Inter-Tel Axxess Analog Keyset And Axxessory Talk Voice Mail Guide

							FORWARDING CALLS
17AXXESS Analog Keyset and AXXESSORY Talk Guide
FORWARDING CALLS
Manual Call Forwarding
With manual call forwarding, you can choose to send incoming calls to another exten-
sion number. You may also be able to forward calls to outside numbers, if your phone
is programmed to allow it.
To forward calls:
—Press   or enter one of the following feature codes:
 • (Call Forward All Calls): All incoming calls are forwarded without
ringing at your phone.
 • (Call Forward If No Answer): All incoming calls are forwarded if
they are not answered before a timer expires. (This timer is adjusted by the
installer; it cannot be changed at your phone.) 
 • (Call Forward If Busy): When your phone is busy, all incoming
calls are forwarded without ringing at your phone.
 • (Call Forward If No Answer or Busy): All incoming calls are for-
warded if your phone is busy or if you do not answer, as described above.
—Then do one of the following:
 •To forward to an outside telephone number: Select an outgoing line and dial
a telephone number.
 •To forward to an extension number: Dial the extension number.
 •To forward to your message center: Press .
To cancel any call forward request:
—Press  then .
Automatic System Forwarding
Your phone may be programmed with the automatic call forwarding feature called
“System Forwarding.” If so, you can use the following procedure to turn the System
Forwarding feature on and off.
To enable or disable System Forwarding:
—Dial .
FWD
355
356
357
358
MSG
FWDSPKR
354 
						

							18
STATION SPEED DIALING
AXXESS Analog Keyset and AXXESSORY Talk Guide
STATION SPEED DIALING
Storing Speed-Dial Numbers On Your Phone
You can store up to 10 personal speed-dial numbers and associated names in station
speed-dial “locations” 0-9. These locations are then dialed using a feature key or code
plus one of the numbers 0-9 on your keypad. Or, if you have programmable feature
keys, you can create Station Speed-Dial keys (as described on page 26) for one-touch
speed dialing.
To program your station speed-dial locations:
—With the handset in the cradle, dial  .
—Dial the location code 0-9 to be programmed OR press a Station Speed-Dial key
that you want to program (if you have one).
—Enter the desired name for the speed-dial number, as described below:
 •Remain in alphanumeric mode (MSG key lit): Press the keypad keys to enter
the desired characters. (Refer to the chart on page 21.) The number of times
a key is pressed determines which character is entered. For example, 533266
would enter “JEAN.” When adjoining characters are located under the same
key, press   once to advance to the next character. For example,
66FWD6667776 would enter “NORM.” (Note that letters correspond to the
letters printed on keypad keys 1-9.) Press   twice to leave a space.
Press   if you need to backspace.
 •Change to numeric mode: Press   and then press the keypad keys to
dial the desired numbers. Press   for a hyphen (-), press   for a colon (:),
press   to leave a space, or press   to backspace.
—Make sure your keyset is in alphanumeric mode, then press   to save the name.
—Dial the extension number or telephone number to be stored. If your number
includes an asterisk, pound, a hookflash (a quick hangup and release), or a
pause, press 
 once for an asterisk, twice for a pound, three times for a
hookflash, or four times for a pause. (Each pause or hookflash counts as one
digit.) You can enter more than one special character in a row by pressing 
between the characters. If necessary, press   to backspace and make correc-
tions OR press   to move to the next space.
Hint If you want to be able to dial outside telephone numbers without first select-
ing an outgoing line, enter a line access code (such as the Outgoing Call code “8”)
before the outside telephone number.
—Press   to save the name.
383
FWD
FWD
MUTE
MSG
#*
FWDMUTE
#
SPCL
FWD
MUTE
FWD
# 
						

