HP OfficeJet J4660 User Manual

							
Fax tones are recorded on my answering machineSolution:
• When you have an answering machine on  the same phone line you use for fax
calls, try connecting the answering machine directly to the device as described
in 
Case I: Shared voice/fax line with answering machine . If you do not connect
the answering machine as recommended, fax tones might be recorded on your
answering machine.
• Make sure the device is set to receive faxes automatically and that the  Rings
to Answer  setting is correct. The number of rings to answer for the device
should be greater than the number of rings to answer for the answering
machine. If the answering machine and the device are set to the same number
of rings to answer, both devices answer the call and fax tones are recorded on
the answering machine.
• Set your answering machine to a low number of rings and the device to answer in the maximum number of rings supported. (The maximum number of rings
varies by country/region.) In this setup, the answering machine answers the
call and the device monitors the line. If the device detects fax tones, the device
receives the fax. If the call is a voice call, the answering machine records the
incoming message. For more information, see 
Set the number of rings before
answering .
The phone cord that came with my device is not long enough
Solution: If the phone cord that came with the device is not long enough, you
can use a coupler to extend the length. You can purchase a coupler at an
electronics store that carries phone accessories. You will also need another phone
cord, which can be a standard phone cord that you might already have in your
home or office.
TIP: If the device came with a 2-wire phone cord adaptor, you can use it with
a 4-wire phone cord to extend the length. For information on using the 2-wire
phone cord adaptor, see the documentation that came with it.
To extend your phone cord
1. Using the phone cord supplied in the box with the device, connect one end to
the coupler, then connect the other end to the port labeled 1-LINE on the back
of the device.
2. Connect another phone cord to the open port on the coupler and to the
telephone wall jack.
Color faxes do not print
Cause: The Incoming Fax Printing option is turned off.
Solution: To print color faxes, make sure that the Incoming Fax Printing option in
the device control panel is turned on.
Solve fax problems 147
 
						

							
The computer cannot receive faxes (Fax to PC)Cause: the HP Digital Imaging Monitor  is turned off.
Solution: Check the taskbar and ensure that the  HP Digital Imaging Monitor is
turned on at all times.
Cause: The computer selected to receive faxes is turned off.
Solution: Make sure the computer selected to receive faxes is switched on at all
times.
Cause: Different computers are configured for setup and receiving faxes and one
of them may be switched off.
Solution: If the computer receiving faxes is different from the one used for setup,
both computers should be switched on at all times.
Cause: Fax to PC is not activated or the computer is not configured to receive
faxes.
Solution: Activate Fax to PC and make sure the computer is configured to
receive faxes.
Cause: HP Digital Imaging Monitor is not operating properly.
Solution: Restart the HP Digital Imaging Monitor  or restart the computer.
Solve wireless problems (HP Officejet J4680 only)
If the device is unable to communicate with the network after completing the wireless
setup and software installation, perform one or more of the following tasks.
Print wireless configuration settings
◦Press  Setup.
◦ Press the right arrow 
 until  Print Report  appears, and then press  OK.
◦ Press the right arrow 
 until  Wireless Configuration  appears, and then press  OK.
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Check the wireless communication settings
• Make sure the computer’s wireless card is set to the correct wireless profile. Awireless profile is a set of network settings unique to a given network. A single
wireless card might have several wireless profiles (for example, one for a home
network and one for an office network). Open the Configuration utility for the
network card installed on your computer, and ensure that the profile selected is the
profile for the device’s network.
• Make sure the device’s network settings match those of your network. Do one of the following to find the settings for your network:
◦Infrastructure communication : Open the wireless access point’s (WAP)
Configuration utility.
◦ Ad hoc communication : Open the Configuration utility for the network card
installed in your computer.
• Compare the network’s settings to those on the device’s wireless configuration page, and note any differences. For more information, see 
Print wireless
configuration settings . Possible problems include the following:
◦ The WAP filters hardware addresses (MAC addresses).
◦ One of these settings in the device might be incorrect: communication mode,
network name (SSID), channel (ad  hoc networks only), authentication type,
encryption.
◦ Print a document. If the document still does not print, then reset the device’s
network settings and reinstall the device software.
If the wireless network settings are correct, the computer might be associated with
another wireless network. Ensure that the computer is associated with the same
wireless network as that of the device.
Users can ensure this by checking the wireless settings on their respective computers.
In addition, ensure that the computers have access to the wireless network.
If the wireless network settings are incorrect, follow these steps to correct the device’s
settings:
1. Connect the device to your network with  a network cable or to the computer using
the network cable.
2. Open the device’s embedded Web server.
3. Click the  Networking  tab, and then click  Wireless (802.11) in the left pane.
4. Use the Wireless Setup wizard on the  Wireless Setup tab to change the device’s
settings to match the settings of the network.
5. Close the device’s embedded Web server, and then disconnect the network cable
from the device.
6. Uninstall the device software completely, and then reinstall the software.
Add hardware addresses to a wireless access point (WAP)
MAC filtering is a security feature in which a wireless access point (WAP) is configured
with a list of MAC addresses (also called “hardware addresses”) of devices that are
allowed to gain access to the network through the WAP. If the WAP does not have the
hardware address of a device attempting to access the network, the WAP denies the
Solve wireless problems (HP Officejet J4680 only) 149
 
