Inter-Tel Axxess Analog Keyset And Axxessory Talk Voice Mail Guide

							SENDING MESSAGES
37AXXESS Analog Keyset and AXXESSORY Talk Guide
SENDING MESSAGES
—Enter your mailbox as described on page 34.
—Press .
—Dial the desired mailbox number or group list number.
—After hearing the subscribers name, press   to accept it.
—When you hear the tone, record your message.
To pause while recording, press  . To continue, press any key.
To erase and re-record your message, press 
.
—When you have completed your message, you have the following options:
To  e x i t :  Hang up. OR, press   and go to the next step.
To replay your message: Press . 
To add to your message: Press   and continue your message.
To erase and re-record your message: Press .
To use the special delivery options: Press  . You can perform one or more of
the following steps:
 •Press   to mark the message “private.” (This prevents the recipient from
forwarding it to other subscribers.)
 •Press   to mark the message “certified.” (When a certified message is
heard by the recipient, you will receive a receipt notice.)
 •Press   to mark the message “priority.” (This will place your message
ahead of all other waiting messages in the receiving mailbox.)
 •Press   to cancel delivery options.
 •Press   to deliver the message. (If you wish to mark the message certified,
private, and/or priority, do so before completing this step.)
—After the message has been sent, you may choose either of the following options:
 •Press   and enter another mailbox number to send the message to another
destination.
 •Press   to exit.
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CANCELING UNHEARD MESSAGES
AXXESS Analog Keyset and AXXESSORY Talk Guide
CANCELING UNHEARD MESSAGES
You can cancel voice messages you have sent to other voice mailboxes, provided the
messages have not yet been heard by their recipients and they were not sent to a group
list. 
To cancel unheard messages:
—While listening to the voice mail main menu, press  .
—Press .
—When prompted, enter the number of the mailbox that has the unheard message.
Then you will be asked to confirm the mailbox you selected by pressing  .
—It will tell you how many messages you have waiting at the mailbox and play
them for you. After each message, you can:
 •Press   to replay the message.
 •Press   to add to the message.
 •Press   to forward the message to another mailbox
 •Press   to listen to the previous message.
 •Press   to replay the message envelope.
 •Press   to listen to the next message.
 •Press   to save the message.
 •Press   to delete the message.
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							PERSONAL OPTIONS
39AXXESS Analog Keyset and AXXESSORY Talk Guide
PERSONAL OPTIONS
Personal Options allow you to customize your mailbox. Voice Mail has the following
personal options:
•Personal Greetings
•Voice Mail Directory Name
•Mailbox Password
•Voice Mail Message “Envelope” Contents
•Call Screening Transfer Method
Each option is described in detail in the following pages.
Recording Your Personal Greetings 
Your primary or alternate greeting is played to callers when they reach your mailbox.
When recording your Voice Mail greeting the following information may be helpful
for your callers:
•Whether you are in the office and where you can be reached
•When you will be returning calls
•For callers who do not wish to leave a message, how to exit (They can press 0 to
return to the operator.)
Here are some sample greetings to help you plan your message:
•Primary Greeting: Hello, this is __________. I am either on another line or
away from desk and cannot take your call at this time. If you need to speak to
someone immediately, please dial zero now. Otherwise, please leave a detailed
message and I will return your call as soon as possible. Thank you.
•Alternate Greeting: Hello, this is __________. I will be away from the office
from day/date until day/date. If you need to speak to someone immediately,
please dial zero now. Otherwise, please leave a detailed message and I will return
your call when I return. Thank you.
To change your personal greeting:
—Enter your mailbox as described on page 34. Then press   to select the Personal
Options Menu. 
—Press . 
—EITHER, Press   to record and/or enable your primary greeting.
OR, Press   to record and/or enable your alternate greeting. 
OR, Press   to enable the system default mailbox greeting. 
Continued on next page
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PERSONAL OPTIONS
AXXESS Analog Keyset and AXXESSORY Talk Guide
—If you pressed 1 or 2, the current greeting is played (if one exists). Then do one of
the following:
 •EITHER, Press   to accept the greeting. (Or, press   if you wish to replay
the greeting, press   to add to the greeting, or press   to erase and re-
record the greeting.)
 •OR, Press   to exit without changing your greeting.
Recording Your Voice Mail Directory Name
Your recorded name is used to identify you in the voice mail directory and to verify
your mailbox number when messages are addressed to you.
To change your directory name:
—Enter your mailbox as described on page 34. Then press   to select the Personal
Options Menu. 
—Press  . Your current name is played. (Press   to replay your recorded name,
if desired.)
—Press   to erase and re-record your name.
—When you hear a tone, record your first and last name, then press  .
