HP Officejet H470wbt User Manual
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• Media is loaded correctly in the tray and is not jammed in the device. • Print cartridges are properly installed in their correct slots. Press down firmly on each one to ensure proper contact. Ensure you have removed the protective tape from each print cartridge. • All covers are closed. • All packing tapes and materials are removed. • The device can print a self-test diagnostic page. For more information, see Understand the device information pages . • The device is set as the current or default printer. For Windows, set it as the default in the Printers folder. For the Mac OS, set it as the default in the Printer Setup Utility. See your computers documentation for more information. • Pause Printing is not selected if you are using a computer running Windows. • You are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again. • Any necessary software, such as Printboy for Palm OS users, is installed in the host device if using a Bluetooth connection. Make sure your Bluetooth settings are correct. For more information, see Bluetooth wireless settings options . • Your wireless network settings are correct if using an 802.11 connection. For more information, see 802.11 wireless connection . • You created a DPOF file on your digital camera memory card, if you are trying to print directly from the card. For more information, see Print from memory cards and USB Flash drives . Some problems can be resolved by resetting the device. Solve printing problems This section contains the following topics: • The device shuts down unexpectedly • All device lights are on or flashing • The device is not responding (nothing prints) • Device does not accept print cartridge • Device takes a long time to print • Blank or partial page printed • Something on the page is missing or incorrect • Placement of the text or graphics is wrong The device shuts down unexpectedly Check the power and power connections • Make sure the device is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see Electrical specifications . • If you are using the battery, make sure it is properly installed. Solve printing problems 77
All device lights are on or flashing A non-recoverable error has occurred Disconnect all cables (such as power cord, network cable, and USB cable), remove the battery, wait about 20 seconds, press any control panel buton, and then reconnect the cables. If the problem persists, visit the HP Web site ( www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. The device is not responding (nothing prints) Check the print queue A print job might be stuck in the print queue. To fix, open the print queue, cancel the printing of all documents in the queue, and then reboot the computer. After the computer reboots, try printing again. See your operating system help for information on opening the print queue and canceling print jobs. Check the device setup For more information, see Troubleshooting tips and resources . Check the device software installation If the device is turned off when printing, an alert message should appear on your computer screen; otherwise, the device software might not be installed correctly. To resolve this, uninstall the software completely, and then reinstall the device software. For more information, see Uninstall and reinstall the software . Check the cable connections Make sure both ends of the USB cable are secure. Check any personal firewall software installed on the computer The personal software firewall is a security program that protects a computer from intrusion. However, the firewall might block communication between the computer and the device. If there is a problem communicating with the device, try temporarily disabling the firewall. If the problem persists, the firewall is not the source of the communication problem. Re-enable the firewall. If disabling the firewall allows you to communicate with the device, you might want to assign a static IP address to the device and re-enable the firewall. Check the wireless connection Printing larger files using a Bluetooth wireless connection can sometimes cause the print job to fail. Try printing a smaller file. For more information, see Problems setting up 802.11 or Bluetooth wireless communication . Chapter 5 78 Maintain and troubleshoot
Device does not accept print cartridge Check the print cartridge • Remove and reinstall the print cartridge. • Make sure the print cartridge is inserted into its correct slot. Make sure the protective tape has been completely removed from the print cartridge. For more information, see Replace the print cartridges . Clean the print cartridge manually Complete the print cartridge cleaning procedure. For more information, see To clean print cartridges manually . Turn off the device after removing the print cartridge After removing the print cartridge, turn off the device, wait about 20 seconds, and turn it on again without the print cartridge installed. After the device has restarted, reinsert the print cartridge. Device takes a long time to print Check the system resources Make sure your computer has enough resources to print the document in a reasonable amount of time. If the computer meets only the minimum system requirements, documents might take longer to print. For more information on minimum and recommended system requirements, see System requirements . In addition, if the computer is too busy running other programs, documents can print more slowly. Check the device software settings Print speed is slower when Best or Maximum dpi is selected as the print quality. To increase the print speed, select different print settings in the device driver. For more information, see Change print settings . Check for radio interference If the device is connected using wireless communication and is printing slowly, then the radio signal might be weak. For more information, see Problems setting up 802.11 or Bluetooth wireless communication . Check the wireless connection • Printing larger files using a Bluetooth wireless connection can sometimes cause the print job to fail. Try printing a smaller file. • After switching from one 802.11 wireless profile to another, the first print job takes 10 seconds or so before it starts to print. For more information, see Problems setting up 802.11 or Bluetooth wireless communication . Solve printing problems 79
