HP Officejet Pro 8000 User Manual
Have a look at the manual HP Officejet Pro 8000 User Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 1114 HP manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
![](/img/blank.gif)
HP Officejet Pro 8000 (A809) Printer Series User Guide
![](/img/blank.gif)
Copyright information © 2009 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett- Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Acknowledgements Windows and Windows XP are U.S. registered trademarks of Microsoft Corporation. Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. Safety information Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. 1. Read and understand all instructions in the documentation that comes with the device. 2. Observe all warnings and instructions marked on the product. 3. Unplug this product from wall outlets before cleaning. 4. Do not install or use this product near water, or when you are wet. 5. Install the product securely on a stable surface. 6. Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged. 7. If the product does not operate normally, see Maintain andtroubleshoot. 8. There are no user-serviceable parts inside. Refer servicing to qualified service personnel. 9. Use only the external power adaptor/battery provided with the device.
![](/img/blank.gif)
Contents 1 Get started Find other resources for the product .........................................................................................7 Find the device model number .................................................................................................8 Accessibility ..............................................................................................................................9 Understand the device parts .....................................................................................................9 Front view .........................................................................................................................10 Control panel ....................................................................................................................10 Back view .........................................................................................................................11 Connection information ...........................................................................................................11 Turn off the device ..................................................................................................................12 Eco-Tips .................................................................................................................................12 2 Install the accessories Install the duplexer .................................................................................................................13 Install Tray 2 ...........................................................................................................................13 Turn on accessories in the printer driver .................................................................................14 To turn on accessories on Windows computers ...............................................................14 To turn on accessories on Macintosh computers .............................................................. 14 3 Use the device Select print media ...................................................................................................................15 Recommended papers for printing .................................................................................... 15 Tips for selecting and using print media ...........................................................................17 Understand specifications for supported media ................................................................18 Understand supported sizes .......................................................................................18 Understand supported media types and weights ........................................................20 Set minimum margins .......................................................................................................21 Load media .............................................................................................................................22 Configure trays .......................................................................................................................23 Change print settings ..............................................................................................................24 To change settings from an application for current jobs (Windows) .................................. 25 To change default settings for all future jobs (Windows) ..................................................25 To change settings (Mac OS X) ........................................................................................25 Print on both sides (duplexing) ...............................................................................................25 Guidelines for printing on both sides of a page .................................................................26 Perform duplexing .............................................................................................................26 Print on special and custom-sized media ...............................................................................27 Print borderless ......................................................................................................................28 To print a borderless document (Windows) ......................................................................28 To print a borderless document (Mac OS X) ....................................................................28 Print a Web page (Windows only) ..........................................................................................29 Cancel a print job ....................................................................................................................29 1
![](/img/blank.gif)
4 Configure and manage Manage the device .................................................................................................................31 Monitor the device ............................................................................................................32 Administer the device .......................................................................................................33 Use device management tools ...............................................................................................34 Embedded Web server .....................................................................................................34 To open the embedded Web server ...........................................................................34 Embedded Web server pages ....................................................................................35 HP Toolbox (Windows) .....................................................................................................36 Open the HP Toolbox .................................................................................................36 HP Toolbox tabs .........................................................................................................37 Network Toolbox .........................................................................................................38 Use the HP Solution Center (Windows) ............................................................................38 HP Printer Utility (Mac OS X) ............................................................................................38 Open the HP Printer Utility ..........................................................................................38 HP Printer Utility panels ..............................................................................................39 Use the HP Device Manager ......................................................................................40 Understand the self-test diagnostic page ................................................................................40 Understand the network configuration or wireless (some models only) status report .............41 Configure the device (Windows) .............................................................................................43 Direct connection ..............................................................................................................43 To install the software before connecting the device (recommended) ........................43 To connect the device before installing the software ..................................................43 To share the device on a locally shared network ........................................................44 Network connection ..........................................................................................................44 Install the device on a network .................................................................................... 45 Install the device software on client computers ........................................................... 