HP OfficeJet J4660 User Manual

							
Printout shows bleeding colors
Check the ink cartridges
Make sure the correct ink cartridges are installed and the ink cartridges are not low on
ink. For more information, see 
Manage the device  and Work with ink cartridges .
HP cannot guarantee the quality of non-HP ink cartridges.
Check the print settings
Make sure  Print in Grayscale  is not selected in the printer driver. For information on
changing this setting, see 
Change print settings .
Check the media type
Some types of media do not accept ink well. For these types of media, ink will dry
more slowly and smearing may occur. For more information, see 
Understand
specifications for supported media .
Colors do not line up properly
Check the ink cartridges
Make sure the correct ink cartridges are installed  and the ink cartridges are not low on
ink. For more information, see 
Manage the device  and Work with ink cartridges .
HP cannot guarantee the quality of non-HP ink cartridges.
Check the graphics placement
Use the zoom or print preview feature of  your software to check for gaps in the
placement of graphics on the page.
Align the ink cartridges
Align the ink cartridges. For more information, see 
Align the ink cartridges .
Lines or dots are missing from text or graphics
Check the ink cartridges
Make sure the ink cartridges are not  low on ink. For more information, see 
Work with
ink cartridges.
HP cannot guarantee the quality of non-HP ink cartridges.
Solve paper-feed problems
Media is not supported for the printer or tray
Use only media that is supported for the device and the tray being used. For more
information, see 
Understand specifications for supported media .
Solve paper-feed problems 127
 
						

							
Media is not picked up from a tray
• Make sure media is loaded in the tray. For more information, see 
Load media. Fan
the media before loading.
• Make sure the paper guides are set to  the correct markings in the tray for the
media size you are loading. Also make sure  the guides are snug, but not tight,
against the stack.
• Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.
• When using thin special media, make sure that the tray is completely loaded. If you are using special media that is only available in small quantities, try placing the
special media on top of other paper of the same size to help fill the tray. (Some
media is picked up more easily if the tray is full.)
• If you are using thick special media (such as brochure paper), load media so that the tray is between 1/4 and 3/4 full. If necessary, place the media on top
of other paper of the same size so that the stack height is within this range.
Media is not coming out correctly
• Make sure the output tray extension is extended; otherwise, printed pages may fall off the device.
• Remove excess media from the output tray. There is a limit to the number of
sheets the tray can hold.
Pages are skewing
• Make sure the media loaded in the trays is aligned to the paper guides. If needed, pull out the trays from the device and reload the media properly, making sure that
the paper guides are properly aligned.
• Load media into the device only when it is not printing.
Multiple pages are being picked up
• Fan the media before loading.
• Make sure the paper guides are set to  the correct markings in the tray for the
media size you are loading. Also make sure  the guides are snug, but not tight,
against the stack.
• Make sure the tray is not overloaded with paper.
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128 Maintain and troubleshoot
 
						

							
• When using thin special media, make sure that the tray is completely loaded. If youare using special media that is only available in small quantities, try placing the
special media on top of other paper of the same size to help fill the tray. (Some
media is picked up more easily if the tray is full.)
• If you are using thick special media (such as brochure paper), load media so that the tray is between 1/4 and 3/4 full. If necessary, place the media on top
of other paper of the same size so that the stack height is within this range.
• Use HP media for optimum performance and efficiency.
Solve scan problems
If the following topics do not help, see Support and warranty  for information about HP
support.
NOTE: If you are starting the scan from a computer, see the software Help for
troubleshooting information.
•Scanner did nothing
•
Scan takes too long
•
Part of the document did not scan or text is missing
•
Text cannot be edited
•
Error messages appear
•
Scanned image quality is poor
•
Scan defects are apparent
Scanner did nothing
• Check the original
Make sure that the original is placed  on the scanner glass correctly. For more
information, see 
Load an original on the scanner glass .
• Check the device
The device might be coming out of PowerSave mode after a period of inactivity,
which delays processing a short while. Wait until the device reaches the  READY
state.
• Check the software
Make sure the software is properly installed.
Solve scan problems 129
 
						

