HP Officejet J6413 User Manual

							Placing a call
Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to
provide the following information:
• Model number (located on the label on the front of the device)
• Serial number (located on the back or bottom of the device)
• Messages that appear when the situation occurs
• Answers to these questions:
◦Has this situation happened before?
◦Can you re-create it?
◦Did you add any new hardware or software to your computer at about the time that this
situation began?
◦Did anything else occur prior to this situation (such as a thunderstorm, HP All-in-One was
moved, etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call
the support phone number for your country/region to learn more about support options.
Additional warranty options
Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for
information about the extended service plans.
Obtain HP telephone support177
 
						

							HP Quick Exchange Service (Japan)
For instructions on how to pack your product for exchange, see Pack the device.
HP Korea customer support
Appendix B
178
Support and warranty 
 
						

							Prepare the device for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested
to send the device in for service, make sure you remove and keep the following items before
returning your device:
• The print cartridges
• The control-panel faceplate
• The duplexer
• The output tray
• The power cord, USB cable, and any other cable connected to the device
• Any paper loaded in the input tray
• Remove any originals you might have loaded in the device
This section contains the following topics:
•
Remove the device control-panel faceplate
•
Remove the print cartridges before shipment
•
Remove the duplexer
•
Remove the output tray
Remove the device control-panel faceplate
Complete the following steps once you have removed the print cartridges.
NOTE:This information does not apply to customers in Japan.
CAUTION:The device must be unplugged before following these steps.
CAUTION:The replacement device will not be shipped with a power cord. Store the power
cord in a safe place until the replacement arrives.
To remove the control-panel faceplate
1.Press the Power button to turn off the device.
2.Unplug the power cord, and then disconnect it from the device. Do not return the power cord
with the device.
Prepare the device for shipment179
 
						

							3.Remove the control-panel faceplate as follows:
a. Lift the scanner lid.
b. Use either your finger or insert a thin object in the tab on the upper right corner of the
control-panel faceplate to pry the control-panel faceplate off.
4.Retain the control-panel faceplate. Do not return the control-panel faceplate with the HP All-
in-One.
CAUTION:The replacement device might not come with a control-panel faceplate.
Store your control-panel faceplate in a safe place, and when the replacement device
arrives, reattach your control-panel faceplate. You must attach your control-panel
faceplate to use the control-panel functions on the replacement device.
NOTE:See the setup poster that came with the device for instructions on how to attach
your control-panel faceplate. The replacement device might come with instructions for
setting up your device.
Remove the print cartridges before shipment
Before you return the device, make sure you remove the print cartridges. Appendix B
180
Support and warranty 
 
						

							NOTE:This information does not apply to customers in Japan.
To remove print cartridges before shipment
1.Turn on the device and wait until the print carriage is idle and silent. If the device will not turn
on, skip this step and go to step 2.
NOTE:If the device does not turn on, you can unplug the power cord and then
manually slide the print carriage to the far right side to remove the print cartridges.
2.Gently pull open the print cartridge cover.
3.Remove the print cartridges from their slots by grasping each between your thumb and
forefinger and pulling it firmly toward you.
4.Place the print cartridges in an airtight plastic container so they will not dry out, and put them
aside. Do not send them with the device unless the HP customer support call agent instructs
you to.
5.Close the print cartridge door and wait a few minutes for the print carriage to move back to its
home position (on the left side).
6.After the scanner is idle and has returned to its parked position, press the Power button to
turn off the device.
Remove the duplexer
Remove the duplexer before shipping the device.
Prepare the device for shipment181
 
						

							▲Push the button on either side of the rear access panel or the duplexer, and then remove the
panel or unit.
Remove the output tray
Remove the output tray before shipping the device.
▲Lift the output tray, and gently pull it out of the device.
Pack the device
Complete the following steps after you have prepared the device for shipment.
To pack the device
1.If available, pack the device for shipment by using the original packaging materials, or use
the packaging materials that came with your replacement device.
Appendix B
182
Support and warranty 
 
						

							If you do not have the original packaging materials, please use other adequate packaging
materials. Shipping damage caused by improper packaging and/or improper transportation is
not covered under the warranty.
2.Place the return shipping label on the outside of the box.
3.Include the following items in the box:
• A complete description of symptoms for service personnel (samples of print quality
problems are helpful).
• A copy of the sales slip or other proof of purchase to establish the warranty coverage
period.
• Your name, address, and a phone number where you can be reached during the day.
Pack the device183
 
						

							C
Device specifications
For media and media-handling specifications, see Understand specifications for supported media.
This section contains the following topics:
•
Physical specifications
•
Product features and capacities
•
Processor and memory specifications
•
System requirements
•
Network protocol specifications
•
Embedded Web server specifications
•
Print specifications
•
Copy specifications
•
Fax specifications
•
Scan specifications
•
Environmental specifications
•
Electrical specifications
•
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779)
•
Memory card specifications
Physical specifications
Size (width x depth x height)
Device with A4/Letter-size scanner glass and duplexer: 476 x 473 x 258 mm (19.0 x 18.9 x
10.3 inches)
Device weight (including print supplies)
Device with A4/Letter-size scanner glass and duplexer: 8.6 kg (19 lb)
Product features and capacities
FeatureCapacity
Connectivity•
USB 2.0-compliant high speed
• Wireless 802.11b/g
• Wired network
Print cartridgesFour print cartridges (black, tri-color print
cartridge, photo, and photo-gray)
NOTE:Not all print cartridges are supported
in all countries/regions.
Supply yieldsVisit www.hp.com/pageyield/ for more
information on estimated print cartridge yields.
Device languagesHP PCL 3
Font supportUS fonts: CG Times, CG Times Italic,
Universe, Universe Italic, Courier, Courier
Italic, Letter Gothic, Letter Gothic Italic.
184
Device specifications 
 