—Press   again to accept your recorded name. (Or, press   to replay your
recorded name, press   to add to your name, or press   to erase and re-record
your name.)
Mailbox Password
Your password prevents unauthorized access to your mailbox.
To change your password:
—Enter your mailbox as described on page 34. Then press   to select the Personal
Options Menu. 
—Press .
—If you want to have a password, enter a new password, using up to 12 digits.
If you do not want to use a password, skip this step.
—Press  . Voice Mail plays back your password if you entered one. 
—Press   to accept the password as entered. Or, press   if you want to erase and
re-enter your password.
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							PERSONAL OPTIONS
41AXXESS Analog Keyset and AXXESSORY Talk Guide
Voice Mail Message Envelope Contents
Each voice mail message is preceded by an “envelope” message that can include time
and date the message was left, the source of the message, and/or the message length.
To change your message envelope:
—Enter your mailbox as described on page 34. Then press   to select the Personal
Options Menu. 
—Press  . You can then do any of the following:
To enable or disable the time/date option, press  .
To enable or disable the message source option, press . 
To enable or disable the message length option, press  . 
To enable all options, press  . 
To disable the envelope, press  . 
To accept the envelope, press .
To return to the Personal Options menu without changing the envelope, press  .
Remote Messaging
Remote Messaging is a voice mail feature that can be enabled by your installer. If
your mailbox has this feature turned on, you may program a remote programming
“cascade” (a series of up to nine telephone numbers) for the voice mail system to call
when your mailbox receives new messages.
Each mailbox can have a Primary and an Alternate cascade of numbers. Each cascade
can be programmed to be used during specific days and times. For example, if you
want to be paged when you receive a message from 5-10 PM, on weekdays, you can
set up a Primary cascade. If you also want to receive pages for messages marked “pri-
ority” on the weekends, your Alternate cascade could be set for all day on Saturdays
and Sundays. If you need to enter more than one number (just in case the pager num-
ber is busy or out of service) you can enter up to nine numbers for each cascade.
If for some reason Voice Mail is not able to use your remote notification (due to busy
facilities or invalid programming), your mailbox will receive a message stating that
notification could not be completed.
To set up remote messaging:
—Enter your mailbox as described on page 34. Then press   to select the Personal
Options Menu. 
—Press .
—Press   to set up a Primary cascade OR press   to set up an Alternate cascade.
 Continued on next page
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PERSONAL OPTIONS
AXXESS Analog Keyset and AXXESSORY Talk Guide
—A prompt tells you what the cascades current status is. Perform one of the fol-
lowing steps.
 •To program a cascade level: Press   and enter the number of the level you
wish to program (1-9). You then have the following options:
—To enable or disable the cascade level: Press  . (You cannot enable the
level until a notification number is programmed.)
—To set up or change an extension or telephone number: Press  . Then
press   if it is an extension number OR press   if it is an outside
number. Then enter the number.
—To set up or change a pager number: Press  . Then enter the number.
 •To set up time of day for notification: Press  . Then enter the time you
want the message notification start and stop. Enter the times with two digits
for the hour and two digits for the minutes. If entering the time in 12-hour
format, you will be prompted to press   for AM or press   for PM. 
Note If you wish to have 24-hour notification, program the starting and end-
ing times to be the same.
 •To set up the days of the week for notification: Press  . Then select one
of the following: Press   for Monday-Friday,   for all days, or   to
select individual days. If you selected individual days, you will be prompted
to press digits 1-7 which correspond to the days Sunday through Saturday. 
 •To select all or priority-only message notification: Press . Then press
 for all messages or   for priority messages only.
—The list of options returns. Either select another option, as described above, or
press   to save the settings and exit.
Fax Destination
To change your Fax Destination Number:
—Enter your mailbox as described on page 34. Then press   to select the Personal
Options Menu.
—Press   for More Options and then press . 
—Enter the number of your fax destination, followed by  . 
—To accept press  . Or, to erase the number and re-enter it press  . 
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							PERSONAL OPTIONS
43AXXESS Analog Keyset and AXXESSORY Talk Guide
Call Screening Transfer Method
This feature is available only if your mailbox has the option enabled. Depending on
the Transfer Method you select, transferred calls from AXXESSORY Talk may be
unannounced (as usual), or one of the following may occur: 
•“Announce Only” Calls: Before Voice Mail transfers a call to you, a prompt
asks the caller to record his or her name. When you answer, you hear “You have a
call from (callers name).”
•“Screened” Calls: Before Voice Mail transfers a call to you, a prompt asks the
caller to record his or her name. When you answer, you hear “You have a call
from (callers name),” You can choose whether to accept the call. (See page 10.)
To change your Transfer Method (if allowed):
—Enter your mailbox as described on page 34. Then press   to select the Personal
Options Menu. 
