Inter-Tel Imx/Gmx 256 Installation And Field Maintenance Manual

mTER-TELPRACTICESIMX/GMX 256 INSTALLATION & MAINTENANCETROUBLESHOOTINGIssue 1, November 1994
FIGURE 6-4.FEATURE TROUBLESHOOTING CHART (CONT’D)SYMPTOM
Cannot transfer incoming
CO calls or place them onhold
SYMPTOM
Zannot initiate a conferenceSYMPTOM
Last Number Redial featureinoperative
*PROBABLE CAUSE
User errorCORRECTIVE ACTIONRefer to lBMURES, page 4-70, for procedures.
Inter-Ring Silence timer is
set too short
User emor (trunk key being
messed after initial connec-
ion is made)
Programming errorEnsure...

TROTJBLESHOOTING
Issue 1, November 1994INTER-TELPRACTICESIMWGMX 256 INSTALLATION & MAINTENANCE
FIGURE 6-4.FEATURE TROUBLESHOOTING CHART (CONT’D)SYMPTOM
Cannot initiate an internal
PWSYMPTOM
Cannot initiate an external
wePROBABLE CAUSE
User errorCORRECTIVE ACTIONRefer to PEKIURB, page 4-94, for correct pro-
cedures.
All stations in the pagingReorder tone is heard. Wait several seconds and
zone are busy, or a voicethen attempt to place the page again. Paging re-
channel is not availablequires a voice...

INTER-TELPRACTIC~TROUBLESEIOOTlNG
IMX/GMX 256 IIWINLATION & MAINTENANCEIssue 1, November 1994
FIGURE 6-4.FEATURE TROUBLESHOOTING CHART (CONT’D)SYMPTOM
Cannot initiate a call
forwardSYMPTOM
Calls will not forwardPROBABLE CAUSE
User error
User attempting illegal for-
ward
Defective station instrument
Defective RCPU CardPROBABLE CAUSE
User error
Illegal forward
Defective station card
Defective RCPU CardCORRECTIVE ACTION
Refer to PEAWRES, page 4-82, for correct pro-
cedures.
Stations are not allowed to set...

TROUBLESHOOTING
Issue 1, November 1994wrER-TELPRAcTrcEsIMIUGMX 256 INSTALLATION & MAINTENANCE
FIGURE 6-4.FEATURE TROUBLESHOOTING CHART (CONT’D).:.SYMPTOM
IPROBABLE CAUSEICORRECTIVE ACTIONI
Call Privacy Release inop-
erativeUser errorKeyset user must lift the handset or press the
SPKR key before pressing the busy trunk key.
I
Call is forced privateRefer to page 4-74 inl%NURES for information
on Call Privacy and 
Privacv Release.I
Programming error
Verify that system-wide CO Privacy Release op-
_ tion is...

INTER-TELPRACTICESIMX/GMX 256 INS‘JXLJATION & MAINTENANCETROUE%E!3HOOTINGIssue 1, November 1994
FIGURE 6-4.FEATURE TROUBLESHOOTING CHART (CONT’D)
SYMPTOMPROBABLE CAUSECORRECTIVE ACTION
SODA reports not generatedProgramming errorMDA report generation must be enabled. Also,
automatically and/or theythe reports can be set to be generated daily, 
week-
cannot be generated usingly, monthly, or by the attendant only. See 
PRO-
the Attendant SMDA featureGRAMMING, page 5-138.
code
User errorEnsure that the...

TROUBLESHOOTINGIssue 1, November 1994lNTER-TJ3LPRAcTIcEslMX/GMX 256 INSI’ALLATION & MAINTENANCE
FIGURE 6-5.KEYSET TROUBLESHOOTING CHARTSYMPTOM
Keyset inoperative; LED in-
dication present while any
key with an LED is held
down; reorder tone is heard
when key is pressedSYMPTOM
Keyset inoperative; no LED
indication when any key is
pressed; no audio is presentPROBABLE CAUSE
Programming error (circuit
identified as 
DSS/Bm, no
reorder tone is heard)
Programming or installation
error (if using an 8-line AIM...

INTER-TELPRACTICESIMX/GlHX 256 INS~TION & MAINTENANCETROUBLESHOOTINGIssue 1, November 1994
.:FIGURE 6-5.KEYSET TROUBLESHOOTING CHART (CONT’D)SYMPTOM
i group of 8 or 16 keysets
noperative; no LED 
indica-
ion when a trunk key is
teld down; all affected key-
ets are located on one
>Ksc/KscPROBABLE CAUSE
ICORRECTIVE ACTION
Defective fuse or openIf the DKSC/KSC is equipped with a fuse, remove
thermistor on the associatedthe fuse and check it with an ohmmeter; replace if
DKWKSCfaulty.
Programming or...

TROUBLESHOOTINGIssue 1, November 1994
INTER-TELPRACTICES
IMX/GMX 256 INSTALLATION & MAINTENANCE
FIGURE 6-5.KEYSET TROUBLESHOOTING CHART (CONT’D)SYMPTOM
Keyset squeals on outside
calls or when receiving a
handsfree intercom call from
a single-line station (feed-
back)PROBABLE CAUSECORRECTIVE ACTION
Speaker volume is too loudReduce feedback by lowering speaker volume us-
ing 
keyset volume controls.
Poor acoustics
-I
Poor acoustics can cause poor quality on handsfree
calls. Try placing a private call....

lN7ER-TELPRACTIcEsIMx/GMx 256 INSTALLATION & MAINTENANCE
TROUBLESHOOTINGIssue 1, November 1994
FIGURE 6-5.KEYSET TROUBLESHOOTING CHART (CONT’D)
CORRECTIVE ACTION
Defective cabling or connec-Check for loose or open co~e.ctions, or crossed
tions (e.g., line cord, 
amphe-wires.
no1 connector, bridging clip,
etc.)
Wrong type of line cord forReplace the flat line cord with a twisted-pair line
g-line AlM keysets installedcord as described in SPECIFICKI’IONS on page
two to a circuit.
- 2-23.
PROBABLE CAUSE...

TROUBLESHOOTINGIssue 1, November 1994INTER-TELPRACTICESIMX/GMX 256 INS~TION & MAINTENANCE
FIGURE 6-5.KEYSET TROUBLESHOOTING CHART (CONT’D).i
.J
SYMPTOMPROBABLE CAUSECORRECTWE ACTION
LRA device connected toProblem with LRA deviceDisconnect LRA device and check operation
reyset not operating proper-according to the manufacturer’s instructions.
lY
Data Port Module not in-Check Data Port Module installation and jumper
stalled properly or defective
strap settings. Refer to 
INSTALLAHON, page
3-78. Replace if...