Inter-Tel Axxess Analog Keyset And Axxessory Talk Voice Mail Guide

							SETTING USER PREFERENCES
27AXXESS Analog Keyset and AXXESSORY Talk Guide
SETTING USER PREFERENCES
Change Volume Levels
On some Analog keysets, the speaker volume and ringer volume are controlled by
two thumbwheels on the side of the keyset. On other models, the volume is controlled
by the   and   keys, as described below.
 The AXXESS system has eight volume settings: handset intercom, handset outside
call, speakerphone intercom, speakerphone outside call, background music, ringing,
handset intercom dial tone, and speakerphone intercom dial tone.
To change a volume level:
—Press   to increase or 
 to decrease the volume.
To save your change:
—Press both Volume keys at the same time.
Select Ring Tone
To select the type of ring tone for your phone:
—With the handset in the cradle, dial  .
—Do one of the following to select your ring tone:
 •Press   for no ringing.
 •Press   or   to scroll to the desired tone.
 •Dial 1-9 to select a specific tone.
—When you hear the tone you want, press  .
Background Music
If your telephone system is equipped with a music source, you can listen to music
through your speaker. 
To enable or disable background music:
—Dial .
Returning To Default Operation
This feature returns volumes to default levels; cancels do-not-disturb, manual call for-
warding, background music, and queue requests; and restores handsfree mode, pages,
hunt group calls, and system forwarding all at once.
To return your phone to default:
—Dial .
VOL UPVOL DN
VOL UPVOL DN
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VOL UPVOL DN
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SETTING USER PREFERENCES
AXXESS Analog Keyset and AXXESSORY Talk Guide
Standard And Alternate Keymaps
Each keyset is programmed with a standard keymap that determines where each fea-
ture key appears on the keyset. Each keyset can also have an alternate keymap. If you
have an alternate keymap, you can switch between the keymaps by dialing this feature
code.
To switch between keymaps when your phone is idle:
—With the handset in the cradle, dial  .
To switch between keymaps during a call:
—While on a call, press   and dial  .
Automatic Call Answer
The “Automatic Call Answer” feature determines the method you will use to answer
outside calls and intercom calls. You can choose to answer simply by lifting the hand-
set (or pressing the Speaker key). Or, you can choose to answer by first lifting the
handset (or pressing the Speaker key) and then pressing the flashing key.
To specify how ringing outside calls are answered:
—With the handset in the cradle, dial   to turn on or off automatic line
answer (If you turn it on, you will answer outside calls automatically by lifting
the handset).
To specify how ringing (non-handsfree) intercom calls are answered:
—With the handset in the cradle, dial   to turn on or off automatic intercom
answer (If you turn it on, you will answer ringing intercom calls automatically by
lifting the handset).
Multilingual Capability
Your telephone system may provide a choice between English and Japanese prompts
and displays. An option in the database determines the language that will be used by
each phone. If your phone is programmed for English, all displays appear in English
and all AXXESSORY Talk voice mail prompts are delivered in English (unless
changed, as outlined below). If programmed for Japanese, all displays appear in Japa-
nese (Katakana) characters and all voice prompts are played in Japanese. By default,
all phones are set for English.
User-programmed messages can include English or Japanese characters, or a combi-
nation. In displayed lists, such as directories, the English characters are alphabetized
before the Japanese characters. Therefore, Japanese names will appear after the
English names.
To change the assigned language for your phone:
—Dial   to change between English and Japanese, as desired. Your display
shows the current language.
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SPCL399
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							SECONDARY EXTENSION APPEARANCES
29AXXESS Analog Keyset and AXXESSORY Talk Guide
SECONDARY EXTENSION APPEARANCES
The Secondary Extension Appearances feature allows calls that are ringing or on indi-
vidual hold at one “primary” phone to appear on a “secondary extension key” at
another keyset. For example, a secretary or assistant can have a secondary extension
key for a supervisors phone, or one keyset can have several secondary extension
keys, each associated with a different primary phone. 
There are two ways the installers can make a secondary extension key. They can cre-
ate a non-programmable secondary extension key that cannot be changed at your key-
set. Or, they can make a programmable secondary extension key so that you can
determine the associated phone for the key, as outlined below. In addition, the
installer can program your phone to ring when a given number of calls are waiting at
the primary phone.