						

							
device access to the network. If the WAP filters MAC addresses, then the device’s
MAC address must be added to the WAP’s list of accepted MAC addresses.
• Print the wireless configuration page. For more information, see 
Print wireless
configuration settings.
• Open the WAP’s configuration utility, and add the device’s hardware address to the list of accepted MAC addresses.
Reset network configuration settings
If the device is still unable to communicate with the network, reset the device’s network
settings.
• Press  Setup. Press an arrow button to move to  Network, and then press  OK.
• Press an arrow button to move to  Restore Network Defaults, and then press OK.
• Print the wireless configuration page and verify that the network settings have been reset. For more information, see 
Print wireless configuration settings .
By default, the network name (SSID) is “hpsetup” and the communication mode is
“ad hoc.”
Troubleshoot installation issues
If the following topics do not help, see Support and warranty  for information about HP
support.
•
Hardware installation suggestions
•
Software installation suggestions
Hardware installation suggestions
Check the device
• Make sure that all packing tape and material have been removed from outside and inside the device.
• Make sure that the device is loaded with paper.
• Make sure that no lights are on or  blinking except the Ready light, which should be
on. If the Attention light is blinking, check for messages on the device control panel.
Check the hardware connections
• Make sure that any cords and cables that you are using are in good working order.
• Make sure that the power cord is connected securely to both the device and to a working power outlet.
• Make sure that the phone cord is connected to the 1-LINE port.
Check the ink cartridges
• Whenever you install a new ink cartridge,  the device aligns the ink cartridges
automatically. If the alignment fails, check to make sure the cartridges are installed
correctly, and start the ink cartridge alignment. For more information, see 
Align the
ink cartridges .
• Make sure that all latches and covers are closed properly.
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Check the computer system
• Make sure that your computer is running one of the supported operating systems.
• Make sure that the computer meets  at least the minimum system requirements.
Check the device to ensure the following
• Power light is on and not blinking. When the device is first turned on, it takes approximately 45 seconds to warm up.
• The device is in the Ready state, and no other lights on the device control panel are lit or blinking. If lights are lit or blinking, see the message on the device control
panel.
• Ensure power cord and other cables are  working, and are firmly connected to the
device.
• All packing tapes and materials are removed from the device.
• Duplexer is locked into place.
• Paper is loaded correctly in the tray, and is not jammed in the device.
• All latches and covers are closed.
Software installation suggestions
Verify installation preliminaries
• Make sure to use the Starter CD that contains the correct installation software for your operating system.
• Before installing software, make sure that all other programs are closed.
• If the computer does not recognize the path  to the CD-ROM drive that you type,
make sure that you are specifying the correct drive letter.
• If the computer cannot recognize the Starter  CD in the CD-ROM drive, inspect the
Starter CD for damage. You can download  the device driver from the HP Web site
(
www.hp.com/support ).
Check or perform the following
• Make sure the computer meets the system requirements.
• Before installing software on a Windows computer, ensure all other programs are closed.
• If the computer does not recognize the path  to the CD drive that you typed, ensure
you are specifying the correct drive letter.
• If the computer cannot recognize the Starter CD  in the CD drive, inspect the CD for
damage. You can download the device driver from the HP Web site (
www.hp.com/
support ).
• In the Windows device manager, make sure that the USB drivers have not been disabled.
• If you are using a computer running  Windows, and the computer cannot detect the
device, run the uninstallation utility (util\ccc\uninstall.bat on the Starter CD) to
perform a clean uninstallation of the device driver. Restart your computer, and
reinstall the device driver.
Troubleshoot installation issues 151
 
