Inter-Tel Inside Track User Guide Issue 2

Chapter 5— Using Inside Track
93 Inside Track User Guide
Programming An Existing Or New Database
The following procedure is used when programming either an existing database (selected
from the list box) or a new database (created with the New command button).
Name
The Name edit box allows you to enter a name for theSMDR database. The name may be
20 characters in length and cannot be empty or composed of only spaces and/or tabs.
Last Save Date
The Last Save Date corresponds to the date of the last record...

Chapter 5— Using Inside Track
94 Inside Track User Guide
Getting An Accurate Date Recording
Because the telephone system only generates anSMDR header once a day, at midnight,
(unless error messaging is enabled out of the same port as SMDR), there has been some
confusion as to what date Inside Track will use when logging calls. A simple date change
will alleviate the problem.
In order to get an accurate date recording, youmustset the“Last Save Date” (which
defaults to the current date of the PC running...

Chapter 5— Using Inside Track
95 Inside Track User Guide
Downloading Call Records From A Buffer, RS-232
Connection, Or Raw Files
Call records can be downloaded from a buffer, RS-232 connection, or raw files using the
following command buttons, as shown in the window on page 91. (Buffer and RS-232 can
be used on a modem connection.)
The Buffer command button allows you to obtain call records from a
buffer (PollCat, AXXESSORYTalk PC, or Axxent Talk). The settings
for the buffer are established using the...

Chapter 5— Using Inside Track
96 Inside Track User GuideThis command button allows you to obtain records from raw files in any
file in any directory. (The raw files directories are established using the
programming window shown on page 114.) When you select this com-
mand button a directory window appears that allows you to select the
raw files that contain the information, as shown below. Scroll to the
desired file and select the OK command button to continue the capture.
Or select the Cancel command...

Chapter 5— Using Inside Track
97 Inside Track User GuideWhen you begin a capture by selecting one of the command buttons, a window appears
that asks you to verify that you want to capture records. Select Yes to continue or No to
cancel the capture function.
While the call records are being captured, status windows appear that give the following
information:
·
Capturing Call Records:This window displays the number of raw lines captured
and the number of hardware errors received. (Hardware errors consist...

Chapter 5— Using Inside Track
98 Inside Track User Guide
To Program, Create, Or Delete Enhanced Databases
This window appears when you select the Enhanced command button shown on page 59.
It allows you to program the enhanced information for the telephone system databases.
(The command buttons are not available if there are no programmed databases.)
This list box contains a list of enhanced databases for this location. To
program or add information to an existing database, highlight it and se-
lect the...

Chapter 5— Using Inside Track
99 Inside Track User Guide
If you are downloading into an empty enhanced database, a window appears that verifies
the download directory. Select Yes to continue with the download, or select No to cancel.
If you are downloading into an enhanced database that already contains information, a
window appears that tells you that the Inside Track software will merge the newly down-
loaded records into the existing records. That is, if a downloaded record contains an exten-
sion...

Chapter 5— Using Inside Track
100 Inside Track User Guide
Name
Enter a name for the database, of up to 20 characters. It cannot be empty or composed of
only spaces and/or tabs.
Areas To Program
This list box contains the different types of enhanced data. Scroll to the area to be pro-
grammed and then select the Program command button. The programming windows for
the various areas as shown in the following pages. The programming areas include the
following: 

Chapter 5— Using Inside Track
101 Inside Track User Guide·
Account CodeAssociation:You can program certain numbers to be automatical-
ly associated with a specific account code. (See next page for more details.)
·
Account Code Data:You can assign descriptions to account codes that appear in
the reports. Each enhanced database can include up to 1100 account codes. (See page
104.)
·
Extension Data:The Extension Data window allows you to program the extension
number, description, tenant, and department...

Chapter 5— Using Inside Track
102 Inside Track User Guide
Account Code Association
You can program telephone numbers and account codes for the enhanced database so that
account codes in the reports are easily identified. The telephone number can contain up to
20 characters. An account code can contain up to 32 characters. To add or delete codes, or
change the sorting order, use the following command buttons:
The account code association table includes one column of telephone numbers, which
must be typed...