HP Officejet Pro 8000 User Manual

							
A809
User Guide
OFFICEJET PRO 8000
 
						

							HP Officejet Pro 8000 (A809) Printer
Series
User Guide
 
						

							Copyright information
© 2009 Copyright Hewlett-Packard
Development Company, L.P.
Hewlett-Packard Company
notices
The information contained in this
document is subject to change without
notice.
All rights reserved. Reproduction,
adaptation, or translation of this
material is prohibited without prior
written permission of Hewlett-
Packard, except as allowed under
copyright laws.
The only warranties for HP products
and services are set forth in the
express warranty statements
accompanying such products and
services. Nothing herein should be
construed as constituting an
additional warranty. HP shall not be
liable for technical or editorial errors
or omissions contained herein.
Acknowledgements
Windows and Windows XP are U.S.
registered trademarks of Microsoft
Corporation. Windows Vista is either a
registered trademark or trademark of
Microsoft Corporation in the United
States and/or other countries.
Safety information
Always follow basic safety
precautions when using this product
to reduce risk of injury from fire or
electric shock.
1. Read and understand all
instructions in the documentation that
comes with the device.
2. Observe all warnings and
instructions marked on the product.
3. Unplug this product from wall
outlets before cleaning.
4. Do not install or use this product
near water, or when you are wet.
5. Install the product securely on a
stable surface.
6. Install the product in a protected
location where no one can step on or
trip over the line cord, and the line
cord cannot be damaged.
7. If the product does not operate
normally, see 
Maintain andtroubleshoot.
8. There are no user-serviceable parts
inside. Refer servicing to qualified
service personnel.
9. Use only the external power
adaptor/battery provided with the
device.
 
						

