HP Officejet Pro 8000 User Manual

							A
HP supplies and accessories
This section provides information on HP supplies and accessories for the device. The information
is subject to changes, visit the HP Web site (www.hpshopping.com) for the latest updates. You
may also make purchases through the Web site.
•
Order printing supplies online
•
Accessories
•
Supplies
Order printing supplies online
To order supplies online or create a printable shopping list, open the HP Solution Center desktop
icon that was installed by your HP printer software, and click the Shopping icon. Select Shop
Online or Print My Shopping List. HP Solution Center uploads, with your permission, printer
information, including model number, serial number, and estimated ink levels. The HP supplies
that work in your printer are pre-selected. You can change quantities, add or remove items, and
then print the list or purchase online at the HP Store or other online retailers (options differ by
country/region). Cartridge information and links to online shopping also appear on ink alert
messages.
You can also order online by visiting 
www.hp.com/buy/supplies. If prompted, choose your country/
region, follow the prompts to select your product, and then the supplies you need.
NOTE:Ordering cartridges online is not supported in all countries/regions. However, many
countries have information on ordering by telephone, locating a local store, and printing a
shopping list. In addition, you can select the How to Buy option at the top of the 
www.hp.com/
buy/supplies page to obtain information about purchasing HP products in your country.
Accessories
250-sheet input trayCB090AOptional second tray for up to 250
pages of plain paper
HP Jetdirect en1700 External
Print ServerJ7988GExternal print server
HP Jetdirect en3700 Fast
Ethernet Print ServerJ7942GExternal print server (USB 2.0)
HP Jetdirect ew2400 802.11b/
g Wireless and Fast Ethernet
External Print Server (USB
2.0, 10/100 Base-TX, 802.11
b/g)J7951GWireless or wired external print server
HP USB Network Print
AdapterQ6275AUSB 2.0 printer adapter that allows
you to share the device with multiple
computers.
HP Wireless Printing
Upgrade KitQ6236A, Q6259AUpgrade non-wireless devices to
use 802.11g wireless technology
HP Wireless G Print ServerQ6301A, Q6302A802.11g print server for wireless
communication to a computer
HP supplies and accessories97
 
						

							Supplies
This section covers the following topics:
•
Ink cartridges and printheads
•
HP media
Ink cartridges and printheads
Ordering cartridges online is not supported in all countries/regions. However, many countries
have information on ordering by telephone, locating a local store and printing a shopping list. In
addition, you can select the How to Buy option at the top of the 
www.hp.com/buy/supplies page
to obtain information about purchasing HP products in your country.
You can find the ink cartridge number in the following places:
• On the Information page of the embedded Web server (see 
Embedded Web server).
•Windows: From the HP Toolbox, if you have bidirectional communication, click the
Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then click
Cartridge Details.
•Mac OS X: From the HP Printer Utility, click Supply Info from the Information and
Support panel, and then click Retail Supplies Information.
• On the label of the ink cartridge you are replacing.
•Solution Center: From the Solution Center you can view supplies information from the
Shopping tab or the estimated ink level screen.
• On the configuration page (see 
Understand the self-test diagnostic page).
NOTE:Ink level warnings and indicators provide estimates for planning purposes only.
When you receive a low-ink warning message, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace cartridges until
prompted to do so.
HP media
To order media such as HP Premium Paper, go to www.hp.com.
HP recommends plain papers with the ColorLok logo for printing
and copying of everyday documents. All papers with the
ColorLok logo are independently tested to meet high standards
of reliability and print quality, and produce documents with crisp,
vivid color, bolder blacks & dry faster than ordinary plain papers.
Look for papers with the ColorLok logo in a variety of weights
and sizes from major paper manufacturers.
Appendix A
98
HP supplies and accessories
 
						

