Inter-Tel Inside Track User Guide Issue 2

INSIDE TRACK USER GUIDE
Issue 2, September 1998
Inter-Tel Integrated Systems, Inc. 1998 Printed in USA Part Number 835.1442
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Notice
This Inter-TelInside Track User Guideis released by INTER-TEL INTEGRATEDSYS-
TEMS, INC. as a guide for system installers and users. It provides information necessary
to properly install, program, operate, and maintain the system.
The contents of this guide, which reflect current INTER-TEL standards and which docu-
ment software version 827.8010, are subject to revision or change without notice. Soft-
ware packages released after the publication of this guide will be documented in addenda
to the...

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Warranty
ix Inside Track User Guide
Limited Warranty
Inter-Tel Integrated Systems, Inc. warrants the physical diskette(s) and physical docu-
mentation enclosed herein (but not any diskettes or documentation distributed by you) to
be free of defects in materials and workmanship for a period of sixty days from the pur-
chase date. If Inter-Tel Integrated Systems receives notification within the warranty peri-
od of defects in materials or workmanship, and such notification is determined by Inter-
Tel...

Microsoft Windows License
xInside Track User Guide
Microsoft Windows License
Note:The following information is provided by Microsoft Corporation, regarding their
licensing policies.
The Inside Track software operates in a graphics environment calledMicrosoft Windows,
created by Microsoft Corporation. An extension of the MS-DOS operating system,Micro-
soft Windowsgives a standard look and feel to the Inside Track software and all other
Windowsapplications.
The Inside Track package contains all the...

Chapter 1— Welcome To Inside Track
1 Inside Track User Guide
Welcome To Inside Track
Introduction
Thank you for purchasing Inter-Tel’s Inside Track software package. This exciting new
product allows you to create customized call management and accounting reports from
your telephone system’s call record data. You can use these reports to manage your call-
ing costs, analyze system traffic, and track employee productivity.
The software, which is loaded on your personal computer (PC) and operates under...

Chapter 1— Welcome to Inside Track
2Inside Track User Guide
Overview
As shown in the diagram below, the Inside Track software can contain information for
several“locations,” which are each made up of several reports. Each report is then made
up of one or more SMDR databases (and can include an enhanced database) that contain
call records.
Inside Track Software
LocationLocationLocation
ReportReportReportReport
Enhanced
DatabaseSMDR
DatabaseSMDR
Database