To display the current secondary extension key assignment(s):
—With the handset in the cradle, dial  .
—Press the secondary extension key(s) you want displayed.
To assign a primary phone to a secondary extension key (if enabled):
—With the handset in the cradle, dial  .
—Press the secondary extension key and dial the desired extension number.
If you have a secondary extension key, it functions as follows:
•When a call is ringing or holding on any Call key at the primary phone, pressing
your flashing secondary extension key for that phone will answer the call.
•If your secondary extension key is unlit, pressing the key places an intercom call
to the primary phone.
Note If the key is flashing, you can still place an intercom call to the primary phone
without answering the incoming call by pressing   before pressing the flashing sec-
ondary extension key. (Or, of course, you can just dial the primary phones extension
number.)
After answering a call on the secondary extension key, you can transfer it back to the
primary phone using one of the following methods:
•Transfer to hold: To transfer the call to hold at the primary phone, press the sec-
ondary extension key, announce the call (if desired), and then hang up.
•Transfer to ring: To transfer the call to the primary phone, press   and
then the secondary extension key. You can announce the call, if desired, before
hanging up to complete the transfer.
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AGENT HELP
AXXESS Analog Keyset and AXXESSORY Talk Guide
AGENT HELP
Your telephone system may be programmed to support the Agent Help feature, which
allows you to request help from a designated “Agent Help Extension” (usually your
supervisor) during a call. When your request call rings at the Agent Help Extension,
the supervisor can choose to join the call or reject the request.
If the Agent Help Extension is a keyset, the keysets microphone is muted and the
supervisor cannot be heard unless he or she presses the MUTE key. If the Agent Help
Extension is a single-line set, the supervisor can be heard as soon as the conference is
established. In either case, the supervisor can hear all other parties on the call.
To use the Agent Help feature while on a call:
—Press   and dial  . If you hear repeating tones, the Agent Help fea-
ture is not available at your phone, you already have four parties in your call, not
enough system circuits are currently available, or the Agent Help Extension is in
do-not-disturb.
—If required, dial the Agent Help Extension number. (Your phone may be pro-
grammed to automatically dial the number, or you may be required to dial it.)
—If the Agent Help Extension accepts the call, you hear the Agent Help tone, if it is
enabled, and the supervisor can monitor or join your call.
—If the Agent Help Extension rejects the call, you hear a confirmation tone and the
display shows AGENT HELP REJECTED.
To respond to an Agent Help request at a display keyset
—When you receive an Agent Help, your display shows  REQUESTS
HELP. You can do one of the following:
 •To accept the call: Answer as usual. Your microphone is muted and you
cannot be heard by either party unless you press 
.
 •To reject the call: Press dial  .
SPCL375
MUTE
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							INSTRUCTIONS FOR HUNT GROUPS
31AXXESS Analog Keyset and AXXESSORY Talk Guide
INSTRUCTIONS FOR HUNT GROUPS
Your system may be programmed with “hunt groups.” These are groups of phones
that share a common extension number in addition to having individual extension
numbers. (A phone that is part of a hunt group can be called directly using its individ-
ual extension number.) The phone or phones that receive the call when a hunt group
extension number is dialed is determined by a list programmed in your telephone sys-
tems software.
To Turn On Or Off Hunt Group Calls
If you are a member of a hunt group, you can use the following Hunt Group Remove/
Replace feature code to determine when you will receive hunt group calls.
—Dial   to stop or restart hunt group calls.
ACD Hunt Groups
Some hunt groups use a special feature called “Automatic Call Distribution” (ACD)
that distributes the hunt group calls equally among the available members. ACD hunt
group members are referred to as “agents.” Agents log in to the ACD hunt group to
receive calls and log out to halt ACD hunt group calls. 
ACD Agent IDs
There is an ACD hunt group option that allows the use of Agent ID numbers in place
of extension numbers in the hunt group list. 
