HP Officejet Pro 8500 User Manual

• If you are using a phone splitter, this can cause faxing problems. (A splitter is atwo-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the device directly to the telephone wall jack.
• Try connecting a working phone and phone cord to the telephone wall jack that you are using for the device and check for a dial tone. If you do not hear a dial
tone, contact your telephone company and have them check the line.
• Try to send or receive a test fax. If you can...

• Make sure you use the phone cord that came with the device. If you do not use
the supplied phone cord to connect from the telephone wall jack to the device,
you might not be able to send or  receive faxes. After you plug in the phone
cord that came with the device, run the fax test again.
You might need to connect the supplied phone cord to the adapter provided for
your country/region.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs...

• Make sure you use the phone cord that came with the device. If you do not use
the supplied phone cord to connect from the telephone wall jack to the device,
you might not be able to send or  receive faxes. After you plug in the phone
cord that came with the device, run the fax test again.
You might need to connect the supplied phone cord to the adapter provided for
your country/region.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs...

After you resolve any problems found, run the fax test again to make sure it
passes and the device is ready for faxing. If the  Dial Tone Detection test
continues to fail, contact your telephone company and have them check the phone
line.
The Fax Line Condition test failed
Solution:
• Make sure you connect the device to an analog phone line or you will not beable to send or receive faxes. To check if your phone line is digital, connect a
regular analog phone to the line and listen for a dial tone. If you...

The display always shows Phone Off HookSolution: You are using the wrong type of  phone cord. Make sure you are using
the phone cord that came with the device  to connect the device to your phone line.
If the phone cord that came with the device  is not long enough, you can use a
coupler to extend the length. You can purchase a coupler at an electronics store
that carries phone accessories. You will also need another phone cord, which can
be a standard phone cord that you might  already have in your home...

connected to the port labeled 1-LINE on the back of the device and the other
end to your telephone wall jack, as shown below.
You might need to connect the supplied phone cord to the adapter provided for
your country/region.
1Telephone wall jack
2Use the phone cord supplied in the box with the device to connect to the 1-LINE
port
You might need to connect the supplied phone cord to the adapter provide\
d for
your country/region.
If the phone cord that came with the device is not long enough, you can use...

• If you are using a DSL service and have connected a DSL filter, the filter mightbe blocking the fax tones. Try removing the filter and connecting the device
directly to the wall.
• Make sure the device is not connected to a telephone wall jack that is set up for digital phones. To check if your phone line is digital, connect a regular
analog phone to the line and listen for a dial tone. If you do not hear a normal
sounding dial tone, it might be a phone line set up for digital phones.
• If you are...

• Make sure the telephone you use to initiate the fax call is connected directly tothe device. To send a fax manually, the telephone must be connected directly
to the port labeled 2-EXT on the device, as shown below.
1Telephone wall jack
2Use the phone cord supplied in the box with the device to connect to the 1-LINE
port
You might need to connect the supplied phone cord to the adapter provide\
d for
your country/region.
3Telephone
• If you are sending a fax manually from your phone that is connected...

• If you have a computer dial-up modem on the same phone line with the device,check to make sure that the software that came with your modem is not set to
receive faxes automatically. Modems that are set up to receive faxes
automatically take over the phone line to receive all incoming faxes, which
prevents the device from receiving fax calls.
• If you have an answering machine on the same phone line with the device, you might have one of the following problems:
◦Your answering machine might not be set...

• If the device shares the same phone line with other types of phone equipment,such as an answering machine, a computer dial-up modem, or a multi-port
switch box, the fax signal level might be reduced. The signal level can also be
reduced if you use a splitter or connect extra cables to extend the length of
your phone. A reduced fax signal  can cause problems during fax reception.
To find out if other equipment is causing a problem, disconnect everything
except the device from the phone line, and  then...