HP Officejet Pro 8000 User Manual

							• The device can print a configuration page. For more information, see Understand
the self-test diagnostic page.
• The device is set as the current or default printer. For Windows, set it as the
default in the Printers folder. For Mac OS X, set it as the default in the Printer
Setup Utility (Mac OS X (v10.4), for Mac OS X (v10.5) open System Preferences,
select Print & Fax, and then select the device from the Default Printer drop-down
list.) See your computers documentation for more information.
•Pause Printing is not selected if you are using a computer running Windows.
• You are not running too many programs when you are performing a task. Close
programs that you are not using or restart the computer before attempting the task
again.
To set a static IP address
1.Open the embedded Web server, click the Networking tab, click Wired (802.3) or
Wireless (802.11) in the left pane, and then click the IPv4 Configuration or IPv6
Configuration sub-tab.
2.Select Manual IP, and then type the static IP address in the Manual IP Address
box.
3.Enter the Manual Subnet Mask and the Manual Default Gateway, if necessary,
and then click Apply.
CAUTION:Changing the IP address can disrupt the current connection to the
embedded Web server.
Solve printing problems
•The device shuts down unexpectedly
•
The device is not responding (nothing prints)
•
Printer lights are blinking
•
Device takes a long time to print
•
Placement of the text or graphics is wrong
•
The device prints half a page, then ejects the paper
•
Device is printing from the wrong input tray
The device shuts down unexpectedly
Check the power and power connections
Make sure the device is connected firmly to a functioning alternating current (AC)
power outlet. For voltage requirements, see 
Electrical specifications.
The device is not responding (nothing prints)
If the device supports wireless communication, see also Solve wireless problems.
Check the device setup
For more information, see 
Troubleshooting tips and resources.
Solve printing problems67
 
						

							Check the printhead initialization
When printheads are installed or replaced, the device automatically prints a few
alignment pages to align the printheads. This process takes about 20 minutes. Until
this process is complete, only the automatic alignment pages can be printed.
Check the device software installation
If the device is turned off when printing, an alert message should appear on your
computer screen; otherwise, the device software might not be installed correctly. To
resolve this, uninstall the software completely, and then reinstall the device software.
For more information, see 
Uninstall and reinstall the software.
Check the cable connections
• Make sure both ends of the network/USB cable are secure.
• If the device is connected to a network, check the following:
◦Check the Network button on the control panel. If an active network cable is
connected to the device, the light will be green.
◦Make sure you are not using a phone cord to connect the device.
◦The network hub, switch, or router is turned on and working properly.
Check the device setup for a network environment
Ensure the correct device driver and printer driver port are being used. For more
information about network connections, see 
Configure the device (Windows),
Configure the device (Mac OS X), or the documentation provided by your network
vendors.
Check any personal firewall software installed on the computer
The personal software firewall is a security program that protects a computer from
intrusion. However, the firewall might block communication between the computer and
the device. If there is a problem communicating with the device, try temporarily
disabling the firewall. If the problem persists, the firewall is not the source of the
communication problem. Re-enable the firewall. For more information, see 
Configure
your firewall to work with HP devices.
Printer lights are blinking
Check the error messages. For more information, see Control-panel lights reference.
Use the following steps to try and solve the problem:
• Remove and reinstall the printhead
• Clean the printhead contacts manually
• Replace the printhead
Device takes a long time to print
Check the system configuration
Make sure the computer meets the minimum system requirements for the device. For
more information, see 
System requirements.
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							Check the device software settings
Print speed is slower when Best or Maximum dpi is selected as the print quality. To
increase the print speed, select different print settings in the device driver. For more
information, see 
Change print settings.
Check for radio interference
If the device is connected using wireless communication and is printing slowly, then
the radio signal might be weak.
Placement of the text or graphics is wrong
If these solutions do not work, the problem may be caused by the inability of the
application to interpret print settings properly. See the release notes for known
software conflicts, refer to the applications documentation, or contact the software
manufacturer for specific help.
Check how the media is loaded
Make sure the media width and length guides fit snugly against the edges of the stack
of media, and make sure the trays are not overloaded. For more information, see 
Load
media.
Check the media size
• Content on a page might be cut off if the document size is larger than the media
that you are using. For more information, see 
Select print media.
• Make sure the media size selected in the printer driver match the size of media
loaded in the tray.
Check the page-orientation setting
Make sure the media size and page orientation selected in the application match the
settings in the printer driver. For more information, see 
Change print settings.
Check the device location and length of USB cable
It is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long.
You can also try to use a different USB cable to check if the cable has failed.
The device prints half a page, then ejects the paper
Check the ink cartridges
The ink cartridges may have run out of ink, and the print job was cancelled. Replace
the ink cartridges, and then resend the print job to the device. For more information,
see 
Replace the ink cartridges.
More than one page is being picked
For more information on paper-feed problems, see 
Solve paper-feed problems.
Solve printing problems69
 