Blank or partial page printed Clean the print cartridge Complete the print cartridge cleaning procedure. For more information, see Clean the print cartridges. Check the media settings • Make sure you select the correct print quality settings in the printer driver for the media loaded in the trays. • Make sure the page settings in the printer driver match the page size of media loaded in the tray. Check the wireless connection Printing larger files using a Bluetooth wireless connection can sometimes cause the print job to fail. Try printing a smaller file. For more information, see Problems setting up 802.11 or Bluetooth wireless communication . More than one page is being picked For more information on paper-feed problems, see Solve paper-feed problems . There is a blank page in the file Check the file to make sure there is no blank page. Something on the page is missing or incorrect Check the print cartridges • Check to make sure that both cartridges are installed and functioning correctly. Print cartridges might need to be cleaned. For more information, see Clean the print cartridges . • Print cartridges might have run out of ink. Replace any empty cartridge. Try removing and reinstalling the cartridges, making sure they snap firmly into place. For more information, see Replace the print cartridges . Check the margin settings Make sure the margin settings for the document do not exceed the printable area of the device. For more information, see Set minimum margins . Check the color print settings Make sure Print in Grayscale is not selected in the print driver. Check the device location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the device away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields. Chapter 5 80 Maintain and troubleshoot
Check the PictBridge settings If printing using a PictBridge device, make sure the media settings in the device are correct or are defaulting to the current printer settings. If defaulting to the current device settings, then check the Toolbox (Windows), HP Printer Utility (Mac OS), or Toolbox software for PDAs (Pocket PC and Palm OS) to make sure the current device settings are correct. Check the DPOF settings If printing a DPOF file from a memory card, make sure the DPOF file was set up correctly in the device that created it. Please see the documentation that came with the device. Always load the media for portrait printing. Check the borderless print settings If printing using a PictBridge device, make sure the media settings in the device are correct or are defaulting to the current printer settings. Check the wireless connection Printing larger files using a Bluetooth wireless connection can sometimes cause the print job to fail. Try printing a smaller file. For more information, see Problems setting up 802.11 or Bluetooth wireless communication. Check the mobile phone font Boxes might appear when trying to print Asian fonts from a mobile phone on devices purchased outside Asia. Asian fonts for Bluetooth mobile phone printing are supported by models purchased in Asia. Placement of the text or graphics is wrong Check how the media is loaded Make sure the media width and length guides fit snugly against the edges of the stack of media, and make sure the trays are not overloaded. For more information, see Load media . Check the media size • Content on a page might be cut off if the document size is larger than the media that you are using. • Make sure the media size selected in the printer driver match the size of media loaded in the tray. Check the margin settings If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of your device. For more information, see Set minimum margins . Solve printing problems 81
Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the printer driver. For more information, see Change print settings. Check the device location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the device away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields. If the above solutions do not work, the problem may be caused by the inability of the application to interpret print settings properly. See the release notes for known software conflicts, refer to the applications documentation, or contact the software manufacturer for specific help. Poor print quality and unexpected printouts This section covers the following topics: • General tips • Meaningless characters print • Ink is smearing • Ink is not filling the text or graphics completely • Output is faded or dull colored • Colors are printing as black and white • Wrong colors are printing • Printout shows bleeding colors • Colors do not line up properly • Lines or dots are missing from text or graphics General tips Check the print cartridges • Check to make sure that both cartridges are installed and functioning correctly. Print cartridges might need to be cleaned. See Cleaning the print cartridges. Print cartridges might have run out of ink. Replace any empty cartridge. Try removing and reinstalling the cartridges, making sure they snap firmly into place. For more information, see Replace the print cartridges . • Whenever you install a new print cartridge, you should align the print cartridges for the best possible print quality. If your printout is grainy, has stray dots, jagged edges, or the ink is bleeding into another color, you can realign them through the Toolbox or printer driver (Windows), HP Printer Utility (Mac OS), or Toolbox software for PDAs (Pocket PC and Palm OS). For more information, see Align the print cartridges . • Dropping or subjecting the print cartridges to impact might cause temporary missing nozzles in the print cartridge. To resolve this problem, leave the print cartridge in the device for 2 to 24 hours. Chapter 5 82 Maintain and troubleshoot
• Use the appropriate print cartridge for the project. For best results, use the HP black print cartridge to print text documents and use the HP photo or gray photo print cartridges to print color or black and white photos. • Make sure print cartridges have not been tampered with. Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage to the device or print cartridge. HP does not guarantee or support refilled print cartridges. For ordering information, see HP supplies and accessories . Check the paper quality The paper might be too moist or too rough. Make sure the media meets HP specifications, and try to print again. For more information, see Select print media . Check the type of media loaded in the device • Make sure the tray supports the type of media you have loaded. For more information, see Understand specifications for supported media . • Make sure you have selected the tray in the print driver that contains the media that you want to use. Check the rollers in the device The rollers in the device might be dirty, causing lines or smudges to appear on your printout. Turn off the device, remove the battery, disconnect the power cord, clean the output rollers in the device with water on a slightly dampened lint-free cloth, and then try to print again. Check the device location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the device away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields. Check the wireless connection Printing larger files using a Bluetooth wireless connection can sometimes cause the print job to fail. Try printing a smaller file. For more information, see Problems setting up 802.11 or Bluetooth wireless communication . Meaningless characters print If an interruption occurs to a job that is printing, the device might not recognize the rest of the job. Poor print quality and unexpected printouts 83
