Inter-Tel Inside Track User Guide Issue 2

Chapter 3— Hardware Installation
33 Inside Track User Guide
Hardware Installation
Buffer Box
The original PollCat buffer box described in the Issue 1Inside Track User Guidewas
replaced by one of two new buffer box models: CRB-256K or ILB-512K. The new CRB
(call record buffer) unit and ILB (in-line buffer) unit are similar in design and function to
the original PollCat unit. See the following pages for more information.
Installing the Software Key
The software“key” is a small security device that must be...

Chapter 3— Hardware Installation
34 Inside Track User Guide
Installing the PollCat Buffer Box
The PollCat buffer box is connected to an RS-232 port on your telephone system and to a
communications port on your PC, as described in the following steps (see Figure 5 on page
35):
1. Locate DIP switches 1–7 on the back of the unit.
Note:Switches 8–10 are not currently used.
2. Set the bit rate of the PC (COMPUTER) port by placing DIP switches 1, 2, and 3 in
the desired positions as outlined below (D = down, U...

Chapter 3— Hardware Installation
35 Inside Track User GuideIf a Tandem unit will also be installed, enable the X-ON/X-OFF feature for both
ports on the buffer box by placing DIP switch 7 in the up position. (The X-ON/X-
OFF feature must be disabled on the Tandem unit by placing the switch in the off
position.)
6. Using the appropriate cable, connect the telephone system (PBX) port on the PollCat
buffer box to an RS-232 port on your telephone system. (See page 29 for connector
pinout information. Also...

Chapter 3— Hardware Installation
36 Inside Track User Guide
Installing the Optional Tandem Unit
To install a Tandem unit in series with the PollCat buffer box, follow these steps (see
Figure 6 on the next page):
1. On the PollCat buffer box, place DIP switches 1–7 in the appropriate positions as
outlined on page 34.
Note:The COMPUTER port on the PollCat buffer box and the COM port on the
PC must have the same bit rate. The X-ON/X-OFF feature on the PollCat buffer box
must be enabled.
2. On the Tandem...

Chapter 3— Hardware Installation
37 Inside Track User Guide Figure 6Tandem Unit Installation
PHONE SYSTEMTANDEM UNIT POLLCAT BUFFER BOX
PERSONAL
COMPUTER PBX
PORTCOMPUTER
PORTPBX
PORTCOMPUTER
PORT
Bit Rates Must Match Bit Rates Must Match
RS-232
PORTRS-232 SERIAL
COMPORT
Note:The Tandem unit and the PollCat buffer box must have the same parity settings. The X-ON/
X-OFF feature must be enabled on the PollCat buffer box and disabled on the Tandem unit. 

Chapter 3— Hardware Installation
38 Inside Track User Guide
Installing the CRB Unit
The CRB unit is connected to an RS-232 port on your telephone system and to a commu-
nications port on your PC, as described in the following steps (see Figure 7 on page 39):
1. Locate DIP switches 1–8 on the bottom of the unit.
2. Set the bit rate of the telephone system (PBX) port by placing DIP switches 1 and 2 in
the desired positions as outlined below.Note that DIP switches are OFF when set in
the 0 position and ON...

Chapter 3— Hardware Installation
39 Inside Track User Guide8. Using the appropriate cable, connect the telephone system (PBX) port on the CRB
unit to an RS-232 port on your telephone system. (See Figure 1 on page 12 for con-
nector pinout information. Also refer to the telephone system’s manual, if neces-
sary.)
9. Using the appropriate cable, connect the PC (COMPUTER) port on the CRB unit to
an available COM port on your PC. (See Figure 1 on page 12 for connector pinout
information. Also refer to the...

Chapter 3— Hardware Installation
40 Inside Track User Guide
Installing the ILB Unit
The ILB unit is connected to an RS-232 port on your telephone system and to a commu-
nications port on your PC, as described in the following steps (see Figure 7 on page 39):
1. Locate DIP switches 1–8 on the back of the unit.
2. Set the bit rate of the PC (COMPUTER) port by placing DIP switches 1, 2, and 3 in
the desired positions as outlined in the following table.
Note:The bit rate for the COMPUTER port mustmatch the...

Chapter 3— Hardware Installation
41 Inside Track User Guide5. Disable the single-line release function by placing DIP switch 7 in the ON position.
When disabled, the ILB unit will release call records (continuous data transmission)
until the buffer is empty or an XOFF is received. If enabled (OFF position), the ILB
unit will release a single call record terminated by a Line Feed character, then wait
for an XON before sending the next record.
6. Disable the optional external modem connection by placing...

Chapter 3— Hardware Installation
42 Inside Track User Guide
Clearing and Testing the Memory
For PollCat, Tandem, and CRB unit
The memory of the PollCat, Tandem or CRB unit should be cleared and tested when the
unit is first installed and when memory chips are installed.
To clear and test the memory on the unit, perform these steps:
1. Turn off the AC power switch on the unit.
2. While pressing the PAUSE button, turn on the AC power switch and then release the
PAUSE button. (The PAUSE, % FULL, and 80%...