
Complete installation of the software ........................ 74
Installing drivers using the Companion Suite Pro soft-
ware .......................................................................... 75
Manual installation of the drivers............................... 76
Monitoring the multifunction machine .............. 76
Companion Director ............................................ 77
Graphic presentation................................................. 77
Activating utilities and applications............................ 77
Companion Monitor............................................. 77
Graphic presentation................................................. 77
Peripheral management ............................................ 77
Displaying the status of consumables ....................... 80
Links.......................................................................... 80
Companion Suite Pro functions ......................... 80
Document analysis .................................................... 80
Printing ...................................................................... 81
Fax communications ........................................... 81
Presentation of the Fax window ................................ 82
Sending a fax ............................................................ 82
Receiving a fax ......................................................... 83
Monitoring fax communications................................. 83
Fax settings............................................................... 84
Cover page ............................................................... 85
Uninstalling the software.................................... 87
Complete uninstallation of the software .................... 87
Uninstalling the drivers .............................................. 88
Maintenance and incidents ............................. 89
Maintenance ......................................................... 89
General information .................................................. 89
Cleaning .................................................................... 89
Replacing consumables ............................................ 91
Servicing ................................................................... 93
Removing paper jams ......................................... 93
Possible paper jam locations .................................... 93
Considerations for removing paper jams .................. 94
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Scanner paper jam .................................................... 94
Paper tray paper jam ................................................. 94
Duplex module paper jam ......................................... 94
Fuser unit paper jam ................................................. 95
Toner cartridge paper jam ......................................... 96
Storage..................................................................97
Packing and transporting the machine ..............97
Firmware update ..................................................97
Troubleshooting ............................................... 98
Troubleshooting...................................................98
Troubleshooting paper jams.............................100
Troubleshooting print quality problems ..........101
Smart card incidents .........................................106
Communication failures ....................................106
Scanning failure....................................................... 106
Sending failure ........................................................ 107
Communication failure codes .................................. 107
Safety............................................................... 109
Safety Instructions.............................................109
Laser Safety Information...................................109
For Europe/Asia ...................................................... 109
Position of safety labels on the machine ........110
Power switch symbols ......................................110
Regulatory information .....................................110
Certifications in Europe ........................................... 110
Location conditions ...........................................111
Precautions for use ...........................................111
Operating environment ............................................ 111
Precautions for using the machine .......................... 111
Precautions for using the touch screen ................... 112
Safety information .............................................112
Safety during operation ........................................... 112
Handling and moving the machine ..................113
Shocks during handling ........................................... 113
Moving the machine ................................................ 113
Handling toner cartridges ........................................ 114
Environment .......................................................115
Packaging................................................................ 115
Batteries and rechargeable batteries ...................... 115
The product ............................................................. 115
Energy Star ............................................................. 115
Software user license ........................................116
Definition ................................................................. 116
License .................................................................... 116
Ownership ............................................................... 116
Duration ................................................................... 116
Warranty .................................................................. 116
Liability .................................................................... 116
Development ........................................................... 116
Applicable law ......................................................... 117
Registered trademarks ......................................117
Reproductions prohibited .................................117
Software licenses...............................................118
GNU GENERAL PUBLIC LICENSE Version 2, June 
1991 ........................................................................ 118
GNU LESSER GENERAL PUBLIC LICENSE Version 
2.1, February 1999 .................................................. 121
Characteristics ............................................... 126
Recommendations for the paper ......................129
Which paper formats can be used? ........................ 129
Standard / recycled paper ....................................... 130
Thick paper ............................................................. 131
Fine paper ............................................................... 131
Envelopes ............................................................... 131
Labels ..................................................................... 132
Cards ...................................................................... 133
Transparencies ....................................................... 133
Index cards ............................................................. 134
Printable surface ..................................................... 134
Page margins .......................................................... 134
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1 -  Presentation of the machine
Presentation of the machine
Description of the machine
1 Automatic document feeder (ADF) 10 Paper reception stop
2 Paper adjustment guide 11 Main paper tray
3 Automatic document feeder 12 On/Off button
4 Original document output 13 Secondary paper tray
5 Paper reception stop 14 Toner cartridge access button
6 Fingerprint reader 15 Smartcard reader
7 Number pad 16 Touch screen
8 Master USB connector (USB key) 17 Access handle to flatbed scanner
9ƒPaper output
ƒToner cartridge access flap
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1 -  Presentation of the machine
Control panel description
 
18 Power cable connection 21 Slave USB connector (for PC)
19 LINE 1 In - telephone cable connection 22 Duplex module
20 LAN connector
KeyDescription
To access the machines home screen
To activate the Send Fax function
To activate the Scan Document function
To activate the Copy Document function
ƒTo cancel the operation in progress
ƒTo exit a menu without saving the changes
To run the operation in progress (copy, fax emission, scanning)
Light indicatorMachine status indicator:
ƒgreen: standby
ƒflashing orange: starting
ƒred: failure
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2 -  Installation
Installation
Packaging contents
The packaging contains the components listed below:
• Multifunction printer
• Duplex module
• 1 toner cartridge
• 1 installation guide
• 1 installation DVD-ROM
• 1 power cable
• 1 telephone cable
• 1 consumable leaflet
Installing the machine
1Unpack the machine and remove all protective 
shims, as illustrated in the installation guide.
