HP OfficeJet J4660 User Manual

							
If you have lines or dust appearing on scanned documents or faxes, clean the mylar
strip in the ADF.
To clean the rollers or separator pad
1.Remove all originals from the document feeder tray.
2. Lift the automatic document feeder cover (1).
This provides easy access to the rollers (2) and separator pad (3), as shown below.
1Automatic document feeder cover
2Rollers
3Separator pad
3.Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess
liquid from the cloth.
4. Use the damp cloth to wipe any residue off the rollers or separator pad.
NOTE: If the residue does not come off using distilled water, try using
isopropyl (rubbing) alcohol.
5. Close the cover of the automatic document feeder.
Clean the device 117
 
						

							
To clean the plastic strip inside the automatic document feeder
1.Turn off the device and unplug the power cord.
NOTE: Depending how long the device is unplugged, the date and time might
be erased. You might need to reset the date and time later, when you plug the
power cord back in.
2. Lift the cover of the automatic document feeder until it stops, and then gently pry
the cover to release the catch.
3.Continue lifting the automatic document feeder cover to the vertical position.
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118 Maintain and troubleshoot
 
						

							
4.Lift the automatic document feeder mechanism.
5.Clean the plastic strip with a soft  cloth or sponge slightly moistened with a
nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride
on the plastic strip, since they can damage  it. Do not place or spray liquid
directly on the plastic strip. The liquid might seep under the glass and damage
the device.
6. Gently lower the automatic document feeder mechanism to avoid dislodging the
plastic strip, and then close the cover of the automatic document feeder.
7. Plug in the power cord, and then turn on the device.
NOTE: If you still see dust or lines on scans after cleaning the plastic strip,
you may need to order a new plastic strip. For more information, see 
Support
and warranty .
General troubleshooting tips and resources
Try these when you begin troubleshooting a printing problem.
• For a paper jam, see 
Clear paper jams.
• For paper-feed problems, such as the paper skew and paper pick, see 
Solve
paper-feed problems .
• Power light is on and not blinking. When the device is turned on for the first time, it takes approximately 12 minutes to initialize it  after the ink cartridges are installed.
• Power cord and other cables are working, and are firmly connected to the device. Make sure the device is connected firmly to a functioning alternating current (AC)
power outlet, and is turned on. For voltage requirements, see 
Electrical
specifications .
• Media is loaded correctly in the input tray and is not jammed in the device.
• All packing tapes and materials are removed.
General troubleshooting tips and resources 119
 
						

							
• The device is set as the current or default printer. For Windows, set it as thedefault in the Printers folder. For the Mac OS, set it as the default in the Printers &
Faxes section of the System Preferences. See your computers documentation for
more information.
• Pause Printing  is not selected if you are using a computer running Windows.
• You are not running too many programs  when you are performing a task. Close
programs that you are not using or  restart the computer before attempting the task
again.
Troubleshooting topics
•
Solve printing problems
•
Poor print quality and unexpected printouts
•
Solve paper-feed problems
•
Solve copy problems
•
Solve scan problems
•
Solve fax problems
•
Troubleshoot installation issues
Solve printing problems
This section contains the following topics:
•
The device shuts down unexpectedly
•
Error message appears on control-panel display
•
The device is not responding (nothing prints)
•
Device takes a long time to print
•
Blank or partial page printed
•
Something on the page is missing or incorrect
•
Placement of the text or graphics is wrong
•
The device prints half a page, then ejects the paper
The device shuts down unexpectedly
Check the power and power connections
Make sure the device is connected firmly to a functioning alternating current (AC)
power outlet. For voltage requirements, see 
Electrical specifications .
Error message appears on control-panel display
A non-recoverable error has occurred
Disconnect all cables (such as power cord and USB cable), wait about 20 seconds,
and reconnect the cables. If the problem persists, visit the HP Web site (
www.hp.com/
support) for the latest troubleshooting information, or product fixes and updates.
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120 Maintain and troubleshoot
 
						