							
Scan takes too long
•Check the settings
◦If you set the resolution too high, the  scan job takes longer and results in larger
files. To obtain good results when scanning or copying, do not use a resolution
that is higher than needed. You can  lower the resolution to scan more quickly.
◦ If you acquire an image through TWAIN, you can change the settings so that
the original scans in black and white. See the onscreen Help for the TWAIN
program for information.
• Check the status of the device
If you sent a print or copy job before  you tried to scan, the scan starts if the
scanner is not busy. However, the printing and scanning processes share memory,
which means that the scan might be slower.
Part of the document did not scan or text is missing
• Check the original
◦Make sure that you loaded the original correctly. For more information, see
Load originals .
◦ Colored backgrounds can cause images in  the foreground to blend into the
background. Try adjusting the settings before  you scan the original, or try
enhancing the image after you scan the original.
• Check the settings
◦Make sure that the input media size is large enough for the original that you
are scanning.
◦ If you are using the HP photo and imaging software, the default settings in the
HP photo and imaging software might be set to automatically perform a
specific task other than the one that you are attempting. See the onscreen
Help for the HP photo and imaging software for instructions about changing the
properties.
Text cannot be edited
•Check the settings
◦Make sure that the OCR software is set to edit text.
◦ When you scan the original, make sure that you select a document type that
creates editable text. If text is classified as a graphic, it is not converted to text.
◦ Your OCR program might be linked to  a word-processing program that does
not perform OCR tasks. See the product software Help for more information
about linking programs.
• Check the originals
◦Make sure that you placed the original correctly on the scanner glass. For
more information, see 
Load originals .
◦ The OCR program might not recognize text that is tightly spaced. For example,
if the text that the OCR program converts has missing or combined characters,
rn might appear as m.
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130 Maintain and troubleshoot
 
						

							
◦The accuracy of the OCR program depends on the image quality, text size,
and structure of the original and the quality of the scan itself. Make sure that
your original has good image quality.
◦ Colored backgrounds can cause images in the foreground to blend too much.
Try adjusting the settings before you scan the original, or try enhancing the
image after you scan the original. If  you are performing an OCR operation on
an original, any colored text on the original  does not scan well, if at all.
Error messages appear
Unable to activate TWAIN source or An error occurred while acquiring the
image
◦If you are acquiring an image from  another device, such as a digital camera or
another scanner, make sure that the other device is TWAIN-compliant. Devices
that are not TWAIN-compliant do not work with the device software.
◦ Make sure that you have connected the USB Device Cable to the correct port on
the back of your computer.
◦ Verify that the correct TWAIN source is selected. In the software, check the
TWAIN source by selecting  Select Scanner on the File menu.
Scanned image quality is poor
The original is a second-generation photo or picture
Reprinted photographs, such as those in newspapers or magazines, are printed by
using tiny dots of ink that make an interpretation of the original photograph, which
degrades the quality. Often, the ink dots form unwanted patterns that can be detected
when the image is scanned or printed or when the image appears on a screen. If the
following suggestions do not solve the problem,  you might need to use a better-quality
version of the original.
◦ To eliminate the patterns, try reducing the size of the image after scanning.
◦ Print the scanned image to see if the quality is better.
◦ Make sure that the resolution and color settings  are correct for the type of scan job.
Text or images on the back of a two-sided original appear in the scan
Two-sided originals can bleed text or images from  the back side to the scan if the
originals are printed on media that is too thin or too transparent.
The scanned image is skewed (crooked)
The original might have been placed incorrectly. Be sure to use the media guides
when you place the original on the scanner glass. For more information, see 
Load
originals .
The image quality is better when printed
The image that appears on the screen is not always an accurate representation of the
quality of the scan.
◦ Try adjusting your computer monitor settings to use more colors (or levels of gray).
On Windows computers, you typically make this adjustment by opening  Display
on the Windows control panel.
◦ Try adjusting the resolution and color settings.
Solve scan problems 131
 
						