2Install the printer in a suitable place respecting the 
safety instructions described in the section Safety 
[109].
3Remove the protective plastic film from the screen, 
as illustrated in the installation guide.
4Unpack the duplex module, as illustrated in the in-
stallation guide.
5Install the duplex module at the rear of the ma-
chine, as illustrated in the installation guide.
Installing options
Additional paper tray
Consult the installation guide supplied with this option for 
installation instructions.
Perfume diffuser
The perfume unit is an option enabling you to install a 
perfume diffuser on the machine. When this option is 
installed and activated, the machine diffuses perfume 
every hour, and for a period of time defined by you.
Consult the installation guide supplied with this option for 
installation instructions.
To activate and configure this option, consult the section 
Perfume setting [23].
Installing the toner cartridge
1Stand opposite the machine.
2Press the toner cartridge access button.
3Lift up the flatbed scanner and open the access flap 
to the toner cartridge.
4Unpack the new toner cartridge and shake it gently 
7 to 8 times to distribute the toner evenly through 
the cartridge.
Shaking the toner cartridge carefully will guarantee 
the maximum number of copies per cartridge.
5Take hold of the toner cartridge by the handle, 
place it on a flat surface and remove the cover by 
pulling on it horizontally.
Caution
Before installing any options, the machine 
and the option to be installed must be swit-
ched off and disconnected from the mains 
power supply.
Note
Make sure you remove the toner cartridge 
cover horizontally so as not to break it inside 
the toner cartridge.
After removing the cover, do not shake the 
toner cartridge. You may risk spilling toner.
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2 -  Installation
6Insert the toner cartridge into its compartment, 
pushing it fully in until it engages (last movement 
downwards).
7Close the access flap to the toner cartridge and 
lower the flatbed scanner.
Loading media
Loading paper into the paper tray
The procedure for loading paper described in this section 
applies to all paper trays in the machine.
1Remove the paper tray from the machine and place 
it on a flat surface.2Remove the cover from the paper tray.
3Press the paper compression flap to lock it.
4Press on the longitudinal paper guide and slide it to 
the required paper format.
5Press on the right lateral paper guide and slide it to 
the required paper format.
6Fan the paper and even it up on a flat surface to 
prevent paper jams or skewed prints.
Note
Before loading paper, consult the section 
Recommendations for paper [
129].
Note
If you are using paper format greater than 
A4, see the section Loading paper format 
larger than A4 [
10].
If you are using transparencies, see the 
section Loading transparencies into the 
paper tray [
11 ] .
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2 -  Installation
7Load the sheets into the paper tray with the print 
surface facing up.
8Make sure the paper does not exceed the fill limit.
9Replace the cover on the paper tray. Ensure that 
the cover is properly closed.
10Replace the paper tray in the machine and push it 
in fully.
11Define the paper format and type used in the ma-
chine.
>The machine automatically detects standard paper 
formats. To check / define the format and type of pa-
per loaded, consult the section Paper settings [23].
Loading paper format larger than A4
The procedure for loading paper described in this section 
applies to all paper trays in the machine.
1Remove the paper tray from the machine and place it on a flat surface.
2Remove the cover from the paper tray.
3Unlock the two catches by sliding them towards the 
outside.
4Pull the extendable part of the paper tray by taking 
hold of the handle and pulling it to the required pa-
per format.
5Press on the longitudinal paper guide and slide it to 
the required paper format.
Note
The loading capacities depend on the paper 
tray used:
- main / additional paper tray: up to 550 
sheets of standard paper (80g/m² [22lb])
- secondary paper tray: up to 150 sheets of 
standard paper (80g/m² [22lb])
Note
If you are using paper format smaller than 
A4, see the section Loading paper in the 
paper tray [
9].
If you are using transparencies, see the 
section Loading transparencies into the 
paper tray [
11 ] .
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