HP Officejet Pro 8000 User Manual

Solve network problems
NOTE:After correcting any of the following, run the installation program again.
General network troubleshooting
• If you are unable to install the device software, verify that:
◦All cable connections to the computer and the device are secure.
◦The network is operational, and the network hub is turned on.
◦All applications, including virus protection programs, spyware protection
programs, and firewalls, are closed or disabled for computers running Windows.
◦Make sure the device is...

Basic wireless troubleshooting
Perform the following steps in the order presented.
NOTE:If this is the first time you are setting up the wireless connection, and you
are using the included software, make sure that the USB cable is connected to the
device and the computer.
Step 1 - Make sure the wireless (802.11) light is turned on
If the blue light near the HP devices wireless button is not lit, the wireless capabilities
might not have been turned on. To turn on wireless, press and hold the Wireless...

Make sure your computer is connected to your network
To check a wired (Ethernet) connection
▲Many computers have indicator lights beside the port where the Ethernet cable
from the router connects to your computer. Usually there are two indicator lights,
one that is on and another that blinks. If your computer has indicator lights, check
to see if the indicator lights are on. If the lights are not on, try reconnecting the
Ethernet cable to the computer and the router. If you still do not see lights,...

If you are unable to get your computer connected to your network, contact the person
who set up your network or the router manufacturer as there might be a hardware
issue with either your router or computer.
If you are able to access the Internet and are using a computer running Windows, you
can also access HP Network Assistant at 
www.hp.com/sbso/wireless/tools-setup.html?
jumpid=reg_R1002_USEN for help in setting up a network. (This Web site is only
available in English.)
Make sure that the HP device...

accessing the devices embedded Web server (EWS). For more information, see
Embedded Web server.
To access the EWS
a. On your computer, open the Web browser you normally use to access the
Internet (for example, Internet Explorer or Safari). In the address box, type the
URL of the HP device as it was shown on the Network Configuration Page (for
example, http://192.168.1.101).
NOTE:If you are using a proxy server in your browser, you might need to
disable it to access the EWS.
b. If you can access the EWS,...

Mac OS X
1.Click System Preferences in the Dock, and then click Print & Fax.
2.Select the HP device, and the click Print Queue.
3.If Jobs Stopped appears in the window that appears, click Start Jobs.
If you can use the HP device after performing the steps above but find that the
symptoms persist as you continue to use the device, your firewall might be interfering.
If you still cannot use the HP device over the network, continue to the next section for
additional troubleshooting help.
Your wireless...

If you are able to use the HP device over the network, your network setup was
successful.
If you still cannot use the HP device over the network or if you have to periodically
perform this step in order to use your device over the network, your firewall might be
interfering.
If this still does not work, there might be a problem with your network configuration or
router. Contact the person who set up your network or the router manufacturer for help.
Add hardware addresses to a wireless access point (WAP)...

Check the printheads and ink cartridges
• Make sure that all of the printheads and ink cartridges are firmly installed in their
correct, colorcoded slot. Press down firmly on each one to ensure proper contact.
The device cannot work if they are not all installed.
• Make sure there are no pieces of the orange cap attached to the printhead.
• Make sure that all latches and covers are closed properly.
Software installation suggestions
Check the computer system
• Make sure that your computer is running one...

◦Make sure the device is installed on the same subnet as the computers that
will be using the device.
◦If the installation program cannot discover the device, print the network
configuration page, and enter the IP address manually in the installation
program. For more information, see 
Understand the network configuration or
wireless (some models only) status report.
• If you are using a computer running Windows, make sure that the network ports
created in the device driver match the device IP address:...

Clear jams
Occasionally, media becomes jammed during a job. Try the following remedies before
you attempt to clear the jam.
• Make sure that you are printing with media that meets specifications. For more
information, see 
Select print media.
• Make sure to print with media that is not wrinkled, folded, or damaged.
• Make sure that the input trays are loaded correctly and are not too full. For more
information, see 
Load media.
•
Clear a jam in the device
•
Tips for avoiding jams
Clear a jam in the...