HP Officejet Pro 8500 User Manual

BSupport and warranty
The information in Maintain and troubleshoot  suggests solutions to common problems. If your
device is not operating correctly and those suggestions did not solve your problem, try using one
of the following support services to obtain assistance.
This section contains the following topics:
•
Obtain electronic support
•
Warranty
•
Ink cartridge warranty information
•
Obtain HP telephone support
•
Prepare the device for shipment
•
Pack the device
Obtain electronic support
To find...

Warranty
A.  Extent of limited warranty
    1.  Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which dur\ﻣation begins on the date of purchase by the 
customer.
    2.  For software products, HP’s limited warranty applies only to a failure to execute programming inst\ﻣructions. HP does not  warrant that the operation of any product will be interrupted or error f\ﻣree....

Ink cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP printing
device. This warranty does not cover HP ink products that have been refilled, remanufactured,
refurbished, misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the
end of warranty date has not been reached. The end of warranty date, in YYYY-MM format, may
be found on the product as indicated:
Ink cartridge...

Obtain HP telephone support
During the warranty period, you may obtain assistance from the HP Customer Care Center.
NOTE:HP does not provide telephone support for Linux printing. All support is provided
online at the following Web site: https://launchpad.net/hplip . Click the Ask a question button
to begin the support process.
The HPLIP Web site does not provide suppport for Windows or the Mac OS X. If you are
using these operating systems, see
www.hp.com/support .
This section contains the following...

• Valuable troubleshooting information for common problems
• Proactive device updates, support alerts, and HP newsgrams that are available whenyou register the HP all-in-one
3. Call HP support. Support options and availability vary by device, country/region, and language.
HP support by phone
The phone support numbers and associated costs listed here are those in effect at time of this
material publication. For the most current HP list of telephone support numbers and call-cost
information, see...

Telephone support numbers
For the most current list of telephone support numbers, see www.hp.com/support.
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Placing a call
Call HP support while you are in front of the computer and the HP all-in-one. Be prepared to
provide the following information:
• Model number (located on the label on the front of the device)
NOTE: In addition to the model name that appears on the front of the device, this
device has a specific model number. You can use this number to help determine which
supplies or accessories are available for your  product, as well as when obtaining support.
The model number is printed on a label...

HP Quick Exchange Service (Japan)
For instructions on how to pack your product for exchange, see Pack the device.
HP Korea customer support
Appendix B
254
Support and warranty
 

Prepare the device for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested
to send the device in for service, make sure you remove and keep the following items before
returning your device:
• The printheads and ink cartridges
• The control-panel faceplate
• The duplexer
• The output tray
• The power cord, USB cable, and any other cable connected to the device
• Any paper loaded in the input tray
• Remove any originals you might have loaded in the...

3.Remove the ink cartridges from their slots by grasping each between your thumb and
forefinger and pulling it firmly toward you.
4.Place the ink cartridges in an airtight plastic container so they will not dry out, and put them
aside. Do not send them with the device unless the HP customer support call agent instructs
you to.
5. Close the ink cartridge door and wait a few minutes for the print carriage to move back to its
home position (on the left side).
6. After the scanner is idle and has returned to...