HP Officejet J6413 User Manual

							Check the device software settings
Print speed is slower when Best or Maximum dpi is selected as the print quality. To
increase the print speed, select different print settings in the device driver. For more
information, see 
Change print settings.
Blank or partial page printed
Clean the print cartridge
Complete the print cartridge cleaning procedure. For more information, see 
Clean the
print cartridges.
Check the media settings
• Make sure you select the correct print quality settings in the printer driver for the
media loaded in the trays.
• Make sure the page settings in the printer driver match the page size of media
loaded in the tray.
More than one page is being picked
For more information on paper-feed problems, see 
Solve paper-feed problems.
There is a blank page in the file
Check the file to make sure there is no blank page.
Something on the page is missing or incorrect
Check the print cartridges
Make sure the correct print cartridges are installed and the print cartridges are not low
on ink. For more information, see 
Manage the device and Supported print cartridges.
Check the margin settings
Make sure the margin settings for the document do not exceed the printable area of
the device. For more information, see 
Set minimum margins.
Check the color print settings
Make sure Print in Grayscale is not selected in the print driver.
Check the device location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the device away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Solve printing problems137
 
						

							Placement of the text or graphics is wrong
Check how the media is loaded
Make sure the media width and length guides fit snugly against the edges of the stack
of media, and make sure the tray is not overloaded. For more information, see 
Load
media.
Check the media size
• Content on a page might be cut off if the document size is larger than the media
that you are using.
• Make sure the media size selected in the printer driver match the size of media
loaded in the tray.
Check the margin settings
If the text or graphics are cut off at the edges of the page, make sure the margin
settings for the document do not exceed the printable area of your device. For more
information, see 
Set minimum margins.
Check the page-orientation setting
Make sure the media size and page orientation selected in the application match the
settings in the printer driver. For more information, see 
Change print settings.
Check the device location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the device away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
If the above solutions do not work, the problem may be caused by the inability of the
application to interpret print settings properly. See the release notes for known
software conflicts, refer to the applications documentation, or contact the software
manufacturer for specific help.
The device prints half a page, then ejects the paper
Check the print cartridges
Make sure the correct print cartridges are installed and the print cartridges are not low
on ink. For more information, see 
Manage the device and Work with print cartridges.
HP cannot guarantee the quality of non-HP print cartridges.
Poor print quality and unexpected printouts
This section contains the following topics:
•
Common poor quality printout problems
•
Meaningless characters print
•
Ink is smearing
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138 Maintain and troubleshoot 
 
						

							•Ink is not filling the text or graphics completely
•
Output is faded or dull colored
•
Colors are printing as black and white
•
Wrong colors are printing
•
Printout shows bleeding colors
•
Colors do not line up properly
•
Lines or dots are missing from text or graphics
Common poor quality printout problems
Check the print cartridges
Make sure the correct print cartridges are installed and the print cartridges are not low
on ink. For more information, see 
Manage the device and Work with print cartridges.
HP cannot guarantee the quality of non-HP print cartridges.
Check the paper quality
The paper might be too moist or too rough. Make sure the media meets HP
specifications, and try to print again. For more information, see 
Select print media.
Check the type of media loaded in the device
Make sure the tray supports the type of media you have loaded. For more information,
see 
Understand specifications for supported media.
Check the device location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the device away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Align the print cartridges
Align the print cartridges. For more information, see 
Align the print cartridges.
Clean the print cartridge
The print cartridges may need to be cleaned. For more information, see, 
Clean the
print cartridges.
Meaningless characters print
If an interruption occurs to a job that is printing, the device might not recognize the rest
of the job.
Poor print quality and unexpected printouts139
 
						

