HP Officejet Pro 8000 User Manual

							Solve network problems
NOTE:After correcting any of the following, run the installation program again.
General network troubleshooting
• If you are unable to install the device software, verify that:
◦All cable connections to the computer and the device are secure.
◦The network is operational, and the network hub is turned on.
◦All applications, including virus protection programs, spyware protection
programs, and firewalls, are closed or disabled for computers running Windows.
◦Make sure the device is installed on the same subnet as the computers that
will be using the device.
◦If the installation program cannot discover the device, print the network
configuration page, and enter the IP address manually in the installation
program. For more information, see 
Understand the network configuration or
wireless (some models only) status report
• If you are using a computer running Windows, make sure that the network ports
created in the device driver match the device IP address.
◦Print the device’s network configuration page.
◦Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
◦Right-click the device icon, click Properties, and then click the Ports tab.
◦Select the TCP/IP port for the device, and then click Configure Port.
◦Compare the IP address listed in the dialog box, and make sure it matches the
IP address listed on the network configuration page. If the IP addresses are
different, change the IP address in the dialog box to match the address on the
network configuration page.
◦Click OK twice to save the settings and close the dialog boxes.
Problems connecting to a wired network
• If the Network light on the control panel does not turn on, make sure that all of the
“General network troubleshooting” conditions are met.
• Though it is not recommended that you assign the device with a static IP address,
you might resolve some installation problems (such as a conflict with a personal
firewall) by doing so.
Solve wireless problems
If the device is unable to communicate with the network after completing the wireless
setup and software installation, perform one or more of the following tasks in the order
shown below.
•
Basic wireless troubleshooting
•
Advanced wireless troubleshooting
Solve wireless problems77
 
						

							Basic wireless troubleshooting
Perform the following steps in the order presented.
NOTE:If this is the first time you are setting up the wireless connection, and you
are using the included software, make sure that the USB cable is connected to the
device and the computer.
Step 1 - Make sure the wireless (802.11) light is turned on
If the blue light near the HP devices wireless button is not lit, the wireless capabilities
might not have been turned on. To turn on wireless, press and hold the Wireless
button for three seconds.
NOTE:If your HP device supports Ethernet networking, make sure that an
Ethernet cable has not been connected to the device. Connecting an Ethernet
cable turns off the HP devices wireless capabilities.
Step 2 - Restart components of the wireless network
Turn off the router and the HP device, and then turn them back on in this order: router
first and then the HP device. If you still are unable to connect, turn off the router, HP
device, and your computer. Sometimes, turning off the power and then turning it back
on will recover a network communication issue.
Step 3 - Run the Wireless Network Test
For wireless networking issues, run the Wireless Network Test. To print a Wireless
Network Test page, press the Wireless button. If a problem is detected, the printed
test report will include recommendations that might help solve the problem.
Advanced wireless troubleshooting
If you have tried the suggestions provided in the Basic troubleshooting section and are
still unable to connect to your HP device to the wireless network, try the following
suggestions in the order presented:
•
Make sure your computer is connected to your network
•
Make sure that the HP device is connected to your network
•
Check to see if the firewall software is blocking communication
•
Make sure the HP device is online and ready
•
Your wireless router is using a hidden SSID
•
Make sure the wireless version of the HP device is set as the default printer driver
(Windows only)
•
Make sure the HP Network Devices Support service is running (Windows only)
•
Add hardware addresses to a wireless access point (WAP)
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							Make sure your computer is connected to your network
To check a wired (Ethernet) connection
▲Many computers have indicator lights beside the port where the Ethernet cable
from the router connects to your computer. Usually there are two indicator lights,
one that is on and another that blinks. If your computer has indicator lights, check
to see if the indicator lights are on. If the lights are not on, try reconnecting the
Ethernet cable to the computer and the router. If you still do not see lights, there
might be a problem with the router, the Ethernet cable, or your computer.
NOTE:Macintosh computers do not have indicator lights. To check the
Ethernet connection on a Macintosh computer, click System Preferences in
the Dock, and then click Network. If the Ethernet connection is working
correctly, Built-in Ethernet appears in the list of connections, along with the IP
address and other status information. If Built-in Ethernet does not appear in
the list, there might be a problem with the router, the Ethernet cable, or your
computer. For more information, click the Help button in the window.
To check a wireless connection
1.Make sure that your computers wireless has been turned on. (For more
information, see the documentation that came with your computer.)
2.If you are not using a unique network name (SSID), then it is possible that your
wireless computer could be connected to a nearby network that is not yours.
The following steps can help you determine if your computer is connected to your
network.
Windows
a. Click Start, click Control Panel, point to Network Connections, and then
click View Network Status and Tasks.
Or
Click Start, select Settings, click Control Panel, double-click Network
Connections, click the View menu, and then select Details.
Leave the network dialog box open while you continue to the next step.
b. Disconnect the power cord from the wireless router. The connection status of
your computer should change to Not Connected.
c. Reconnect the power cord to the wireless router. The connection status should
change to Connected.
Mac OS X
▲Click the AirPort icon in the menu bar at the top of the screen. From the menu
that appears, you can determine if the AirPort is turned on and which wireless
network your computer is connected to.
NOTE:For more detailed information about your AirPort connection, click
System Preferences in the Dock, and then click Network. If the wireless
connection is working correctly, a green dot appears next to AirPort in the
list of connections. For more information, click the Help button in the window.
Solve wireless problems79
 