							Contents
1 Get started
Find other resources for the product .........................................................................................7
Find the device model number .................................................................................................8
Accessibility ..............................................................................................................................9
Understand the device parts .....................................................................................................9
Front view .........................................................................................................................10
Control panel ....................................................................................................................10
Back view .........................................................................................................................11
Connection information ...........................................................................................................11
Turn off the device ..................................................................................................................12
Eco-Tips .................................................................................................................................12
2 Install the accessories
Install the duplexer .................................................................................................................13
Install Tray 2 ...........................................................................................................................13
Turn on accessories in the printer driver .................................................................................14
To turn on accessories on Windows computers ...............................................................14
To turn on accessories on Macintosh computers .............................................................. 14
3 Use the device
Select print media ...................................................................................................................15
Recommended papers for printing .................................................................................... 15
Tips for selecting and using print media ...........................................................................17
Understand specifications for supported media ................................................................18
Understand supported sizes .......................................................................................18
Understand supported media types and weights ........................................................20
Set minimum margins .......................................................................................................21
Load media .............................................................................................................................22
Configure trays .......................................................................................................................23
Change print settings ..............................................................................................................24
To change settings from an application for current jobs (Windows) .................................. 25
To change default settings for all future jobs (Windows) ..................................................25
To change settings (Mac OS X) ........................................................................................25
Print on both sides (duplexing) ...............................................................................................25
Guidelines for printing on both sides of a page .................................................................26
Perform duplexing .............................................................................................................26
Print on special and custom-sized media ...............................................................................27
Print borderless ......................................................................................................................28
To print a borderless document (Windows) ......................................................................28
To print a borderless document (Mac OS X) ....................................................................28
Print a Web page (Windows only) ..........................................................................................29
Cancel a print job ....................................................................................................................29
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							4 Configure and manage
Manage the device .................................................................................................................31
Monitor the device ............................................................................................................32
Administer the device .......................................................................................................33
Use device management tools ...............................................................................................34
Embedded Web server .....................................................................................................34
To open the embedded Web server ...........................................................................34
Embedded Web server pages ....................................................................................35
HP Toolbox (Windows) .....................................................................................................36
Open the HP Toolbox .................................................................................................36
HP Toolbox tabs .........................................................................................................37
Network Toolbox .........................................................................................................38
Use the HP Solution Center (Windows) ............................................................................38
HP Printer Utility (Mac OS X) ............................................................................................38
Open the HP Printer Utility ..........................................................................................38
HP Printer Utility panels ..............................................................................................39
Use the HP Device Manager ......................................................................................40
Understand the self-test diagnostic page ................................................................................40
Understand the network configuration or wireless (some models only) status report .............41
Configure the device (Windows) .............................................................................................43
Direct connection ..............................................................................................................43
To install the software before connecting the device (recommended) ........................43
To connect the device before installing the software ..................................................43
To share the device on a locally shared network ........................................................44
Network connection ..........................................................................................................44
Install the device on a network .................................................................................... 45
Install the device software on client computers ........................................................... 45
Install the printer driver using Add Printer ...................................................................46
Install the device in a pure IPV6 network environment ...............................................46
Configure the device (Mac OS X) ...........................................................................................47
To install the software for network or direct connection ....................................................47
To share the device on a locally shared network ..............................................................47
Set up the device for wireless communication (some models only) ........................................48
Understand 802.11 wireless network settings ..................................................................49
To set up wireless communication using the installer (Windows) .....................................50
To set up the device for wireless communication using the installer (Mac OS X) .............50
Connect the device using an ad hoc wireless network connection ...................................51
To turn off wireless communication ..................................................................................51
Configure your firewall to work with HP devices ...............................................................51
Change the connection method ........................................................................................52
Guidelines for ensuring wireless network security ............................................................53
To add hardware addresses to a wireless access point .............................................53
Other guidelines ..........................................................................................................53
Uninstall and reinstall the software .........................................................................................54
5 Maintain and troubleshoot
Supported ink cartridges .........................................................................................................57
Replace the ink cartridges ......................................................................................................58
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							Maintain the printheads ..........................................................................................................59
To check printhead health ................................................................................................59
To print the print quality diagnostic page ..........................................................................59
To align the printheads .....................................................................................................61
To clean the printheads ....................................................................................................61
To clean the printhead contacts manually ........................................................................62
To calibrate the linefeed ...................................................................................................64
To replace the printheads .................................................................................................64
Store printing supplies ............................................................................................................66
Store ink cartridges ...........................................................................................................66
Store printheads ...............................................................................................................66
Troubleshooting tips and resources ........................................................................................66
Solve printing problems ..........................................................................................................67
The device shuts down unexpectedly ...............................................................................67
The device is not responding (nothing prints) ...................................................................67
Printer lights are blinking ..................................................................................................68
Device takes a long time to print .......................................................................................68
Placement of the text or graphics is wrong .......................................................................69
The device prints half a page, then ejects the paper ........................................................69
Device is printing from the wrong input tray ......................................................................70
Poor print quality and unexpected printouts ............................................................................70
General print quality troubleshooting ................................................................................70
Meaningless characters print ............................................................................................71
Ink is smearing .................................................................................................................71
Ink is not filling the text or graphics completely .................................................................72
Output is faded or dull colored ..........................................................................................72
Colors are printing as black and white ..............................................................................72
Wrong colors are printing ..................................................................................................72