							Cancel the print job and wait for the device to return to the ready state. If the device
does not return to the ready state, cancel all jobs and wait again. When the device is
ready, resend the job. If prompted by the computer to retry the job, click Cancel.
Check the cable connections
If the device and computer are connected with a USB cable, the problem may be due
to a poor cable connection.
Make sure the cable connections at both ends are secure. If the problem persists, turn
off the device, disconnect the cable from the device, turn on the device without
connecting the cable, and delete any remaining jobs from the print spooler. When the
Power light is on and not flashing, reconnect the cable.
Check the document file
The document file may be damaged. If you can print other documents from the same
application, try printing a backup copy of your document, if available.
Align the print cartridges
Align the print cartridges. For more information, see 
Align the print cartridges.
Ink is smearing
Check the print settings
• When you print documents that use much ink, allow more time to dry before
handling the printouts. This is especially true for transparencies. In the printer
driver, select the Best print quality, and also increase the ink drying time and
reduce the ink saturation using the ink volume under the advanced features
(Windows) or ink features (Mac OS). However, note that decreasing ink saturation
might give printouts a washed-out quality.
• Color documents that have rich, blended colors can wrinkle or smear when printed
using the Best print quality. Try using another print mode, such as Normal, to
reduce ink, or use HP Premium Paper designed for printing vivid color documents.
For more information, see 
Change print settings.
Check the media type
Some types of media do not accept ink well. For these types of media, ink will dry
more slowly and smearing may occur. For more information, see 
Select print media.
Check the print cartridges
Make sure the correct print cartridges are installed and the print cartridges are not low
on ink. For more information, see 
Manage the device and Work with print cartridges.
HP cannot guarantee the quality of non-HP print cartridges.
Clean the print cartridge
The print cartridges may need to be cleaned. For more information, see, 
Clean the
print cartridges.
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							Ink is not filling the text or graphics completely
Check the media type
Some media types are not suitable for use with the device. For more information, see
Select print media.
Check the print cartridges
Make sure the print cartridges are not low on ink. For more information, see 
Work with
print cartridges.
HP cannot guarantee the quality of non-HP print cartridges.
Clean the print cartridge
The print cartridges may need to be cleaned. For more information, see, 
Clean the
print cartridges.
Output is faded or dull colored
Check the print mode
The Draft or Fast mode in the printer driver allows you to print at a faster rate, which is
good for printing drafts. To get better results, select Normal or Best. For more
information, see 
Change print settings.
Check the paper type setting
When printing on transparencies or other special media, select the corresponding
media type in the print driver. For more information, see 
Print on special and custom-
sized media.
Clean the print cartridge
The print cartridges may need to be cleaned. For more information, see, 
Clean the
print cartridges.
Check the print cartridges
Make sure the correct print cartridges are installed and the print cartridges are not low
on ink. For more information, see 
Manage the device and Work with print cartridges.
HP cannot guarantee the quality of non-HP print cartridges.
Colors are printing as black and white
Check the print settings
Make sure Print in Grayscale is not selected in the printer driver. For information on
changing this setting, see 
Change print settings.
Poor print quality and unexpected printouts141
 
						

							Wrong colors are printing
Check the print settings
Make sure Print in Grayscale is not selected in the printer driver. For information on
changing this setting, see 
Change print settings.
Check the print cartridges
Make sure the correct print cartridges are installed and the print cartridges are not low
on ink. For more information, see 
Manage the device and Work with print cartridges.
HP cannot guarantee the quality of non-HP print cartridges.
Clean the print cartridge
The print cartridges may need to be cleaned. For more information, see, 
Clean the
print cartridges.
Printout shows bleeding colors
Check the print cartridges
Make sure the correct print cartridges are installed and the print cartridges are not low
on ink. For more information, see 
Manage the device and Work with print cartridges.
HP cannot guarantee the quality of non-HP print cartridges.
Check the print settings
Make sure Print in Grayscale is not selected in the printer driver. For information on
changing this setting, see 
Change print settings.
Check the media type
Some types of media do not accept ink well. For these types of media, ink will dry
more slowly and smearing may occur. For more information, see 
Select print media.
Colors do not line up properly
Check the print cartridges
Make sure the correct print cartridges are installed and the print cartridges are not low
on ink. For more information, see 
Manage the device and Work with print cartridges.
HP cannot guarantee the quality of non-HP print cartridges.
Check the graphics placement
Use the zoom or print preview feature of your software to check for gaps in the
placement of graphics on the page.
Align the print cartridges
Align the print cartridges. For more information, see 
Align the print cartridges.
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142 Maintain and troubleshoot 
 
						

							Lines or dots are missing from text or graphics
Check the print cartridges
Make sure the print cartridges are not low on ink. For more information, see 
Work with
print cartridges.
HP cannot guarantee the quality of non-HP print cartridges.
Solve paper-feed problems
Media is not supported for the printer or tray
Use only media that is supported for the device and the tray being used. For more
information, see 
Understand specifications for supported media.
Media is not picked up from a tray
• Make sure media is loaded in the tray. For more information, see 
Load media. Fan
the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the
media size you are loading. Also make sure the guides are snug, but not tight,
against the stack.
• Make sure media in the tray is not curled. Uncurl paper by bending it in the
opposite direction of the curl.
• When using thin special media, make sure that the tray is completely loaded. If you
are using special media that is only available in small quantities, try placing the
special media on top of other paper of the same size to help fill the tray. (Some
media is picked up more easily if the tray is full.)
• If you are using thick special media (such as brochure paper), load media so that
the tray is between 1/4 and 3/4 full. If necessary, place the media on top
of other paper of the same size so that the stack height is within this range.
Media is not coming out correctly
• Make sure the output tray extension is extended; otherwise, printed pages may fall
off the device.
Solve paper-feed problems143
 
						