						

							If you are unable to get your computer connected to your network, contact the person
who set up your network or the router manufacturer as there might be a hardware
issue with either your router or computer.
If you are able to access the Internet and are using a computer running Windows, you
can also access HP Network Assistant at 
www.hp.com/sbso/wireless/tools-setup.html?
jumpid=reg_R1002_USEN for help in setting up a network. (This Web site is only
available in English.)
Make sure that the HP device is connected to your network
If your device is not connected to the same network as your computer, you will not be
able to use the HP device over the network. Follow the steps described in this section
to find out if your device is actively connected to the correct network.
Make sure the HP device is on the network
1.If the HP device supports Ethernet networking and is connected to an Ethernet
network, make sure an Ethernet cable is not plugged into the back of the device. If
an Ethernet cable is plugged into the back, then wireless connectivity is disabled.
2.If the HP device is connected to a wireless network, print the devices Wireless
Configuration page. For more information, see 
Understand the network
configuration or wireless (some models only) status report.
▲After the page has been printed, check the Network Status and URL:
Network Status•If the Network Status is Ready, the
HP device is actively connected to a
network.
•If the Network Status is Offline, the
HP device is not connected to a
network. Run the Wireless Network
Test (using the instructions at the
beginning of this section) and follow
any recommendations.
URLThe URL shown here is the network
address assigned to the HP device by
your router. You will need this to connect
to the embedded Web server.
Check to see if you can access the embedded Web server (EWS)
▲After you establish that the computer and the HP device both have active
connections to a network, you can verify if they are on the same network by
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							accessing the devices embedded Web server (EWS). For more information, see
Embedded Web server.
To access the EWS
a. On your computer, open the Web browser you normally use to access the
Internet (for example, Internet Explorer or Safari). In the address box, type the
URL of the HP device as it was shown on the Network Configuration Page (for
example, http://192.168.1.101).
NOTE:If you are using a proxy server in your browser, you might need to
disable it to access the EWS.
b. If you can access the EWS, try using the HP device over the network (such as
to print) to see if your network setup was successful.
c. If you cannot access the EWS or are still having problems using the HP device
over the network, continue to the next section regarding firewalls.
Check to see if the firewall software is blocking communication
If you cannot access the EWS and are sure both the computer and HP device have
active connections to the same network, the firewall security software might be
blocking communication. Temporarily turn off any firewall security software running on
your computer and then try to access the EWS again. If you can access the EWS, try
using the HP device (for printing).
If you are able to access the EWS and use your HP device with the firewall turned off,
you will need to reconfigure your firewall settings to allow the computer and HP device
to communicate with each other over the network.
If you are able to access the EWS, but are still unable to use the HP device even with
the firewall turned off, try enabling the firewall software to recognize the HP device.
Make sure the HP device is online and ready
If you have the HP software installed, you can check the HP device’s status from your
computer to see if the device is paused or offline, preventing you from using it.
To check the HP device’s status, complete the following steps:
Windows
1.Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2.If the printers on your computer are not being displayed in Details view, click the
View menu, and then click Details.
3.Do one of the following, depending on the printer status:
a. If the HP device is Offline, right-click the device, and click Use Printer Online.
b. If the HP device is Paused, right-click the device, and click Resume Printing.
4.Try using the HP device over the network.
Solve wireless problems81
 