							SYSTEM SPEED DIALING
19AXXESS Analog Keyset and AXXESSORY Talk Guide
To view the current programming of Station Speed-Dial keys:
—With the handset in the cradle, dial  .
—Press the Station Speed-Dial key to be viewed.
—Press   to exit.
To erase a station speed-dial name and/or number:
—With the handset in the cradle, dial  .
—Dial the location code 0-9 to be erased OR press the Station Speed-Dial key to be
erased.
—To remove the name, press   repeatedly until the name is erased.
—Press   to continue.
—To remove the number, press   repeatedly until the number is erased.
—Press   to exit.
Dialing Station Speed-Dial Numbers
—If necessary, select an outgoing line.
—Using a location number: Dial   and then the desired station speed-dial
location number (0-9).
Using a Station Speed-Dial key: Press the desired Station Speed-Dial key.
SYSTEM SPEED DIALING
Your system administrator can store up to 1000 speed-dial numbers in system speed-
dial “locations” 000-999. These speed-dial numbers can then be dialed using a feature
code or the SYS SPD feature key, plus one of the location numbers 000-999.
To view and/or dial system speed-dial numbers:
—Press  OR dial 
.
—Dial the location code (000-999) for the desired number. The number is dis-
played. 
—To dial the displayed number, press  .
396
#
383
MUTE
#
MUTE
#
382
SYS SPD381
# 
						

							20
REDIALING A NUMBER
AXXESS Analog Keyset and AXXESSORY Talk Guide
REDIALING A NUMBER
If you reach a busy number, are disconnected, or if there is no answer, the number in
your redial memory can be redialed easily. An outside line is automatically selected
and the telephone number is redialed. 
Your phone can be programmed to store, in redial memory, the last outside telephone
number that you dialed or an outside telephone number that you saved. (Your trainer
or system administrator can tell you whether your phone is programmed for “Last
Number Dialed” or “Last Number Saved” operation.) Choose the appropriate proce-
dure for your phone:
To use the Last Number Dialed feature (if enabled):
With or without the handset lifted, press  . A line is selected automatically
and the number is dialed.
To use the Last Number Saved feature (if enabled):
—To save a number: While the phone is idle or while listening to intercom dial
tone, press  .
—To redial the saved number: While on a call or after selecting a line, press
. A line is selected automatically and the number is dialed.
REDIAL
REDIAL
REDIAL 
						

							USING THE DIRECTORIES
21AXXESS Analog Keyset and AXXESSORY Talk Guide
USING THE DIRECTORIES
The optional directories allow display keyset users to “look up” extension numbers,
system speed-dial numbers, and feature codes, and their associated names.
 If searching for a name, you do not need to enter the full name. The system will find
the closest match and show the number and its associated name on your display. If
desired, you can then dial the displayed number.
To perform a directory search:
—With the handset in the cradle, press  .
—Press   for the intercom directory,   for the outside directory, or   for the
feature directory.
—Enter letters or numbers (up to 10 characters) as described below:
 •Remain in alphanumeric mode (MSG key lit): Press the keypad keys to enter
the desired characters. (See the chart below.) The number of times a key is
pressed determines which character is entered. For example, 77776444844
would enter SMITH. When adjoining characters are located under the same
key, press   once to advance to the next character. For example, 5666
FWD 66337777 would enter JONES. (Note that letters correspond to the let-
ters printed on keypad keys 1-9.) Press   once to advance and twice to
leave a space. Press   to backspace.
 •Change to numeric mode (MSG key unlit): Press the keypad keys to enter an
extension number. Press   to backspace.
—Press   to begin the search. If desired, you can use   or   to move
alphabetically through the directory. 
—To dial a number or feature code while it is displayed: Press .
NUMBER OF TIMES KEY IS PRESSED
KEY12345
67891011
ENGLISH CHARACTERS
KATAKANA CHARACTERS
1-&()1AIUEOa
2ABC’2
KAKIKUKEKOi
3DEF!3
SASHISUSESOu
4GHI *4
TACHITSUTETOe
5JKL/5
NANINUNENOo
6MNO#6
HAHIFUHEHOtsu
7PQRS7
MAMIMUMEMOya
8TUV?8
YAYUYO.,yu
9WXYZ9
RARIRUREROyo
0@:.,0
WAWONpabalong
307
123
FWD
FWD
MUTE
MUTE
#VOL UPVOL DN
# 
						