							B
Support and warranty
The information in Maintain and troubleshoot suggests solutions to common problems. If your
device is not operating correctly and those suggestions did not solve your problem, try using one
of the following support services to obtain assistance.
This section contains the following topics:
•
Obtain electronic support
•
Hewlett-Packard limited warranty statement
•
Ink cartridge warranty information
•
Obtain HP telephone support
•
Prepare the device for shipment
•
Pack the device
Obtain electronic support
To find support and warranty information, go to the HP Web site at www.hp.com/support. If
prompted, choose your country/region, and then click Contact HP for information on calling for
technical support.
This Web site also offers technical support, drivers, supplies, ordering information, and other
options such as:
• Access online support pages.
• Send HP an e-mail message for answers to your questions.
• Connect with an HP technician by using online chat.
• Check for software updates.
You can also obtain support from HP from the following electronic sources:
•HP Toolbox (Windows): The HP Toolbox provides easy, step-by-step solutions to common
printing problems. For more information, see 
HP Toolbox (Windows).
•Embedded Web server: When the device is connected to a network, you can use the
embedded Web server to view status information, change settings, and manage the device at
your computer. For more information, see 
Embedded Web server.
Support options and availability vary by product, country/region, and language.
Support and warranty99
 
						

							Hewlett-Packard limited warranty statement
A.  Extent of limited warranty
    1.  Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects 
in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the 
customer.
    2.  For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not 
warrant that the operation of any product will be interrupted or error free.
    3.  HP's limited warranty covers only those defects that arise as a result of normal use of the product, and does not cover 
any other problems, including those that arise as a result of:
      a.  Improper maintenance or modification;
      b.  Software, media, parts, or supplies not provided or supported by HP;
      c.  Operation outside the product's specifications;
      d.  Unauthorized modification or misuse.
    4.  For HP printer products, the use of a non-HP cartridge or a refilled cartridge does not affect either the warranty to the 
customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of 
a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to 
service the printer for the particular failure or damage.
    5.  If HP receives, during the applicable warranty period, notice of a defect in any product which is covered by HP's 
warranty, HP shall either repair or replace the product, at HP's option.
    6.  If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP shall, 
within a reasonable time after being notified of the defect, refund the purchase price for the product.
    7.  HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.
    8.  Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the 
product being replaced.
    9.  HP products may contain remanufactured parts, components, or materials equivalent to new in performance.
  10.  HP's Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP. Contracts 
for additional warranty services, such as on-site service, may be available from any authorized HP service facility in 
countries where the product is distributed by HP or by an authorized importer.
B. Limitations of warranty
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY 
OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR 
CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
C. Limitations of liability
    1.  To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and 
exclusive remedies.
    2.  TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN 
THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR 
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON 
CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF 
SUCH DAMAGES.
D. Local law
    1.  This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary 
from state to state in the United States, from province to province in Canada, and from country to country elsewhere in 
the world.
    2.  To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed 
modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty 
Statement may not apply to the customer. For example, some states in the United States, as well as some governments 
outside the United States (including provinces in Canada), may:
      a.  Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer 
(e.g., the United Kingdom);
      b.  Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or
      c.  Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer 
cannot disclaim, or allow limitations on the duration of implied warranties.
    3.  THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT 
EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS 
APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS.
HP Limited Warranty
Dear Customer,
You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your 
country. 
You may have additional statutory rights against the seller based on your purchase agreement. Those rights are not 
in any way affected by this HP Limited Warranty.
Ireland: Hewlett-Packard Ireland Limited, 63-74 Sir John Rogerson's Quay, Dublin 2  
United Kingdom: Hewlett-Packard Ltd, Cain Road, Bracknell, GB-Berks RG12 1HN 
Malta: Hewlett Packard International Trade BV, Branch 48, Sqaq Nru 2, Triq ix-Xatt, Pieta MSD08, Malta
South Africa: Hewlett-Packard South Africa Ltd, 12 Autumn Street, Rivonia, Sandton, 2128, Republic of South Africa HP product  Duration of limited warranty
Software Media  90 days
Printer 1 year
Print or Ink cartridges   Until the HP ink is depleted or the “end of warranty” date printed 
 on the cartridge has been reached, whichever occurs first. This 
warranty does not cover HP ink products that have been refilled, 
remanufactured, refurbished, misused, or tampered with.
Printheads (only applies to products with customer  1 year 
replaceable printheads)
Accessories  1 year unless otherwise stated
Appendix B
100
Support and warranty
 