45 Install the printer driver using Add Printer ...................................................................46 Install the device in a pure IPV6 network environment ...............................................46 Configure the device (Mac OS X) ...........................................................................................47 To install the software for network or direct connection ....................................................47 To share the device on a locally shared network ..............................................................47 Set up the device for wireless communication (some models only) ........................................48 Understand 802.11 wireless network settings ..................................................................49 To set up wireless communication using the installer (Windows) .....................................50 To set up the device for wireless communication using the installer (Mac OS X) .............50 Connect the device using an ad hoc wireless network connection ...................................51 To turn off wireless communication ..................................................................................51 Configure your firewall to work with HP devices ...............................................................51 Change the connection method ........................................................................................52 Guidelines for ensuring wireless network security ............................................................53 To add hardware addresses to a wireless access point .............................................53 Other guidelines ..........................................................................................................53 Uninstall and reinstall the software .........................................................................................54 5 Maintain and troubleshoot Supported ink cartridges .........................................................................................................57 Replace the ink cartridges ......................................................................................................58 2
![](/img/blank.gif)
Maintain the printheads ..........................................................................................................59 To check printhead health ................................................................................................59 To print the print quality diagnostic page ..........................................................................59 To align the printheads .....................................................................................................61 To clean the printheads ....................................................................................................61 To clean the printhead contacts manually ........................................................................62 To calibrate the linefeed ...................................................................................................64 To replace the printheads .................................................................................................64 Store printing supplies ............................................................................................................66 Store ink cartridges ...........................................................................................................66 Store printheads ...............................................................................................................66 Troubleshooting tips and resources ........................................................................................66 Solve printing problems ..........................................................................................................67 The device shuts down unexpectedly ...............................................................................67 The device is not responding (nothing prints) ...................................................................67 Printer lights are blinking ..................................................................................................68 Device takes a long time to print .......................................................................................68 Placement of the text or graphics is wrong .......................................................................69 The device prints half a page, then ejects the paper ........................................................69 Device is printing from the wrong input tray ......................................................................70 Poor print quality and unexpected printouts ............................................................................70 General print quality troubleshooting ................................................................................70 Meaningless characters print ............................................................................................71 Ink is smearing .................................................................................................................71 Ink is not filling the text or graphics completely .................................................................72 Output is faded or dull colored ..........................................................................................72 Colors are printing as black and white ..............................................................................72 Wrong colors are printing ..................................................................................................72 Printout shows bleeding colors .........................................................................................72 The printout has a horizontal band of distortion near the bottom of a borderless print . . . . .73 Colors do not line up properly ...........................................................................................73 Text or graphics are streaked ...........................................................................................74 Something on the page is missing or incorrect .................................................................74 Solve paper-feed problems .....................................................................................................74 Optional Tray 2 cannot be inserted ...................................................................................74 Media stops halfway .........................................................................................................74 Another paper-feed problem is occurring ..........................................................................74 Solve device management problems ......................................................................................76 Embedded Web server cannot be opened .......................................................................76 Solve network problems .........................................................................................................77 Contents 3
![](/img/blank.gif)
Solve wireless problems .........................................................................................................77 Basic wireless troubleshooting .........................................................................................78 Advanced wireless troubleshooting ..................................................................................78 Make sure your computer is connected to your network .............................................79 Make sure that the HP device is connected to your network ......................................80 Check to see if the firewall software is blocking communication .................................81 Make sure the HP device is online and ready .............................................................81 Your wireless router is using a hidden SSID ...............................................................82 Make sure the wireless version of the HP device is set as the default printer driver (Windows only) .................................................................................................82 Make sure the HP Network Devices Support service is running (Windows only) ........ 82 Add hardware addresses to a wireless access point (WAP) .......................................83 Troubleshoot installation issues ..............................................................................................83 Hardware installation suggestions ....................................................................................83 Software installation suggestions ...................................................................................... 84 Solve network problems ...................................................................................................84 Clear jams ..............................................................................................................................86 Clear a jam in the device ..................................................................................................86 Tips for avoiding jams .......................................................................................................87 Errors ......................................................................................................................................87 Printhead(s) Missing - The following printhead appears to be missing, not detected, or incorrectly installed .......................................................................................................88 Incompatible Printhead - The following printhead is not intended for use in this printer ...............................................................................................................................88 Printhead problem - The following printhead has a problem .............................................88 Device Disconnected ........................................................................................................88 Replace Cartridge(s) Soon - Replace the following cartridge soon ................................... 