							
The scanned image shows blots, lines, vertical white stripes, or other defects
◦If the scanner glass is dirty, the image produced does not have optimum clarity.
See 
Clean the device  for cleaning instructions.
◦ The defects might be on the original and not a result of the scanning process.
Graphics look different from the original
The graphics settings might not be suitable for the type of scan job that you are
performing. Try changing the graphics settings.
Take steps to improve the scan quality
◦ Use high-quality originals.
◦ Place the media correctly. If the media is placed incorrectly on the scanner glass, it
might skew, which causes unclear images. For more information, see 
Load originals .
◦ Adjust the software settings according to how you plan to use the scanned page.
◦ Use or make a carrier sheet to protect your originals.
◦ Clean the scanner glass. See 
Clean the scanner glass  for more information.
Scan defects are apparent
•
Blank pages
Make sure that the original document is placed correctly. Place the original
document face down on the flatbed scanner with the top-left corner of the
document located in the lower-right corner of the scanner glass.
• Too light or dark
◦Try adjusting the settings. Be sure to use the correct resolution and color
settings.
◦ The original image might be very light or dark or might be printed on colored
paper.
• Unwanted lines
Ink, glue, correction fluid, or an unwanted  substance might be on the scanner
glass. Try cleaning the scanner glass. See 
Clean the device  for more information.
• Black dots or streaks
◦Ink, glue, correction fluid, or an unwanted  substance might be on the scanner
glass, the scanner glass might be dirty or scratched, or the lid backing might be
dirty. Try cleaning the scanner glass and lid backing. See 
Clean the device  for
more information. If cleaning does not correct the problem, the scanner glass
or lid backing might need to be replaced.
◦ The defects might be on the original and not a result of the scanning process.
• Unclear text
Try adjusting the settings. Make sure that the resolution and color settings are
correct.
• Size is reduced
The HP software settings might be set to reduce the scanned image. See the
product software Help for more information about changing the settings.
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132 Maintain and troubleshoot
 
						

							
Solve copy problems
If the following topics do not help, see Support and warranty for information about HP
support.
•
No copy came out
•
Copies are blank
•
Documents are missing or faded
•
Size is reduced
•
Copy quality is poor
•
Copy defects are apparent
•
The device prints half a page, then ejects the paper
•
Error messages appear
•
Paper mismatch
No copy came out
• Check the power
Make sure that the power cord is securely connected, and the device turned on.
• Check the status of the device
◦The device might be busy with another job. Check the control-panel display for
information about the status of jobs. Wait for any job that is processing to finish.
◦ The device might be jammed. Check for jams. See 
Clear paper jams .
• Check the trays
Make sure that media is loaded. See 
Load media  for more information.
• Check the computer
To make a copy, the HP All-in-One must be connected to a computer, the
computer must be turned on and you must  be logged on, and the software must be
installed and running. Also, the  HP Digital Imaging Monitor in the Windows
Taskbar must be installed and turned on at all times.
On a Macintosh computer, once the software is installed, it is always available
when you turn on the computer.
Copies are blank
• Check the media
The media might not meet Hewlett-Packard media specifications (for example, the
media is too moist or too rough). See 
Understand specifications for supported
media  for more information.
• Check the trays
If you are copying from the ADF, make sure that the originals have been loaded
correctly. For more information, see 
Load an original in the automatic document
feeder (ADF) .
• Check the computer
To make a copy, the HP All-in-One must be connected to a computer, the
computer must be turned on and you must  be logged on, and the software must be
Solve copy problems133
 
						

