HP OfficeJet J4660 User Manual

The Fax Hardware Test failedSolution:
• Turn off the device by using the  Power button located on the device control
panel and then unplug the power cord from  the back of the device. After a few
seconds, plug the power cord in again, and then turn the power on. Run the
test again. If the test fails again, continue reviewing the troubleshooting
information in this section.
• Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.
• If you are...

• Try connecting a working phone and phone cord to the telephone wall jack thatyou are using for the device and check for a dial tone. If you do not hear a dial
tone, contact your telephone company and have them check the line.
• Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.
After you resolve any problems found, run the  fax test again to make sure it
passes and the device is ready for faxing.
The Phone Cord Connected to Correct Port on...

The Using Correct Type of Phone Cord with Fax test failedSolution:
• Make sure you used the phone cord supplied in the box with the device toconnect to the telephone wall jack. One end of the phone cord should be
connected to the port labeled 1-LINE on the back of the device, and the other
end to your telephone wall jack, as shown below.
1Telephone wall jack
2Use the phone cord supplied in the box with the device to connect to the 1-LINE
port
If the phone cord that came with the device  is not long...

The Dial Tone Detection test failedSolution:
• Other equipment, which uses the same phone line as the device, might becausing the test to fail. To find out if other equipment is causing a problem,
disconnect everything from the phone line, and  then run the test again. If the
Dial Tone Detection Test  passes without the other equipment, then one or
more pieces of the equipment is causing problems; try adding them back one
at a time and rerunning the test each time, until you identify which piece of...

The Fax Line Condition test failedSolution:
• Make sure you connect the device to an  analog phone line or you will not be
able to send or receive faxes. To check if your phone line is digital, connect a
regular analog phone to the line and listen for a dial tone. If you do not hear a
normal sounding dial tone, it might be a phone line set up for digital phones.
Connect the device to an analog phone line and try sending or receiving a fax.
• Check the connection between the telephone wall jack and the...

connected to the device) or other equipment are not in use or off the hook. For
example, you cannot use the device for faxing  if an extension phone is off the
hook, or if you are using a computer  dial-up modem to send e-mail or access the
Internet.
The device is having problems sending and receiving faxes
Solution: Make sure the device is turned on. Look at the display on the device. If
the display is blank and the  Power light is not lit, the device is turned off. Make
sure the power cord is firmly...

which can be a standard phone cord that you might already have in your home
or office.
• Try connecting a working phone and phone cord to the telephone wall jack that you are using for the device and check for a dial tone. If you do not hear a dial
tone, call your local telephone company for service.
• Other equipment, which uses the same phone line as the device, might be in use. For example, you cannot use the device for faxing if an extension phone
is off the hook, or if you are  using a computer...

The device is having problems sending a manual faxSolution:
NOTE: This possible solution applies only in the countries/regions that
receive a 2-wire phone cord in the box with the device, including: Argentina,
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland,
Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA,
Venezuela, and Vietnam.
• Make sure the telephone you use to initiate...

• If you have a voice mail service at the same phone number you use for fax
calls, you must receive faxes manually, not automatically. This means that you
must be available to respond in person to incoming fax calls. For information
on setting up the device when you have a voice mail service, see 
Case F:
Shared voice/fax line with voice mail . For information on receiving faxes
manually, see 
Receive a fax manually .
• If you have a computer dial-up modem on the same phone line with the device, check...

• If the device shares the same phone line with other types of phone equipment,such as an answering machine, a computer dial-up modem, or a multi-port
switch box, the fax signal level might be reduced. The signal level can also be
reduced if you use a splitter or connect extra cables to extend the length of
your phone. A reduced fax signal  can cause problems during fax reception.
To find out if other equipment is causing a problem, disconnect everything
except the device from the phone line, and  then...