Inter-Tel Inside Track User Guide Issue 2

Chapter 1— Welcome To Inside Track
3 Inside Track User Guide
About This User Guide
This user guide provides all of the information you will need to install and use Inside
Track. It includes information on the following:
·
Inside Track And Your Telephone System
·
Available Report Types
·
Equipment Requirements
·
Call Record Storage Sources
— Buffer Box
— AXXESSORYTalk PC
— Inter-Tel NetSolutions
·
Hardware Installation
·
Software Installation
·
Using Inside Track
·
Replacement Parts 

Chapter 1— Welcome to Inside Track
4Inside Track User Guide
Inside Track And Your Telephone System
The Inside Track software can be used with the SMDRcall records from the following
Inter-Tel Integrated Systems, Inc. and Premier Telecom Products, Inc. telephone systems:
Inter-Tel Telephone Systems
·
IMX 1224/2460
·
IMX 2448
·
IMX 256
·
IMX 416/832
·
GMX-48
·
GX-120
·
GMX-152D
·
GMX 256
·
GMX 416/832
·
Inter-Tel Axxent
·
AXXESS
Note:The new version 2.0 Inside Track software (part number 827.8854) is not...

Chapter 1— Welcome To Inside Track
5 Inside Track User Guide
Available Report Types
The reports can be customized to add as much detail as you like. For example, the descrip-
tion, tenant group, and department information for each extension number can be included
in the reports. This“enhanced” information allows you to generate a complete profile of
your telephone system’s users. And, if desired, two or more sets ofSMDRcall records can
be combined to generate a single summary report. Reports can be...

Chapter 1— Welcome to Inside Track
6Inside Track User Guide Call records can be arranged using the report templates with up to three“sort keys” (sta-
tions, trunks, etc.) that determine what information is presented. The report templates are
as follows:
·
Detailed by Time (default):This lists the call records in the report by the time of the
call. It details calls by date and time, breaking the calls into sections using the first sort
key.
·
Detailed by Time with Subheaders:This is the same as the...

Chapter 2— Equipment Requirements
7 Inside Track User Guide
Equipment Requirements
Personal Computer (PC)
To use the Inside Track software, your PC must have the following minimum require-
ments:
·
IBM-compatible
·
80386 or higher microprocessor
·
Microsoft Windows 3.1, Windows 95, or Windows NT 4.0 (It does not run under Win-
dows NT 3.51, because 3.51 is not compatible with the software security key.)
·
2 megabytes (MB) RAM (4MB recommended)
·
45MB available hard disk space (5MB for the software and...

Chapter 2— Equipment Requirements
8Inside Track User Guide
Call Record Storage Sources
Your telephone system’s SMDRcall records can be stored using any of the following
methods:
·
The SMDRcall records can be stored in a buffer box connected to your telephone
system.
·
If you have an Inter-Tel AXXESS or Axxenttelephone system, theSMDRcall records
can be stored on the optional AXXESSORYTalk PC or on the Axxent Talk hard disk.
·
Inter-Tel NetSolutions customers can receive call record data on a floppy disk...

Chapter 2— Equipment Requirements
9 Inside Track User Guide
PollCat Buffer Box Specifications
The PollCat buffer box is a solid-state storage system designed for call record data collec-
tion. It uses a double-data compression method to store more than double the amount of
characters that could normally be stored in its RAM (random access memory). A replace-
able lithium battery protects memory for up to sixty days in the event of a power failure.
The PollCat buffer box attaches to the telephone system...

Chapter 2— Equipment Requirements
10 Inside Track User Guide
Fuse
There is a 125mA, 250VAC, slow-acting fuse on the back of the PollCat buffer box to
protect it against shock hazards.
DIP Switches
The DIP switches on the back of the PollCat buffer box are used to select the bit rate (bps),
parity type, and X-ON/X-OFF option.
There are two independent bit rate settings on the PollCat buffer box, one for the connec-
tion to the telephone system and one for the connection to your PC (or an external mo-...

Chapter 2— Equipment Requirements
11 Inside Track User Guide·
Send Data:This LED flashes whenever information is being transferred from the
PollCat buffer box to your PC.
Optional Memory Expansion Chips
The PollCat buffer box comes equipped with 64k RAM (two 32k chips), which is enough
memory to store approximately 1000–1200 call records. An additional 64k (two chips) of
memory can be installed for a total of 128k of memory (for 2000–2400 call records). Or,
an additional 128k (six chips) of memory can be...

Chapter 2— Equipment Requirements
12 Inside Track User Guide
CRB Unit Specifications
The Call Record Buffer (CRB) unit provides up to 256k of non-volatile, battery-backed
memory (CMOS static RAM). It can reliably store data for up to 60 days, even when
powered off. The unit is powered by an AC adapter (9VDC @ 500mA).
Physical Dimensions
The CRB unit, which is considerably smaller than the original PollCat unit has the follow-
ing dimensions:
Height
Width
Depth
Weight1.2 in. (3.0 cm.)
4.5 in. (11.4 cm.)...