—Press  . The system tells you what your current Transfer Method is. You can
then select the desired Transfer Method, as follows:
To select unannounced transfers, press  .
To select screened transfers, press .
To select announce only transfer, press  .
To return to the Personal Options menu without changing the Transfer Method,
press .
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USING THE VOICE MAIL DIRECTORY
AXXESS Analog Keyset and AXXESSORY Talk Guide
USING THE VOICE MAIL DIRECTORY
The mailbox and extension number directories can be used any time Voice Mail asks
you to enter a mailbox number. You use the keypad keys to enter the name. The sys-
tem then plays the closest matching directory name that corresponds to the entry. 
Press the keys to enter the name. The number of times a key is pressed determines
which character is entered, as shown below. When adjoining characters are under the
same key, press   to advance to the next character. For example, 5666 FWD
66337777 enters JONES.
If you press   at any time while spelling a name, the voice mail system will play a
helpful prompt instructing you how to enter a name. 
To use the directory:
—Dial the Voice Mail extension number, then press    for Directory Services.
—Enter the desired name, as described above, then press  . 
—The selected name is played. Do one of the following:
 •To accept the name, press  .
 •To hear the previous name in the directory, press . 
 •To hear additional information for the selected name (if allowed), press .
 •To hear the next name in the directory, press  . 
 •To spell a different name, press   and spell a new name as described above. 
 •To switch the first/last name sort order, press
 .
NUMBER OF TIMES KEY IS 
PRESSED
KEY12345
1- & ( ) 1
2A B C’2
3D E F ! 3
4G H I * 4
5J K L / 5
6M N O # 6
7P Q R S 7
8T U V ? 8
9W X Y Z 9
0@:.,0
FWD
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							DEFAULT FEATURE CODES
45AXXESS Analog Keyset and AXXESSORY Talk Guide

Use the blank spaces below to enter custom feature codes if your telephone system
has been reprogrammed with new codes.
O
UTSIDE LINE ACCESS CODES
EXTENSION NUMBERS
GENERAL FEATURE CODES
ACCESS CODE NAMEACCESS CODENEW CODE
Select Line Group 1-208  9201-9299, 93000-93107
Automatic Route Selection 9200
Emergency Call 911
Outgoing Call 8
EXTENSION NAMEEXTENSION NUMBERNEW NUMBER
Phone Extensions 1000-1511
Hunt Groups 2000-2074
Attendant 0
FEATURE NAMEFEATURE CODENEW CODE
Account Code – Following Calls 391
Account Code – Optional 390
ACD Agent Log In 326
ACD Agent Log Out 327
ACD Agent Log In/Out 328
ACD Agent Wrap-Up Terminate 329
Agent Help Request 375
Agent Help Reject 376
Answer (Ringing Call) 351
Automatic Intercom Access On/Off 361
Automatic Line Access On/Off 360
Automatic Line Answer 350
Background Music On/Off 313
Call Forward All Calls 355
   Call Forward If Busy 357
   Call Forward If No Answer 356
   Call Forward No Answer/Busy 358
Conference 5
Change Language 301
Data 340
Default Station 394
Directory 307
Display Time And Date 300
Do-Not-Disturb 370
   Do-Not-Disturb Cancel 371 
						

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DEFAULT FEATURE CODES
AXXESS Analog Keyset and AXXESSORY Talk Guide
GENERAL FEATURE CODES (CONTINUED)
FEATURE NAMEFEATURE CODENEW CODE
   Do-Not-Disturb On/Off 372
   Do-Not-Disturb Override 373
Feature Key Default 395
Group Listen 312
Handsfree On/Off 319
   Headset On 315
   Headset Off 316
Headset On/Off 317
Hold – Individual 336
Hold – System 335
Hookflash 330
Hunt Group Remove 322
Hunt Group Replace 323
Hunt Group Remove/Replace  324
Message 365
   Cancel Message That You Left 366
   Cancel Message On Your Phone 368
   Silent Message 367
Microphone Mute On/Off 314
Page 7
Page Receive On/Off 325
Program Baud Rate 393
Program Keys 397
Program Station Password 392
Queue (Callback) Request 6
Record-A-Call 385
Redial 380
Reminder Message 305
Reminder Message Cancel 306
Remote Programming 359
Reverse Transfer (Call Pick-Up) 4
Review Keys 396
Ring Intercom Always On/Off 377
Ring Tone Selection 398
Station Speed Dial 382
   Station Speed Dial Programming 383
System Forward Enable 352
   System Forward Disable 353
   System Forward On/Off 354
System Speed Dial 381
Switch Keymap 399
Transfer To Hold 346
Transfer To Ring 345