							
installed and running. Also, the HP Digital Imaging Monitor in the Windows
Taskbar must be installed and turned on at all times.
On a Macintosh computer, once the software is installed, it is always available
when you turn on the computer.
Documents are missing or faded
• Check the media
The media might not meet Hewlett-Packard media specifications (for example, the
media is too moist or too rough). See 
Understand specifications for supported
media  for more information.
• Check the settings
The quality setting of  Fast (which produces draft-quality copies) might be
responsible for the missing or faded documents. From the copy software on your
computer, open the printer driver and change to the  Normal or Best  setting.
• Check the original
◦The accuracy of the copy depends on the quality and size of the original. If the
original is too light, the copy might not be able to compensate, even if you
adjust the contrast.
◦ Colored backgrounds might cause images in  the foreground to blend into the
background, or the background might appear in a different shade.
Size is reduced
The HP photo and imaging software settings might be set to reduce the scanned
image. Change the settings, if needed. See the onscreen Help for the HP photo and
imaging software for more information.
Copy quality is poor
• Take steps to improve the copy quality
◦Use quality originals.
◦ Load the media correctly. If the media is loaded incorrectly, it might skew,
causing unclear images. See 
Understand specifications for supported media
for more information.
◦ Use or make a carrier sheet to protect your originals.
• Check the device
◦The scanner lid might not be closed properly.
◦ The scanner glass or lid backing might need cleaning. See 
Clean the device
for more information.
◦ The ADF might need cleaning. See 
Clean the device  for more information.
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134 Maintain and troubleshoot
 
						

							
Copy defects are apparent
•Vertical white or faded stripes
The media might not meet Hewlett-Packard media specifications (for example, the
media is too moist or too rough). See 
Understand specifications for supported
media  for more information.
• Unwanted lines
The scanner glass, lid backing, or frame might need cleaning. See 
Clean the
device  for more information.
• Black dots or streaks
Ink, glue, correction fluid, or an unwanted substance might be on the scanner
glass or lid backing. Try cleaning the device. See 
Clean the device  for more
information.
• Copy is slanted or skewed
◦Make sure that the ADF input tray is not too full.
◦ Make sure that the ADF width adjusters are snug against the sides of the media.
• Unclear text
◦Try adjusting the contrast and copy-quality settings.
◦ The default enhancement setting might not be suitable for the job. Check the
setting and change it to enhance text or photographs, if needed.
• Large, black typefaces look splotchy (not smooth)
The default enhancement setting might not be suitable for the job. Check the
setting and change it to enhance text or photographs, if needed.
• Horizontal grainy or white bands in light-gray to medium-gray areas
The default enhancement setting might not be suitable for the job. Check the
setting and change it to enhance text or photographs, if needed.
The device prints half a page, then ejects the paper
Check the ink cartridges
Make sure the correct ink cartridges are installed  and the ink cartridges are not low on
ink. For more information, see 
Manage the device  and Work with ink cartridges .
HP cannot guarantee the quality of non-HP ink cartridges.
Error messages appear
“Reload document and then reload job”
Press the  OK button, and then reload the remaining documents (up to 20 pages) in
the ADF. For more information see 
Load originals .
Paper mismatch
Check the settings
From the copy software on your computer, open  the printer driver and verify that the
media size and type settings match the media loaded in the device.
Solve copy problems 135
 
						

							
Solve fax problems
This section contains fax setup troubleshooting information for the device. If the device
is not set up properly for faxing, you might experience problems when sending faxes,
receiving faxes, or both.
If you are having faxing problems, you can print a fax test report to check the status of
the device. The test will fail if the device is not set up properly for faxing. Perform this
test after you have completed setting up the device for faxing. For more information,
see 
Test fax setup .
If the test fails, review the report for information on how to fix any problems found. For
more information, see 
The fax test failed .
•
The fax test failed
•
The display always shows Phone Off Hook
•
The device is having problems sending and receiving faxes
•
The device is having problems sending a manual fax
•
The device cannot receive faxes, but can send faxes
•
The device cannot send faxes, but can receive faxes
•
Fax tones are recorded on my answering machine
•
The phone cord that came with my device is not long enough
•
Color faxes do not print
•
The computer cannot receive faxes (Fax to PC)
The fax test failed
If you ran a fax test and the test failed, review the report for basic information about
the error. For more detailed information, check the report to see which part of the test
failed, and then review the appropriate topic in this section for solutions to try.
This section contains the following topics:
•
The Fax Hardware Test failed
•
The Fax Connected to Active Telephone Wall Jack test failed
•
The Phone Cord Connected to Correct Port on Fax test failed
•
The Using Correct Type of Phone Cord with Fax test failed
•
The Dial Tone Detection test failed
•
The Fax Line Condition test failed
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136 Maintain and troubleshoot