							22
USING DO-NOT-DISTURB MODE
AXXESS Analog Keyset and AXXESSORY Talk Guide
USING DO-NOT-DISTURB MODE
Placing your phone in do-not-disturb halts all pages and calls to your phone (except
for queue callbacks, recalls, and direct ring-in calls). Other users calling your phone
hear a repeating signal of four fast tones. If they have a display, they also see the do-
not-disturb message you have selected. There can be up to 20 different Do-Not-Dis-
turb messages in your telephone system. They can be changed by the system adminis-
trator, installer, or programmer. Your trainer or system administrator will give you a
list of Do-Not-Disturb Messages for your system. You can list them here for your
convenience:
To enable do-not-disturb:
—Press . 
—Dial the desired two-digit number for the message you wish to use OR press
 or   to scroll through the messages.
—If desired, customize the second display line by dialing the desired numbers or
letters as described below:
 •Remain in numeric mode (MSG key unlit): Press the keypad keys to dial the
desired numbers. Press   for a hyphen (-), press   for a colon (:), press
 to leave a space, or press   to backspace.
 •Change to alphanumeric mode: Press   and then press the keypad keys
to enter the desired characters. (Refer to the chart on page 21.) The number
of times a key is pressed determines which character is entered. For example,
33377744432999 enters FRIDAY. When adjoining characters are located
under the same key, press   once to advance to the next character. For
example, 6 FWD 666 FWD 6632999 enters MONDAY. (Note that letters
correspond to the letters printed on the keys.) Press   twice to leave a
space. Press   if you need to backspace.
—Press  OR lift and replace the handset.
To cancel do-not-disturb mode:
—Press .
DEFAULT MESSAGENEW MESSAGEDEFAULT MESSAGENEW MESSAGE
01 DO-NOT-DISTURB 11OUT OF TOWN ’TIL
02 LEAVE A MESSAGE 12 OUT OF OFFICE
03 IN MEETING UNTIL 13 OUT UNTIL
04 IN MEETING 14 WITH A CLIENT
05 ON VACATION ’TIL 15 WITH A GUEST
06 ON VACATION 16 UNAVAILABLE
07 CALL ME AT 17 IN CONFERENCE
08 AT THE DOCTOR 18 AWAY FROM DESK
09 ON A TRIP 19 GONE HOME
10 ON BREAK 20 OUT TO LUNCH
DND
VOL UPVOL DN
#*
FWDMUTE
MSG
FWD
FWD
MUTE
SPKR
DND 
						

							USING RECORD-A-CALL
23AXXESS Analog Keyset and AXXESSORY Talk Guide
USING RECORD-A-CALL
If your telephone system is equipped with an AXXESSORY Talk voice processing
unit, your phone may be programmed to use the Record-A-Call feature. If so, you can
dial a feature code whenever you want to record an ongoing call in a mailbox mes-
sage. You can retrieve the message later, just as you would any other mailbox mes-
sage.
To use the Record-A-Call feature:
—While on a call, press   and dial  .
—If required, dial the desired mailbox number. (Your phone may be programmed to
select the mailbox, or you may be required to dial it.)
—You hear a confirmation tone when the Record-A-Call feature is activated.
—To turn off Record-A-Call: Press   and dial   OR hang up. 
PAGING
The Paging feature allows announcements to be made through keyset speakers. If
your system is equipped with optional external paging equipment, announcements can
also be made through the external speaker(s).
There can be up to 10 paging zones. Each paging zone can contain different combina-
tions of keysets and the external paging equipment. Your trainer or system administra-
tor can tell you how your paging zones are programmed. You can list them here for
your convenience:
Making Pages
—Lift the handset and dial  .
—Dial the desired zone number (0-9).
—After the tone, make your announcement.
—Hang up.
To Turn Paging On Or Off
You can prevent your phone from receiving pages or allow it to receive pages again
using the Page Remove/Replace feature code described below. If your phone is
assigned to more than one page zone, all zones are removed or replaced at once; you
cannot turn off individual zones.
—Dial   to turn paging on or off.
SPCL385
SPCL385
 0 _______________________  5 _______________________
 1 _______________________  6 _______________________
 2 _______________________  7 _______________________
 3 _______________________  8 _______________________
 4 _______________________  9 _______________________
7
325 
						