							
The device is not responding (nothing prints)
There are print jobs stuck in the print queue
Open the print queue, cancel all documents, and then reboot the computer. Try to print
after the computer reboots. Refer to the Help system for the operating system for more
information.
Check the device setup
For more information, see 
General troubleshooting tips and resources.
Check the device software installation
If the device is turned off when printing, an alert message should appear on your
computer screen; otherwise, the device software might not be installed correctly. To
resolve this, uninstall the software completely, and then reinstall the device software.
For more information, see 
Uninstall and reinstall the software .
Check the cable connections
• Make sure both ends of the network/USB cable are secure.
• If the device is connected to a network, check the following: ◦Check the Link light on the back of the device.
◦ Make sure you are not using a phone cord to connect the device.
Check any personal firewall software installed on the computer
The personal software firewall is a security program that protects a computer from
intrusion. However, the firewall might block communication between the computer and
the device. If there is a problem communicating with the device, try temporarily
disabling the firewall. If the problem persists, the firewall is not the source of the
communication problem. Re-enable the firewall.
Device takes a long time to print
Check the system configuration and resources
Make sure the computer meets the minimum system requirements for the device. For
more information, see 
System requirements .
Check the device software settings
Print speed is slower when  Best or Maximum dpi  is selected as the print quality. To
increase the print speed, select different print settings in the device driver. For more
information, see 
Change print settings .
Blank or partial page printed
Clean the ink cartridge
Complete the ink cartridge cleaning procedure. For more information, see 
Clean the
ink cartridges .
Solve printing problems 121
 
						

							
Check the media settings
• Make sure you select the correct print quality settings in the printer driver for the
media loaded in the trays.
• Make sure the page settings in the printer driver match the page size of media loaded in the tray.
More than one page is being picked
For more information on paper-feed problems, see 
Solve paper-feed problems .
There is a blank page in the file
Check the file to make sure there is no blank page.
Something on the page is missing or incorrect
Check the margin settings
Make sure the margin settings for the document do not exceed the printable area of
the device. For more information, see 
Set minimum margins .
Check the color print settings
Make sure  Print in Grayscale  is not selected in the print driver.
Check the device location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the device away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Check the ink cartridges
Make sure the correct ink cartridges are installed  and the ink cartridges are not low on
ink. For more information, see 
Manage the device  and Work with ink cartridges .
Placement of the text or graphics is wrong
Check how the media is loaded
Make sure the media width and length guides fit snugly against the edges of the stack
of media, and make sure the tray is not overloaded. For more information, see 
Load
media.
Check the media size
• Content on a page might be cut off if the document size is larger than the media that you are using.
• Make sure the media size selected in  the printer driver match the size of media
loaded in the tray.
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Check the margin settings
If the text or graphics are cut off at the edges of the page, make sure the margin
settings for the document do not exceed the printable area of your device. For more
information, see 
Set minimum margins.
Check the page-orientation setting
Make sure the media size and page orientation selected in the application match the
settings in the printer driver. For more information, see 
Change print settings .
Check the device location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the device away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
If the above solutions do not work, the problem may be caused by the inability of the
application to interpret print settings properly. See the release notes for known
software conflicts, refer to the applications documentation, or contact the software
manufacturer for specific help.
The device prints half a page, then ejects the paper
Check the ink cartridges
Make sure the correct ink cartridges are installed  and the ink cartridges are not low on
ink. For more information, see 
Manage the device  and Work with ink cartridges .
HP cannot guarantee the quality of non-HP ink cartridges.
Poor print quality and unexpected printouts
This section contains the following topics:
•
Common poor quality printout problems
•
Meaningless characters print
•
Ink is smearing
•
Ink is not filling the text or graphics completely
•
Output is faded or dull colored
•
Colors are printing as black and white
•
Wrong colors are printing
•
Printout shows bleeding colors
•
Colors do not line up properly
•
Lines or dots are missing from text or graphics
Poor print quality and unexpected printouts 123
 
						