Cancel the print job and wait for the device to return to the ready state. If the device does not return to the ready state, cancel all jobs and wait again. When the device is ready, resend the job. If prompted by the computer to retry the job, click Cancel. Check the cable connections If the device and computer are connected with a USB cable, the problem may be due to a poor cable connection. Make sure the cable connections at both ends are secure. If the problem persists, turn off the device, disconnect the cable from the device, turn on the device without connecting the cable, and delete any remaining jobs from the print spooler. When the Power light is on and not flashing, reconnect the cable. Check the document file The document file may be damaged. If you can print other documents from the same application, try printing a backup copy of your document, if available. Check the mobile phone font Boxes might appear when trying to print Asian fonts from a mobile phone on devices purchased outside Asia. Asian fonts for Bluetooth mobile phone printing are supported by models purchased in Asia. Ink is smearing Check the print settings • When you print documents that use much ink, allow more time to dry before handling the printouts. This is especially true for transparencies. In the printer driver, select the Best print quality, and also increase the ink drying time and reduce the ink saturation using the ink volume under the advanced features (Windows) or ink features (Mac OS). However, note that decreasing ink saturation might give printouts a washed-out quality. • Color documents that have rich, blended colors can wrinkle or smear when printed using the Best print quality. Try using another print mode, such as Normal, to reduce ink, or use HP Premium Paper designed for printing vivid color documents. For more information, see Change print settings . Check the media size and type • Do not allow the device to print media that is smaller than the print job. If you are doing borderless printing, make sure the correct media size is loaded. If you are using the incorrect size, ink smears might appear on the bottom of subsequent pages. • Some types of media do not accept ink well. For these types of media, ink will dry more slowly and smearing may occur. For more information, see Select print media . Check the ink service module Remove the ink service module and check to see if it is full. If it is not full, reinstall the module. If it is full, replace it with a new one. For information on removing and replacing the ink service module, see Replace the ink service module . Chapter 5 84 Maintain and troubleshoot
Ink is not filling the text or graphics completely Check the print cartridges • Check to make sure that both print cartridges are installed and functioning correctly. Print cartridges might need to be cleaned. For more information, see Clean the print cartridges . Print cartridges might have run out of ink. Replace any empty cartridge. Try removing and reinstalling the cartridges, making sure they snap firmly into place. For more information, see Replace the print cartridges . • Make sure print cartridges have not been tampered with. Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage to the device or print cartridge. HP does not guarantee or support refilled print cartridges. For ordering information, see HP supplies and accessories . Check the media type Some media types are not suitable for use with the device. For more information, see Select print media. Output is faded or dull colored Check the print mode The Draft or Fast mode in the printer driver allows you to print at a faster rate, which is good for printing drafts. To get better results, select Normal or Best . For more information, see Change print settings . Check the paper type setting When printing on transparencies or other special media, select the corresponding media type in the print driver. For more information, see To print on special or custom- sized media (Windows) . Check the print cartridges • Check to make sure that both print cartridges are installed and functioning correctly. Print cartridges might need to be cleaned. For more information, see Clean the print cartridges . Print cartridges might have run out of ink. Replace any empty cartridge. Or try removing and reinstalling the cartridges, making sure they snap firmly into place. For more information, see Replace the print cartridges . • Make sure print cartridges have not been tampered with. Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage to the device or print cartridge. HP does not guarantee or support refilled print cartridges. For ordering information, see HP supplies and accessories . Poor print quality and unexpected printouts 85
Colors are printing as black and white Check the print settings • Make sure Print in Grayscale is not selected in the printer driver. For information on changing this setting, see Change print settings . • Make sure the tri-color cartridge is installed. Check the print cartridges • Make sure the tri-color cartridge is properly installed. • Check to make sure that both print cartridges are installed and functioning correctly. Print cartridges might need to be cleaned. For more information, see Clean the print cartridges . Print cartridges might have run out of ink. Replace any empty cartridge. Or try removing and reinstalling the cartridges, making sure they snap firmly into place. For more information, see Replace the print cartridges . • Make sure print cartridges have not been tampered with. Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage to the device or print cartridge. HP does not guarantee or support refilled print cartridges. For ordering information, see HP supplies and accessories . Wrong colors are printing Check the print settings Make sure Print in Grayscale is not selected in the printer driver. For information on changing this setting, see Change print settings . Check the print cartridges • Check to make sure that both print cartridges are installed and functioning correctly. Print cartridges might need to be cleaned. For more information, see Clean the print cartridges . Print cartridges might have run out of ink. Replace any empty cartridge. Or try removing and reinstalling the cartridges, making sure they snap firmly into place. For more information, see Replace the print cartridges . • Make sure print cartridges have not been tampered with. Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage to the device or print cartridge. HP does not guarantee or support refilled print cartridges. For ordering information, see HP supplies and accessories . Chapter 5 86 Maintain and troubleshoot