							24
REMINDER MESSAGES
AXXESS Analog Keyset and AXXESSORY Talk Guide
REMINDER MESSAGES
Reminder messages are set, like an alarm clock, to signal you at a specified time. You
can select the message and time up to 24 hours in advance.
At the programmed time, the reminder message signals you with eight short tones and
your display shows the message. If your phone is busy, you still hear the tones and the
message displays for 10 seconds during the call, then the display returns after you
hang up. (Reminder displays interrupt, but do not affect, programming.)
There can be up to 20 different Reminder messages in your telephone system. They
can be changed by the system administrator, installer, or programmer. Your trainer or
system administrator will give you a list of Reminder Messages for your system. You
can list them here for your convenience:
To request a reminder message:
—With the handset in the cradle, dial  .
—Dial the desired two-digit number for the message that you want OR press 
or   scroll through the messages.
—While the desired message is displayed, press  .
—Enter the time you wish to receive the message in hours and minutes. For exam-
ple, 0900 = 9:00. (If you dial three digits, such as 900 for 9:00, press  .)
—If your system is set for 12-hour display format, press   for AM or   for PM.
(If it is set for 24-hour format, you do not need this step.)
To cancel all reminder message requests before they signal you:
—With the handset in the cradle, dial  .
To clear a received reminder message (you hear eight short tones and see a reminder
message display):
—With the handset in the cradle, press  .
DEFAULT MESSAGENEW MESSAGEDEFAULT MESSAGENEW MESSAGE
01 MEETING 11 CALL ENGINEERING
02 STAFF MEETING 12 CALL MARKETING
03 SALES MEETING 13 CALL ACCOUNTING
04 CANCEL MEETING 14 CANCEL DND
05 APPOINTMENT 15 CANCEL CALL FWD
06 PLACE CALL 16 TAKE MEDICATION
07 CALL CLIENT 17 MAKE RESERVATION
08 CALL CUSTOMER 18 REVIEW SCHEDULE
09 CALL HOME 19 LUNCH
10 CALL CORPORATE 20 REMINDER
305
VOL UP
VOL DN
#
#
12
306
* 
						

							REMOTE FEATURE ACCESS
25AXXESS Analog Keyset and AXXESSORY Talk Guide
REMOTE FEATURE ACCESS
Remote Feature Access allows you to place your phone in Do-Not-Disturb mode or
forward calls, either from another phone or through a special dial-up line. For your
convenience, a pocket-sized guide is attached to the card stapled in the middle of this
guide.
Remote Access Password
This password is used for Remote Feature Access, as described below.
To change the password from your phone:
—Dial .
—Enter your current password, followed by  . (At default the password is your
extension number.)
—Enter the new password followed by
 . You hear a confirmation tone.
—Enter the new password again for verification followed by  . You hear a confir-
mation tone.
To change the station password using remote programming: See below.
Remote Feature Access
—EITHER, Call your AXXESS number (provided by your system administrator). If
required, enter your password. 
OR, Use any phone on the system.
—Enter .
—Enter your extension number.
—Enter your password followed by  . You can now use any of the following fea-
tures.
To change the station password using Remote Programming:
—Enter .
—Enter the new password, followed by  .
—Enter the new password again for verification, followed by  .
To turn on Do-Not-Disturb:
—Enter .
—Enter message number (01-20) and, if desired, enter the optional second-
line message text.
—Hang up.
To turn off Do-Not-Disturb:
—Enter   and hang up.
Continued on next page
392
#
#
#
359
#
392
#
#
370
371 
						

							26
PROGRAMMING YOUR FEATURE KEYS
AXXESS Analog Keyset and AXXESSORY Talk Guide
To turn on Call Forward:
—Enter one of the following Call Forward feature codes.
All Calls ............................ 355
If No Answer .................... 356
If Busy .............................. 357
If No Answer or Busy....... 358
—Enter an extension number or enter an outside line access code followed
by a telephone number.
—Hang up.
To turn off Call Forward:
—Enter   and then press   and hang up.
PROGRAMMING YOUR FEATURE KEYS
Depending on how your system is programmed, some of your feature keys may be
designated as “user-programmable.” If so, you can program them with any of the fea-
ture codes listed on the back of this user guide or with extension numbers.
To program a user-programmable feature key:
—With the handset in the cradle, dial  .
—Press the feature key you want to program.
—Dial the feature code or extension number you want to store under that key.
(Refer to the back of this guide for default feature codes.)
To return all feature keys to their original default values:
—With the handset in the cradle, dial  .
To display the current feature key values:
—With the handset in the cradle, dial  .
—Press the feature key(s) you want displayed.
—Press   to hang up.
355#
397
395
396
SPKR