Inter-Tel Inside Track User Guide Issue 2

Chapter 5— Using Inside Track
103 Inside Track User GuideTo delete an entry, place the highlight on that entry and select the Delete
command button.
To change the order in which the entries appear, select the Sort button.
A window with a drop-down list box appears. Scroll through the drop
down list box to the desired sorting key and select the OK command
button; the list box will automatically re-sort to the desired order. Or, to
leave the list unchanged, select the Cancel command button.
To select a...

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Account Codes Data
You can program descriptions and account codes for the enhanced database so that ac-
count codes in the reports are easily identified. An account code can contain up to 32
characters. The description can contain up to 20 characters. To add or delete codes, or
change the sorting order, use the following command buttons:
This button allows you to add a new entry for a new account code. The
new entry is blank. Highlight each field...

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105 Inside Track User Guide
Extensions Data
The Extension Data window allows you to program the extension number, description,
tenant, and department associated with each station. The extension can contain up to five
characters, and the description, tenant, and department fields can contain up to 20 charac-
ters. To add, delete, or change the sorting order of the entries use the following buttons:
This button allows you to add an entry for a new extension. The new
entry is...

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106 Inside Track User Guide
Location Look-up Data
The Location Look-up Data fields allow telephone numbers in the reports to be identified
by location (company, city, country, etc.). Inside Track compares the telephone numbers
with the Location Look-up list and adds the corresponding description to the telephone
number pattern. (In the sample above, any number beginning with 1602 would be identi-
fied as an Arizona telephone number.) When the Inside Track software first...

Chapter 5— Using Inside Track
107 Inside Track User GuideTo change the order in which the entries appear, select the Sort com-
mand button. A window with a drop-down list box appears. Scroll
through the drop down list box to the desired sorting key and select the
OK command button. The list box will automatically re-sort to the de-
sired order. Or, to leave the list unchanged, select the Cancel command
button.
To select a field, use the mouse or arrow keys. To edit the field, double-click the mouse...

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108 Inside Track User Guide
Trunk Data
The database can contain trunk numbers and descriptions so that trunks can be easily
identified in the reports. The trunk numbers can contain up to eight characters, and the
descriptions can contain up to 20 characters. To add or delete trunks, or change the sorting
order, use the following command buttons:
This button allows you to add an entry for a new trunk. The new entry is
blank. Highlight the field to be programmed and enter the...

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109 Inside Track User Guide
Programming Preferences
The Buffer and RS-232 command buttons shown on page 59 allow you to adjust the set-
tings for the buffer connection and the RS-232 connection. The settings affect the call
record capturing functions described on page 95.
To Program Buffer Settings
This window appears when you select the Buffer command button shown on page 59. It is
used for adjusting the settings used when the Inside Track PC is connected to a PollCat...

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Com Port
The Com Port drop-down list box allows you to choose the communications port used by
your PC for the buffer connection. Scroll the highlight bar to the correct COM port. The
default is COM1.
Bit Rate
The Bit Rate drop-down list box allows you to choose the bit rate of the COM port con-
nected to the buffer. Scroll the highlight bar to the correct bit rate. The default is 9600 bps.
1
The Stop Bits option buttons allow you to choose the...

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Location
The Location text box allows you to program a description for a modem location. (This is
disabled if you did not choose the modem for handshaking.) Enter the modem location
name, up to 20 characters in the text box.
Number
The Number text box allows you to program a modem dialing number. (This is disabled if
you did not choose the modem for handshaking.) Enter the telephone number of the mo-
dem, up to 32 digits. 

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To Program RS-232 Settings
This window appears when you select the RS-232 command button shown on page 59. It
allows you to set the RS-232 parameters necessary for a source that uses RS-232XON/
XOFF characters (terminal emulation program, ILB unit, CRB unit, or non-PollCat buffer
box).
Com Port
The Com Port drop-down list box allows you to choose the communications port used by
your PC for the RS-232 connection. Scroll the highlight bar to the...