Inter-Tel Inside Track User Guide Issue 2

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Reports With Subheaders
“Detailed by Time,” “Summary,” and “Summary by Number” reports can all be printed
with Subheaders. A subhead is determined by the second sort key option. The “Detailed
by Time with Subheaders” report shown below shows the first sort criteria “by extension
number” with the second sort key option being “by date.” By using this format you can list
all the call details for each extension by date.
SORT KEYS USED FOR THE REPORT:...

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To Select SMDR Databases
The window shown above appears when you select the Databases command button. (Da-
tabase programming is explained on page 90.) To select theSMDR databases that are
included in the report, move the desired SMDR databases from the Exclude list to the
Include list. To select multiple databases in Include or Exclude list, highlight them using
the shift key and/or the control key. Note that more than 100 items can be...

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To Sort Report Information
This window appears when the Sort By command button is selected. It determines the
order in which information will appear and the way information will be sectioned in the
report.
In the example shown above, the call records will be sorted first by account code number,
second by date, and third by the start time. The sorting for date is in descending (reverse)
order. The sorting for the account code number and call start...

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·
Account Association Code: Code— This sorts call records by account association
code (see page 102 for more information).
·
Account Code: Code — This sorts call records by account code.
·
Account Code: Description — This sorts the call records alphabetically by account
code description.
·
Location: Description — This sorts the call records alphabetically by the description
of the call’s source (see page 106 for more information on Location...

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To Select Report Criteria
Reports can be specialized by limiting the ranges or call types of call records. The parame-
ters that can be limited by ranges/types are as follows:
·
Account Code Ranges
·
Call Types
·
Cost Ranges
·
Date Ranges
·
Elapsed Time Ranges
·
Extension Number Ranges
·
Start Time Ranges
·
Telephone Number Ranges
·
Trunk Number Ranges
Note:A call record must meet conditions from each selected category to be included in
the...

Chapter 5— Using Inside Track
78 Inside Track User GuideThe Inside Track software combines the strings entered. (Call records must match only
one entry to be included in the report.) For example, if you enter the strings1100–1200, >
1500, = 500,(as shown in the window on page 80) the account codes included in the report
would be those from 1100 to 1200, those greater than 1500, and those equal to 500. The
Inside Track software ignores any call records that do not fall within the given range(s).
(Call...

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Telephone Number Ranges:The telephone numbers consist of dialing patterns.
Hyphens not being used to indicate a range and other characters not listed below are
ignored. The special characters that you may use are as follows:
CHARACTERINDICATES
XAny digit 0–9. For example: 961–XXXX includes 961–0000
through 961–9999.
AAny digit 0–9, *, or #.
BDigits * and #.
NAny digit 2–9. For example: 961–N000 includes 961–2000,
3000, 4000, etc.
ZAny digit 0–1....

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The list box in the window above shows the current ranges, if any. If the list is empty, the
Inside Track software will include all records when the report is generated. Use the com-
mand buttons described below to program the list.
The Insert command button enters a new range in the list. The window
shown below appears. Enter the desired range, up to 32 characters. Then
select the OK command button. Or, select the Cancel command button
to exit...

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81 Inside Track User GuideTo change an existing range, highlight it and select the Edit command
button. A window similar to the one shown on the previous page (see the
Insert command button). Enter a new range or edit the existing range in
the text box. Then select the OK command button. Or, select the Cancel
command button to exit without changing the existing range.
To remove an entry, highlight it in the list box and select the Delete
command button. As a safeguard, a...

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To select the call type that will be included in the report, select Call Types from the Crite-
ria list box shown on page 64 and then select the Program command button. The window
shown above appears. Select the desired call types using the following check boxes and
command buttons:
7
Digit Toll
Choose the desired call types individually by placing check marks in the associated check
boxes (selecting a box with a check mark will remove the check...