HP Officejet Pro 8000 User Manual

A
HP supplies and accessories
This section provides information on HP supplies and accessories for the device. The information
is subject to changes, visit the HP Web site (www.hpshopping.com) for the latest updates. You
may also make purchases through the Web site.
•
Order printing supplies online
•
Accessories
•
Supplies
Order printing supplies online
To order supplies online or create a printable shopping list, open the HP Solution Center desktop
icon that was installed by your HP printer software,...

Supplies
This section covers the following topics:
•
Ink cartridges and printheads
•
HP media
Ink cartridges and printheads
Ordering cartridges online is not supported in all countries/regions. However, many countries
have information on ordering by telephone, locating a local store and printing a shopping list. In
addition, you can select the How to Buy option at the top of the 
www.hp.com/buy/supplies page
to obtain information about purchasing HP products in your country.
You can find the ink...

B
Support and warranty
The information in Maintain and troubleshoot suggests solutions to common problems. If your
device is not operating correctly and those suggestions did not solve your problem, try using one
of the following support services to obtain assistance.
This section contains the following topics:
•
Obtain electronic support
•
Hewlett-Packard limited warranty statement
•
Ink cartridge warranty information
•
Obtain HP telephone support
•
Prepare the device for shipment
•
Pack the device...

Hewlett-Packard limited warranty statement
A.  Extent of limited warranty
    1.  Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects 
in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the 
customer.
    2.  For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not 
warrant that the operation of any product will be...

Ink cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP printing
device. This warranty does not cover HP ink products that have been refilled, remanufactured,
refurbished, misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the
end of warranty date has not been reached. The end of warranty date, in YYYY-MM format, may
be found on the product as indicated:
Ink cartridge...

Obtain HP telephone support
During the warranty period, you may obtain assistance from the HP Customer Care Center.
NOTE:HP does not provide telephone support for Linux printing. All support is provided
online at the following Web site: https://launchpad.net/hplip. Click the Ask a question button
to begin the support process.
The HPLIP Web site does not provide support for Windows or Mac OS X. If you are using
these operating systems, visit 
www.hp.com/support.
This section contains the following...

• Valuable troubleshooting information for common problems
• Proactive device updates, support alerts, and HP newsgrams that are available when
you register the HP device
3.Call HP support. Support options and availability vary by device, country/region, and language.
HP support by phone
The phone support numbers and associated costs listed here are those in effect at time of this
material publication. For the most current HP list of telephone support numbers and call-cost
information, see...

Telephone support numbers
For the most current list of telephone support numbers, see www.hp.com/support.
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Placing a call
Call HP support while you are in front of the computer and the HP device. Be prepared to provide
the following information:
• Model number (located on the label on the front of the device)
• Serial number (located on the back or bottom of the device)
• Messages that appear when the situation occurs
• Answers to these questions:
◦Has this situation happened before?
◦Can you re-create it?
◦Did you add any new hardware or software to your computer at about the time that this
situation began?...

HP Quick Exchange Service (Japan)
For instructions on how to pack your product for exchange, see Pack the device.
HP Korea customer support
Appendix B
106
Support and warranty