						

							There is a blank page in the file
Check the file to make sure there is no blank page.
Clean the printhead
Complete the printhead cleaning procedure. For more information, see 
To clean the
printheads.
Check the top cover
If the top cover is left open, the printer will eject the page and then move the
printheads to the home position after a time out period.
Device is printing from the wrong input tray
Check the tray configuration settings
The tray configuration is not set to print from the tray with plain paper. For more
information, see 
Configure trays.
Poor print quality and unexpected printouts
•General print quality troubleshooting
•
Meaningless characters print
•
Ink is smearing
•
Ink is not filling the text or graphics completely
•
Output is faded or dull colored
•
Colors are printing as black and white
•
Wrong colors are printing
•
Printout shows bleeding colors
•
The printout has a horizontal band of distortion near the bottom of a borderless print
•
Colors do not line up properly
•
Text or graphics are streaked
•
Something on the page is missing or incorrect
General print quality troubleshooting
Check the printheads and ink cartridges
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see 
To
print the print quality diagnostic page.
Check the paper quality
Make sure the media meets HP specifications, and try to print again. For more
information, see 
Select print media.
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							Check the type of media loaded in the device
• Make sure the tray supports the type of media you have loaded. For more
information, see 
Understand specifications for supported media.
• Make sure you have selected the tray in the printer driver that contains the media
that you want to use.
Check the device location and length of USB cable
It is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long.
You can also try a new USB cable to check whether the cable has failed.
Meaningless characters print
If an interruption occurs to a job that is printing, the device might not recognize the rest
of the job.
Cancel the print job and wait for the device to return to the ready state. If the device
does not return to the ready state, cancel all jobs in the printer driver, turn the device
off, let it set for a few seconds, turn the device on, and then print the document.
Check the cable connections
If the device and computer are connected with a USB cable, the problem may be due
to a poor cable connection.
Make sure the cable connections at both ends are secure. If the problem persists, turn
off the device, disconnect the cable from the device, turn on the device without
connecting the cable, and delete any remaining jobs from the print spooler. When the
Power light is on and not flashing, reconnect the cable.
Check the document file
The document file may be damaged. If you can print other documents from the same
application, try printing a backup copy of your document, if available.
Ink is smearing
Check the print settings
Color documents that have rich, blended colors can wrinkle or smear when printed
using the Best print quality. Try using another print mode, such as Normal, to reduce
ink, or use HP Premium Paper designed for printing vivid color documents. For more
information, see 
Change print settings.
Check the media type
• Some types of media do not accept ink well. For these types of media, ink will dry
more slowly and smearing may occur. For more information, see 
Select print media.
• Make sure that the media type selected in the printer driver matches the media
type loaded in the device.
Poor print quality and unexpected printouts71
 
						

							Ink is not filling the text or graphics completely
Check the media type
Some media types are not suitable for use with the device. For more information, see
Select print media.
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see 
To
print the print quality diagnostic page.
Output is faded or dull colored
Check the print mode
The Draft or Fast mode in the printer driver allows you to print at a faster rate, which is
good for printing drafts. To get better results, select Normal or Best. For more
information, see 
Change print settings.
Check the paper type setting
When printing on transparencies or other special media, select the corresponding
media type in the printer driver. For more information, see 
Print on special and custom-
sized media.
Colors are printing as black and white
Check the print settings
Make sure Print in Grayscale is not selected in the printer driver.
Wrong colors are printing
Check the print settings
Make sure Print in Grayscale is not selected in the printer driver.
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see 
To
print the print quality diagnostic page.
Printout shows bleeding colors
Check the ink cartridges
Make sure you are using genuine HP ink. For ordering information, see 
HP supplies
and accessories.
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							Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see 
To
print the print quality diagnostic page.
The printout has a horizontal band of distortion near the bottom of a borderless
print
Check the paper type
HP recommends that you use HP papers or any other paper type that is appropriate
for the product. Always make sure the paper you are printing on is flat. Uncurl paper
by bending it in the opposite direction of the curl. For best results when printing
images, use HP Advanced Photo Paper. Store photo media in its original packaging
inside a resealable plastic bag on a flat surface, in a cool place. When you are ready
to print, remove only the paper you plan to use immediately. When you have finished
printing, return any unused photo paper to the original package, and reseal the bag.
This will prevent the photo paper from curling. For more information, see 
Select print
media.
Use a higher print quality setting
Check the print quality setting and make sure it is not set too low. Print the image with
a high print-quality setting, such as Best or Maximum dpi.
Rotate the image
If the problem persists, use the software you installed with the product or another
software application to rotate your image 180 degrees so that the light blue, gray, or
brown hues in your image do not print at the bottom of the page. The defect is more
noticible in areas of uniform light colors, so rotating the image may help.
Clean the printhead
Manually clean the printhead. For more information, see 
To clean the printhead
contacts manually.
Colors do not line up properly
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see 
To
print the print quality diagnostic page.
Check the graphics placement
Use the zoom or print preview feature of your software to check for gaps in the
placement of graphics on the page.
Poor print quality and unexpected printouts73
 
