HP Officejet Pro 8000 User Manual

							d. Reinsert the duplexer into the device.
3.Open the top cover and remove any debris.
4.If you have not found the jam and have Tray 2 installed, pull out the tray, and
remove the jammed media, if possible. If not, do the following:
a. Ensure the device is turned off, and disconnect the power cord.
b. Lift the device off Tray 2.
c. Remove the jammed media from the bottom of the device or from Tray 2.
d. Reposition the device on top of Tray 2.
5.Open the cover door. If there is paper remaining inside the device, ensure the
carriage has moved to the right of the device, free any paper scraps or wrinkled
media, and pull the media towards you through the top of the device.
WARNING!Do not reach into the device when it is on and the carriage is
stuck. When you open the top cover, the carriage should return to its position
on the right side of the device. If it does not move to the right, turn off the
device before you remove any jam.
6.After clearing the jam, close all covers, turn on the device (if you turned it off) and
resend the print job.
Tips for avoiding jams
• Make sure that nothing is blocking the paper path.
• Do not overload the trays. For more information, see 
Understand specifications for
supported media.
• Load paper properly and when the device is not printing. For more information, see
Load media.
• When reinserting Tray 2 (optional) into the device, do so gently. Forceful insertion
with a full stack of paper may cause sheets to slide up within the device, causing it
to jam or pick multiple sheets at one time.
• Do not use media that is curled or crumpled.
• Always use media that conforms with specifications. For more information, see
Select print media.
• Make sure the output tray is not overly full.
• Make sure the media length and width guides are adjusted snugly against the
media, but do not crinkle or bend the media.
Errors
This list represents some of the errors you might see on your computer screen
(Windows) and how to fix the errors.
•
Printhead(s) Missing - The following printhead appears to be missing, not
detected, or incorrectly installed
•
Incompatible Printhead - The following printhead is not intended for use in this
printer
•
Printhead problem - The following printhead has a problem
•
Device Disconnected
Errors 87
 
						

							•Replace Cartridge(s) Soon - Replace the following cartridge soon
•
Cartridge Problem - The following cartridge appears to be missing or damaged
•
Cartridge Problem - The following cartridge must be replaced
•
Paper Mismatch - Paper detected does not match paper size or type selected
•
The cartridge cradle cannot move. Please turn device power off. Check device for
paper jam or other obstruction
•
Paper Jam - There is a paper jam (or misfeed). Clear the jam and press the
Resume button on the printer
•
The printer is out of paper. Load more paper and press the Resume button on the
front of the printer
•
Incompatible Cartridge(s) - The following cartridge is not intended for use in this
printer.
•
Printer Offline - Your printer is currently offline
•
Printer Paused - Your printer is currently paused
•
Document failed to print - The job failed to print due to an error in the printing system
•
General printer error
Printhead(s) Missing - The following printhead appears to be missing, not
detected, or incorrectly installed
Use the following to correct the error:
To replace the printheads
Incompatible Printhead - The following printhead is not intended for use in this
printer
Use the following to correct the error:
To replace the printheads
Printhead problem - The following printhead has a problem
Use the following to correct the error:
To replace the printheads
Device Disconnected
Use the following to correct the error:
Hardware installation suggestions
Replace Cartridge(s) Soon - Replace the following cartridge soon
Use the following to correct the error:
Replace the ink cartridges
Chapter 5
88
Maintain and troubleshoot
 
						

							NOTE:Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace cartridges until prompted to do so.
For information on recycling used ink supplies, see 
HP inkjet supplies recycling
program.
Cartridge Problem - The following cartridge appears to be missing or damaged
Use the following to correct the error:
•
Replace the ink cartridges
•
HP inkjet supplies recycling program
Cartridge Problem - The following cartridge must be replaced
Use the following to correct the error:
•
Replace the ink cartridges
•
HP inkjet supplies recycling program
Paper Mismatch - Paper detected does not match paper size or type selected
Use the following to correct the error:
•
Load media
•
Print on special and custom-sized media
•
Change print settings
The cartridge cradle cannot move. Please turn device power off. Check device for
paper jam or other obstruction
Use the following to correct the error:
•
Clear a jam in the device
•
Hardware installation suggestions
Paper Jam - There is a paper jam (or misfeed). Clear the jam and press the
Resume button on the printer
Use the following to correct the error:
Clear a jam in the device
The printer is out of paper. Load more paper and press the Resume button on the
front of the printer
Use the following to correct the error:
Load media
Errors 89
 
						

							Incompatible Cartridge(s) - The following cartridge is not intended for use in this
printer.
Use the following to correct the error:
•
Replace the ink cartridges
•
HP inkjet supplies recycling program
Printer Offline - Your printer is currently offline
Use the following to correct the error:
To check if the printer is paused or offline (Windows)
1.Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
2.Double-click the icon for your product to open the print queue.
3.On the Printer menu, make sure there are no check marks next to Pause Printing
or Use Printer Offline.
4.If you made any changes, try to print again.
To check if the printer is paused or offline (Mac OS X)
1.Click System Preferences, click Print & Fax, and then click select the printer you
want to use.
2.Double-click the icon for your product to open the print queue.
3.If Hold is selected, click Resume.
4.If you made any changes, try to print again.
Printer Paused - Your printer is currently paused
Use the following to correct the error:
To check if the printer is paused or offline (Windows)
1.Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
2.Double-click the icon for your product to open the print queue.
3.On the Printer menu, make sure there are no check marks next to Pause Printing
or Use Printer Offline.
4.If you made any changes, try to print again.
Chapter 5
90
Maintain and troubleshoot
 
