HP Officejet Pro 8500 User Manual

Fax tones are recorded on my answering machineSolution:
• When you have an answering machine on  the same phone line you use for fax
calls, try connecting the answering machine directly to the device as described
in 
Case I: Shared voice/fax line with answering machine . If you do not connect
the answering machine as recommended, fax tones might be recorded on your
answering machine.
• Make sure the device is set to receive faxes automatically and that the  Rings
to Answer  setting is correct. The number...

Solution:Check the taskbar and ensure that the HP Digital Imaging monitor is
turned on at all times.
Cause: The computer selected to receive faxes is turned off.
Solution: Make sure the computer selected to receive faxes is switched on at all
times.
Cause: Different computers are configured for setup and receiving faxes and one
of them may be switched off.
Solution: If the computer receiving faxes is different from the one used for setup,
both computers should be switched on at all times.
Cause: There is...

If the self-test page printed incorrectly, see Solve printing problems.
Solve HP Digital Solutions problems
This section covers the following topics:
•
Solving HP Direct Digital Filing problems
•
Solving HP Digital Fax problems
Solving HP Direct Digital Filing problems
This section covers the following topics:
•
Common problems
•
Unable to scan to network folder
•
Unable to scan to e-mail
Common problems
Scanned images are incorrectly cropped when scanning using Automatic paper
size
Use the correct paper...

The software encounters HTTP errors during the setup process (Windows)
If you encounter any HTTP errors while using the Windows wizard, visit 
www.hp.com/
support for an explanation of these errors.
Unable to scan to network folder
NOTE: HP Direct Digital Filing does not support Active Directory
The computer where the network folder is located is turned off
Make sure the computer where the network folder is stored is turned on and
connected to the network.
The network folder has not been set up...

the SMTP server settings, see the documentation provided by your e-mail service
provider.
E-mail messages are sent to some recipients but not to others when sending to
multiple recipients
The e-mail addresses might not be correct or might not be recognized by the e-mail
server. Make sure that the e-mail addresses for all e-mail recipients have been
entered correctly in the HP Direct Digital Filing Setup Wizard or HP Setup Assistant.
Check your e-mail Inbox for any delivery notification failure messages...

require a username or password, and all users can read and write to the folder. Also,
the dialog box used to enable sharing is different from the standard, Windows sharing
dialog box.
However, to ensure that data sent from the HP Officejet Pro is secure, the HP Direct
Digital Filing Setup Wizard does not support SFS, and the computer displays the
standard sharing dialog box instead of the SFS dialog box. For more information, see
the documentation available for your operating system.
Solving HP Digital...

Incorrect date and time on faxes
If you are in a country/region that is observing Daylight Savings Time, the time stamp
for faxes might not always reflect the accurate time for your local time zone. In
addition, the default filename of faxes archived (which includes a time stamp) might
also be affected.
To see the correct times when faxes are received, print the fax log from the HP
Officejet Pro device control panel.
To enable the correct time to be reported on faxes during Daylight Savings Time, use
the...

◦Make sure the device is installed on the same subnet as the computers that
will be using the device.
◦ If the installation program cannot discover the device, print the network
configuration page, and enter the IP address manually in the installation
program. For more information, see 
Understand the network configuration page
• If you are using a computer running Windows, make sure that the network ports created in the device driver match the device IP address:
◦Print the device’s network configuration...

Step 2 - Restart components of the wireless network
Turn off the router and the HP device, and then turn them back on in this order: router
first, and then the HP device. If you still are unable to connect, turn off the router, HP
device, and your computer. Sometimes, turning off the power and then turning it back
on will recover a network communication issue.
Step 3 - Run the Wireless Network Test
For wireless networking issues, run the Wireless Network Test. To print a Wireless
Network Test page, press...

Make sure your computer is connected to your network
To check a wireless connection
1.Make sure that your computers wireless capability  has been turned on. (For more
information, see the documentation that came with your computer.)
2. If you are not using a unique network name (SSID), then it is possible that your
wireless computer could be connected to a nearby network that is not yours.
The following steps can help you determine if your computer is connected to your
network.
Windows
a. Click  Start,...