Konica Minolta bizhub 43 User Manual

bizhub 43
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14 -  Troubleshooting
Troubleshooting print quality problems
The table and illustrations in this section exhaustively present print quality problems that may occur and the corrective 
actions you can implement to solve them.
If the corrective action suggested does not solve the problem, reboot the terminal before contacting a maintenance 
technician.
 
The jam message 
remains displayed.The access flap to the toner 
cartridge must be opened and 
closed to reset the printer.Open and...

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bizhub 43
14 -  Troubleshooting
Pale and fuzzy 
printThe media used is not 
compatible (format, thickness, 
type, etc.).Only use compatible media supports (see 
Recommendations for the paper [129]).
The media used is damp. Check the ambient humidity in the media storage 
room.
Remove the loaded media and replace it with dry 
media.
The toner cartridge is defective. Remove the toner cartridge and check its condition.
Replace the defective toner cartridge.
The toner cartridge is almost...

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14 -  Troubleshooting
Black spots on the 
printed pageThe media used is not 
compatible (format, thickness, 
type, etc.).Only use compatible media supports (see 
Recommendations for the paper [129]).
The toner cartridge is defective. Remove the toner cartridge and check its condition.
Replace the defective toner cartridge.
Black stripes on 
the printed pageThe toner cartridge is defective. Remove the toner cartridge and check its condition.
Replace the defective toner cartridge....

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bizhub 43
14 -  Troubleshooting
ƒImage not suffi-
ciently fixed
ƒImage is easily 
smudgedThe media used is damp. Check the ambient humidity in the media storage 
room.
Remove the loaded media and replace it with dry 
media.
The media used is not 
compatible (format, thickness, 
type, etc.).Only use compatible media supports (see 
Recommendations for the paper [129]).
ƒIrregular printing
ƒSpotted imageThe media used is damp. Check the ambient humidity in the media storage 
room.
Remove the loaded...

bizhub 43
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14 -  Troubleshooting
Creased printed 
envelopesEnvelopes may be creased 
depending on the type used.ƒOpen the cover of the duplex module by lifting the 
latch.
ƒLift up the inner lever on the top left of the ma-
chines rear cover.
ƒOpen the rear cover.
ƒLeft up the levers to prevent creasing.
ƒOnce the envelope printing is complete, remember 
to lower the levers again.
Fuzzy printing The media used is damp. Remove the loaded media and replace it with dry 
media.
The media used is not...

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bizhub 43
14 -  Troubleshooting
Smart card incidents
The table in this section presents problems that may occur reading smart cards and their causes. 
Communication failures
Communication failures may occur when scanning or sending a document.
If the communication fails, the machine will automatically reattempt to make the call later.
Scanning failure
You can:
• resend the document immediately by pressing  , if the document is still present;
• cancel the operation by pressing  .Printing on...

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14 -  Troubleshooting
Sending failure
You can:
• wait for the machine to attempt to send the document again;
• send the document again immediately via the emission queue (see section Forcing an emission request [52]);
• cancel the operation by deleting the corresponding request from the emission queue (see section Deleting a 
document awaiting emission [52]).
The machine will make 5 automatic call-back attempts. The unsent document is automatically deleted and an emission 
report is...

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bizhub 43
14 -  Troubleshooting
Internet codes
 
Network codes
 
CodeMeaningReason / Solution
64 No provider responseModem cannot connect to the service provider.
If the error is systematic, check the call number for the service 
provider and possibly the machines prefix.
67 Cannot connect to SMTP 
serverCannot connect to outgoing SMTP server, the service is 
momentarily unavailable.
If the error is systematic, check the internet connection and 
server parameters.
68 Cannot connect to POP3...

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bizhub 43
15 -  Safety
Safety
Safety Instructions
 Before connecting your machine, check that the mains plug to which you are connecting the machine complies 
with the indications on the information label (voltage, current, frequency of electricity network) on the machine. This 
machine must be connected to a single-phase mains power supply. The machine should not be installed directly on 
the ground.
Batteries, packaging and electrical and electronic equipment (EEE), must be disposed of in...

bizhub 43
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15 -  Safety
Position of safety labels on the machine
For safety, warning labels have been placed on the machine in the positions indicated below. For your safety, never 
touch these surfaces when removing a paper jam or replacing the toner cartridge.
Power switch symbols
In accordance with IEC 60417, this machine uses the following symbols for the main power switch:
• means POWER ON.
•  means POWER OFF.
Regulatory information
Maschinenläminformations - Verordnung - 3.GPSGV...