							
Common poor quality printout problems
Check the ink cartridges
Make sure the correct ink cartridges are installed and the ink cartridges are not low on
ink. For more information, see 
Manage the device  and Work with ink cartridges .
HP cannot guarantee the quality of non-HP ink cartridges.
Check the paper quality
The paper might be too moist or too rough. Make sure the media meets HP
specifications, and try to print again. For more information, see 
Understand
specifications for supported media .
Check the type of media loaded in the device
Make sure the tray supports the type of  media you have loaded. For more information,
see 
Understand specifications for supported media .
Check the device location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the device away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Align the ink cartridges
Align the ink cartridges. For more information, see 
Align the ink cartridges .
Clean the ink cartridge
The ink cartridges may need to be cleaned. For more information, see, 
Clean the ink
cartridges .
Meaningless characters print
If an interruption occurs to a job that is printing, the device might not recognize the rest
of the job.
Cancel the print job and wait for the device to return to the ready state. If the device
does not return to the ready state, cancel all jobs and wait again. When the device is
ready, resend the job. If prompted by the computer to retry the job, click  Cancel.
Check the cable connections
If the device and computer are connected with a USB cable, the problem may be due
to a poor cable connection.
Make sure the cable connections at both ends are secure. If the problem persists, turn
off the device, disconnect the cable from the device, turn on the device without
connecting the cable, and delete any remaining jobs from the print spooler. When the
Power light is on and not flashing, reconnect the cable.
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Check the document file
The document file may be damaged. If you can print other documents from the same
application, try printing a backup copy of your document, if available.
Align the ink cartridges
Align the ink cartridges. For more information, see 
Align the ink cartridges .
Ink is smearing
Check the print settings
• When you print documents that use much ink, allow more time to dry before
handling the printouts. This is especially true for transparencies. In the printer
driver, select the  Best print quality, and also increase the ink drying time and
reduce the ink saturation using the ink volume under the advanced features
(Windows) or ink features (Mac OS). However, note that decreasing ink saturation
might give printouts a washed-out quality.
• Color documents that have rich, blended colors can wrinkle or smear when printed using the  Best print quality. Try using another print mode, such as  Normal, to
reduce ink, or use HP Premium Paper designed for printing vivid color documents.
For more information, see 
Change print settings .
Check the media type
Some types of media do not accept ink well. For these types of media, ink will dry
more slowly and smearing may occur. For more information, see 
Understand
specifications for supported media .
Check the ink cartridges
Make sure the correct ink cartridges are installed  and the ink cartridges are not low on
ink. For more information, see 
Manage the device  and Work with ink cartridges .
HP cannot guarantee the quality of non-HP ink cartridges.
Clean the ink cartridge
The ink cartridges may need to be cleaned. For more information, see, 
Clean the ink
cartridges .
Ink is not filling the text or graphics completely
Check the media type
Some media types are not suitable for use  with the device. For more information, see
Understand specifications for supported media.
Check the ink cartridges
Make sure the ink cartridges are not low on ink. For more information, see 
Manage the
device  and Work with ink cartridges .
HP cannot guarantee the quality of non-HP ink cartridges.
Poor print quality and unexpected printouts 125
 
						

							
Clean the ink cartridge
The ink cartridges may need to be cleaned. For more information, see, 
Clean the ink
cartridges.
Output is faded or dull colored
Check the print mode
The Draft  or Fast  mode in the printer driver allows you  to print at a faster rate, which is
good for printing drafts. To get better results, select  Normal or Best . For more
information, see 
Change print settings .
Check the paper type setting
When printing on transparencies or other special media, select the corresponding
media type in the print driver. For more information, see 
Print on special and custom-
sized media .
Clean the ink cartridge
The ink cartridges may need to be cleaned. For more information, see, 
Clean the ink
cartridges .
Check the ink cartridges
Make sure the correct ink cartridges are installed  and the ink cartridges are not low on
ink. For more information, see 
Manage the device  and Work with ink cartridges .
HP cannot guarantee the quality of non-HP ink cartridges.
Colors are printing as black and white
Check the print settings
Make sure  Print in Grayscale  is not selected in the printer driver. For information on
changing this setting, see 
Change print settings .
Wrong colors are printing
Check the print settings
Make sure  Print in Grayscale  is not selected in the printer driver. For information on
changing this setting, see 
Change print settings .
Check the ink cartridges
Make sure the correct ink cartridges are installed  and the ink cartridges are not low on
ink. For more information, see 
Manage the device  and Work with ink cartridges .
HP cannot guarantee the quality of non-HP ink cartridges.
Clean the ink cartridge
The ink cartridges may need to be cleaned. For more information, see, 
Clean the ink
cartridges .
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126 Maintain and troubleshoot