An ACD hunt group can be programmed to circulate calls to agents in two ways:
•Agent IDs: If the hunt group is programmed to use ACD Agent IDs, each agent
is assigned an Agent ID number to enter during the login procedure (described on
the next page). The hunt group calls are routed to logged-in agents, according to
their Agent ID number instead of their extension number. Because the Agent ID
is not associated with any extension, the agent can use any phone in the system to
log in and does not have to use the same phone every time.
•Members: If the hunt group is not programmed to use Agent IDs, it will have a
pre-programmed list of phones and will send calls to the phones where agents are
logged in.
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INSTRUCTIONS FOR HUNT GROUPS
AXXESS Analog Keyset and AXXESSORY Talk Guide
ACD Hunt Group Login And Logout
Agents can log in to and out of the ACD hunt group at any time. While logged in, the
agent will receive calls through the ACD hunt group. When the agent is logged out,
calls to that ACD hunt group will bypass the agent. If your phone is in an ACD hunt
group, use the following procedures to log in and out.
To log in to all of your ACD hunt groups at once using the ACD Agent Login/Logout
feature code: 
—With or without the handset lifted, dial  . 
If you were already logged in, the display shows AGENT LOGGED OUT OF
ALL ACDS and you hear a confirmation tone. 
To log in to one or more hunt groups using the ACD Agent Login feature code: 
—With or without the handset lifted, dial  . The display shows AGENT
LOGIN ACD NUMBER. 
—Enter the desired ACD hunt group number. (Or you can press   to log in to all
of your ACD hunt groups at once.) 
If you entered an invalid hunt group number, the display shows NOT AN ACD
HUNT GROUP and you hear repeating tones.
—The display shows AGENT LOGIN AGENT ID. Then do one of the following:
 •To log into ACD hunt group(s) using Agent IDs: Enter your Agent ID. The
display shows AGENT LOGGED INTO ALL ACDS. You are logged into
the ACD hunt group(s) that you requested above
 that use the Agent ID you
entered in this step. If another Agent ID is already logged in at this phone,
you hear repeating tones and the display shows DIFFERENT AGENT ID
ALREADY USED. You must have the other agent log out before you can
use that phone.
 •To log into ACD hunt group(s) that do not use Agent IDs: Press  . The dis-
play shows AGENT LOGGED INTO ALL ACDS. You are logged into the
ACD hunt group(s) that you requested above
 that do not use Agent IDs. 
If you were already logged in, the display shows ALREADY LOGGED INTO
. 
If you are not a member of the entered hunt group, the display shows NOT AN
AGENT IN THIS HUNT GROUP and you hear repeating tones. Start over.
—If off hook, hang up. Repeat this procedure to log into additional ACD groups, if
necessary.
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							INSTRUCTIONS FOR HUNT GROUPS
33AXXESS Analog Keyset and AXXESSORY Talk Guide
To log out of one or more ACD hunt group:
—EITHER, Dial   to log out of all of your ACD hunt groups at once. The
display shows AGENT LOGGED OUT OF ALL ACDS and you hear a confir-
mation tone. Hang up if off hook.
OR, With or without the handset lifted, dial  . One of the following dis-
plays will appear:
 •If you were logged in to only one hunt group, the display shows AGENT
LOGGED OUT OF . The procedure is complete. 
 •If you were logged in to more than one hunt group, the display shows
AGENT LOGOUT ACD NUMBER. Dial the extension number of the
desired ACD hunt group.
 •If you were not logged in to any hunt group, the display shows NOT
LOGGED INTO ANY ACD GROUP.
—If off hook, hang up.
ACD Agent Wrap-Up Terminate
Each time you end an ACD hunt group call, a timer is started. Until that timer expires,
you will not receive another call through any ACD hunt group. If you wish to end the
wrap-up session before the timer expires, you can use the following procedure.
To terminate the ACD Agent wrap-up period before the timer expires:
—With the handset in the cradle, dial  . (If you were not logged in to an
ACD hunt group, the display shows CANNOT ACCESS RESERVED FEA-
TURE.)
ACD Agent ID Automatic Connect Flag
If the “ACD Agent ID Automatic Connect” option is programmed for your hunt
group, and you are using a headset, ACD hunt group calls will automatically be con-
nected following a short ring burst. 