						

							Ink cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP printing
device. This warranty does not cover HP ink products that have been refilled, remanufactured,
refurbished, misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the
end of warranty date has not been reached. The end of warranty date, in YYYY-MM format, may
be found on the product as indicated:
Ink cartridge warranty information 101
 
						

							Obtain HP telephone support
During the warranty period, you may obtain assistance from the HP Customer Care Center.
NOTE:HP does not provide telephone support for Linux printing. All support is provided
online at the following Web site: https://launchpad.net/hplip. Click the Ask a question button
to begin the support process.
The HPLIP Web site does not provide support for Windows or Mac OS X. If you are using
these operating systems, visit 
www.hp.com/support.
This section contains the following topics:
•
Before you call
•
Support process
•
HP support by phone
•
Additional warranty options
•
HP Quick Exchange Service (Japan)
•
HP Korea customer support
Before you call
Visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product
fixes and updates.
Software programs from other companies might be included with the HP device. If you
experience problems with any of those programs, you will receive the best technical assistance
by calling the experts at that company.
NOTE:This information does not apply to customers in Japan. For information on service
options in Japan, see 
HP Quick Exchange Service (Japan).
To assist our Customer Care Center representatives to serve you better, prepare the following
information if you need to call HP.
1.Print the self-test diagnostic page of the device. For more information, see 
Understand theself-test diagnostic page. If the device does not print, get the following information ready:
• Device model
• Model number and serial number (check the back of the device)
2.Check the operating system that you are using, such as Windows XP.
3.If the device is connected to the network, check the network operating system.
4.Note how the device is connected to your system, such as through USB or network
connection.
5.Obtain the version number of the printer software. (To find the version number of the printer
driver, open the printer settings or properties dialog box, and click the About tab.)
6.If you have a problem printing from a particular application, note the application and version
number.
Support process
If you have a problem, follow these steps
1.Check the documentation that came with the device.
2.Visit the HP online support Web site at 
www.hp.com/support. HP online support is available
to all HP customers. It is the fastest source for up-to-date device information and expert
assistance and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP device Appendix B
102
Support and warranty
 
						

							• Valuable troubleshooting information for common problems
• Proactive device updates, support alerts, and HP newsgrams that are available when
you register the HP device
3.Call HP support. Support options and availability vary by device, country/region, and language.
HP support by phone
The phone support numbers and associated costs listed here are those in effect at time of this
material publication. For the most current HP list of telephone support numbers and call-cost
information, see 
www.hp.com/support.
This section contains the following topics:
•
Phone support period
•
Telephone support numbers
•
Placing a call
•
After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico).
To determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Obtain HP telephone support103
 
						

							Telephone support numbers
For the most current list of telephone support numbers, see www.hp.com/support.
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							Placing a call
Call HP support while you are in front of the computer and the HP device. Be prepared to provide
the following information:
• Model number (located on the label on the front of the device)
• Serial number (located on the back or bottom of the device)
• Messages that appear when the situation occurs
• Answers to these questions:
◦Has this situation happened before?
◦Can you re-create it?
◦Did you add any new hardware or software to your computer at about the time that this
situation began?
◦Did anything else occur prior to this situation (such as a thunderstorm, HP device was
moved, etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call
the support phone number for your country/region to learn more about support options.
Additional warranty options
Extended service plans are available for the HP device at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for
information about the extended service plans.
Obtain HP telephone support105
 
						

							HP Quick Exchange Service (Japan)
For instructions on how to pack your product for exchange, see Pack the device.
HP Korea customer support
Appendix B
106
Support and warranty