						

							To check if the printer is paused or offline (Mac OS X)
1.Click System Preferences, click Print & Fax, and then click select the printer you
want to use.
2.Double-click the icon for your product to open the print queue.
3.If Hold is selected, click Resume.
4.If you made any changes, try to print again.
Document failed to print - The job failed to print due to an error in the printing
system
Use the following to correct the error:
Solve printing problems
General printer error
If you are going to move or transport the product after receiving this message, make
sure you keep it upright and do not tip it on its side to avoid ink leakage. There was a
problem with the product.
Write down the error code provided in the message, and then contact HP support. Go
to:
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on
calling for technical support.
Errors 91
 
						

							6 Control-panel lights reference
The control-panel lights indicate status and are useful for diagnosing printing
problems. This section contains information about the lights, what they indicate, and
what action to take if necessary.
•
Interpreting control-panel lights
Interpreting control-panel lights
1Ink cartridge lights
2Printhead lights
NOTE:The printhead lights are only visible when a printhead needs attention.
3Network button  (available with some models)
Wireless button 
 (available with some models)
4Cancel button
5Resume button and light
6Power button and light
92 Control-panel lights reference
 
						

							For more information, visit the HP Web site (www.hp.com/support) for the latest
troubleshooting information, or product fixes and updates.
Light description/Light patternExplanation and
recommended action
All lights are off.The device is off.
•Connect the power
cord.
•Press the Power button.
The Power light is on.The device is ready.
No action is required.
The Power light blinks.The device is turning
on or off, or is
processing a print job.
No action is required.
The device is pausing
for the ink to dry.
Wait for the ink to dry.
The Power light and the Resume light blink.Print media is jammed
in the device.
Remove all media from
the output tray. Locate
and clear the jam. For
more information, see
Clear a jam in thedevice.
The device carriage
has stalled.
•Open the top
cover and remove
any obstructions
(such as jammed
media).
•Press the Resume button to
continue printing.
•If the error
persists, turn the
device off, and
then on again.
Interpreting control-panel lights93
 
						

							Light description/Light patternExplanation and
recommended action
The Power light is on, and the Resume light blinks.The device is out of
paper.
Load paper, and press
the 
 Resume button.
The Power light and the Resume light are on.A cover is not closed
completely.
Make sure all covers
are completely closed.
The Power light and the Resume light blink, and one or more of the
ink cartridge lights are on.One or more of the ink
cartridges have expired.
CAUTION:Product
failure or damage
attributable to the use
of an expired ink
cartridge will not be
covered under
warranty.
•Replace the
indicated ink
cartridge.
•If you choose to
use the expired ink
cartridge, press
and hold the 
(Power button),
and press the 
Resume button
three times. All
lights except the
Power light go off.
The Power light is on, and one or more of the printhead lights blink.One or more of the
printheads are missing,
Chapter 6
(continued)
94 Control-panel lights reference
 
						

							Light description/Light patternExplanation and
recommended action
damaged, or not
properly installed.
•Install the
indicated
printhead, and
then try to print.
•Ensure the
indicated printhead
is properly
installed, and then
try to print.
Remove and
reinsert the
printhead if
necessary.
•If the error still
persists, replace
the indicated
printhead.
The Power light and one or more of the printhead lights blink.One or more of the
printheads are
incompatible or need
attention.
The printhead is not
intended for use in this
product. Replace the
indicated printhead.
The Power light is on, and one or more of the ink cartridge lights blink.One or more of the ink
cartridges are missing,
damaged, or not
properly installed.
•Install the
indicated ink
cartridge, and then
try to print.
Remove and re-
insert the ink
cartridge a few
times if necessary.
•If the error
persists, replace
the indicated ink
cartridge.
The ink in one of the
cartridges is depleted.
Replace the cartridge
indicated to continue
printing. For ordering
information, see 
HPsupplies andaccessories.
(continued)
Interpreting control-panel lights95
 
						

							Light description/Light patternExplanation and
recommended action
The Power light and one or more of the ink cartridge lights blink.One or more of the ink
cartridges are
incompatible or need
attention.
The ink cartridge is not
intended for use in this
product. Replace the
indicated ink cartridge.
The Power light is on, and one or more of the ink cartridge lights are
on.One or more of the ink
cartridges are low on
ink and will need to be
replaced soon.
Get new ink cartridges
and replace the
existing cartridges
when they become
empty.
All lights blink.A non-recoverable
error has occurred.
Unplug the power cord,
and then plug the
power cord back in,
and try printing.
The Power light, Resume light, and one or more ink cartridge lights
blink.Non-HP ink has been
detected in one or
more of the cartridges.
CAUTION:Product
failure or damage
attributable to the use
of non-HP ink is not
covered under
warranty.
Replace the cartridge
indicated with an
original HP cartridge or
press 
 (Resume
button) to use the non-
HP ink.
Chapter 6
(continued)
96 Control-panel lights reference