When you log in as an ACD Agent or remove your phone from do-not-disturb mode
while you are logged in, the first call you receive will ring until you answer it. How-
ever, every time an ACD hunt group call is received after the first call, you will hear
the ring burst in the headset and the call will be automatically connected. 
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ENTERING YOUR MAILBOX
AXXESS Analog Keyset and AXXESSORY Talk Guide

The first time you use your Voice Mail mailbox, you need to initialize it, as described
on page 5.
ENTERING YOUR MAILBOX
When you enter your mailbox, the system may play one of the following messages:
•Mailbox almost full or full: If your mailbox is full, no new messages can be
received until you delete waiting or saved messages.
•Message count: The system tells you how many messages are waiting to be
heard, if any, and how many are priority messages.
•Remote messaging: The system will indicate whether primary or alternate
remote messaging is selected when remote messaging is enabled. It will also alert
you if a programming error has been detected and/or whether it encountered busy
system resources when attempting to place a remote messaging call.
Enter your mailbox by following these steps:
—Dial the Voice Mail extension number. (You hear the main menu.)
—During or after the greeting, press   to identify yourself as a subscriber.
—Enter your mailbox number and your personal password (if programmed). Then
press  . (If you do not have a password, just press  .)
If your MSG key is lit and you have a message from Voice Mail:
—Lift the handset OR press  . 
—Press .
—Enter your personal password and press  .
*
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SPKR
MSG
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							LISTENING TO MESSAGES
35AXXESS Analog Keyset and AXXESSORY Talk Guide
LISTENING TO MESSAGES
Whenever you enter your mailbox, you are told how many new and saved messages
you have. 
To listen to messages:
—Enter your mailbox as described on page 34.
—EITHER, Press 
 to listen to your new messages.
OR, Press   to listen to your saved messages.
—The system plays each message in the queue selected. While you are listening to
a message, you can use the following options:
 •Press 
 to skip to the end of the recording.
 •Press   to back up.
 •Press   to pause. (Then press any key to continue.)
 •Press   to skip ahead.
 •Press   to lower the volume.
 •Press   to play the message envelope again.
 •Press   to raise the volume.
 •Press   to save the new message in your mailbox.
 •Press   to delete the message from your mailbox.
—When the message has finished playing, you have the following options:
 •Press   to replay the message from the beginning.
 •Press   to reply to the message. You can then do one of the following:
—Press   to leave a voice mail message for the caller. If the caller had a
mailbox number, it will ask you to verify the destination by pressing  .
If the number was not associated with a mailbox, it will ask you to enter
a mailbox number. If the message was from an outside caller, you cannot
leave a voice mail message.
—Press   to make a return call. Your call will be transferred automati-
cally to the caller’s extension or telephone number, if available. If the
extension number is not available, you will have the option of leaving
voice mail. If the telephone number is not available, you cannot reply to
the message.
—Press   to forward a copy of the message to another subscriber. If you
want to include introductory comments, press   and record an intro-
duction. If not, press   to forward the message without an introduction.
Continued on next page
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UNDELETING VOICE MAIL MESSAGES
AXXESS Analog Keyset and AXXESSORY Talk Guide
 •Press   to listen to the previous message.
 •Press   to play the introductory message “envelope” again.
 •Press   to listen to the next message.
 •Press   to save the new message in your mailbox.
 •Press   to delete the message from your mailbox.
UNDELETING VOICE MAIL MESSAGES
This feature allows you to “undo” the Delete Message operation and restore previ-
ously deleted messages. The messages will be restored to your saved-message queue.
You have up to 24 hours to restore your deleted messages. After that, voice mail will
erase them. 
To recover deleted messages:
—Enter your mailbox as described on page 34.
—Press .
—The next prompt gives you the option of recovering deleted messages. Press 
to continue.
—Your options are:
 •Press   to listen to your deleted messages and choose which ones to delete
or recover. After each message you can:
—Press   to replay the message.
—Press   to reply to the message.
—Press   to forward the message to another mailbox.
—Press   to listen to the previous message.
—Press   to replay the message envelope.
—Press   to listen to the next message.
—Press   to recover the message.
—Press   to purge the message from your mailbox.
 •Press   to recover all of your deleted messages and store them as saved
messages.
 •Press   to erase all of your deleted messages.
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