HP OfficeJet J4660 User Manual

Printout shows bleeding colors
Check the ink cartridges
Make sure the correct ink cartridges are installed and the ink cartridges are not low on
ink. For more information, see 
Manage the device  and Work with ink cartridges .
HP cannot guarantee the quality of non-HP ink cartridges.
Check the print settings
Make sure  Print in Grayscale  is not selected in the printer driver. For information on
changing this setting, see 
Change print settings .
Check the media type
Some types of media do not accept...

Media is not picked up from a tray
• Make sure media is loaded in the tray. For more information, see 
Load media. Fan
the media before loading.
• Make sure the paper guides are set to  the correct markings in the tray for the
media size you are loading. Also make sure  the guides are snug, but not tight,
against the stack.
• Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.
• When using thin special media, make sure that the tray is completely...

• When using thin special media, make sure that the tray is completely loaded. If youare using special media that is only available in small quantities, try placing the
special media on top of other paper of the same size to help fill the tray. (Some
media is picked up more easily if the tray is full.)
• If you are using thick special media (such as brochure paper), load media so that the tray is between 1/4 and 3/4 full. If necessary, place the media on top
of other paper of the same size so that the...

Scan takes too long
•Check the settings
◦If you set the resolution too high, the  scan job takes longer and results in larger
files. To obtain good results when scanning or copying, do not use a resolution
that is higher than needed. You can  lower the resolution to scan more quickly.
◦ If you acquire an image through TWAIN, you can change the settings so that
the original scans in black and white. See the onscreen Help for the TWAIN
program for information.
• Check the status of the device
If you sent...

◦The accuracy of the OCR program depends on the image quality, text size,
and structure of the original and the quality of the scan itself. Make sure that
your original has good image quality.
◦ Colored backgrounds can cause images in the foreground to blend too much.
Try adjusting the settings before you scan the original, or try enhancing the
image after you scan the original. If  you are performing an OCR operation on
an original, any colored text on the original  does not scan well, if at all.
Error...

The scanned image shows blots, lines, vertical white stripes, or other defects
◦If the scanner glass is dirty, the image produced does not have optimum clarity.
See 
Clean the device  for cleaning instructions.
◦ The defects might be on the original and not a result of the scanning process.
Graphics look different from the original
The graphics settings might not be suitable for the type of scan job that you are
performing. Try changing the graphics settings.
Take steps to improve the scan quality
◦ Use...

Solve copy problems
If the following topics do not help, see Support and warranty for information about HP
support.
•
No copy came out
•
Copies are blank
•
Documents are missing or faded
•
Size is reduced
•
Copy quality is poor
•
Copy defects are apparent
•
The device prints half a page, then ejects the paper
•
Error messages appear
•
Paper mismatch
No copy came out
• Check the power
Make sure that the power cord is securely connected, and the device turned on.
• Check the status of the device
◦The...

installed and running. Also, the HP Digital Imaging Monitor in the Windows
Taskbar must be installed and turned on at all times.
On a Macintosh computer, once the software is installed, it is always available
when you turn on the computer.
Documents are missing or faded
• Check the media
The media might not meet Hewlett-Packard media specifications (for example, the
media is too moist or too rough). See 
Understand specifications for supported
media  for more information.
• Check the settings
The...

Copy defects are apparent
•Vertical white or faded stripes
The media might not meet Hewlett-Packard media specifications (for example, the
media is too moist or too rough). See 
Understand specifications for supported
media  for more information.
• Unwanted lines
The scanner glass, lid backing, or frame might need cleaning. See 
Clean the
device  for more information.
• Black dots or streaks
Ink, glue, correction fluid, or an unwanted substance might be on the scanner
glass or lid backing. Try cleaning...

Solve fax problems
This section contains fax setup troubleshooting information for the device. If the device
is not set up properly for faxing, you might experience problems when sending faxes,
receiving faxes, or both.
If you are having faxing problems, you can print a fax test report to check the status of
the device. The test will fail if the device is not set up properly for faxing. Perform this
test after you have completed setting up the device for faxing. For more information,
see 
Test fax setup...