						

							Mac OS X
1.Click System Preferences in the Dock, and then click Print & Fax.
2.Select the HP device, and the click Print Queue.
3.If Jobs Stopped appears in the window that appears, click Start Jobs.
If you can use the HP device after performing the steps above but find that the
symptoms persist as you continue to use the device, your firewall might be interfering.
If you still cannot use the HP device over the network, continue to the next section for
additional troubleshooting help.
Your wireless router is using a hidden SSID
If your wireless router or Apple AirPort Base Station is using a hidden SSID, your HP
device will not automatically detect the network.
Make sure the wireless version of the HP device is set as the default printer
driver (Windows only)
If you install the software again, the installer might create a second version of the
printer driver in your Printers or Printers and Faxes folder. If you have difficulties
printing or connecting to the HP device, make sure the correct version of the printer
driver is set as the default.
1.Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2.Determine if the version of the printer driver in the Printers or Printers and Faxes
folder is connected wirelessly:
a. Right-click the printer icon, and then click Properties, Document Defaults, or
Printing Preferences.
b. On the Ports tab, look for a port in the list with a checkmark. The version of the
printer driver that is connected wirelessly has Standard TCP/IP Port as the
Port description, next to the checkmark.
3.Right-click the printer icon for the version of the printer driver that is connected
wirelessly, and select Set as Default Printer.
NOTE:If there is more than one icon in the folder for the HP device, right-click
the printer icon for the version of the printer driver that is connected wirelessly, and
select Set as Default Printer.
Make sure the HP Network Devices Support service is running (Windows only)
To restart the HP Network Device Support service
1.Delete any print jobs currently in the print queue.
2.On the desktop, right-click My Computer or Computer, and then click Manage.
3.Double-click Services and Applications, and then click Services.
4.Scroll down the list of services, right click HP Network Devices Support, and then
click Restart.
5.After the service restarts, try using the HP device over the network again.
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							If you are able to use the HP device over the network, your network setup was
successful.
If you still cannot use the HP device over the network or if you have to periodically
perform this step in order to use your device over the network, your firewall might be
interfering.
If this still does not work, there might be a problem with your network configuration or
router. Contact the person who set up your network or the router manufacturer for help.
Add hardware addresses to a wireless access point (WAP)
MAC filtering is a security feature in which a wireless access point (WAP) is configured
with a list of MAC addresses (also called “hardware addresses”) of devices that are
allowed to gain access to the network through the WAP. If the WAP does not have the
hardware address of a device attempting to access the network, the WAP denies the
device access to the network. If the WAP filters MAC addresses, then the device’s
MAC address must be added to the WAP’s list of accepted MAC addresses.
• Print the network configuration page. For more information, see 
Understand the
network configuration or wireless (some models only) status report.
• Open the WAP’s configuration utility, and add the device’s hardware address to
the list of accepted MAC addresses.
Troubleshoot installation issues
If the following topics do not help, see Support and warranty for information about HP
support.
•
Hardware installation suggestions
•
Software installation suggestions
•
Solve network problems
Hardware installation suggestions
Check the device
• Make sure that all packing tape and material have been removed from outside and
inside the device.
• Make sure that the device is loaded with paper.
• Make sure that no lights are on or blinking except the Power light, which should be
on. If a light other than the Power light is on or blinking, there is an error. For more
information, see 
Control-panel lights reference.
• Make sure that the device can print a configuration page.
• Duplexer is locked into place.
Check the hardware connections
• Make sure that any cords and cables that you are using are in good working order.
• Make sure that the power cord is connected securely to both the device and to a
working power outlet.
Troubleshoot installation issues83
 
