Inter-Tel Imx/Gmx 256 Installation And Field Maintenance Manual

INTER-TELPRACTICESIMx/GMx 256 INSTAUATION & MAINTENANCETROUBLESHOOTINGIssue 1, November 1994
FIGURE 6-5.KEYSET TROUBLESHOOTING CHART (CONT’D)
SYMPTOMIPROBABLE CAUSEICORRECTIVE ACTION
Cannot place off-hook voiceProgramming error
Ensure that the system option for off-hook voice
ImlOMce callsannounce is enabled (PROGRAMMING, page
5-67), that the called keyset is programmed to
receive 
OWA calls, and that the calling keyset is
programmed to transmit OHVA calls (PRO-- 
GRAMMING, page 5-30).
User error
The...

TROUBLESHOOTINGINTER-TELPRACTICESIssue 1, November 1994IMX/GMX 256 INWTION t IMAWIXNANCE
FIGURE 6-6.SINGLELINE SET TROUBLESHOOTING CHART
,!SYMPTOMPROBABLE CAUSE
CORRECTIVE ACTION
Single-line set completelyDefective setReplace the single-line set.
inoperative
Defective cablingCheck 
amphenol connector and station cabling.
Refer to INSTALLATION, pages 3-21 and 3-26to 3-28.
Defective SLC, IDC, or TlCReplace the associated SLC, IDC, or TlC.
Defective RCPU Card-Refer to pages 6-1 and 6-2 to test the system...

INTER-TELPRACTICESIMX/GM.X 256 INSTALLATION & MAINTENANCETROUBLE!3HOOTING
Issue 1, November 1994
FIGURE 6-6.SINGLELINE SET TROUBLESHOOTING CHART (CONT’D)SYMPTOM
Riug trip is not provided to a
group of eight or 16 
single-
line sets; outgoing calls are
not affectedSYMPTOM
A group of AC ringer-
equipped single-line sets
will not ring for CO or inter-
com calls; talk battery is
Present; calls can be placed;
all stations are on the same
SLC or IDC
battery present; 
callsVcan be
placedSYMPTOM
Cannot obtain...

TROUBLESHOOTINGIssue 1, November 1994INTER-TELPRACTICESIMX/GMX 256 INSTALLATION & l&UNTENANCE
FIGURE 6-6.SINGLELINE SET TROUBLESHOOTING CHART (CONT’D)
SYMPTOMPROBABLE CAUSE
CORRECTIVE ACTION
Cannot place intercom call;User errorTry the call again. User may have dialed an iuval-
dial tone present, but reorder
id number.
tone heard
Defective setReplace the single-line set.
Called station is in a 
differ-
To allow such calls (if desired), place the two sta-
Ient tenant group and cross-tenant traffic is...

INTER-TELPRACTICESIMWGMX 256 INSTALLATION & MAINTENANCETROUBLE!SHOOTING
Issue 1, November 1994
FIGURE 6-7.DSS/BLF’ UNIT TROUBLESHOOTING CHARTSYMPTOMPROBABLE CAUSECORRECTIVE ACTION
DSS/BLF Unit inoperative;Defective fuse on theIf the DKSC/KSC is equipped with a fuse, remove
no 
LED indication presentassociated DKSCKSCthe fuse and check it with an ohmmeter; replace if
while key is pressed
faulty.
Defective cablingEnsure 
3OVDC present at the DSWBLF modular
jack and polarity is correct. Check 
for loose or...

TROUIUX~~H~~~GIssue 1, November 1994INTEFC-TELPRACTICESIMX/GMX 256 INS~TION & MAINTENANCE
FIGURE 6-7.DSS/BLF UNIT TROUBLESHOOTING CHART (CONT’D)
theDSS/BLFPROBABLE CAUSE
Programming error
User error
Defective 
keyset
Defective 
DSS/BLF Unit
Defective 
DKSC/KSC
Defective RCPU Card
CORRECTWE ACTION
Ensure that the system option for off-book voice
announce is enabled, that the immediate off-hook
voice announce option is enabled, that the 
DSS/
BLP station is programmed to transmit, and that
the called...

INTER-TE3LPRACTICESIMx/GMx 256 INS~TION & MAINTENANCETROUBLESHOOTINGIssue 1, November 19946. CUSTOMER SUPPORT
A. TECHNICAL SUPPORT
6.1Ifproblems persist when installing or servicing In-ter-Tel equipment: While 
on site and with fire proper
trwbleshooting tools available, certified technician
may contact Inter-Tel’s Customer Support Department
for assistance. They can be reached 
from 7~00 AM. to
590 P.M. Mountain Standard Time at 602-961-9000 orl-800-669-5858.
B. EMERGENCY 
ASSIS’IANCE6.2 After office...

INTER-TELPRACTICESREPLACEMENTPARTSIMX/GMX 256 INSTALL,ATION & MAINTENANCEIssue 1. November 1994
REPLACEMENT PARTSCONTENTS
PAGE1. Introduction.........................................................7-l
2. Ordering Procedure..................................................7-l
3. Replacement Parts List
...............................................7-l
4. Recommended Spare Parts
............................................7-l
1. INTRODUCTION
1.1This section provides the information necessary to
order and...

REPLACEMENTPARTSIssue 1, November 1994INTER-TELPRACTICESIMX/GMX 256 INSTALLATlON & MAINTENANCE
FIGURE 7-l.REPLACEMENT PARTS (CONT’D)/
PART NUMBERIMX 256 Charcoal Station Instruments 
- Equipped with Electret Microphones
24-Line Standard Keyset................................660.7700
24-Line Display Keyset................................660.7600
24-Line AIM Keyset (display only).......................660.7000
12-Line Standard Keyset................................660.7900
12-Line Display...