						

							
Check the computer system
• Make sure that your computer is running one of the supported operating systems.
• Make sure that the computer meets at least the minimum system requirements.
Clear jams
Occasionally, media becomes jammed during a job. Try the following remedies before
you attempt to clear the jam.
• Make sure that you are printing with media that meets specifications. For moreinformation, see 
Understand specifications for supported media .
• Make sure that you are printing with media that is not wrinkled, folded, or damaged.
• Make sure that the device is clean. For more information, see 
Clean the device .
• Make sure that the trays are loaded correctly and are not too full. For more information, see 
Load media .
This section contains the following topics:
•
Clear paper jams
•
Avoid paper jams
Clear paper jams
If the paper was loaded in the main tray,  you might need to clear the paper jam from
the rear door.
Paper can also jam in the automatic document feeder. Several common actions can
cause paper to jam the automatic document feeder:
• Placing too much paper in the document feeder tray. For information on the maximum number of sheets allowed in the automatic document feeder, see 
Load
originals .
• Using paper that is too thick or too thin for the device.
• Trying to add paper to the document feeder tray while the device is feed\
ing pages.
To clear a paper jam from the rear door
1. Press in the tab on the left side of  the rear door to release the door. Remove the
door by pulling it away from the device.
CAUTION: Trying to clear a paper jam from the front of the device can
damage the print mechanism. Always access and clear paper jams through the
rear door.
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2.Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside
the device. If you do not remove all the pieces of paper from the device, more
paper jams are likely to occur.
3. Replace the rear door. Gently push the  door forward until it snaps into place.
4. Press  OK to continue the current job.
To clear a paper jam in the automatic document feeder
1. Lift the cover of the automatic document feeder.
2.Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside
the device. If you do not remove all the pieces of paper from the device, more
paper jams are likely to occur.
3. Close the cover of the automatic document feeder.
Clear jams 153
 
						

							
Avoid paper jams
To help avoid paper jams, follow these guidelines.
• Remove printed papers from the output tray frequently.
• Prevent curled or wrinkled paper by storing all unused paper flat in a resealablebag.
• Ensure that paper loaded in the input tray  lays flat and the edges are not bent or
torn.
• Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.
• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray.
• Do not force paper too far forward in the input tray.
• Use paper types that are recommended for the device. For more information, see
Understand specifications for supported media .
• Do not leave originals on the glass. If you load an original in the automatic document feeder while there is already an original on the glass, the original can
jam in the automatic document feeder.
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AHP supplies and accessories
This section provides information on HP supplies and accessories for the device. The information
is subject to changes, visit the HP Web site (www.hpshopping.com ) for the latest updates. You
may also make purchases through the Web site.
•
Order printing supplies online
•
Supplies
Order printing supplies online
Besides the HP Web site, you may order printing supplies using the following tools:
• Toolbox (Windows):  On the Estimated Ink Level  tab, click Shop Online .
• HP Printer Utility (Mac OS):  Click Supplies Status  from the Information and Support
panel, click the  Shop for HP Supplies  drop-down menu, and then choose  Online.
Supplies
•HP media
HP media
To order media such as HP Premium Plus Photo Paper or HP Premium Paper, go to www.hp.com .
Choose your country/region, and then select  Buy or Shopping .
HP supplies and accessories 155
 
						

							
BSupport and warranty
The information in Maintain and troubleshoot  suggests solutions to common problems. If your
device is not operating correctly and those suggestions did not solve your problem, try using one
of the following support services to obtain assistance.
This section contains the following topics:
•
Hewlett-Packard limited warranty statement
•
Obtain electronic support
•
Obtain HP telephone support
•
Prepare the device for shipment
•
Pack the device
156 Support and warranty