88 Cartridge Problem - The following cartridge appears to be missing or damaged .............. 89 Cartridge Problem - The following cartridge must be replaced .........................................89 Paper Mismatch - Paper detected does not match paper size or type selected ...............89 The cartridge cradle cannot move. Please turn device power off. Check device for paper jam or other obstruction ..........................................................................................89 Paper Jam - There is a paper jam (or misfeed). Clear the jam and press the Resume button on the printer ...........................................................................................89 The printer is out of paper. Load more paper and press the Resume button on the front of the printer .............................................................................................................89 Incompatible Cartridge(s) - The following cartridge is not intended for use in this printer. ..............................................................................................................................90 Printer Offline - Your printer is currently offline .................................................................90 Printer Paused - Your printer is currently paused .............................................................90 Document failed to print - The job failed to print due to an error in the printing system ..............................................................................................................................91 General printer error..........................................................................................................91 6 Control-panel lights reference Interpreting control-panel lights ..............................................................................................92 A HP supplies and accessories Order printing supplies online .................................................................................................97 Accessories ............................................................................................................................97 4
![](/img/blank.gif)
Supplies ..................................................................................................................................98 Ink cartridges and printheads ...........................................................................................98 HP media ..........................................................................................................................98 B Support and warranty Obtain electronic support ........................................................................................................99 Hewlett-Packard limited warranty statement .........................................................................100 Ink cartridge warranty information ......................................................................................... 101 Obtain HP telephone support ...............................................................................................102 Before you call ................................................................................................................102 Support process .............................................................................................................. 102 HP support by phone ......................................................................................................103 Phone support period ...............................................................................................103 Telephone support numbers .....................................................................................104 Placing a call .............................................................................................................105 After the phone support period .................................................................................105 Additional warranty options .............................................................................................105 HP Quick Exchange Service (Japan) ..............................................................................106 HP Korea customer support ...........................................................................................106 Prepare the device for shipment ...........................................................................................107 Remove the ink cartridges and printheads before shipment ...........................................107 Pack the device ....................................................................................................................109 C Device specifications Physical specifications ..........................................................................................................111 Product features and capacities ...........................................................................................112 Processor and memory specifications ..................................................................................112 System requirements ............................................................................................................112 Network protocol specifications ............................................................................................113 Embedded Web server specifications ................................................................................... 114 Print resolution ......................................................................................................................114 Environmental specifications ................................................................................................114 Electrical specifications .........................................................................................................114 Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779) ...............115 D Regulatory information FCC statement .....................................................................................................................116 Notice to users in Korea .......................................................................................................117 VCCI (Class B) compliance statement for users in Japan ....................................................117 Notice to users in Japan about the power cord .....................................................................117 Toxic and hazardous substance table ..................................................................................117 Regulatory information for wireless products ........................................................................118 Exposure to radio frequency radiation ............................................................................118 Notice to users in Brazil ..................................................................................................118 Notice to users in Canada ..............................................................................................118 Notice to users in Taiwan ...............................................................................................119 European Union regulatory notice ..................................................................................120 Regulatory model number ....................................................................................................120 Declaration of conformity ......................................................................................................121 Contents 5
![](/img/blank.gif)
Environmental product stewardship program .......................................................................123 Paper use .......................................................................................................................123 Plastics ...........................................................................................................................123 Material safety data sheets .............................................................................................123 Recycling program ..........................................................................................................123 HP inkjet supplies recycling program ..............................................................................123 Disposal of waste equipment by users in private households in the European Union ....124 Power consumption ........................................................................................................125 Chemical Substances .....................................................................................................125 Third-party licenses ..............................................................................................................126 Index...........................................................................................................................................131 6