							• Remove excess media from the output tray. There is a limit to the number of
sheets the tray can hold.
Pages are skewing
• Make sure the media loaded in the trays is aligned to the paper guides. If needed,
pull out the trays from the device and reload the media properly, making sure that
the paper guides are properly aligned.
• Make sure the duplexer is properly installed.
• Load media into the device only when it is not printing.
Multiple pages are being picked up
• Fan the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the
media size you are loading. Also make sure the guides are snug, but not tight,
against the stack.
• Make sure the tray is not overloaded with paper.
• When using thin special media, make sure that the tray is completely loaded. If you
are using special media that is only available in small quantities, try placing the
special media on top of other paper of the same size to help fill the tray. (Some
media is picked up more easily if the tray is full.)
• If you are using thick special media (such as brochure paper), load media so that
the tray is between 1/4 and 3/4 full. If necessary, place the media on top
of other paper of the same size so that the stack height is within this range.
• Use HP media for optimum performance and efficiency.
Solve copy problems
If the following topics do not help, see Support and warranty for information about HP
support.
•
No copy came out
•
Copies are blank
•
Documents are missing or faded
•
Size is reduced
•
Copy quality is poor
•
Copy defects are apparent
•
The device prints half a page, then ejects the paper
•
Error messages appear
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144 Maintain and troubleshoot 
 
						

							No copy came out
•Check the power
Make sure that the power cord is securely connected, and the device turned on.
•Check the status of the device
◦The device might be busy with another job. Check the control-panel display for
information about the status of jobs. Wait for any job that is processing to finish.
◦The device might be jammed. Check for jams. See 
Clear jams.
•Check the trays
Make sure that media is loaded. See 
Load media for more information.
Copies are blank
•Check the media
The media might not meet Hewlett-Packard media specifications (for example, the
media is too moist or too rough). See 
Select print media for more information.
•Check the settings
The contrast setting might be set too light. Use the Copy button on the device
control panel to create darker copies.
•Check the trays
If you are copying from the ADF, make sure that the originals have been loaded
correctly. For more information, see 
Load an original in the automatic document
feeder (ADF).
Documents are missing or faded
•Check the media
The media might not meet Hewlett-Packard media specifications (for example, the
media is too moist or too rough). See 
Select print media for more information.
•Check the settings
The quality setting of Fast (which produces draft-quality copies) might be
responsible for the missing or faded documents. Change to the Normal or Best
setting.
•Check the original
◦The accuracy of the copy depends on the quality and size of the original. Use
the Copy menu to adjust the brightness of the copy. If the original is too light,
the copy might not be able to compensate, even if you adjust the contrast.
◦Colored backgrounds might cause images in the foreground to blend into the
background, or the background might appear in a different shade.
Size is reduced
• The reduce/enlarge or other copy feature might have been set from the device
control panel to reduce the scanned image. Check the settings for the copy job to
make sure that they are for normal size.
• The HP photo and imaging software settings might be set to reduce the scanned
image. Change the settings, if needed. See the onscreen Help for the HP photo
and imaging software for more information.
Solve copy problems145
 
						

							Copy quality is poor
•Take steps to improve the copy quality
◦Use quality originals.
◦Load the media correctly. If the media is loaded incorrectly, it might skew,
causing unclear images. See 
Select print media for more information.
◦Use or make a carrier sheet to protect your originals.
•Check the device
◦The scanner lid might not be closed properly.
◦The scanner glass or lid backing might need cleaning. See 
Clean the device
for more information.
◦The ADF might need cleaning. See 
Clean the device for more information.
Copy defects are apparent
•
Vertical white or faded stripes
The media might not meet Hewlett-Packard media specifications (for example, the
media is too moist or too rough). See 
Select print media for more information.
•
Too light or dark
Try adjusting the contrast and copy-quality settings.
•
Unwanted lines
The scanner glass, lid backing, or frame might need cleaning. See 
Clean the
device for more information.
•
Black dots or streaks
Ink, glue, correction fluid, or an unwanted substance might be on the scanner
glass or lid backing. Try cleaning the device. See 
Clean the device for more
information.
•
Copy is slanted or skewed
◦Make sure that the ADF input tray is not too full.
◦Make sure that the ADF width adjusters are snug against the sides of the media.
•
Unclear text
◦Try adjusting the contrast and copy-quality settings.
◦The default enhancement setting might not be suitable for the job. Check the
setting and change it to enhance text or photographs, if needed. For more
information, see 
Change the copy settings.
•
Incompletely filled text or graphics
Try adjusting the contrast and copy-quality settings.
•
Large, black typefaces look splotchy (not smooth)
The default enhancement setting might not be suitable for the job. Check the
setting and change it to enhance text or photographs, if needed. For more
information, see 
Change the copy settings.
•
Horizontal grainy or white bands in light-gray to medium-gray areas
The default enhancement setting might not be suitable for the job. Check the
setting and change it to enhance text or photographs, if needed. For more
information, see 
Change the copy settings.
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146 Maintain and troubleshoot