Printout shows bleeding colors .........................................................................................72
The printout has a horizontal band of distortion near the bottom of a borderless print . . . . .73
Colors do not line up properly ...........................................................................................73
Text or graphics are streaked ...........................................................................................74
Something on the page is missing or incorrect .................................................................74
Solve paper-feed problems .....................................................................................................74
Optional Tray 2 cannot be inserted ...................................................................................74
Media stops halfway .........................................................................................................74
Another paper-feed problem is occurring ..........................................................................74
Solve device management problems ......................................................................................76
Embedded Web server cannot be opened .......................................................................76
Solve network problems .........................................................................................................77 Contents
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							Solve wireless problems .........................................................................................................77
Basic wireless troubleshooting .........................................................................................78
Advanced wireless troubleshooting ..................................................................................78
Make sure your computer is connected to your network .............................................79
Make sure that the HP device is connected to your network ......................................80
Check to see if the firewall software is blocking communication .................................81
Make sure the HP device is online and ready .............................................................81
Your wireless router is using a hidden SSID ...............................................................82
Make sure the wireless version of the HP device is set as the default printer
driver (Windows only) .................................................................................................82
Make sure the HP Network Devices Support service is running (Windows only) ........ 82
Add hardware addresses to a wireless access point (WAP) .......................................83
Troubleshoot installation issues ..............................................................................................83
Hardware installation suggestions ....................................................................................83
Software installation suggestions ...................................................................................... 84
Solve network problems ...................................................................................................84
Clear jams ..............................................................................................................................86
Clear a jam in the device ..................................................................................................86
Tips for avoiding jams .......................................................................................................87
Errors ......................................................................................................................................87
Printhead(s) Missing - The following printhead appears to be missing, not detected,
or incorrectly installed .......................................................................................................88
Incompatible Printhead - The following printhead is not intended for use in this
printer ...............................................................................................................................88
Printhead problem - The following printhead has a problem .............................................88
Device Disconnected ........................................................................................................88
Replace Cartridge(s) Soon - Replace the following cartridge soon ................................... 88
Cartridge Problem - The following cartridge appears to be missing or damaged .............. 89
Cartridge Problem - The following cartridge must be replaced .........................................89
Paper Mismatch - Paper detected does not match paper size or type selected ...............89
The cartridge cradle cannot move. Please turn device power off. Check device for
paper jam or other obstruction ..........................................................................................89
Paper Jam - There is a paper jam (or misfeed). Clear the jam and press the
Resume button on the printer ...........................................................................................89
The printer is out of paper. Load more paper and press the Resume button on the
front of the printer .............................................................................................................89
Incompatible Cartridge(s) - The following cartridge is not intended for use in this
printer. ..............................................................................................................................90
Printer Offline - Your printer is currently offline .................................................................90
Printer Paused - Your printer is currently paused .............................................................90
Document failed to print - The job failed to print due to an error in the printing
system ..............................................................................................................................91
General printer error..........................................................................................................91
6 Control-panel lights reference
Interpreting control-panel lights ..............................................................................................92
A HP supplies and accessories
Order printing supplies online .................................................................................................97
Accessories ............................................................................................................................97
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							Supplies ..................................................................................................................................98
Ink cartridges and printheads ...........................................................................................98
HP media ..........................................................................................................................98
B Support and warranty
Obtain electronic support ........................................................................................................99
Hewlett-Packard limited warranty statement .........................................................................100
Ink cartridge warranty information ......................................................................................... 101
Obtain HP telephone support ...............................................................................................102
Before you call ................................................................................................................102
Support process .............................................................................................................. 102
HP support by phone ......................................................................................................103
Phone support period ...............................................................................................103
Telephone support numbers .....................................................................................104
Placing a call .............................................................................................................105
After the phone support period .................................................................................105
Additional warranty options .............................................................................................105
HP Quick Exchange Service (Japan) ..............................................................................106
HP Korea customer support ...........................................................................................106
Prepare the device for shipment ...........................................................................................107
Remove the ink cartridges and printheads before shipment ...........................................107
Pack the device ....................................................................................................................109
C Device specifications
Physical specifications ..........................................................................................................111
Product features and capacities ...........................................................................................112
Processor and memory specifications ..................................................................................112
System requirements ............................................................................................................112
Network protocol specifications ............................................................................................113
Embedded Web server specifications ................................................................................... 114
Print resolution ......................................................................................................................114
Environmental specifications ................................................................................................114
Electrical specifications .........................................................................................................114
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779) ...............115
D Regulatory information
FCC statement .....................................................................................................................116
Notice to users in Korea .......................................................................................................117
VCCI (Class B) compliance statement for users in Japan ....................................................117
Notice to users in Japan about the power cord .....................................................................117
Toxic and hazardous substance table ..................................................................................117
Regulatory information for wireless products ........................................................................118
Exposure to radio frequency radiation ............................................................................118
Notice to users in Brazil ..................................................................................................118
Notice to users in Canada ..............................................................................................118
Notice to users in Taiwan ...............................................................................................119
European Union regulatory notice ..................................................................................120
Regulatory model number ....................................................................................................120
Declaration of conformity ......................................................................................................121 Contents
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							Environmental product stewardship program .......................................................................123
Paper use .......................................................................................................................123
Plastics ...........................................................................................................................123
Material safety data sheets .............................................................................................123
Recycling program ..........................................................................................................123
HP inkjet supplies recycling program ..............................................................................123
Disposal of waste equipment by users in private households in the European Union ....124
Power consumption ........................................................................................................125
Chemical Substances .....................................................................................................125
Third-party licenses ..............................................................................................................126
Index...........................................................................................................................................131
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