HP Officejet Pro 8500 User Manual

To clear a paper jam in the automatic document feeder
1.Lift the cover of the automatic document feeder.
2.Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might remain inside the
device. If you do not remove all the pieces of paper from the device, more
paper jams are likely to occur.
3. Close the cover of the automatic document feeder.
Avoid paper jams
To help avoid paper jams,...

•Fax Memory Full
•
Device Disconnected
•
Replace Cartridge(s) Soon
•
Cartridge Problem
•
Cartridge Problem
•
Paper Mismatch
•
The cartridge cradle cannot move.
•
Paper Jam
•
Paper Jam
•
The printer is out of paper.
•
Incompatible Cartridge(s)
•
Printer Offline
•
Printer Paused
•
Document failed to print
•
General printer error
Printhead(s) Missing
The following printhead appears to be missing, not detected, or incorrectly installed.
Use the following to correct the error:
•
To replace the printheads
•...

Replace Cartridge(s) Soon
Replace the cartridge soon.
Use the following to correct the error:
•
Replace the ink cartridges
•
Supplies
NOTE: Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace cartridges until prompted to do so.
For information on recycling used ink supplies, see 
HP inkjet supplies recycling
program ....

Use the following to correct the error:
•
Clear jams
•
Hardware installation suggestions
Paper Jam
There is a paper jam (or misfeed). Clear the jam and press  Resume on the printer.
Use the following to correct the error:
Clear jams
Paper Jam
There is a paper jam (or misfeed) in the  scan path. Clear the jam or re-insert the
document and restart the task.
Use the following to correct the error:
Clear jams
The printer is out of paper.
Load more paper and press  Resume on the front of the printer.
Use the...

Printer Paused
Your printer is currently paused.
Use the following to correct the error:
To check if the printer is paused or offline
1.Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click  Start, click  Control Panel , and
then click  Printers.
• Windows XP: On the Windows taskbar, click  Start, click  Control Panel , and
then click  Printers and Faxes .
2. Double-click the icon for your product to open the print queue.
3. On the  Printer menu,...

Chapter 11
242 Maintain and troubleshoot
 

AHP supplies and accessories
This section provides information on HP supplies and accessories for the device. The information
is subject to change. Visit the HP Web site (www.hpshopping.com ) for the latest updates. You
may also make purchases through the Web site.
This section contains the following topics:
•
Order printing supplies online
•
Accessories
•
Supplies
Order printing supplies online
To order supplies online or create a printable shopping list, open the HP Solution Center desktop
icon that...

Supplies
•Ink cartridges and printheads
•
HP media
Ink cartridges and printheads
Ordering cartridges online is not supported in all countries/regions. However, many countries
have information on ordering by telephone, locating a local store and printing a shopping list. In
addition, you can select the How to Buy option at  the top of the www.hp.com/buy /supplies page
to obtain information about purchasing HP products in your country.
Use only the replacement cartridges that have the same cartridge number...

HP media
To order media such as HP Premium Paper, go to www.hp.com.
HP recommends plain papers with the ColorLok logo for printing
and copying of everyday documents. All papers with the
ColorLok logo are independently tested to meet high standards
of reliability and print quality, and produce documents with crisp,
vivid color, bolder blacks, and that dry faster than ordinary plain
papers. Look for papers with the ColorLok logo in a variety of
weights and sizes from major paper manufacturers.
Supplies 245
 

Appendix A
246HP supplies and accessories