						

							Check the printheads and ink cartridges
• Make sure that all of the printheads and ink cartridges are firmly installed in their
correct, colorcoded slot. Press down firmly on each one to ensure proper contact.
The device cannot work if they are not all installed.
• Make sure there are no pieces of the orange cap attached to the printhead.
• Make sure that all latches and covers are closed properly.
Software installation suggestions
Check the computer system
• Make sure that your computer is running one of the supported operating systems.
• Make sure that the computer meets at least the minimum system requirements.
• In the Windows device manager, make sure that the USB drivers have not been
disabled.
• If you are using a computer running Windows, and the computer cannot detect the
device, run the uninstallation utility (util\ccc\uninstall.bat on the Starter CD) to
perform a clean uninstallation of the device driver. Restart your computer, and
reinstall the device driver.
Verify installation preliminaries
• Make sure to use the Starter CD that contains the correct installation software for
your operating system.
• Before installing software, make sure that all other programs are closed.
• If the computer does not recognize the path to the CD-ROM drive that you type,
make sure that you are specifying the correct drive letter.
• If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the
Starter CD for damage. You can download the device driver from the HP Web site
(
www.hp.com/support).
NOTE:After correcting any problems, run the installation program again.
Solve network problems
General network troubleshooting
• If you are unable to install the device software, verify that:
◦All cable connections to the computer and the device are secure.
◦The network is operational and the network hub is turned on.
◦All applications, including virus protection programs, spyware protection
programs, and firewalls are closed or disabled for computers running Windows.
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							◦Make sure the device is installed on the same subnet as the computers that
will be using the device.
◦If the installation program cannot discover the device, print the network
configuration page, and enter the IP address manually in the installation
program. For more information, see 
Understand the network configuration or
wireless (some models only) status report.
• If you are using a computer running Windows, make sure that the network ports
created in the device driver match the device IP address:
◦Print the device’s network configuration page.
◦Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
◦Right-click the device icon, click Properties, and then click the Ports tab.
◦Select the TCP/IP port for the device, and then click Configure Port.
◦Compare the IP address listed in the dialog box and make sure it matches the
IP address listed on the network configuration page. If the IP addresses are
different, change the IP address in the dialog box to match the address on the
network configuration page.
◦Click OK twice to save the settings and close the dialog boxes.
Problems connecting to a wired network
• If the Configuration light on the control panel does not turn on, make sure that all
of the “General network troubleshooting” conditions are met.
• Though it is not recommended that you assign the device with a static IP address,
you might resolve some installation problems (such as a conflict with a personal
firewall) by doing so.
To reset the devices network settings
1.
Press and hold the 
 Power button, press  Network button, (on some models,
press the Wireless button 
), two times, press the press the  Cancel button
three times, and release the Power button. For more information, see
Troubleshooting tips and resources.
2.
Press the 
 Network button to print the network configuration pag,e and verify
that the network settings have been reset. By default, the network name (SSID) is
hpsetup, and the communication mode is ad hoc.
Troubleshoot installation issues85
 
						

							Clear jams
Occasionally, media becomes jammed during a job. Try the following remedies before
you attempt to clear the jam.
• Make sure that you are printing with media that meets specifications. For more
information, see 
Select print media.
• Make sure to print with media that is not wrinkled, folded, or damaged.
• Make sure that the input trays are loaded correctly and are not too full. For more
information, see 
Load media.
•
Clear a jam in the device
•
Tips for avoiding jams
Clear a jam in the device
To clear a jam
1.Remove all media from the output tray.
CAUTION:Trying to clear a paper jam from the front of the device can
damage the print mechanism. Always access and clear paper jams through the
duplexer.
2.Check the duplexer.
a. Push the button on either side of the duplexer, and then remove the panel or
unit.
b. Locate any jammed media inside the device, grasp it with both hands, and
then pull it towards you.
c. If the jam is not there, push the latch on the top of the duplexer, and lower its
cover. If the jam is inside, carefully remove it. Close the cover.
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