						

							FeatureCapacity
Duty cycleUp to 5000 pages per month
Device control panel language support
Language availability varies by country/region.Bulgarian, Croatian, Czech, Danish, Dutch,
English, Finnish, French, German, Greek,
Hungarian, Italian, Japanese, Korean,
Norwegian, Polish, Portuguese, Romanian,
Russian, Simplified Chinese, Slovak,
Slovenian, Spanish, Swedish, Traditional
Chinese, Turkish, Ukrainian.
Processor and memory specifications
Device processor
192 MHz ARM946ES, ETM9 (medium)
Device memory
64 MB built-in RAM, 16 MB built-in MROM + 2 MB built-in Flash ROM
System requirements
NOTE:For the most current information about supported operating systems and system
requirements, visit 
http://www.hp.com/support/.
Operating system compatibility
• Windows 2000, Windows XP, Windows XP x64, Windows Vista
NOTE:For Windows 2000, only printer drivers, scanner drivers, and the Toolbox are
available.
• Mac OS X (10.3, 10.4)
• Linux
Minimum requirements
• Windows 2000 Service Pack 4: Intel Pentium II or Celeron processor, 128 MB RAM, 200 MB
free hard disk space, Microsoft Internet Explorer 6.0
• Windows XP (32-bit): Intel Pentium II or Celeron processor, 128 MB RAM, 410 MB free hard
disk space, Microsoft Internet Explorer 6.0
• Microsoft® Windows® x64: AMD Athlon 64, AMD Opteron, Intel Xeon processor with Intel
EM64T support, or Intel Pentium 4 processor with Intel EM64T support, 128 MB RAM, 200
MB free hard disk space, Microsoft Internet Explorer 6.0
• Windows Vista: 800 MHz 32-bit (x86) or 64-bit (x64) processor, 512 MB RAM, 765 MB free
hard disk space, Microsoft Internet Explorer 7.0
•Mac OS X (10.3.9 and higher, 10.4.9 and higher): 400 MHz Power PC G3 (v10.3.9 and
higher, 10.4.9 and higher) or 1.83 GHz Intel Core Duo (10.4.9 and higher), 256 MB memory -
800 MB free hard disk space
•Quick Time 5.0 or later (Mac OS)
• Adobe Acrobat Reader 5.0 or later (continued)
System requirements185
 
						

							Recommended requirements
• Windows 2000 Service Pack 4: Intel Pentium III or higher processor, 256 MB RAM, 500 MB
free hard disk space
• Windows XP (32-bit): Intel Pentium III or higher processor, 256 MB RAM, 500 MB free hard
disk space
• Microsoft® Windows® XP x64: AMD Athlon 64, AMD Opteron, Intel Xeon processor with Intel
EM64T support, or Intel Pentium 4 processor with Intel EM64T support, 256 MB RAM, 500
MB free hard disk space
• Windows Vista: 1 GHz 32-bit (x86) or 64-bit (x64) processor, 1 GB RAM, 1.2 GB free hard
disk space
•Mac OS X (10.3.9 and higher, 10.4.9 and higher): 400 MHz Power PC G4 (v10.3.9 and
higher, 10.4.9 and higher) or 1.83 GHz Intel Core Duo (10.4.9 and higher), 256 MB memory -
800 MB free hard disk space
•Microsoft Internet Explorer 6.0 or later (Windows 2000, Windows XP); Internet Explorer
7.0 or later (Windows Vista)
Network protocol specifications
Network operating system compatibility
• Windows 2000, Windows XP (32-bit), Windows XP x64 (Professional and Home Editions),
Windows Vista (32-bit) & (64-bit) [Ultimate, Enterprise & Business Edition]
• Mac OS X (10.3, 10.4)
• Microsoft Windows 2000 Server Terminal Services with Citrix Metaframe XP with Feature
Release 3
• Microsoft Windows 2000 Server Terminal Services with Citrix Presentation Server 4.0
• Microsoft Windows 2000 Server Terminal Services
• Microsoft Windows 2003 Server Terminal Services
• Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4.0
• Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4.5
• Microsoft Windows 2003 Server Terminal Services with Citrix Metaframe XP with Feature
Release 3
• Microsoft Windows 2003 Small Business Server Terminal Services
• Novell Netware 6, 6.5, Open Enterprise Server 6.5
Compatible network protocols
TCP/IP
Network management
Embedded Web server
Features
Ability to remotely configure and manage network devices
Embedded Web server specifications
Requirements
• A TCP/IP-based network (IPX/SPX-based networks are not supported)
• A Web browser (either Microsoft Internet Explorer 5.5 or higher, Opera 8.0 or higher, Mozilla
Firefox 1.0 or higher, or Safari 1.2, or higher)
• A network connection (you cannot use the embedded Web server connected directly to a
computer with a USB cable) Appendix C
186
Device specifications