HP Officejet Pro 8500 User Manual

Make sure that the HP device is connected to your network
If your device is not connected to the same network as your computer, you will not be
able to use the HP device over the network. Follow the steps described in this section
to find out if your device is actively connected to the correct network.
Make sure the HP device is on the network
1. If the HP device supports Ethernet networking and is connected to an Ethernet
network, make sure an Ethernet cable is not plugged into the back of the device....

Check to see if the firewall software is blocking communication
If you cannot access the EWS and are sure both the computer and HP device have
active connections to the same network, the firewall security software might be
blocking communication. Temporarily turn off any firewall security software running on
your computer and then try to access the EWS again. If you can access the EWS, try
using the HP device (for printing or scanning).
If you are able to access the EWS and use your HP device with the...

Mac OS X
1.Click  System Preferences  in the Dock, and then click  Print & Fax.
2. Select the HP device, and the click  Print Queue.
3. If Jobs Stopped  appears in the window that appears, click  Start Jobs.
If you can use the HP device after performing the steps above but find that the
symptoms persist as you continue to use the device, your firewall might be interfering.
If you still cannot use the HP device over the network, continue to the next section for
additional troubleshooting help.
Your...

If you are able to use the HP device over the network, your network setup was
successful.
If you still cannot use the HP device over the network or if you have to periodically
perform this step in order to use your device over the network, your firewall might be
interfering.
If this still does not work, there might  be a problem with your network configuration or
router. Contact the person who set up your network or the router manufacturer for help.
Add hardware addresses to a wireless access point...

◦Confirm that the memory card is working properly by testing it with other
devices.
◦ Make sure the files on the memory card are not encrypted.
• Check the memory card slot
◦Make sure that the memory card is fully  inserted into the correct slot. For more
information, see 
Insert a memory card .
NOTE: Make sure you are using the proper adapter for all mini memory
cards.
◦ Remove the memory card (when the light is not blinking) and shine a flashlight
into the empty slot. See if any of  the small pins...

Embedded Web server cannot be opened
Check your network setup
• Make sure you are not using a phone cord or a cross cable to connect the device
to the network. For more information, see 
Configure the device (Windows)  or
Configure the device (Mac OS X).
• Make sure the network cable is securely connected to the device.
• Make sure the network hub, switch, or router is turned on and working properly.
Check the computer
Make sure the computer that you are using is connected to the network.
Check your Web...

Hardware installation suggestions
Check the device
• Make sure that all packing tape and material have been removed from outside andinside the device.
• Make sure that the device is loaded with paper.
• Make sure that no lights are on or blinking except the Ready light, which should be on. If the Attention light is blinking, check for messages on the device control panel.
Check the hardware connections
• Make sure that any cords and cables that you are using are in good working order.
• Make sure that...

Software installation suggestions
Verify installation preliminaries
• Make sure to use the Starter CD that contains the correct installation software foryour operating system.
• Before installing software, make sure that all other programs are closed.
• If the computer does not recognize the path  to the CD-ROM drive that you type,
make sure that you are specifying the correct drive letter.
• If the computer cannot recognize the Starter  CD in the CD-ROM drive, inspect the
Starter CD for damage. You can...

Clear paper jams
If the paper was loaded in the input tray, you might need to clear the paper jam from
the duplexer.
Paper can also jam in the automatic  document feeder. Several common actions can
cause paper to jam the automatic document feeder:
• Placing too much paper in the document feeder tray. For information on the maximum number of sheets allowed in the automatic document feeder, see
Understand specifications for supported media .
• Using paper that is too thick or too thin for the device.
•...

c. If the jam is not there, push the latch on the top of the duplexer and lower its
cover. If the jam is inside, carefully remove it. Close the cover.
d. Reinsert the duplexer into the device.
3. Open the top cover and remove any debris.
4. If you have not found the jam and have Tray 2 installed, pull out the tray and
remove the jammed media, if possible. If not, do the following:
a. Ensure the device is turned off and disconnect the power cord.
b . Lift the device off Tray 2.
c . Remove the jammed media...