Inter-Tel Axxess Analog Keyset And Axxessory Talk Voice Mail Guide

SETTING USER PREFERENCES
27AXXESS Analog Keyset and AXXESSORY Talk Guide
SETTING USER PREFERENCES
Change Volume Levels
On some Analog keysets, the speaker volume and ringer volume are controlled by
two thumbwheels on the side of the keyset. On other models, the volume is controlled
by the   and   keys, as described below.
 The AXXESS system has eight volume settings: handset intercom, handset outside
call, speakerphone intercom, speakerphone outside call, background music, ringing,
handset intercom dial...

28
SETTING USER PREFERENCES
AXXESS Analog Keyset and AXXESSORY Talk Guide
Standard And Alternate Keymaps
Each keyset is programmed with a standard keymap that determines where each fea-
ture key appears on the keyset. Each keyset can also have an alternate keymap. If you
have an alternate keymap, you can switch between the keymaps by dialing this feature
code.
To switch between keymaps when your phone is idle:
—With the handset in the cradle, dial  .
To switch between keymaps during a call:
—While on a...

SECONDARY EXTENSION APPEARANCES
29AXXESS Analog Keyset and AXXESSORY Talk Guide
SECONDARY EXTENSION APPEARANCES
The Secondary Extension Appearances feature allows calls that are ringing or on indi-
vidual hold at one “primary” phone to appear on a “secondary extension key” at
another keyset. For example, a secretary or assistant can have a secondary extension
key for a supervisors phone, or one keyset can have several secondary extension
keys, each associated with a different primary phone. 
There are...

30
AGENT HELP
AXXESS Analog Keyset and AXXESSORY Talk Guide
AGENT HELP
Your telephone system may be programmed to support the Agent Help feature, which
allows you to request help from a designated “Agent Help Extension” (usually your
supervisor) during a call. When your request call rings at the Agent Help Extension,
the supervisor can choose to join the call or reject the request.
If the Agent Help Extension is a keyset, the keysets microphone is muted and the
supervisor cannot be heard unless he or she...

INSTRUCTIONS FOR HUNT GROUPS
31AXXESS Analog Keyset and AXXESSORY Talk Guide
INSTRUCTIONS FOR HUNT GROUPS
Your system may be programmed with “hunt groups.” These are groups of phones
that share a common extension number in addition to having individual extension
numbers. (A phone that is part of a hunt group can be called directly using its individ-
ual extension number.) The phone or phones that receive the call when a hunt group
extension number is dialed is determined by a list programmed in your...

32
INSTRUCTIONS FOR HUNT GROUPS
AXXESS Analog Keyset and AXXESSORY Talk Guide
ACD Hunt Group Login And Logout
Agents can log in to and out of the ACD hunt group at any time. While logged in, the
agent will receive calls through the ACD hunt group. When the agent is logged out,
calls to that ACD hunt group will bypass the agent. If your phone is in an ACD hunt
group, use the following procedures to log in and out.
To log in to all of your ACD hunt groups at once using the ACD Agent Login/Logout
feature...

INSTRUCTIONS FOR HUNT GROUPS
33AXXESS Analog Keyset and AXXESSORY Talk Guide
To log out of one or more ACD hunt group:
—EITHER, Dial   to log out of all of your ACD hunt groups at once. The
display shows AGENT LOGGED OUT OF ALL ACDS and you hear a confir-
mation tone. Hang up if off hook.
OR, With or without the handset lifted, dial  . One of the following dis-
plays will appear:
 •If you were logged in to only one hunt group, the display shows AGENT
LOGGED OUT OF . The procedure is complete. 
 •If you...

34
ENTERING YOUR MAILBOX
AXXESS Analog Keyset and AXXESSORY Talk Guide

The first time you use your Voice Mail mailbox, you need to initialize it, as described
on page 5.
ENTERING YOUR MAILBOX
When you enter your mailbox, the system may play one of the following messages:
•Mailbox almost full or full: If your mailbox is full, no new messages can be
received until you delete waiting or saved messages.
•Message count: The system tells you how many messages are waiting to be
heard, if...

LISTENING TO MESSAGES
35AXXESS Analog Keyset and AXXESSORY Talk Guide
LISTENING TO MESSAGES
Whenever you enter your mailbox, you are told how many new and saved messages
you have. 
To listen to messages:
—Enter your mailbox as described on page 34.
—EITHER, Press 
 to listen to your new messages.
OR, Press   to listen to your saved messages.
—The system plays each message in the queue selected. While you are listening to
a message, you can use the following options:
 •Press 
 to skip to the end of the...

36
UNDELETING VOICE MAIL MESSAGES
AXXESS Analog Keyset and AXXESSORY Talk Guide
 •Press   to listen to the previous message.
 •Press   to play the introductory message “envelope” again.
 •Press   to listen to the next message.
 •Press   to save the new message in your mailbox.
 •Press   to delete the message from your mailbox.
UNDELETING VOICE MAIL MESSAGES
This feature allows you to “undo” the Delete Message operation and restore previ-
ously deleted messages. The messages will be restored to your...