						

							Text or graphics are streaked 
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see 
To
print the print quality diagnostic page.
Something on the page is missing or incorrect
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see 
To
print the print quality diagnostic page.
Check the color print settings
Make sure Print in Grayscale is not selected in the printer driver.
Check the device location and length of USB cable
It is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long.
Solve paper-feed problems
For information on resolving jams, see Clear a jam in the device.
•
Optional Tray 2 cannot be inserted
•
Media stops halfway
•
Another paper-feed problem is occurring
Optional Tray 2 cannot be inserted 
• Reinsert the tray. Make sure it is aligned with the device opening.
• Check for a paper jam. For more information, see 
Clear a jam in the device.
Media stops halfway
If the paper is not correct, the media will not feed fully. Ensure the media selected in
the printer driver matches the media loaded.
Another paper-feed problem is occurring
Media is not supported for the printer or tray
Use only media that is supported for the device and the tray being used. For more
information, see 
Understand specifications for supported media.
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							Media is not picked up from a tray
• Make sure media is loaded in the tray. For more information, see 
Load media. Fan
the media before loading.
• Make sure the media guides are snug, but not tight, against the stack.
• Make sure media in the tray is not curled. Uncurl paper by bending it in the
opposite direction of the curl.
• When using thin, special media, make sure that the tray is completely loaded. If
you are using special media that is only available in small quantities, try placing the
special media on top of other paper of the same size to help fill the tray. (Some
media is picked up more easily if the tray is full.)
• If you are using thick, special media (such as brochure paper), load media so that
the tray is between 1/4 and 3/4 full. If necessary, place the media on top
of other paper of the same size so that the stack height is within this range.
• Make sure Tray 2 (optional) is inserted properly.
• If you are printing on the blank side of a page that has been used, the device may
have problems picking up the media.
Media is not coming out correctly
• Make sure the output tray extension is extended; otherwise, printed pages may fall
off the device.
• Remove excess media from the output tray. There is a limit to the number of
sheets the tray can hold.
Pages are skewing
• Make sure the media loaded in the trays fits snugly between the media guides. If
the tray is removable, pull out the tray from the device, and reload the media
properly, making sure that the media guides are properly aligned.
• Make sure the duplexer is properly installed.
• Load media into the device only when it is not printing.
• When reinserting a removeable tray into the device, do so gently. Forceful
insertion with a full stack of paper may cause sheets to slide up within the device,
causing the device to jam or pick multiple sheets at one time.
Multiple pages are being picked up
• Fan the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the
media size you are loading. Also make sure the guides are snug, but not tight,
against the stack.
Solve paper-feed problems75
 
						

							• Make sure the tray is not overloaded with paper.
• When using thin, special media, make sure that the tray is completely loaded. If
you are using special media that is only available in small quantities, try placing the
special media on top of other paper of the same size to help fill the tray. (Some
media is picked up more easily if the tray is full.)
• If you are using thick, special media (such as brochure paper), load media so that
the tray is between 1/4 and 3/4 full. If necessary, place the media on top
of other paper of the same size so that the stack height is within this range.
• When reinserting a removeable tray into the device, do so gently. Forceful
insertion with a full stack of paper may cause sheets to slide up within the device,
causing the device to jam or pick multiple sheets at one time.
• Use HP media for optimum performance and efficiency. For more information, see
Select print media.
Solve device management problems
This section provide solutions to common problems that involve managing the device.
This section contains the following topic:
•
Embedded Web server cannot be opened
Embedded Web server cannot be opened
Check your network setup
• Make sure you are not using a phone cord or a cross cable to connect the device
to the network. For more information, see 
Configure the device (Windows) or
Configure the device (Mac OS X).
• Make sure the network cable is securely connected to the device.
• Make sure the network hub, switch, or router is turned on and working properly.
Check the computer
Make sure the computer that you are using is connected to the network.
Check your Web browser
Make sure the Web browser meets the minimum system requirements. For more
information, see 
System requirements.
Check the device IP address
• To check the IP address of the device from the control panel, print the network
configuration page. For more information, see 
Understand the network
configuration or wireless (some models only) status report.
• Ping the device using the IP address from the command prompt.
For example, if the IP address is 123.123.123.123, type the following at the MS-
DOS prompt:
C:\Ping 123.123.123.123
If a reply appears, the IP address is correct. If a time-out response appears, the IP
address is incorrect.
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